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Grand Hotel Palazzo - MGallery by Sofitel

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Grand Hotel Palazzo  – MGallery by Sofitel
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148 Reviews from our TripAdvisor Community

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Showing 26: English reviews
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Reviewed 2 days ago NEWvia mobile

We were first given a room which was in ok condition - walls had some cracks & paint peeling, bathroom shower floor seemed unstable - the bed & pillow is very comfortable - you will get a good nights rest. We were however upgraded to a Suite on the roof - the views, space & bathrooms were entirely better, i...

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Helpful?
Thank Khalid C
colchester
Reviewed 1 week ago

Overall, very good impression, we booked a large room with terrace on the top floor. The room itself was amazingly huge - a massive living area, one bedroom, large bathroom and really, I mean really large terrace with the sea view. The overall carpet / soft furnishing condition could be better for a 5 star hotel, there was some dirt...

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Thank ColchesterMummy
Mariapia D, Direttore at Grand Hotel Palazzo – MGallery by Sofitel, responded to this review

Dear Guest, Thanks for your review and for your positive feedback. I'm glad that your stay was positive and I hope you will come back soon. We remain at your complete disposal and do not hesitate to contact us if you need. Best regards,

Reviewed 1 week ago via mobile

Our room was in a very bad condition. In the shower the glass wall was broken out. The marble floor in the shower was also broken. The phone in the bathroom is currently just a station without a telephone. No one seems to mind the obvious problems. As if these were not enough shortcomings, it also smelled moldy in the...

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Thank Thomas G
Mariapia D, Direttore at Grand Hotel Palazzo – MGallery by Sofitel, responded to this review

Dear Guest, I've read your review and thank you for the time you've been devoted to us. We have taken over as a new management for a few months and we started a very intensive maintenance job. The structure is very large and for the time being we are doing our best to make it perfect. I'm sure that next...

Milton Keynes, England
Reviewed 1 week ago via mobile

We stayed at this hotel for 4 nights. The actual building is lovely, very clean and in keeping with the period. The room itself looked OK, but a socket was loose in the wall and paint was chipping off elsewhere. The air conditioning did not work at all. Service wise it was very poor, the reception was always understaffed, breakfast...

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Thank Andyknows1
Mariapia D, Direttore at Grand Hotel Palazzo – MGallery by Sofitel, responded to this review

Dear Guest, Thanks for your review and for your time. I read your disapproval and I'm sorry if you have not been here well with us. The staff is young and friendly, breakfast includes a line of homemade cakes and biscuits... At reception they provide information and assistance and the air conditioner is switched off because heating is still active....

Dublin, Ireland
Reviewed 1 week ago

What a fine hotel to find in the middle of Livornp, didn't have a hotel booked before arriving, found this one online and had to check it out. what a choice, I don't think I've stayed in a hotel in a long time that has just wonder in its design and is a fantastic piece of engineering. The room are...

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Helpful?
Thank Glenveightravel
Mariapia D, Direttore at Grand Hotel Palazzo – MGallery by Sofitel, responded to this review

Dear Guest, Thank you for choosing our hotel and hopefully you will come back to visit us. Historic building in elegant style offers services and staff that make your stay serene and enjoyable. We wait for you, come back

Doha, Qatar
Reviewed 2 weeks ago

It was a nice hotel in a location that was met my needs. The only issue that I was facing, is that the restaurant is not open till late night and also they have limited choices for room service menu for late hours.

Review collected in partnership with Accorhotels.com
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Thank 767ratiuc
Mariapia D, Direttore at Grand Hotel Palazzo – MGallery by Sofitel, responded to this review

Dear Guest, thanks for your review and I hope you come back and see us. The restaurant respects the specific times and I'm sorry if the room service service was not perfect. Best regards.

Reviewed 2 weeks ago

In Livorno this is one of the best Hotels to stay in. Although among oldest Hotels in the town but maintained to high standards. There are some nice places to eat along the coast. For motor lovers there is some parking space, but during busy time there could be fight for a spot. This hotel seem to be have been...

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Thank Gautam C
Mariapia D, Direttore at Grand Hotel Palazzo – MGallery by Sofitel, responded to this review

Dear Guest, Thanks for your review and positive feedback. I'm very happy that your stay was positive and I hope you will come back to visit us. We are waiting for you. Regards,

Island of Malta, Malta
Reviewed 2 weeks ago

Magnificent grand historical building. Our room was elegant and extremely comfortable. I loved the walk-in closet, luxurious bathroom suite and the cloud soft pillows. Great central sea views onto the promenade and over looking the front gardens and impressive gate. The rooftop bar was personable and we enjoyed lavish afternoon teas and bubbles.

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Thank JacqJains
Mariapia D, Direttore at Grand Hotel Palazzo – MGallery by Sofitel, responded to this review

Dear Guest, thank you for your review. I'm glad to read that the you liked our hotel and that you were fine here with us. I hope that you come back soon, we are waiting for you.

Krakow, Poland
Reviewed 4 weeks ago

Hotel is very nice located near Mascagni piazza, offer beautiful rooms and very good restaurant on the roof, Breakfast is very good but we were disappointed by coffee that was not instant coffee!! not fresh in Italy!

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Thank Onefero
Mariapia D, Direttore at Grand Hotel Palazzo – MGallery by Sofitel, responded to this review

Dear Guest, thanks for your review and I'm glad that you've chosen my hotel for your stay. I don't understand what iis the problem with coffee, because our coffee is an express service. I hope you will want to come back and visit. Regards,

Geneva, Switzerland
Reviewed 17 March 2017

The hotel is nice, the rooms are clean. But i feel that the hotel is under staff. The spa was with the inside heated pool is nice except for the massage area. I would give the hotel the average rating because i think it is the best one in Livorno but not an exceptional 5 stars.

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Thank sebou_d
Mariapia D, Direttore at Grand Hotel Palazzo – MGallery by Sofitel, responded to this review

Dear Guest,thanks for your review. The hotel is under new management and start up with the new brand has been here long. if you come back and see us that 5 stars are all there. Regards,

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair Access
Food & drink at the hotel
Mascagni Livorno
Mascagni Livorno
Cuisines: Italian, Mediterranean, Soups, Seafood
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Business Centre with Internet Access
  • Airport Transportation
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast included
  • Dry Cleaning
  • Concierge
Official Description (provided by the hotel)
Il Grand Hotel Palazzo is an exquisite five-star hotel with breathtaking views of the Ligurian Sea, exuding the luxurious charm of over one hundred years of glorious history. ... more   less 

Additional Information about Grand Hotel Palazzo – MGallery by Sofitel

Address: Viale Italia 195 | Terrazza Mascagni, 57127, Livorno, Italy (Formerly NH Livorno Grand Hotel Palazzo)
Region: Italy > Tuscany > Province of Livorno > Livorno
Price Range: €118 - €266 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Hotel Palazzo – MGallery by Sofitel 5*
Number of rooms: 123
Reservation Options:
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Also Known As:
Grand Hotel Livorno
Hotel Style:
#1 Green Hotel in Livorno
#1 Romantic Hotel in Livorno
#2 Luxury Hotel in Livorno
#2 Business Hotel in Livorno
#2 Family Hotel in Livorno
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Questions & Answers

Here's what travellers have asked, with answers from Grand Hotel Palazzo – MGallery by Sofitel staff and other travellers.
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Questions? Get answers from Grand Hotel Palazzo – MGallery by Sofitel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“You can request for room at the front.”
594gautamc, 9 Apr 2017 | Read review
“Upper floors with seaside view”
  • Enjoying the complimentare afternoon tea...with a view
  • Morning view of Piazza Mascagni
Pulcebella, 7 Mar 2017 | Read review
“Corner suite, second floor, was wonderful. Great view Terraza Mascagni across the way.”
Florence3745, 10 Jan 2017 | Read review
“Worth a little extra for one of the huge rooms!”
LizSeabright, 27 Dec 2016 | Read review
“Sea views are the best”
BE1508, 21 Dec 2016 | Read review
5 of 5