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My credit card was charged for 4 night when I only stayed 2.
I've called several times and sent my bank details so they can make the refund but after 2 months I haven't received neither an email, phone call, nor an excuse for the...More
Loved this place, the room was spacious and clean. Staff were polite and helpful when needed. In a really good location for access to the airport with a supermarket nearby as well as a few restaurants down the street. We stayed here for 5 nights...More
I will say I was torn between 2 stars and 3 stars because of the service.
Starting with the room itself, it was a nice and clean room. It was a little awkward of a setup because it was a small room with 4 beds...More
Very happy with the hotel. I had to stay close to the airport for one night. Luckily enough it was even walking distance as getting a taxi was impossible as the flight got delayed. I was surprised by the 5 euro breakfast. Really good.More
Response from HOTELNORDFLORENCE, Direttore at Best Western Plus CHC FlorenceResponded 16 October 2017
Thanks for your wonderful review on Trip Advisor.
We are happy to read your positive comments about the location, the services offered, the professionalism and kindness of our staff. I will be very happy to share your feedback with the whole team.
The welcome at the hotel was very nice. The rooms are clean and big enough.
The breakfast was more American than Italian but the quality was good.
We had to skip the last night and we didn't have to pay a fee for cancelling the...More
Response from HOTELNORDFLORENCE, Direttore at Best Western Plus CHC FlorenceResponded 21 September 2017
Thank you for your lovely review and to have chosen our Best Western Plus Chc Florence.
We are very glad to learn that you loved the location, comfort and cleanliness of the room, service and recognition. With our fantastic IHG rewards Club Programme,...More