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Via Porta Rossa 19, 50123, Florence Italy
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US$317
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Traveller (1159)
Room & Suite (818)
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What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
  • Regularly sanitised high-traffic areas
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Updated 25/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from NH Collection Firenze Porta Rossa
Updated 25/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#32 of 431 hotels in Florence
Location
Cleanliness
Service
Value
Travellers' Choice
The NH Collection Firenze Porta Rossa hotel in Florence is a historical landmark, offering modern adaptations of classical beauty. Built in the 12th century, the NH Collection Firenze Porta Rossa hotel is one of the oldest hotels in Italy.
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Property amenities
Paid private parking nearby
Free High Speed Internet (WiFi)
Bar / lounge
Babysitting
Pets Allowed ( Dog / Pet Friendly )
Taxi service
Business Centre with Internet Access
Conference facilities
Car park
Wifi
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Kid-friendly buffet
Banquet room
Meeting rooms
Spa
24-hour security
Baggage storage
Concierge
Newspaper
Non-smoking hotel
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Soundproof rooms
Air conditioning
Housekeeping
Room service
Safe
Telephone
Minibar
Flatscreen TV
Wake-up service / alarm clock
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Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Historic Hotel
Languages Spoken
English, French, Russian, Spanish and 3 more
Hotel links
Special Offer:GET EXTRA BENEFITS!

Location

Full view
100Great for walkers
Grade: 100 out of 100
543Restaurantswithin 0.5 km
370Attractionswithin 0.5 km
2685Reviews49Q+A100Room tips

Reviews
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Traveller rating
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smediano wrote a review Today
1 contribution
Beatuiful building and great facilities, placed in the best location of Firenze. Amazing service, the team is always trying to make your experience better and better. Fully recommendable, I will definitely come back again to the NH collection Firenze Porta Rossa.
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Review collected in partnership with NH Hotels
Date of stay: August 2022
Value
Rooms
Location
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Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Mariasilvia Marri , Servizi per gli ospiti/front office at NH Collection Firenze Porta Rossa
Responded today
Dear Guest, thank you for you kindly review and for choosing our NH Collection Porta Rossa for your stay in Florence. For Us is really important the feedback from our Guest and we are really happy to know that we satisfy your expectation. We hope to see you again in Florence and we remain at your disposal for any assistance you may need. Best Regards. Mariasilvia Marri Guest Relations
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traveller0072 wrote a review Jul 2021
Heidelberg, Germany23 contributions2 helpful votes
Hotel's Favourite
Great location. Most of the Florence attractions can be reached by a 10 min walk. Hotels with great location sometimes have a tendency to not focus on the customer enough. Not here... the hotel staff was great, rooms were good and service staff effective and invisible. The rooms might be a bit small, this is why I booked a junior suite. The prize difference was reasonable and the junior suite is a comfortable size room. The breakfast is a bit expensive but I am not having breakfast anyways. Find your favorite cafe in Florence and you dont need breakfast at the hotel. I would definitely choose the hotel again.
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Date of stay: July 2021
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Noemi Pintus, Servizi per gli ospiti/front office at NH Collection Firenze Porta Rossa
Responded 1 Aug 2021
Dear Guest, Thank you for the review. It is amazing to read that you loved the Hotel, the location in the heart of the city center and your experience with us. We would like to thank you in particular for the very kindly feedback regarding our team . It is very important for us. Our continental breakfast buffet has a rate in line with the same categories Hotels, never the less thank you for your feedback that is very important for us. We hope to welcome you again soon and we remain at your complete disposal. Best Regards, Noemi Pintus Guest Relations
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farandexotic wrote a review 2 Aug
Dublin, Ireland10 contributions35 helpful votes
The staff at this hotel were all very friendly and helpful without being too intrusive. The building is several centuries old but has managed to retain its character on being adapted to a hotel. I had a suite with a high ceiling and a large bed that was cleverly placed in the middle of the room, meaning I could walk about without bumping into anything. A large wardrobe offered plenty of hanging and drawer space; so no having to live out of a suitcase. The bathroom was also large, with a separate bath and shower. There was a very nice and well maintained breakfast room with a big selection. You would not go hungry! The hotel did not serve lunch or dinner. However, this was not a major issue as there were many restaurants nearby.
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Review collected in partnership with NH Hotels
Date of stay: July 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Mariasilvia Marri , Servizi per gli ospiti/front office at NH Collection Firenze Porta Rossa
Responded 6 days ago
Dear Guest, Thank you for providing feedback on your recent experience at NH Collection Porta Rossa. We take pride in providing a clean and comfortable space for all of our guests, so our team appreciates that you noticed. We are also glad to hear you appreciated our breakfast, the hotel location location and our Staff. Many thanks again. We remain at your disposal and we look forward to seeing you again soon. Best regards, NH Collection Porta Rossa Team
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S.P. wrote a review Jun 2022
9 contributions
+1
NH Firenze Rossi I stayed at this hotel twice during my time in Florence. I had to go north for a few days, and then returned to the Firenze Rossi. It’s said to be the oldest hotel in Italy, and at times, it felt like it…. With evaluators, lack of views, no common area… First, Matteo from the desk was great and super attentive. MariaSylvia from the concierge was also great, helping to secure me a taxi to and from Moderna. All of the went smoothly. She also recommended a company to host a tour of Tuscany for me, I actually booked but didn’t end up going (too much to see in Florence). My complaint is about the hotel itself and that my room the second stay WREAKED of sewage! It was worse at night. Unbearable! I had to sleep with the bedroom door closed. I did complain about it, but nothing was done. It smells awful right now as I type! It wasn’t as bad the first night, in a different room. This time, I stayed 3 additional nights, and I can barely be in my room due to the smell. The towel flush plate fell off and into the toilet! Please see the photo. I also had two different rooms, but no view of anything, even with requesting. I upgraded both rooms and still got no view. If I had stayed longer, I would have transferred to another hotel. Breakfast was good, and the service was good. The dinner situation is a bit weird as the hotel doesn’t have its own restaurant. You have to order and the restaurant next door will bring your food and you must pay them cash (instead of charging to your room). The hotel is a boutique, but I’m kind of surprised why Amex recommended this hotel, it was nice enough but no real frills, and the sewage smell is enough to make you pass out!
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Date of stay: June 2022
Rooms
Service
Sleep Quality
Room Tip: Higher floors smell less
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Mariasilvia Marri , Servizi per gli ospiti/front office at NH Collection Firenze Porta Rossa
Responded 2 weeks ago
Dear RamblinRoad, thank you for your review and for stay in our NH Collection Porta Rossa. We appreciated your feedback and thank you to highlight the service of our Team and the breakfast . We are sorry to know that you didn't enjoy your rooms, our Boutique Hotel has 70 rooms, different categories, and each one is different from the others. We had upgraded both rooms during your two stays and we have also tried to offer you a room change without any feedback for the smell issue. We saw also the pictures of the flush plate that fell off but this issue was been solved from our maintenance as soon as you reported it. We would love to welcome you again soon and we kindly ask you to send us an e-mail before your arrival in order to take note of your necessity and to offer a better experience. We remain at your disposal. Best Regards Mariasilvia Marri Guest Relations
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antonioB2594YG wrote a review Jun 2022
1 contribution
The major disappointment is about a charge of a service which was never selected nor used. A bit unethical and I could not get proper and were from the staff. What a pity because the hotel (room and location) is really good. Staff rather friendly. Breakfast could be improved.
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Review collected in partnership with NH Hotels
Date of stay: June 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Mariasilvia Marri , Servizi per gli ospiti/front office at NH Collection Firenze Porta Rossa
Responded 3 weeks ago
Dear Antonio, thank you for choosing our Hotel and we are sorry to read your feedback regarding the charge of services. We always check the bill with our guest during the check out, printing a proforma end explained all the charges and we always are at disposal to modify any mistake. We kindly ask you to send Us an email with your bill to better understand the problem. We are glad to know that you appreciated the Hotel in general and the service of our Team. We hope also that we will be able to welcome you back to stay with us in the near future. Many thanks once again. Kind Regards, Mariasilvia Marri Guest Relations
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Beth wrote a review Jun 2022
Worldwide1 contribution
Love this small charming hotel. Just beautiful! Staff was so kind and helpful. Hotel is very convenient to must see spots. Their breakfast was an amazing way to start each day and the bar served delicious drinks in the evening.
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Date of stay: May 2022
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Mariasilvia Marri , Servizi per gli ospiti/front office at NH Collection Firenze Porta Rossa
Responded 3 weeks ago
Dear Guest, thank you for choosing our NH Collection Porta Rossa for your stay in Florence and thank you to sharing your experience with Us. Your feedback is really important for Us and we are really happy to know that you had a good experience in our Hotel and that you have appreciated the breakfast and our bar service. We hope to see you soon again and we remain at your disposal. Best Regards Mariasilvia Marri Guest Relations
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LML1990 wrote a review Jun 2022
Houston, Texas48 contributions34 helpful votes
I love this hotel. It is beautiful. The oldest in Italy. Our room was big with frescos from the 18th century. Location is great. Everyone at the staff is amazing. Front desk, restaurant and the barman. The breakfast is delicious and beautifully display.
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Date of stay: June 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Mariasilvia Marri , Servizi per gli ospiti/front office at NH Collection Firenze Porta Rossa
Responded 3 weeks ago
Dear Guest, Thank you for your review and thank you for sharing your experience at NH Collection Porta Rossa. It is amazing for us to know that you enjoyed our beautiful hotel and the breakfast. In particular we are happy to know that you had a good experience with our team. Thank you again for your feedback, this really means a lot for us. We look forward to welcome you again soon. We remain at your complete disposal for the future. Best Regards Mariasilvia Marri Guest Relations
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Rajesh T wrote a review May 2022
66 contributions46 helpful votes
Outstanding location and amazing luxury in a 500 year old building. Lots of character. Front desk staff particularly Christian, Francesca,Cecilia & Maria Silvia were extremely helpful with meal choices, cabs etc We enjoyed staying here tremendously & would unhesitatingly recommend.
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Date of stay: May 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Mariasilvia Marri , Servizi per gli ospiti/front office at NH Collection Firenze Porta Rossa
Responded 3 weeks ago
Dear Mr Rajesh, thank you for sharing your experience with us. We are very pleased to know you had a wonderful experience and our staff provided an outstanding service, we always strive for exceeding our guests' expectations. We look forward to welcoming you back here Kind Regards, Mariasilvia Marri Guest Relations
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Michael S wrote a review May 2022
1 contribution
Our stay at this hotel was nothing short of amazing!!!! Lets begin with check in, Cecilia the front desk manager was moving from side to side helping guests with directions and anything that made a guest feel like FAMILY. This theme was prevalent throughout the hotel every service was provided with the sense of family, never have we seen such attention to the smallest of details to make your stay comfortable. For example when we inquired about an item needed from the pharmacy and not sure how to ask in Italian a member of the staff walked us to the farmacia and told the pharmacist what we needed(how many times has this happened to you in a hotel). Rooms were cleaned daily with nightly turndown. Restaurant staff could not be more accommodating. Beautiful hotel interior and as others have said perfect location. We could go on and on but may we suggest you experience this gem for yourselves.
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Date of stay: May 2022
Value
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Mariasilvia Marri , Servizi per gli ospiti/front office at NH Collection Firenze Porta Rossa
Responded 3 weeks ago
Dear Guest, Thank you for your review and thank you for sharing your experience at NH Collection Porta Rossa. It is amazing for us to know that you enjoyed our beautiful hotel and its service. In particular we are happy to know that you had a good experience with our team specially with our Front Office Manager Cecilia. Thank you again for your feedback, this really means a lot for us. We look forward to welcome you again soon. We remain at your complete disposal for the future. Best Regards Mariasilvia Marri Guest Relations
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Liri R wrote a review Apr 2022
1 contribution
We were very much impress by the kind hospitality and assistance of Cecillia, who was WONDERFUL! She made our stay one we are happy to remember Thank you Cecillia! The hotel is very well located, clean and beautiful The food was tasty and the whole stay was nice and comfortable
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Date of stay: April 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Mariasilvia Marri , Servizi per gli ospiti/front office at NH Collection Firenze Porta Rossa
Responded 20 Jun 2022
Dear Liri, Thank you for choosing our NH Collection Porta Rossa for your stay in Florence. From Cecilia our Front Office Manager and all our team we thank you for your special review. We are really happy that you have a good experience with Us. We hope that we will be able to welcome you back to stay with us in the near future. Many thanks once again. Kind Regards, Mariasilvia Marri Guest Relations
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PRICE RANGE
US$274 - US$519 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
nh porta rossa hotel florence, hotel porta rossa, porta rossa florence
FORMERLY KNOWN AS
NH Porta Rossa
LOCATION
ItalyTuscanyProvince of FlorenceFlorenceUffizi / Florence Historic Center / San Giovanni
NUMBER OF ROOMS
72
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Frequently Asked Questions about NH Collection Firenze Porta Rossa
Which popular attractions are close to NH Collection Firenze Porta Rossa?
Nearby attractions include Piazza della Signoria (0.3 km), Gallerie Degli Uffizi (0.4 km), and Ponte Vecchio (0.3 km).
What are some of the property amenities at NH Collection Firenze Porta Rossa?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at NH Collection Firenze Porta Rossa?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at NH Collection Firenze Porta Rossa?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at NH Collection Firenze Porta Rossa?
Yes, a parking garage, paid private parking nearby, and paid public parking nearby are available to guests.
What are some restaurants close to NH Collection Firenze Porta Rossa?
Conveniently located restaurants include Gustarium, I' Girone De' Ghiotti, and Il Cernacchio Food & Wine.
Is NH Collection Firenze Porta Rossa located near the city centre?
Yes, it is 0.2 km away from the centre of Florence.
Are any cleaning services offered at NH Collection Firenze Porta Rossa?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at NH Collection Firenze Porta Rossa?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does NH Collection Firenze Porta Rossa offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at NH Collection Firenze Porta Rossa?
The staff speaks multiple languages, including English, Spanish, French, German, Italian, Russian, and Polish.