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Santa Maria Novella Hotel

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Traveller (953)
Room & Suite (526)
Dining (89)
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2 Dec3 Dec
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,832)
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All reviews santa maria novella train station marble bathroom beautiful hotel overlooking the square beautiful piazza arriving by train breakfast room rooftop terrace junior suite beautiful room perfect location five minute walk sitting room major attractions old world breakfast staff
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1 - 5 of 1,259 reviews
Reviewed 1 week ago via mobile

We were pleasantly surprised with this beautiful hotel. Our room was beautiful and spacious with a grand view looking out on the piazza and the Basilica of Santa Maria Novella. The staff was friendly. I’m a crazy American who loves ice in my water! After...More

Thank VickieD569
Response from SMNovella, The Management at Santa Maria Novella HotelResponded 3 days ago

Dear Guest, thank you for reviewing our Hotel Santa Maria Novella. We are delighted to know that our hotel was a pleasant surprise for you and that you enjoyed your room and found the service of our staff attentive and satisfactory. Thank you also for...More

Reviewed 2 weeks ago via mobile

Our stay was short but so amazing. The rooms are beautiful, the artwork throughout the hotel gorgeous, and the views from the rooms into the Piazza are beyond amazing. The Sunset from our room that overlooked the Piazza was spectacular. It is walking distance to...More

Response from SMNovella, The Management at Santa Maria Novella HotelResponded 3 days ago

Dear Guest, thank you for taking time to review our Hotel Santa Maria Novella. We are delighted to know that, even if short, your stay has been fully satisfactory. We read with pleasure that you liked our rooms and that you enjoyed their, and our...More

Reviewed 3 weeks ago

This legendary hotel exceeded expectations. Large room with delightful view of the Piazza. Good colour scheme, perfect bathroom and wide choice for breakfast although service was a bit slow. Reception helpful and attentive all making for a perfect stay which we wished had been longer.More

Thank Alan S
Response from SMNovella, The Management at Santa Maria Novella HotelResponded 3 days ago

Dear Guest, thank you for choosing us and for your nice review about your experience in our Hotel Santa Maria Novella. We are proud to know that the experience met your expectations and that you had a fully satisfactory stay. We read with pleasure that...More

Reviewed 3 weeks ago

We definitely enjoyed our stay here! Pros: -The hotel is lovely and very nicely maintained. -We needed an additional bed and it was a comfortable single. -Room was clean with all amenities -The rooftop terrace is such a special place with a gorgeous view to...More

Thank mikkotl
Response from SMNovella, The Management at Santa Maria Novella HotelResponded 3 days ago

Dear Guest, thank you for recommending our hotel Santa Maria Novella and for your nice and detailled review about your experience. We thank you for your suggestions and we kindly inform that hair conditioner is available upon request. We are glad to know that you...More

Reviewed 3 weeks ago

Classic décor, spacious, attentive staff, great recommendations. The staff were amazing for such a busy hotel. They made excellent recommendations for restaurants and jewellery shops. They even sent a beautiful cake to my room on my B’Day. Short walk from train station but on piazza...More

Thank AppreciateTAinfo
Response from SMNovella, The Management at Santa Maria Novella HotelResponded 3 days ago

Dear Guest, thank you very much for taking time to review our Hotel Santa Maria Novella. We are glad to know that you found our hotel conveniently located and that you enjoyed our rooftop terrace and its view. Thank you also for your nice comment...More

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19 July 2018|
AnswerShow all 5 answers
Response from rebecca m | Reviewed this property |
Yes, they are super helpful. They are not guides, however so I would use something like Trip Advisor., etc and have an idea before you go about what you are interested in. I think they would be better suited to tell you... More
13 May 2018|
AnswerShow all 2 answers
Response from rebecca m | Reviewed this property |
Unless you are specifically looking for two bedrooms - the family room might be just fine! We easily slept three, with plenty of room for luggage and relaxation. There is a room which has a roof top spot with view. Not sure... More
8 December 2017|
Response from George K | Reviewed this property |
Gym is in the basement and i don't think there is parking onsite. maybe contact the reception? their service is 2nd to no one.
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