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Grand Universe Lucca, Autograph Collection

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Piazza del Giglio 1 Piazza Napoleone, 55100, Lucca Italy
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (30)
Room & Suite (31)
Dining (15)
Payments made by partners impact the order of prices displayed. Room types may vary.
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What you can expect during your stay
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
Updated 06/06/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Grand Universe Lucca, Autograph Collection
Updated 06/06/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#32 of 48 hotels in Lucca
Location
Cleanliness
Service
Property amenities
Paid private parking nearby
Wifi
Fitness Centre with Gym / Workout Room
Bar / lounge
Babysitting
Taxi service
Rooftop terrace
Baggage storage
Parking
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary welcome drink
Outdoor dining area
Snack bar
Rooftop bar
First aid kit
24-hour front desk
Laundry service
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Room features
Blackout curtains
Bathrobes
Air conditioning
Housekeeping
Room service
Safe
Coffee / tea maker
Minibar
Telephone
Clothes rack
Iron
Electric kettle
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Room types
Non-smoking rooms
Good to know
HOTEL CLASS
Languages Spoken
English, French, Spanish, Italian
Hotel links
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14Reviews0Q+A3Room tips
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Coastal728116 wrote a review Sep 2021
Gig Harbor, Washington35 contributions45 helpful votes
This is the perfect mix of old world ambiance and modern amenities! You will be greeted by a beautiful Italian receptionist who speaks English clearly and a delicious drink from the restaurant, they will help you with dinner reservations and tell you about the breakfast in the morning! Your room will be modern and clean, complete with a small espresso machine and wine, I’m not sure you can ask for much more, have fun! Only stay here if you want to be pampered in modern luxury while surrounded by a medieval walled city!
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Date of stay: September 2021Trip type: Travelled with family
Room Tip: Parking might be an issue, I don’t know, we came by train!
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1 Helpful vote
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Response from Antonia Cavani, Guest Services / Front Office at Grand Universe Lucca, Autograph Collection
Responded 3 weeks ago
Dear Coastal728116, thank you for staying at the Grand Universe Lucca and for taking time to share your honest feedback. It is always encouraging to have positive feedback by our guests that helps us to understand how to continue to deliver great experiences. On behalf of the whole team, thank you for your kind words of appreciation toward our service. We are also glad to know that you appreciated the location of our hotel. We hope to have the chance of welcoming you back to Lucca again in the near future. Best Regards, ANTONIA CAVANI DIRECTOR OF OPERATIONS
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Lily Hu wrote a review Aug 2021
Washington DC, District of Columbia711 contributions124 helpful votes
Wonderful Marriott system hotel in the heart of Lucca. Overall we had a good stay, the front desk/concierge staff really make the stay memorable. They were all so friendly from the moment we checked in to every moment of our stays interaction. The one downside was our room had several physical issues, which weren't rectified efficiently. As soon as we checked in, we found the hand held shower literally came out of the wall whole and water went spouting everywhere. Also, the backlit mirror's light wasn't working. We called for someone to fix, but only a housekeeper came to clean up the water. We pinged them again to take a look and apparently an engineer came and fixed everything. No one followed up with us, but we assumed it was all fixed. Come next day (3rd day of stay), not only was the hand held completely coming off the wall again, but our mirror light was utterly spazzing nonstop. We asked them to fix again by physically going downstairs to the desk. Low and behold, what we could gather from hand motions and bits of English, the engineer basically said it wasn't fixable because they didn't have the parts. The lady at the front desk was clearly frustrated with him as well and offered to switch our room. At this point, we had 16 hours left in our stay and didn't want to waste time packing to change rooms. What the correct action to have taken was for the engineer to have communicated with the desk (and us) the issue wasn't fixable and we should have been given a new room our first night. Also, on our last night our floor smelled like sulfur/sewer. Given the ineptness of engineering we didn't bother to notify the desk, but the smell lingered well into the night. Again, the property is well appointed, beautiful lobby, quaint little outdoor rooftop area to hang out with views of the city, and even partners with a local bike shop with the first hour rental free.
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Date of stay: August 2021Trip type: Travelled as a couple
1 Helpful vote
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Response from Antonia Cavani, Guest Services / Front Office at Grand Universe Lucca, Autograph Collection
Responded 3 weeks ago
Dear lileeewhoo, thank you for choosing the Grand Universe Lucca- Autograph Collection and for sharing your honest feedback about your recent experience with us. We are glad to read that overall you appreciated your stay and as we consider every feedback received by our guests as an opportunity for improving our service, we assure you that any potential suggestion you would like to propose us will be shared with our team. We hope to welcoming you back to Lucca in the near future. Best Regards Antonia Cavani DIRECTOR OF OPERATIONS
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Ogi0 wrote a review Aug 2021
Sofia, Bulgaria16484 contributions635 helpful votes
+1
Excellent new hotel in the heart of Lucca, built in a historic palace. I was here for 5 days and my room was upgraded with SNA (I'm Bonvoy Titanium). The Aria apartment was extremely comfortable, with a very comfortable bed and a large bathroom. Overlooking both adjacent squares - Giglio, Napoleone. The hotel itself is located in the center of Lucca, and everything in Walled City is within walking distance. We were by car, it had to be left in one of the parking lots outside the old town - there is about a 10 minute walk to the hotel. Especially for loading and unloading luggage, they gave a special permit for the ZTL area for 15 minutes, but we did not take advantage. The service was also exceptional and all the hotel staff were very polite and willing to help. We also had breakfast - assisted buffet - very good with a wide variety of dishes, unfortunately do not make omelets. During my stay the hotel was full and this led to a few minor service problems - slow breakfast, late room cleaning, but I think in the current situation affected by the Covid crisis this is normal and not a problem for the hotel. Overall, I highly recommend it and if we have another trip to Lucca we will definitely visit it again.
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Date of stay: August 2021
Cleanliness
Service
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Response from Antonia Cavani, Guest Services / Front Office at Grand Universe Lucca, Autograph Collection
Responded 3 weeks ago
Dear Ogi0, Thank you for choosing Grand Universe Lucca - Autograph Collection for your stay in our city and for your most kind comments about our hotel, team and service. Our aim is to deliver an experience that is Exactly Like Nothing Else and we are delighted to read that the whole hotel team managed to deliver a really great experience for you. We hope to have the pleasure of welcoming you back to Lucca soon. Sincerely, ANTONIA CAVANI DIRECTOR OF OPERATIONS
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MatCerri wrote a review Aug 2021
London, United Kingdom520 contributions170 helpful votes
On a business trip for my wife's work, we decided to stop for one night in Lucca, a wonderful town that deserved a much longer stay. The hotel is in the very centre, in a wonderful building freshly refurbished. The welcome, despite all covid restrictions, was great, very warm and professional. The room spacious, quiet and very well designed - the bathroom was particularly nice -. We did not spend much time here, but would certainly get back whenever possible. Only small issue is the parking, but that's something not depending on the hotel, that could probably offer a valet service. The hotel is in a pedestrian area and after downloading our bags I had to drive the car back to the street parking beyond the city walls, 10 minutes from the hotel itself.
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Date of stay: May 2021
Rooms
Location
Service
Trip type: Travelled on business
1 Helpful vote
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Response from Antonia Cavani, Guest Services / Front Office at Grand Universe Lucca, Autograph Collection
Responded 5 Sep 2021
Dear MatCerri, Thank you for taking time to share with us your experience here at Grand Universe Lucca. We are pleased to read that you enjoyed your time with us and that you appreciated every aspect of our hotel, from the hotel location to the room. It will be our greatest pleasure to offer the valet service to our guests once this difficult period due to the pandemic situation will end. We hope to welcome you back to Lucca soon. Best Regards, Antonia Cavani Director of Operations Grand Universe Lucca - Autograph Collection
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Weary Traveller 123 wrote a review Aug 2021
Zurich, Switzerland4 contributions1 helpful vote
I like new, clean hotels with good design. The Grand Universe delivers all of these. We had been looking for a weekend in Lucca on our tour of Italy and were lucky enough to choose the Grand Universe. We booked a mini-suite which wasnt cheap but was worth it. The extra space was great to have as we had an extra bed in the room for our daughter. The manager George is a wonderful character who will have you laughing and sharing stories of the history of the hotel. The staff could not have been more helpful during our stay. We could drive straight to the hotel to unload but then parking is a few minutes away which is not a big deal at all. The location is within the city walls so everything only a short stroll away. The rooftop bar offers great views of the city. We didnt eat at the hotel so cant comment on food. We had a great nights stay and will definitely return. Thanks George Mideleje and your team.
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Date of stay: August 2021
Service
Sleep Quality
Room Tip: All beautifully renovated. Invest in a mini suite if you are staying for a while.
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1 Helpful vote
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Response from Antonia Cavani, Guest Services / Front Office at Grand Universe Lucca, Autograph Collection
Responded 5 Sep 2021
Dear Wearytraveller2019, thank you for sharing your comment about your experience at Grand Universe Lucca. We read with pleasure that your stay lived up to your expectations and we would like to thank you for your kind words towards our staff’s service and myself. It has been a true pleasure to have you as our valued guest and to have known you personally. We look forward to welcoming you back soon to the Grand Universe. Kind Regards, GEORGES MIDLEJE REGIONAL MANAGING DIRECTOR
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LOCATION
ItalyTuscanyProvince of LuccaLucca
NUMBER OF ROOMS
55
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Frequently Asked Questions about Grand Universe Lucca, Autograph Collection
Which popular attractions are close to Grand Universe Lucca, Autograph Collection?
Nearby attractions include Le mura di Lucca (0.3 km), Puccini e la sua Lucca - International Permanent Festival (0.1 km), and Torre Guinigi (0.4 km).
What are some of the property amenities at Grand Universe Lucca, Autograph Collection?
Some of the more popular amenities offered include a rooftop bar, an on-site restaurant, and a lounge.
Which room amenities are available at Grand Universe Lucca, Autograph Collection?
Top room amenities include a minibar, air conditioning, and blackout curtains.
What food & drink options are available at Grand Universe Lucca, Autograph Collection?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Grand Universe Lucca, Autograph Collection?
Yes, paid private parking nearby and paid public parking nearby are available to guests.
What are some restaurants close to Grand Universe Lucca, Autograph Collection?
Conveniently located restaurants include Osteria Da Pasquale, La Bottega del Gelato, and Osteria Nova.
Are there opportunities to exercise at Grand Universe Lucca, Autograph Collection?
Yes, guests have access to a fitness centre during their stay.
Is Grand Universe Lucca, Autograph Collection located near the city centre?
Yes, it is 1.0 km away from the centre of Lucca.
Which languages are spoken by the staff at Grand Universe Lucca, Autograph Collection?
The staff speaks multiple languages, including English, Spanish, French, and Italian.
Are there any historical sites close to Grand Universe Lucca, Autograph Collection?
Many travellers enjoy visiting Le mura di Lucca (0.3 km), Lucca's Duomo (Cattedrale di San Martino) (0.2 km), and Acquedotto del Nottolini (3.8 km).
Is Grand Universe Lucca, Autograph Collection accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.