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Location is very convenient, close by to the train station and main square. Breakfast was ok. Rooms were comfortable. Breakfast staff were nice. Front desk staff, especially the lady in the afternoon was rude. She didn’t seem like she wanted to help us at all....More
We were very disappointed by this hotel. Our room (206), was run down and spartan. There were big stains on the walls, including an active stream of water running down a wall from the air conditioner unit (which didn't work very well). The furniture was...More
I am staying in the hotel right now. The location on the piazza is perfect. Our room was very clean....as verified by my VERY particular mother. We have a great view . The hotel is old and a little quirky, but over all we are...More
Hotel Universo is less than five minutes from the train station, a quick ten minute walk to the museum with the statue of David, and a ten minute walk to the Plazzo Vecchio. There are numerous restaurants nearby as well. Overall, this hotel’s location at...More
This hotel has a perfect location to train station if you are thinking of talking a day trip to Pisa also you can reach walking to all florence attraction. Staff was excellent and very helpful. Breakfast was good. All in all a very good stay....More
Santa Maria Novella train station welcomes the majority of the people arriving in Florence, which might explain the hectic pace. Commuters and tourists come across the constant hustle and bustle of the station before exiting, taking a few steps and stopping amazed in Piazza di Santa Maria Novella. It is impossible not to admire the the square, housing one of the most charming basilicas in Florence. The
area has plenty of local spots to taste Tuscan specialties, but don’t stop in the main streets alone; the narrower side streets always ensure satisfaction. The huge Parco Delle Cascine provides a solution to the need for a green area as well as a historic welcome in the form of a bronze statue of King Vittorio Emanuele II riding a horse.
Both Front Desk attendants spoke English when we were there. You will find out that it is much more likely than not that Front Desk attendants at every hotel in a major Italian city WILL speak English.