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The Westin Excelsior Florence

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#25 of 421 Hotels in Florence
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The Westin Excelsior Florence
The Westin Excelsior Florence
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1,509 Reviews from our TripAdvisor Community

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Showing 1,214: English reviews
Queensland, Australia
Reviewed 24 November 2013

My family and I checked in here a few nights ago after moving from a Villa that was too far out of town for us. We managed to secure an excellent last minute rate for the presidential suite with a connecting room and two other rooms for my family of 7. The view from the Presidential suite was magnificent. The...

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Thank Patricija_D
Columbia, South Carolina
Reviewed 11 November 2013

This hotel is across from the St. Regis Hotel in Florence. My husband and I went back and forth as to which one we should book. I didn't go in the St. Regis but, we REALLY liked The Westin, the rooftop bar/lounge is amazing! The food in the hotel is really good…but, check out my review of TRATTORIA GARGANI Via...

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Thank AliciaBarnesJohn
Massimo B, Responsabile reception at The Westin Excelsior Florence, responded to this review

Dear Alicia, the most sincere thank you for your words and I have now seen the wedding is under construction, so are we still in time to wish you an amazing and super romantic wedding? We are happy Jacob choose Florence as the right place to propose, and seeing him on his knees was a great emotion! Thank you for...

Windsor, Canada
Reviewed 10 November 2013

I've stayed at the Excelsior in Rome, and I have to say that this smaller Excelsior is the better of the two. Cleaner, with more attentive staff, this hotel should be aware that they have fantastic employees. My luggage was lost so I arrived at the hotel without bags. The front desk staff, in particular, Iacopo, took charge immediately and...

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1Thank Anthony G
Massimo B, Responsabile reception at The Westin Excelsior Florence, responded to this review

Daer Anthony G, thank you for your gracious comment, which we have shared with our staff, and with a special mention to Ambra and Iacopo! We definitely take good note of your suggestions; we have now upgraded the free internet in the common areas of the lobby, to a higher speed connection, so anyone can keep in touch with the...

Los Angeles
Reviewed 1 November 2013

We stayed at The Westin Excelsior for our very first visit to Europe, more specifically to Italy. The staff was incredibly helpful, especially after we had missed the last train from Rome to Florence the night of our arrival. They were so understanding and sympathetic that they even upgraded our room when we finally arrived. Our room had the most...

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Helpful?
Thank ipablo1
Massimo B, Responsabile reception at The Westin Excelsior Florence, responded to this review

Dear ipablo1, thank you for your words, which we have shared within the hotel! Whenever you will plan another trip to Florence, please feel free to contact us, we will be more than happy to be of a help again! Here is my personal email: massimo.bernardi@starwoodhotels.com Warmest regards! Massimo

Reviewed 29 October 2013

PROS: good location, nice view on the river, OK rooms, OK restaurants and service. CONS: Very expensive for what you get :one room @ $ 550 FOR A NIGHT!!, breakfast not included...this is supposed to be a "luxury hotel" but there is no spa, the fitness room is a scary room two floors down accessible by stairs only, poorly equipped...

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1Thank Nadou123
VB_General_Manager, Direttore generale at The Westin Excelsior Florence, responded to this review

Dear NadChicago, Please let us thank you for taking the time to share your feelings with us. We are deeply sorry to read that your experience has been so unsatisfactory. However we thank you for bringing to our attention all your concerns and your comments about the experience at our property, which, despite negative, will certainly help us to intervene...

Seattle, Washington
Reviewed 28 October 2013

Absolutely beautiful hotel with elegant spaces and wonderful décor. We had a fabulous room facing the river and enjoyed it tremendously. Every detail was perfect and the staff was very friendly and helpful in every way. Sometimes walking in the public spaces, it feels like a gorgeous museum.

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Thank Punkicoleman
London, United Kingdom
Reviewed 26 October 2013

Good, rather old fashioned hotel. Staff very friendly, room clean and a good size ( if a little faded). A few niggles - phones not answered very quickly, they appeared to assume that we didnt want our linen changed unless we said we did. Our double bed was two beds pushed together. Pluses - the breakfast is really fantastic as...

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Thank SimonMcG1
VB_General_Manager, General Manager at The Westin Excelsior Florence, responded to this review

Dear SimonMcG1, Thank you for the time taken to post your review on Tripadvisor. First of all, please let me tell you that we are happy to learn that you appreciated our property and the staff. In particular, it is a pleasure to learn that you found our breakfast and our Se•sto on Arno “fantastic”. At the same time we...

Hertfordshire, UK
Reviewed 24 October 2013

Stayed for 1 night. The hotel is grand and traditionally furnished. We had a great room with a small balcony overlooking the River and downstream from the Ponte de vecchio. Breakfast was a small buffet in the dining room but the best dining experience has to be the roof top SE·STO Restaurant. The food was great - mediterranean with small...

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Thank iguana_9
VB_General_Manager, General Manager at The Westin Excelsior Florence, responded to this review

Dear iguana_9, Thank you for having posted your comments also for the Westin Excelsior! We are truly happy to learn that we have been able to entirely meet your expectation! We do all our best in order to offer high quality service and to ensure our Guests a most enjoyable and relaxing stay. It is a pleasure also to learn...

El Paso, Texas
Reviewed 22 October 2013

Upon arrival we were upgraded and had a room with a view to the piazza. Other niceties were the fruit sent to the room and the roof top lounge to take in the view. It was very special. We enjoyed the old world decor and the staff was friendly, prompt and helpful. One concern I had was the concierge and...

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Thank chuckawala
VB_General_Manager, Direttore generale at The Westin Excelsior Florence, responded to this review

Dear Chuckawala, Thank you for taking time to share your comments with us. We are happy to learn that you have appreciated the location of the Westin,the room we chose for your and particularly the amazing vioew of our Se.sto on Arno. Moreover, we are truly pleased to learn about your recognition concerning the efficient, prompt and helpful Staff. At...

NJ
Reviewed 22 October 2013

My husband and I spent part of our honeymoon in Florence, Italy last October 2012. We were treated to a penthouse suite with the most amazing views of Florence. The price was rather high but given all that we were offered, it made sense. The room and amenities were also incredible. The staff could not have been nicer. Thank you!!!!

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Thank kayrizzz
VB_General_Manager, Direttore generale at The Westin Excelsior Florence, responded to this review

Dear kayrizzz, Many thanks for taking the time to post your feedback on tripadvisor! We are extremely happy to learn that you appreciated the location of our property and the breathtaking view of the city from your room. Indeed it is a perfect location for a romantic trip! Hopefully, we will have the pleasure of welcoming you back to the...

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Staying in Santa Maria Novella

Neighbourhood Profile
Santa Maria Novella
Santa Maria Novella train station welcomes the majority of the people arriving in Florence, which might explain the hectic pace. Commuters and tourists come across the constant hustle and bustle of the station before exiting, taking a few steps and stopping amazed in Piazza di Santa Maria Novella. It is impossible not to admire the the square, housing one of the most charming basilicas in Florence. The area has plenty of local spots to taste Tuscan specialties, but don’t stop in the main streets alone; the narrower side streets always ensure satisfaction. The huge Parco Delle Cascine provides a solution to the need for a green area as well as a historic welcome in the form of a bronze statue of King Vittorio Emanuele II riding a horse.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
No photo provided
ORVM Bar
Cuisines: Mediterranean
No photo provided
Quisitapas
Cuisines: Italian, Spanish
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Laundry Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities

Additional Information about The Westin Excelsior Florence

Address: Piazza di Ognissanti 3, 50123, Florence, Italy
Region: Italy > Tuscany > Province of Florence > Florence > Santa Maria Novella
Price Range: €385 - €1,573 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Westin Excelsior Florence 5*
Number of rooms: 171
Reservation Options:
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Also Known As:
The Westin Excelsior Florence Hotel Florence
Westin Florence
Florence Westin
Westin Excelsior Florence
Hotel Style:
#19 Family Hotel in Florence
#19 Romantic Hotel in Florence
#22 Luxury Hotel in Florence
#30 Business Hotel in Florence
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Excelsior Florence staff and other travellers.
22 questions
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Questions? Get answers from The Westin Excelsior Florence staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room overlooking the river for superb views.”
  • A view of my ceiling.
  • A view of the river from my room.
  • A view of the river from my room.
 of 5 bubbles ahyt, 5 Mar 2017 | Read review
“River views, but on a higher floor to avoid road noise.”
 of 5 bubbles 320tylerp, 12 Jan 2017 | Read review
“Our room on the interior was very quiet and more luxurious than the river-view rooms.”
 of 5 bubbles , 10 Jan 2017 | Read review
“Top floor!”
 of 5 bubbles 0316BARD, 7 Dec 2016 | Read review
“Get the room with the river view you will love it”
 of 5 bubbles csccase, 2 Dec 2016 | Read review
5 of 5