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4.5
#96 of 425 hotels in Florence
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Value
Villa del 19° Secolo con giardino privato trasformata in elegante hotel boutique 5 stelle rispettando il fascino neoclassico fiorentino. Tutte le camere sono decorate in maniera diversa dall'altra, ma tutto dotate dei migliori comforts. le maggiori attrazioni della città , ristoranti e negozi sono facilmente raggiungibili in pochi minuti a piedi.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Luxury
Green
Languages Spoken
English, French, Spanish, Italian
Location
Via Garibaldi 14, 50123, Florence Italy
Name/address in local language
Palazzo Montebello
1,300 reviews
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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This was the loveliest place we stayed at during our whirlwind tour of northern Italy. It was so nice to relax and enjoy the room. Evening meal in the restaurant included a 20% discount for hotel guests. This was much appreciated. A renovated home of some heritage family.
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Date of stay: November 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We booked this hotel very last minute (the night before) looking for a 5-star hotel, and got a great rate ($250/night). This possibly made more of an impression than any of the rest.
It's a beautiful property and there was hardly anyone there which worried us a bit but that ended up adding to the appeal. Speaking of quiet, the hotel is a good 15 minute walk from the center of Florence so you do need to be into that, but that made parking there much easier than we heard it could be if we stayed somewhere else. We are two generally fit individuals and enjoyed the river walk and the quiet the hotel provided. If you end up needed the American embassy it's a block away! :)
We did not really have any interaction with the staff, but in my mind it was great we didn't need to - no complaints. The room was cute - kind of a mix of old Italy and modern here and there. Very spacious. The buffet is nothing special but they gave us a $20 coupon when we got there so made it not that expensive. It's not worth $30+ Euros. We didn't have dinner there or anything. We were not in the hotel much. Definitely worth what we paid!
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Date of stay: June 2022
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Our stay with the hotel was fantastic. We booked it through Ariana and Friends and had a wonderful stay. The food, the service, the accommodations were excellent.
Warning, however, regarding having the hotel book transportation for you. We booked a van to take us to the train station upon departure (the hotel arranged it ahead of our trip). The train station is a five minute ride from the hotel, the driver instead took us for a 10 minute ride and the cost of the transportation was EU$ 75.
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Date of stay: July 2023
Value
Location
Service
Trip type: Travelled with friends
Room Tip:Â Excellent food, service and accommodations. Be careful when asking the hotel for assistance in...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Viola Tognetti, Servizi per gli ospiti/front office at Palazzo Montebello
Responded 1 Aug 2023
Dear johnpQ9077GB, we would like to thank you for bringing to our knowledge your experience of our Palazzo Montebello. Your feedback is vital to us as we constantly thrive to exceed your expectations while staying with us. It is a source of pride for our Hotel to notice that you have had such a perfect experience thanks to the services of our Hotel. Thank you for your opinion which we appreciate because it allows us to improve the experience of our guests. In this specific case, we have absolutely analysed deeply what you have reported to identify areas we can improve. The quotation for the big van was actually shared with you before your arrival and you had agreed to the service. We sincerely hope to have you as our guest in the future in order to give you a totally satisfying experience with us. If I may be of any further assistance, do not hesitate to contact me. My best regards.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
On arrival you think from the outside wow, what a beautiful hotel. We'll it's definitely not the case. We had an average stay and this hotel definitely doesn't deserve 5 stars at all. Yes on check-in the staff are vety welcoming and friendly but (an here we go). 1) very bare, the hotel feels cold definitely not a warm feel. 2) Restaurant closed, vety misleading as when we booked it was advised as open. 3) Continental Breakfast/breakfast, you'd find better in a service station 4) bar area, the bartender is friendly but slow.. Wow 5) Room (suite) very worn in fact both rooms we had felt worn. 6) no air conditioning, the rooms extremely hot, yes we had to open the windows but the noise from outside we terrible. 7) quite far from the city centre.
Overall this is probably one of the worst hotels we've stayed in for many years and will definitely not be returning to it, I recommend the Westin, 4 seasons or Savoy. If not for my wife we would have checked out of the hotel our first night. As for the manager or whoever replies to these messages don't bother, we are extremely upset with the misleading info provided to us about this hotel.
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Date of stay: February 2022Trip type: Travelled with family
Room Tip:Â Don't stay here!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
From the moment we walked through the door, Enrico greeted us and made us feel like we’d just arrived at our home for the next 10 days. The room was spectacular and had a spacious balcony overlooking the courtyard. The hotel is in a very nice residential area of Firenze and an easy walk to the Ponte Vecchio, restaurants, shopping , museums, and the historical sites in Firenze. All the staff at Palazzo Montebello were very kind and helpful. Housekeeping was very prompt in keeping our room and linens fresh and did an excellent job. We enjoyed the breakfast buffet every day and the dining room staff was so helpful, polite and catered to all our needs. One morning my wife was not feeling well and when I went down to the buffet, Ada, one of the wonderful servers, asked if my wife would be coming down. I explained that she did not feel well and Ada, without my requesting it, prepared a tray to take back to our room with fresh orange juice and the buffet items which she knew my wife liked. We highly recommend Palazzo Montebello as an excellent hotel when visiting Florence!
Bob and Marilyn Oct. 9-19, 2023
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Date of stay: October 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Viola Tognetti, Servizi per gli ospiti/front office at Palazzo Montebello
Responded 18 Nov 2023
Dear Mr. Bob and Mrs. Marilyn, we would like to thank you for taking the time to leave a post-stay review from your recent experience here with us in Florence. We are delighted to learn that you enjoyed your stay and we met your expectations with special mention of Enrico and Eda.It is a source of pride for our Hotel to notice that you have had such a perfect experience. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future. Best regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I recently stayed at this fantastic hotel in Firenze, just a short walk from the city center in a calm and authentic neighborhood. The location was perfect—close enough to easily reach all the major sights, but tucked away in a peaceful area that allowed for a more relaxed, local experience.
The hotel itself was beautifully designed, with comfortable rooms that offered a mix of modern amenities and classic Florentine style. I especially loved the serene atmosphere, which made it a great place to unwind after exploring the city.
The staff were incredibly friendly and attentive, always ready with helpful recommendations. Drinks on the terrace was a highlight, with delicious options. If you’re looking for a place that combines convenience with a tranquil setting, this hotel is an excellent choice for your stay in Firenze.
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Date of stay: August 2024Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Viola Tognetti, Servizi per gli ospiti/front office at Palazzo Montebello
Responded 30 Aug 2024
Dear S20880Gsimonem, We could not be be happier to read your detailed review about your experience with us! We always work very hard in order to make people feel at Home away from Home and reading about your experience, really makes us feel our effort and passion have been rewarded. We will all be delighted to have you as our most welcome guest in the next future. Our very best regards,
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My wife and I just finished a 4 night stay. The Palazzo Montebello is everything a luxury hotel should be. It is spacious, elegant and blissfully quiet. Our room was a fabulous small suite consisting of a sitting room with a spacious built-in desk, a perfectly sized bedroom, a dressing area and a double-sink bath. We were completely comfortable. The highest praise however goes to the hotel’s staff. They were always poised, professional, and gracious — a true pleasure to deal with. And they were extraordinarily helpful in helping us receive an important package from home that got caught in Italian customs — their efforts were above and beyond and we are forever grateful to them. Michele & Pat T.
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Date of stay: October 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Viola Tognetti, Servizi per gli ospiti/front office at Palazzo Montebello
Responded 29 Oct 2023
Dear micheletR6105PJ, we would like to thank you for taking the time to leave a post-stay review from your recent experience here with us in Florence. We are delighted to learn that you enjoyed your stay and we met your expectations with special mention of our room feature and, above all, of all the Staff. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future. Our very best regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stayed here on our trip through Italy. The first impression was nice. That ended at the barely friendly front desk guy. In general the room was nice. The issue was the bath room. The bath tub shower combo is straight out of the 80s. That would not have been the worst thing other than it was filthy. I let the staff know and expected something done. I was told latter that it was just old deal with it. I am pretty stubborn so I clean one of the jets to show it was not old just dirty. The front desk guy that told me it was old tried to back track after I showed pictures but said he cold not do anything as the room was pre-paid. They did take off one meal.
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Date of stay: December 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Terrible Hotel, no customer service, low quality breakfast. Rooms are old, moldy, dirty and dusty. Some rooms smell like sewer. Hot water is off and on so don’t be surprised if one day you don’t have hot water.
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Date of stay: June 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We just stayed for one night, but the hotel is truly a place one could enjoy for much longer. We booked one of their suites - it was two levels and struck a balance between old world glamour and modern technology. The lobby is gorgeous, the staff was nice and it is convenient to so much. We will be back.
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Date of stay: April 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The cost of our private underground garage is €30,00 per day (we are one of the very few hotel who offer this service onsite). The cost of a public garage is €3,00 per hour. Contact us by email for further information because this tool is not monitored 24h. Best regards,
There are more places to choose from in the Florence area.
PRICE RANGE
€174 - €410 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
montebello splendid florence, montebello splendid hotel florence
LOCATION
ItalyTuscanyProvince of FlorenceFlorenceFlorence Historic Center / Santa Maria Novella
NUMBER OF ROOMS
55
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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