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Grand Hotel Palazzo - MGallery by Sofitel

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Grand Hotel Palazzo  – MGallery by Sofitel
Grand Hotel Palazzo  – MGallery by Sofitel
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114 Reviews from our TripAdvisor Community

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Showing 17: English reviews
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Geneva, Switzerland
Reviewed 1 week ago

The hotel is nice, the rooms are clean. But i feel that the hotel is under staff. The spa was with the inside heated pool is nice except for the massage area. I would give the hotel the average rating because i think it is the best one in Livorno but not an exceptional 5 stars.

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Helpful?
Thank sebou_d
Reviewed 1 week ago via mobile

Poor wireless. Reception and personnel at the restaurant hardly speaks english. I could not tell them I wanted a highchair for my baby. The waitress told me to speak either italian or french. At the restaurant if you will not have alacart menu you can not sit on a table with table cloth. It is forbidden. For example if you...

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1Thank 06GulhanVeEmre
Copenhagen, Denmark
Reviewed 1 week ago

Upon check-in the charming and efficient young receptionist chose to upgrade us to room 341 with a balcony overlooking the sea. She made no secret of the fact that she spoke better German than English, but she made an effort to understand our questions and offered to find someone who understood. The room was beautiful and clean, the view great,...

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Thank Moeffe
Cavriglia, Italy
Reviewed 2 weeks ago

We were given a brightly furnished fairly large room with full sea view, and a very deep bathtub - a "plus" for couples! Very helpful personnel. We were graciously offered a beautiful fruit plate and a glass of Prosecco when we came back from our stroll as we couldn’t take advantage of the afternoon tea served in the Bistro. The...

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Thank Pulcebella
Kuala Lumpur, Malaysia
Reviewed 2 weeks ago via mobile

A grand and elegant hotel located in Livorno facing the sea. At night, you may need to ring the bell to get into the hotel if the entrance gates are closed. Rooftop restaurant and bar. Good wifi. Free parking.

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Helpful?
Thank roryjdoyle
Mariapia D, Direttore at Grand Hotel Palazzo – MGallery by Sofitel, responded to this review

Dear Guest, thanks a lot for your feedbak. Kindly regards

Haifa District, Israel
Reviewed 14 February 2017 via mobile

I stayed for one night due to business meeting. A very nice hotel, looks really like a palace. Very big rooms with high ceilings, clean and well maintained. Warm staff and hospitality. Breakfast was good and tasty

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Thank Yaronlevi
Mariapia D, Direttore at Grand Hotel Palazzo – MGallery by Sofitel, responded to this review

Dear Yaronkevi, thanks a lot for your review. I read that you liked the hotel and I hope that you come back. Best regards,

Reviewed 8 February 2017

We enjoyed our stay in this hotel. The room was large, well equipped and clean. The breakfast great, lots of choice. It was really a palace. We were though disappointed by the spa area. It certainly wasn't up to the standards we are used to, andtgat this hotel should offer. The jacuzzi was always tepid, not really clean. The hamman...

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Thank julie s
Mariapia D, Direttore at Grand Hotel Palazzo – MGallery by Sofitel, responded to this review

Dear Guest thanks a lot for your review and for choosing the Grand Hotel Palace. I'm glad to read that you liked the room, our breakfast and for the spa, we can definitely improve. I'm glad you'll come back and see us. Best regards,

Gold Coast, Australia
Reviewed 17 January 2017

The hotel is gorgeous. Old and stately. Excellent service and amenities. Well positioned to explore the Tuscany area. The buffet breakfast is wonderful with so many choices. We dined in the rooftop restaurant - the whole experience was well worth the price.

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Thank SueVik_15
Mariapia D, Direttore at Grand Hotel Palazzo – MGallery by Sofitel, responded to this review

Dear Guest, I read your positive review, nice words, nice comments. I am happy that you liked the service and that you were fine with us. come back to see us. Best Regards,

Palm Springs, California
Reviewed 10 January 2017

My husband worked in Livorno many years ago as a teenager and he has family in the area. We stayed here for a few days last year, prior to a cruise to Fort Lauderdale. This is a historic building and our stay was absolutely delightful. Our suite was on the second floor, right corner, and couldn't have been more comfortable...

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1Thank Florence3745
Mariapia D, Direttore at Grand Hotel Palazzo – MGallery by Sofitel, responded to this review

Dear Guest, Thanks for your feedback and I am happy that everything went well. I'm glad you'll come back and visit us and that your friends were right here with us. Kindly regards,

Cape Town, South Africa
Reviewed 10 January 2017

We loved the Elegance of this really beautiful Elegant hotel which is right opposite the beachfront. This means that one can take a lovely walk which we did all the way along the boardwalk to Cafes and restaurants. We loved our stay here and highly recommend this Grand Hotel. Staff were very friendly as well. Rory & Natalie Wolman ...Cape...

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Thank roryw681
Mariapia D, Direttore at Grand Hotel Palazzo – MGallery by Sofitel, responded to this review

Dear guests, thank you for your review and for nice words expressed to our organization and for the service we offered. in fact the hotel is wonderful, historical charming, elegant but offering advanced services. I will be 'happy if you come back and see us. Regards,

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Breakfast included
GreenLeadersSilver level
About the property
  • Wheelchair Access
Food & drink at the hotel
Mascagni Livorno
Mascagni Livorno
Cuisines: Italian, Mediterranean, Soups, Seafood
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Business Centre with Internet Access
  • Airport Transportation
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast included
  • Dry Cleaning
  • Concierge
Official Description (provided by the hotel)
Il Grand Hotel Palazzo is an exquisite five-star hotel with breathtaking views of the Ligurian Sea, exuding the luxurious charm of over one hundred years of glorious history. ... more   less 

Additional Information about Grand Hotel Palazzo – MGallery by Sofitel

Address: Viale Italia 195 | Terrazza Mascagni, 57127, Livorno, Italy (Formerly NH Livorno Grand Hotel Palazzo)
Region: Italy > Tuscany > Province of Livorno > Livorno
Price Range: €112 - €241 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Hotel Palazzo – MGallery by Sofitel 5*
Number of rooms: 123
Reservation Options:
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Also Known As:
Grand Hotel Livorno
Hotel Style:
#1 Romantic Hotel in Livorno
#1 Green Hotel in Livorno
#2 Family Hotel in Livorno
#2 Luxury Hotel in Livorno
#2 Business Hotel in Livorno
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Questions & Answers

Here's what travellers have asked, with answers from Grand Hotel Palazzo – MGallery by Sofitel staff and other travellers.
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Questions? Get answers from Grand Hotel Palazzo – MGallery by Sofitel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Upper floors with seaside view”
  • Enjoying the complimentare afternoon tea...with a view
  • Morning view of Piazza Mascagni
 of 5 bubbles Pulcebella, 7 Mar 2017 | Read review
“Corner suite, second floor, was wonderful. Great view Terraza Mascagni across the way.”
 of 5 bubbles Florence3745, 10 Jan 2017 | Read review
“Worth a little extra for one of the huge rooms!”
 of 5 bubbles LizSeabright, 27 Dec 2016 | Read review
“Sea views are the best”
 of 5 bubbles BE1508, 21 Dec 2016 | Read review
“Sea front rooms maybe noisy as they face also the road, but to me it is worth”
 of 5 bubbles bridgerobe, 16 Nov 2016 | Read review
5 of 5