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    The Westin Excelsior Florence

    Piazza di Ognissanti 3, 50123, Florence, Italy
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    24/12/2017 25/12/2017
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    US$565
    US$518
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    Traveller (985)
    Room & Suite (692)
    Dining (125)
    Overview
    • Excellent74%
    • Very good20%
    • Average4%
    • Poor1%
    • Terrible1%
    Travellers talk about
    “arno river” (183 reviews)
    “heavenly bed” (36 reviews)
    Free Internet
    Breakfast Buffet
    Air Conditioning
    Non-Smoking Hotel
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Rooftop Bar
    Fitness centre
    Concierge
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Rooftop Terrace
    Private Balcony
    5.0 Star Hotel
    All hotel details
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    Rooms
    24 Dec25 Dec
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    1 room, 2 adults, 0 children
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    Write a ReviewReviews (1,648)
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    631 - 635 of 1,331 reviews

    Reviewed 23 July 2014

    My wife and I stayed in this hotel for 2 nights in Florence and the people who worked at this hotel went above and beyond. They were helpful, kind and always there for us. We had an issue with our room the first night and...More

    Thank egellman
    Response from VB_General_Manager, General Manager at The Westin Excelsior FlorenceResponded 28 July 2014

    Dear egellman, Thank you very much for your kind feedback! It is wonderful to know that you enjoyed your stay with us in Florence. Exceeding our guests’ expectations is what we always aim for and we are so pleased we have accomplished it – and...More

    Reviewed 23 July 2014

    This is definitely one of the nicest hotels in Florence!! It's located right on the Ponte Vecchio in the best location! The concierge and staff were so helpful, we had a million questions and they were so attentive. We originally came over to the Westin...More

    Thank Erika M
    Response from VB_General_Manager, General Manager at The Westin Excelsior FlorenceResponded 25 July 2014

    Dear Erika M, Thank you for taking the time to review our Westin Excelsior, the title says it all!! We are deeply happy that you enjoyed our little attention and the strong commitment of our Staff to create an enjoyable and memorable stay with us,...More

    Reviewed 23 July 2014

    The Westin Excelsior is in a great location and the beds are extremely comfortable. The breakfast is delicious. The views from the room are very nice and beautiful. This hotel made our stay in Florence a great one.More

    Thank FamTimeFL
    Response from VB_General_Manager, General Manager at The Westin Excelsior FlorenceResponded 25 July 2014

    Dear FanTimeFL, A big thank you for having shared your feedback with all of us. We are more than pleased to know that you appreciated the comfort of our signature Heavenly Bed and that you enjoyed the location of our property, especially the breathtaking views...More

    Reviewed 22 July 2014

    Stayed here on a rewards trip with my employer. What a beautiful property! Rooms were tastefully decorated and hotel as a whole was well kept and clean. Service was great and I slept great each night I was here. Our room faced the piazza over...More

    Thank ut_ragazzo
    Response from VB_General_Manager, General Manager at The Westin Excelsior FlorenceResponded 24 July 2014

    Dear ut_ragazzo, Thank you for your sharing your review with Tripadvisor community! It is marvellous to know that you enjoyed your stay with us. We will personally pass on your nice comments to our staff. I hope we will have the pleasure of welcoming you...More

    Reviewed 21 July 2014

    Fab location and beautiful historic building. Unfortunately, some service hiccups which could have been easily avoided with better systems / processes. Andrea the concierge was excellent, as was one of his colleagues (I wish I could remember his name). Great to have the concierge pre...More

    Thank justanothertravelbug
    Response from VB_General_Manager, General Manager at The Westin Excelsior FlorenceResponded 24 July 2014

    Dear Justanoth, A big thank you for having shared your comments with us! It is so wonderful to know that that you enjoyed your visit and that you appreciated our wonderful location. We are very proud to have Andrea in our team and we will...More

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    About
    Awards & Recognition
    GreenPartner
    Certificate of Excellence
    Amenities
    • Top amenities
    • Restaurant
    • Room Service
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Free Internet
    • Hotel Amenities
    • Room Service
    • Business Centre with Internet Access
    • Laundry Service
    • Airport Transportation
    • Dry Cleaning
    • Meeting Rooms
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Room amenities
    • Air Conditioning
    • Minibar
    • Things to do
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    Details
    • Price range
    • US$371 - US$810 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #19 Family Hotel in Florence
    • #19 Romantic Hotel in Florence
    • #22 Luxury Hotel in Florence
    • #30 Business Hotel in Florence
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 171
    • Reservation Options
    • TripAdvisor is proud to partner with Booking.com, Expedia, Priceline, Orbitz, Agoda, Travelocity, Hotels.com, getaroom.com, TripOnline SA, Hotwire, Cancelon and HotelQuickly so you can book your The Westin Excelsior Florence reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Italy >
    • Tuscany >
    • Province of Florence >
    • Florence >
    • Santa Maria Novella
    • Also Known As
    • The Westin Excelsior Florence Hotel Florence ,
    • Westin Florence ,
    • Florence Westin ,
    • Westin Excelsior Florence
    Add Photo Photos
    Traveller (985)
    Room & Suite (692)
    Dining (125)
    Pool & Beach (3)
    Hotel & Grounds (645)
    Bathroom (58)
    Business Centre & Event Rooms (13)
    Family and Play Areas (2)
    Nearby
    Santa Maria Novella
    Santa Maria Novella train station welcomes the
    majority of the people arriving in Florence, which
    might explain the hectic pace. Commuters and tourists
    come across the constant hustle and bustle of the
    station before exiting, taking a few steps and
    stopping amazed in Piazza di Santa Maria Novella. It
    is impossible not to admire the the square, housing
    one of the most charming basilicas in Florence. The
    ...More
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    Nearby Attractions
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    Ask a question
    Questions & Answers
    kathleentitus
    2 October 2017|
    Answer
    Response from BettendorfTraveler | Reviewed this property |
    Hello - unfortunately, I have stayed only at the Westin, but not the St. Regis. As you are probably aware, they are on the same piazza. I doubt that you could go wrong with either one, but it is difficult to imagine a... More
    1
    Vote
    Marlene S
    26 September 2017|
    AnswerShow all 2 answers
    Response from PaulS15 | Reviewed this property |
    Took taxi from westin to airport. It is a flat fixed fee. Approx twenty five euros
    2
    Votes
    Room Tips
    "facing the river would be beautiful, exceptional"
    Read review
    "4th floor room had 2 balconies"
    Read review
    "Get one overlooking the river!"
    Read review
    "If you would like a view of the Arno River, you should request it."
    Read review
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