Gorgeous hotel steeped in history. The staff were super lovely and helpful. We had a double room suite which was amazing. Complimentary Prosecco on arrival. A minute walk from Duomo with slight views from bedroom windows. The breakfast was fantastic. All types of food and drink. Sadly the restaurant wasn’t open.
Room was well furnished and had all of the amenities of a 5 Star hotel. Staff were incredibly helpful. On two occasions they walked us to local businesses that we inquired about! Our only criticism was the bathtub/ shower was awkward getting into and out.
This relates to a visit made in July 2022 and like all peer reviews sites is our own views shaped by our own likes, dislikes and prejudices. I have given The Brunelleschi 4 stars because I can’t give it 31/2 which is where I think it belongs. It is not as some other reviewers have stated the worst hotel in the world but neither is it, as others have said the best either. First the good news; the hotel is spotless. The beds are extremely comfortable and for a city centre hotel the sound proofing from outside was excellent. The place is shoe horned into several buildings and this is the first time I have had to take two different lifts to get to my room but I like that quirky type of hotel. The food in the hotel was good and the Osteria delivered one of the ten best meals of my life. The major USP of the hotel though is its location; city centre does not do it justice. You are literally two minutes from The Uffizi in one direction and the Duomo in the other. Why then I can hear you ask do you only give it 4 stars. Well for all the positives we had several negatives as well which just took the shine off the experience. First the room was small. OK this is an old building and rooms are small, especially in city centre hotels, but this was small. There was only one chair in the room, I doubt you could fit a second in, which meant if you want to watch TV one of you will be on the bed. The built in wardrobe had no door which is a first for me in a 4 star hotel. The bathroom was huge (some wasted space there) but no stand-alone shower which meant we had to climb into the bath which, as neither MRs B nor I are in the youth category, proved difficult. Coming out was more difficult and a non-slip bath mat would have been useful. I am sure if asked the hotel would have provided one but surely the difference between good and great is being able to provide what the guest needs without them having to ask? Second I was disappointed with service, which really surprised me. I had been in contact with the hotel several times before we arrived to arrange tickets and dinners etc. and they were superb; efficient, charming and with lots of suggestions. When we arrived it was far more miss and hit. Slow service was the norm. I didn’t see any member of staff with the cross keys that signifies a concierge nor did I see a concierge station. We were out one night and came across a parade which was fabulous. When we got back we asked what it was about. No idea said the front of house gent – these things happen all the time in Florence. I am sure they do but they only happen once when we are in the city and it would have been nice to know more. Third and another first – on checking out we asked at reception for luggage scales and they didn’t have any. I have never stayed in an international hotel that didn’t have luggage scales but if you are going to the Brunelleschi and you plan to buy stuff, take your own scales. And bubble wrap – we asked if they had some and they gave us directions to get to a stationers who would sell us a five metre roll! Finally the achingly modern interior design of restful grey on grey is fabulous to walk through, unless you are awaiting eye surgery. Then, and I speak from experience, you need to take care. Especially on the steps where grey and grey means I couldn’t always see where the step ends. Having some differentiator – even a lighter grey on the step edge would make a huge difference. I just felt that we were not young enough, cool enough or loud American enough for the Brunelleschi which was a great shame. We had waited two years for this trip and what was supposed to be the pinnacle of the holiday but it just sort of misfired. Go for the food but sleep somewhere else – unless you are cool, young and American of course.…
Firstly, Florence is stunning, a very relaxing ancient (and upmarket) city, geared towards pedestrians with little traffic, a must visit. This hotel is nestled in the heart of the city, a minute's walk to the cathedral with the famous Cupola Brunelleschi (dome). Parts of the hotel building date back to the 16th century, which have been beautifully restored, with contemporary additions seamlessly integrated. The train station is five minutes by taxi. A warm welcome awaits you from the multilingual staff who lead you to your room and give you a mini-tour on the way, your bags will follow. We had a superior executive room, which I believe is their entry level accommodation. These are beautifully decorated in a modern style, with great bathrooms. A walk in wardrobe provides space for you luggage, and clothes, with a minibar and a first for me - a safe with a plug so you can charge your phone/laptop. However, if I were to be critical, there is not a great deal of floor space in the room, you will be glad of the storage area. Our room did not have a view. The flip side is it was quieter as a result. It was a also little disappointing that the Michelin star restaurant was fully booked when we arrived, but perhaps that is a reason to return. There are only six tables so if you want to try it - and the menu looks delicious - book in advance. Breakfast is of a high standard too. All in all a great stay and I would 100% come here again if I came back to Florence. TOP TIP: Book a queue skip ticket with tour guide to see the cathedral or you will queue for 1-2 hours.…
What a hotel! We booked this via Secret Escapes and were so pleased with the hotel! Location - so close to the Duomo in Florence, literally a 3 minute walk from the door. Rooms - very modern, clean and sizeable for the location. Service - excellent. Everyone was so helpful and friendly. Especially Paulus on the front desk. He helped with so many food and site recommendations, we really appreciated his help, advice, patience and giving us the time. If we go back to Florence, we know where we will be staying again!
We stayed at the Brunelleschi hotel for five nights in the beginning of August 2022 and absolutely loved it. We went to another hotel first, but decided to change (even though we didn’t get our money back), because it didn’t fill our expectations. Brunelleschi just had it all. It is a beautiful, unique and historic hotel with best possible location. We had a classic room with a nice view to the street, but still without noice. Room was beautiful, it had twice daily cleaning, good lightning, an excellent bed and enough space for clothes etc. However, maybe the best thing at this hotel is the service. Absolutely everyone we met were super friendly, professional and helpful. Even though whole staff was great, we want to say special thanks to Paulus Meershoek, who was absolutely amazing. We have been travelling all over the world but never met someone like him. He certainly made our vacation and this hotel experience to something to remember and to come back for! We felt he could make us to the moon flight if we would have asked. With smile and proud, but still humble. Thank you! We first chose the wrong hotel. Don’t do same mistake, go to Brunelleschi! We will definitely do it next time when in Florence.…
As one enters this hotel, you are immersed into an extraordinary class of service. All of the Suite Ambassadors are wonderful but one stood out among them, Paulus Meershoek. He made our stay simply amazing. He was very helpful and did his job extremely well and always had a smile on his face. The Suites are all a bit different and simply gorgeous, we had three of them. The breakfast was wonderful with a variety of eggs, fruit, fresh pastries, yogurt, cold cuts, cheese and so much more. We would certainly stay here again when in Florence.
The Brunelleschi Hotel is a perfect blend of old world charm and modern comfort. It is is ideally located in the heart of Florence amid shaded back streets but close to all the sites. The staff were attentive, helpful and polite throughout our stay. Nothing is too much trouble. We would certainly recommend this hotel to couples and families wishing to explore Florence and the surrounding area.
What can I say we stayed at the brunelleschi as a base to see Andrea bocelli in lajatico the hotel is the best we've ever stayed at staff were so helpful and polite. Rooms were cleaned more than once every day. Breakfast was very nice loads of different foods and hotel restaurants were first class. Will be going back there next year well worth booking
A very elegant hotel with friendly staff and first class service. Location is superb with just short walks to all the key historical sites. Our room (superior executive) was well appointed, but typical of a city centre hotel, wasn’t overly spacious.