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Hotel Universo

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Traveller (247)
Room & Suite (217)
Dining (24)
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Overview
  • Excellent19%
  • Very good42%
  • Average20%
  • Poor12%
  • Terrible7%
Travellers talk about
Free Internet
Breakfast included
Air Conditioning
Non-Smoking Hotel
Concierge
Laundry Service
3 Star Hotel
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Rooms
6 May7 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (576)
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50
94
38
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LanguageEnglish
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50
94
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All reviewspiazza santa maria novellagreat locationtrain stationdecent breakfastroom was spaciousdouble bedminute walkan easy walkon footvisiting florencecroissantssquarechurchluggageelevatorsusannaattractions
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1 - 5 of 225 reviews
Reviewed 1 week ago via mobile

This hotel has a perfect location to train station if you are thinking of talking a day trip to Pisa also you can reach walking to all florence attraction. Staff was excellent and very helpful. Breakfast was good. All in all a very good stay....More

Thank sanasikandar1986
Reviewed 10 February 2018

I stayed at Hotel Universo 2 nights, 1 week apart. The rooms are tiny and no-frills, but it is clean and the location is great if you are travelling by train and have luggage. Breakfast is included. The staff were very friendly, especially Susanna at...More

Thank Unpodipepe
Reviewed 28 December 2017 via mobile

I am giving this hotel a one point. The room, while clean, has spartan decoration and a view into a wall and small so I gave it a “3” point to start with. From this “3” point I have deducted one point because the photos...More

2  Thank BC2016abc
Reviewed 9 November 2017

Great location on the square with several restaurants and convenience stores, a short walk to the train and bus terminal. Room & bathroom were small but adequate. Continental breakfast was ok, but I did expect a little bit more variety. The ladies servicing the breakfast...More

1  Thank kurt63mh
Reviewed 18 October 2017 via mobile

The hotel was around 5 mins walk from the station. The location is perfect, walkable to any major spot that interests you. The staff are very nice and gave us a early check-in 3 hours prior to the agreed time. Lift is small, only suits...More

Thank Jason Z
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About
Amenities
Top amenities
Free Internet
Breakfast included
Hotel Amenities
Breakfast included
Concierge
Multilingual Staff
Laundry Service
Room amenities
Air Conditioning
Details
Price range
US$111 - US$252 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms
Details
Price range
US$111 - US$252 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms
Add Photo Photos
Traveller (247)
Room & Suite (217)
Dining (24)
Business Centre & Event Rooms (1)
Nearby
Santa Maria Novella
Santa Maria Novella train station welcomes the
majority of the people arriving in Florence, which
might explain the hectic pace. Commuters and tourists
come across the constant hustle and bustle of the
station before exiting, taking a few steps and
stopping amazed in Piazza di Santa Maria Novella. It
is impossible not to admire the the square, housing
one of the most charming basilicas in Florence. The
...More
Questions & Answers
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Chris G
18 February 2017|
AnswerShow all 2 answers
Response from NYChichi | Reviewed this property |
Both Front Desk attendants spoke English when we were there. You will find out that it is much more likely than not that Front Desk attendants at every hotel in a major Italian city WILL speak English.
0
Votes
Annabananna K
23 January 2017|
Answer
Response from NYChichi | Reviewed this property |
I could respond yes or no and it really means zero--- The ONLY one that can give you a reliable answer is the Hotel management themselves. Email them.
0
Votes
CaAngie
6 September 2016|
AnswerShow all 2 answers
Response from enrique517 | Reviewed this property |
No parking as far as I know. Great location facing a plaza and near the train station.
0
Votes
Room Tips
"Some rooms are on a 'half floor' so not fully accessible via the elevator"
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"Deluxe room (spacious/private bathroom) is great but I would request one overlooking the square in place of..."
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"Ask for rooms with balcony on the upper floors with piazza views."
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"As beforehand for a quiet room when you book"
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