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Hotel Berchielli

1,846 reviews
#72 of 420 Hotels in Florence
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Lungarno Acciaiuoli 14, 50123, Florence Italy
COVID-19 update: See the added health and safety measures this property is taking.Read more
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US$293
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US$257
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US$332
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About

4.5
Excellent
1,846 reviews
#72 of 420 hotels in Florence
Location
Cleanliness
Service
Value
Travellers' Choice
Six-story Art Nouveau Hotel situated downtown between Old Bridge & Holy Trinity Bridge, 800 meters from train station.
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Popular mentions
HannesVienna wrote a review Oct 2020
Vienna2 contributions1 helpful vote
Perfect time
We stayed two nights at Hotel Berchielli in October 2020 and had a wonderful time. The hotel is very well situated, comfortable and perfectly maintained. Regardless of all that Covid-mess the staff was very, very motivated and everybody made us feel very welcomed! We come back again!
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Date of stay: October 2020
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Response from Massimo Fraus, Direttore generale at Hotel Berchielli
Responded 4 Nov 2020
Dear Guests, thank you so much for posting your comment!! We are all doing our best to make guests feel safe and as welcome as possible despite the difficult moment. See you soon. Keep safe. Kinf regards. Massimo Fraus Manager
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Marina_P_G wrote a review Apr 2020
Fleet, United Kingdom147 contributions82 helpful votes
Great location
I was here for business and work put me in this hotel, the location is great as I could walk to most of the places to see and it is just in front of the river. Don't know if I could afford it on a personal trip.
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Date of stay: June 2019Trip type: Travelled on business
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SSK52 wrote a review Mar 2020
Wembley, United Kingdom6 contributions
Wonderful hotel and staff. Superb location.
My wife and I have stayed at the Berchielli many times over the last 25 years. Each time we have found the accommodation and the service have been of the highest quality. Most recently we spent 8 nights at the hotel the end of February. Once again we were not disappointed. As always, the staff including the General Manager were extremely welcoming, friendly and helpful. There was some redecorating work going on during our visit, and the reception and bar were temporarily relocated, but this caused no inconvenience to us. Indeed we spent two evenings in the bar with friends and had a great time enjoying Tuscan wine. We stayed in a room at the front with wonderful views of the Ponte Vecchio and the River Arno. It was spacious, very comfortable and maintained to a high standard. This is the only place to stay in Florence and we can’t wait to return! …
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Date of stay: February 2020
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Kim Colorado wrote a review Feb 2020
1 contribution
FOOD POISONING & UNPROFESSIONAL MANAGER
NOT a “4 Star” hotel. I got food poisoning from the Berchielli Hotel over the holidays. I had only eaten there the day & got very sick on the bus back from Pisa & for the next 5 hours. The worst part was how the manager treated me: he rudely argued & questioned my integrity. I’ve had both food poisoning & the flu before & know the difference. I have stayed in hotels across the world (most rated lower) & received much classier & appropriate treatment. I lost 1+ days out of 10 in Italy due to this & then had to fly back to the U.S.! Also, it is under construction & the temp lobby is not “4 Star” either. Avoid the Berchielli if you want a positive experience!
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Date of stay: December 2019
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Response from Niclor08, Direttore at Hotel Berchielli
Responded 2 Feb 2020
Dear Kimcolorado1234, in reply to your comment we copy the reply we sent you through the Agency you booked with: "The letter of Mrs. T......... is, on my opinion, not acceptable, offensive and perhaps defamatory. This is a summary of the facts: On the morning of December 30th, a member of the reception staff, informed me that Mrs. T......... told him that the day before, she had a food poisoning due to our breakfast. I immediately phoned Mrs. T.......... in her room to better understand what had happened and to offer the assistance she might have needed. The first words of Mrs. T........ were “I have been poisoned by your breakfast yesterday morning”. I kindly, and absolutely not in a rude manner, asked how she could be so sure that it was not due to a virus (flu), something due to the bus (she had gone to Pisa) or something she might have had in Pisa, but she curtly replied “ I have had food poisoning in the past and can tell the difference”. I tried to explain the that morning we had over 100 guests for breakfast and no one reported any sort of problem, like in the past 30 years, also due to the fact that the products served for our breakfast are always fresh, of the highest quality and monitored applying the HACCP system. I suggested Mrs. T........., professionally respecting the way she was feeling, to reach the nearest hospital first aid, to receive needed treatments and to eventually confirm if it was a food poisoning but Mrs. T........ annoyed replied “you do not understand me” and put the phone down. I do not believe it is me that can be called “rude”. I immediately phoned Mrs. T......... room again to try and calm her down but no one replied. Mrs. T.......... had requested white rice to be made and it was served with no delay with no charge. Furthermore, also the laundry was not charged, to show Mrs. T.......... that, although the disease was not due to our food, we were sorry for what she was going through. Relating to the fact that Mrs. T........ had to clean the room by herself (it was absolutely not needed as it duty of our very well trained staff) I have some doubts, in fact, checking the registrations of our housekeeper, we notice that Mrs. T......... verbally told the maid on December 27th, 28th, 29th that she did not need the room to be cleaned while on December 30th she let the maid do the cleaning. and this is quite difficult to understand. I believe I acted morally and professionally in the most correct way but apparently what we all did was not appreciated as we are now asked for a compensation of what we believe we earned honestly. Best regards. Massimo Fraus Manager"
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Stazh wrote a review Jan 2020
Brooklyn, New York24 contributions43 helpful votes
Convenient, beautiful spot
The river view rooms are large, with unsurpassed views of the river. There is not any better possible location than mere steps from the Ponte Vecchio, and within easy walking distance of all museums and a huge selection of excellent restaurants. The staff was efficient, helpful. and made some excellent restaurant recommendations.
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Date of stay: January 2020Trip type: Travelled as a couple
2 Helpful votes
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Response from Niclor08, Direttore at Hotel Berchielli
Responded 22 Jan 2020
Dear Stazh, we are pleased to know that you had an excellent stay in our Hotel Berchielli and will pass your compliments to our staff. Kind regards. Massimo Fraus Manager
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PRICE RANGE
US$150 - US$380 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
berchielli hotel florence
LOCATION
ItalyTuscanyProvince of FlorenceFlorenceUffizi / Florence Historic Centre / San Giovanni
NUMBER OF ROOMS
76
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