Myself and a group of 5 friends stayed at the Grand Hotel Cavour in mid December for a couple of nights. The location could not have been better for visiting the tourist attractions which Florence offers. I had booked 3 twin rooms on a room only basis, so I cannot comment on the breakfast. The rooms were all different but all very good. The hotel was beautifully decorated for Christmas while we were there and the staff were all very helpful and pleasant. The rooms were on the warm side, but opening the windows soon let in some cooler air and I cannot say we had any issues with noises coming in from outside.
Loved everything about our stay here, the location is superb, staff very friendly and welcoming. Room was a very good size and the overall décor of the hotel was beautiful. The rooftop bar is also something else and not to be missed. Will definitely been back as great all round and reasonably priced too.
We had booked a suite. The room was a great size for 3 people as we were never tripping over open suitcases. The hotel is conveniently located and we were able to walk to most attractions and to/from the train station. The staff were very friendly and helpful (had to call an ambulance for my wife and couldn't do enough to help out). Our only complaint here is that we had a room that faced the street and were woken every night due to noise. I would recommend staying at this hotel but just ask for a non-street facing room.
This is a lovely hotel in a fabulous location in the city center - close to Republicca square, shopping, restaurants, bars and the Duomo. I was dropping my daughter off for a semester abroad and we had many logistics to figure out - and the staff was so helpful and friendly (while I drove them crazy). The hotel also has a beautiful roof top bar for delicious drinks and fabulous photos! We stayed in the suite Beatrice which was amazing! And plenty of room for 2-3 people with 2 full baths. It was on a lower floor so there was a fair amount of outside noise at night but the ceiling’s frescos made it worth it! Stay on a higher floor for less noise. I highly recommend!
This hotel is in a perfect location to explore Florence, with everything in walking distance. Train station is about a 20 min walk away. We walked with our suitcases on arrival but caught taxi for 12 euro on departure. The room was a good size and clean. An extra blanket was provided when asked. Breakfast had a great selection of food, although warm pancakes and waffles would be nicer than the cold ones. Staff were very friendly and helpful. I would stay here again. There is a laundromat about a 3 min walk away for washing and a ironing room in the hotel Lovely roof top bar.
We had an amazing stay at this hotel because the staff ensured that this was the case. The front desk staff was friendly and helpful. The location was central to everything. The breakfast had great variety. The hotel itself was clean and smelled great. A note on the heat, we simply lowered the temperature to its lowest setting and took cool showers every evening before bedtime. In all of Europe (we also went to Paris, Venice and Rome in addition to Florence) the temperature is controlled and regulated so there’s not much that can be done but this trick helped. Despite it being a bit warmer than we liked, it didn’t take away from the amazing customer service and beauty of the hotel. We would definitely stay here again!
Do NOT stay at the Grand Hotel Cavour in Florence!! I am still trying to figure out how they could possibly have such good reviews. I’d like to preface this by saying me and my group are generally very chill people and it takes A LOT for us to complain. The hotel itself was beautiful and a great central location, however the temperature in the hotel is very warm and there is no AC in the winter time, only heat. It was very uncomfortable to sleep unless we opened the windows. (Also we are from Florida so we get cold easily - it’s not like we are from Minnesota and are used to cold temperatures). Opening the windows caused it’s own set of problems since it came with drunk people yelling and fighting on the street at all hours of the night, garbage trucks emptying trash cans full of glass bottles, street sweepers coming by NINE times in one night (I counted). It honestly sounded like a war zone at times. Also the beds are rock hard and uncomfortable (but I am learning this is a European thing?). When I went to discuss with the front desk staff when we got back from our day trip to Cinque Terre (that we left very early for) we were told that we should have said something earlier and there was no manager to help now at that time. We ended up packing our things and heading north towards our next location early. I sent an email to the hotel expressing my frustration and was met with an incredibly patronizing response essentially telling me they don’t care that we had a bad experience, because they have great reviews daily. Also seeing a trend of the manager replying to bad reviews - I’m sure Carlo will try to respond and argue with me but I assure you there is no rational argument to what we experienced other than refunding our last night we didn’t stay.…
This was my second stay at the hotel - I think it is wonderful and recommend it to anyone visiting the city. The hotel is in a convenient location, has a cool rooftop bar (with a view of Duomo), and has a great breakfast!
Warm welcome on registering and a fabulous looking public area. Bedroom was a great size and though furniture was a little dated, had everything we needed. Though housekeeping isn't over generous with tea/coffee/milk, supplies are available at reception. Beds are comfortable and lovely smelling toiletries in the bathroom. The restaurant and breakfast area are beautiful spaces and breakfast was fresh, plentiful and varied. We ate one night in the restaurant - Florentine steak and tiramisu, both were superb. I had a glass of wine, my granddaughter had water and we had roasted veg with the steak - came to 100 Euros. All the staff in the hotel and restaurant were helpful, friendly and welcoming, some of the nicest hotel staff I've come across. The hotel lost a star for two reasons - the noise outside the hotel (and we were at the back) goes on until the early hours of the morning. If you're a light sleeper then be prepared, I had ear plugs and still had problems. Not the hotel's fault but it was a problem. The second thing was the rooftop bar. On the email confirmation, I was told it would be 20 Euros each and we would get a cocktail and a cold plate (I assumed meat and cheese). On getting to the bar, the staff were polite, but I wouldn't say welcoming. The cocktail menu was limited. We ordered but got no cold plate, didn't even get a small bowl of crisps or nuts (which we got in every other place). The cocktails were mediocre and at 16 euros were a disappointment. My granddaughter and myself had been really looking forward to this and felt let down. It's also in a great location, for the train station, walking tours and all the main attractions.…
I loved this hotel. It exceeded my expectations. The room was bigger then I expected for an Italian hotel in the heart of the city. The bathroom was very nice. Then when you leave your room the rooftop bar steals the show! What a great view of the Duomo. It was a great place to unwind at the end of the day. I have no comments about the staff because other than checking in and out I had no need to deal with the staff. Everything was perfect. Hope to come back some day.