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Hilton Florence Metropole

2,110 reviews
#148 of 410 Hotels in Florence
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Traveller (696)
Room & Suite (335)
Dining (58)
Overview
  • Excellent27%
  • Very good45%
  • Average19%
  • Poor6%
  • Terrible3%
Travellers talk about
“shuttle bus”(113 reviews)
“shuttle service”(63 reviews)
Free Internet
Breakfast Buffet
Air Conditioning
Indoor pool
Non-Smoking Hotel
Restaurant
Free Shuttle or Taxi Services
4.0 Star Hotel
All hotel details
Offers from Hilton Florence Metropole
Special Offer: Advance Purchase
Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,110)Write a Review
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All reviewsthe executive loungeshuttle busshuttle servicediamond memberironing roomnice hotelcity viewminute driveclose to the airportcorner roomthe hotel offerstop floorrooms are modernrental cartown centresanta maria novella train stationhappy hour
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1 - 5 of 1,027 reviews
Reviewed 2 weeks ago via mobile

We stayed only for one night at the Hilton Metropole in Florence as we were heading for north Italy and we used the hotel as a stop over. The personnel was utmost friendly and we enjoyed the swimming pool with water jets in the basement...More

Thank MJBVerhoeven
Response from Hilton F, Public Relations Manager at Hilton Florence MetropoleResponded 2 weeks ago

Dear MJBVerhoeven, It is a pleasure to read your comment you shared with all Tripadvisor users. Thank you for your positive comments and suggestions. We apologize for any inconvenience you have encountered. concerning AC. We will investigate in order to avoid any lack of service...More

Hotel's Favourite
Reviewed 27 December 2017 via mobile

This was our first time to Florence and having a car it was so incredibly easy to drive and park our car for the duration of our stay. We did not wish to drive in the city. The shuttle bus is very convienient and an...More

1  Thank Little k
Response from Hilton F, Public Relations Manager at Hilton Florence MetropoleResponded 28 December 2017

Dear Little k, Thank you for taking the time to leave us your excellent review about your stay at our hotel. We are so pleased that your expectations were met and we look forward to welcoming you back in the future. Kind regards, Alice Poggesi...More

Reviewed 4 weeks ago via mobile

This hotel is a good 10 minutes out of Florence, with little around in way of food and beverage. We were very disappointed with service and the food offerings over New Year. I would look at other alternatives in Florence.More

Thank HappyHotels
Response from Hilton F, Public Relations Manager at Hilton Florence MetropoleResponded 4 weeks ago

Dear HappyHotels, We are sorry to hear that you feel this way, however we are most appreciative of your tripadvisor review regarding your stay at our hotel. You can rest assured that we are most concerned our establishment did not offer you the usual standards...More

Reviewed 4 weeks ago via mobile

First time I try Hilton Hotel. I have never been attracted by but I decided to try for a weekend in Florence. Not disappointed, of course, but not excited from my staying. Pro: free bus to city center, room is enough big, good restaurant, soundproofed...More

Thank luvvson
Response from Hilton F, Public Relations Manager at Hilton Florence MetropoleResponded 4 weeks ago

Dear luvvson, Thank you for staying at the Hilton Florence Metropole. It is with the deep regret that I read your comments I appreciate the time you have taken to express your sentiments. Please accept our apologies for the inconveniences. I have shared your comments...More

Reviewed 5 January 2018

The hotel needs renovation and management should take care of maintenance. The shower in the room was not working, they changed the room but the shower was not working again! I expected more when I chosen a hotel like Hilton which eventually did not meet...More

Review collected in partnership with Hilton Hotels & Resorts
Thank Michael M
Response from Hilton F, Public Relations Manager at Hilton Florence MetropoleResponded 16 January 2018

Dear Michael M, Thank you for staying at the Hilton Florence Metropole. It is with the deep regret that I read your comments I appreciate the time you have taken to express your sentiments. Please accept our apologies for the inconveniences. I have shared your...More

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About
Amenities
Top amenities
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Bar/Lounge
Free Internet
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Indoor pool
Details
Price range
US$81 - US$311 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#85 Business Hotel in Florence
#91 Family Hotel in Florence
#92 Luxury Hotel in Florence
Room types
Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$81 - US$311 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#85 Business Hotel in Florence
#91 Family Hotel in Florence
#92 Luxury Hotel in Florence
Room types
Non-Smoking Rooms, Family Rooms, Accessible rooms
Add Photo Photos
Traveller (696)
Room & Suite (335)
Dining (58)
Pool & Beach (6)
Business Centre & Event Rooms (9)
Amenities (9)
Questions & Answers
Ask a question
caityhinton
23 October 2017|
AnswerShow all 3 answers
Response from Rozalka2 | Reviewed this property |
Depends on the room size but rooms are spacious
0
Votes
Eunice C
27 July 2017|
AnswerShow all 2 answers
Response from Kevin M | Reviewed this property |
The hotel is outside the zone, so you don't need one to stay here, but beware that you will need one for many parts of Florence even if you are attempting to drive through it to reach another destination
0
Votes
liketostaynice
19 November 2016|
AnswerShow all 2 answers
Response from liketostaynice |
Hi! Thanks for your message. I just posted my review of the Florence Metropole on their survey. They saved us from a very cold and awful time at a castle in Tuscany! We were quite happily accommodated there for five days.
1
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12345613
Room Tips
"Be a diamond."
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"10th floor offers great views"
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"Request city views.The view of the sports ground can be a little boring."
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"Ask for low level so yo can walk down stairs, as the elevators were very slow and small."
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