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Grand Hotel Continental

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#10 of 40 Hotels in Siena
Certificate of Excellence
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Grand Hotel Continental
Grand Hotel Continental
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614 Reviews from our TripAdvisor Community

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Showing 387: English reviews
Reviewed 12 May 2012

After touring Tuscany twice in the last year I can truly say this is not a 5 star hotel in Tuscany. Before I checked into Siena I was saying at the Savoy in Florence which was a true 5 star experience. The room was sup-par and the service was horrible. Not worth the money we sent. Relatively this hotel may...

2Thank Europetraveller22
Gartolli, General Manager at Grand Hotel Continental, responded to this review

Dear Guests We do apologize for not been able to offer you the kind of service you expected. I am not sure what kind of accommodation you occupied but this cannot in any case justify you disappointment on your stay with us. We hope to be able to show you the standard and quality of our property and service if...

Memphis, Tennessee
Reviewed 10 May 2012

This was hands down our FAVORITE hotel in Italy. With a perfect location right in the heart of this spectacular medieval town, it was like staying in a renovated cottage! The concierge here was by far our favorite. He scheduled everything for us, all transfers, allowed us to go on a private tour of the incredible wine cellar beneath the...

Thank bethbwilson
Gartolli, General Manager at Grand Hotel Continental, responded to this review

Dear Guests It was a pleasure to welcome you to the Grand Hotel Continental and we are delighted you enjoyed the city in its full capacity of art and culture. All the Staff and myself we thank you for your comments And we look forward to welcoming you back in a near future. G. Artolli

Reviewed 19 April 2012

My family and I toured through Italy in rainy April. We spent two nights at this hotel. It is supposedly a five star hotel, but it is not. It is old and has charm, but it is not in a class with the other old, grand hotels in Europe. For one, our room was overlooking the street, and there was...

Thank PamWestchester
Gartolli, General Manager at Grand Hotel Continental, responded to this review

Dear Guests I thank you for your comments and I shall investigate the matter of the closed wineries with the Front Desk agents on duty that day. I am very sorry that you were not able to enjoy and appreciate our property. I do agree with you that The Grand Hotel Continental is not as luxurious as the St Regis...

San Francisco, California
Reviewed 13 April 2012

We stayed there 3 nights in March and had a great time! The hotel is located in the historic part of Siena, about 5-10 minutes walk from Piazza del Campo. Historic Siena is pedestrian only unless you are a resident or city services. The hotel is a converted palazzo on one of the main pedestrian roads to Piazza del Campo....

2Thank EngYew
Gartolli, Direttore generale at Grand Hotel Continental, responded to this review

Dear Guest I thank you for taking the time to write your positive and detailed comment on your stay with us. We are happy to know that you enjoyed the city , the hotel and your room and it was unfortunate you did not make use of your balcony. As you mentioned there is not much of a view of...

Barga, Italy
Reviewed 3 April 2012

We stayed at the Grand Hotel Continental for only one night at the end of March 2012. As everyone has said the hotel's architecture is lovely and the position is most certainly superb. We ate in the hotel restaurant. The staff were fabulous and the food really good. We would most certainly eat there again. The restaurant is a little...

Thank Schlieps
Gartolli, General Manager at Grand Hotel Continental, responded to this review

Dear Guests We thank you for taking the time to write a review on your stay with us. We thank you for the compliments dedicated to the staff and the quality of food. We are sorry you did not enjoy the atmosphere of our lounge restaurant in the former court yard of the Palace, which most Guests find a fascinating...

Arlington, Virginia
Reviewed 28 March 2012

Located in the heart of Old Town, the hotel is a converted 14th century building. They have done a beautiful job of "modernizing" the building while maintaining the integrity of the beautiful architecture. My room was beautiful with painted ceilings in Italian motif Location is central so you can walk to many sights. Staff was very helpful. While it is...

Thank Kauaidudette
Gartolli, General Manager at Grand Hotel Continental, responded to this review

Dear Guest We thank you very much for your kind words of appraisal, on the Grand Hotel Continental, and we are very happy to have made your stay comfortable and most enjoyable. We look forward to having you back in a near future and we thank you in advance for anyone that you may decide to refer to our property....

Reviewed 24 March 2012

We had a suite- room was beautiful but bathroom tired and dated-not good for this standard of hotel. It was very noisy position though on first floor-people talking loudly in street till all hours

Thank FitForLifeAdelaide
Gartolli, General Manager at Grand Hotel Continental, responded to this review

Dear Guests Thank you for your comments to which we always give our best attention and help us to keep up our very high standard of service and try to improve it, when possible. I am not sure which suite you had on the first floor. Bathrooms are all in Carrara marble and arranged in the best possible way to...

Fort Lauderdale, Florida
Reviewed 24 March 2012

The staff were exceptionally friendly and helpful when we arrived. The room was great, and the service from the concierge was top flight. I've stayed in Siena a few times,and this was the nicest accomodations so far. I will periodically continue to visit Siena in the future, and this will be where I stay. Of note, this hotel and the...

Thank Paul G
Gartolli, General Manager at Grand Hotel Continental, responded to this review

Dear Mr Paul I do thank you for your comments and compliments. It’s always a great pleasure to know that we have managed to do our job properly and that our Guests have gone back hope with good memories of their stay. We all look forward to welcoming you back in a near future. Warmest Regards G. Artolli

Manchester, United Kingdom
Reviewed 19 March 2012

My husband booked a suite at this hotel nine months in advance for our silver wedding anniversary.Driving through Sienna dodging a multitude of pedestrians we eventually found the hotel,only to be told no room at the inn.Apparently the person who was in our suite had been taken ill and couldn't vacate the room for our 2 night stay!(???) They had...

1Thank Dawn C
Gartolli, General Manager at Grand Hotel Continental, responded to this review

Dear Mrs Dawn Once again please do accept our deepest apologies for the unfortunate circumstances concerning your stay and reservation with us. As you well stated in your review, the suite you had booked could not be vacated do to an health situation where the guest had to remain at the hotel for two more days. These are the most...

Reviewed 12 March 2012

This is a most wonderful hotel, however I am writing to thank Nabil El Sayed the Head Concierge. After returning home from Italy, my friend and I kept talking about, of all things, some bottled water that we had at a local restaurant. I wrote to the hotel and attached a picture that we had taken of our table at...

Thank Sonya N
Gartolli, General Manager at Grand Hotel Continental, responded to this review

Dear Guests I thank you very much for your comments on the property and on Mr Nabil, who in deed does a great job. We often receive compliments on him and on the service he offers our guest. We are very happy to know that once again he was able to leave a pleasant and positive memory of someone’s stay...

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Bathroom (12)
Hotel & Grounds (65)
Room/Suite (52)
Business Centre/Function Rooms (3)
View from Room (26)
Dining (22)
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Other (154)

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Altana Suite (54)
Classic Room (36)
Deluxe Room (33)
Duplex Suite (58)
Executive Junior Suite (40)
Dining (38)
Royal Double Room (37)
Royal Junior Suite (35)
San Cristoforo Royal Suite (52)
Superior Room (33)
The Hotel (56)

Management photos: Courtesy of the property manager

All Management Photos (26)
Business Centre/Function Rooms (1)
View from Room (2)
Dining (1)
Bathroom (1)
Room/Suite (12)
Hotel & Grounds (4)
Other (5)


  • Restaurant
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Food & drink at the hotel
Sapordivino Winebar Restaurant
Sapordivino Winebar Restaurant
Cuisines: Italian, Mediterranean, European, Wine Bar
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Dry Cleaning
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Airport Transportation
  • Meeting Rooms
  • Business Centre with Internet Access
  • Babysitting
Official Description (provided by the hotel)
Grand Hotel Continental, a Sienese palace steeped in history, is part of Starhotels Collezione, Starhotels exceptional luxury hotel group. Grand Hotel Continental, the old town's only 5* hotel, has a privileged position a moment's stroll down cobbled medieval lanes to Siena's most important attractions, including the famous Piazza del Campo and the Romanesque-Gothic cathedral. Every one of our rooms and suites is a masterpiece, honed over centuries, designed for the tastes of the 17th century aristocracy and refined to meet the demands of the discerning modern traveller. From our beautiful classic rooms to the magnificence of our Royal Suite, our accommodation is unashamedly opulent. ... more   less 

Additional Information about Grand Hotel Continental

Address: Localita Banchi di Sopra 85, 53100, Siena, Italy
Region: Italy > Tuscany > Province of Siena > Siena
Price Range: €264 - €575 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Hotel Continental 5*
Number of rooms: 51
Reservation Options:
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Also Known As:
Grand Hotel Continental Siena
Hotel Style:
#2 Luxury Hotel in Siena
#8 Family Hotel in Siena
#9 Romantic Hotel in Siena
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Questions & Answers

Here's what travellers have asked, with answers from Grand Hotel Continental staff and other travellers.
13 questions
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Questions? Get answers from Grand Hotel Continental staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher floors are the more "modern" style, while lower floors are old world”
902benf, 7 Apr 2017 | Read review
“Request a room on the quieter side of the building”
DanaL382, 6 Apr 2017 | Read review
“Check out the room that they want to assign you and ask to be changed if it is not Leading Hotel status!”
stephaniej736, 10 Jan 2017 | Read review
“3rd floor if you prefer newer rooms”
janelitamirta, 18 Nov 2016 | Read review
“Stay away from rooms overlooking streets and alleys.”
newbury224, 9 Nov 2016 | Read review
5 of 5