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The Westin Excelsior Florence

Agoda.comUS$745*
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#24 of 421 Hotels in Florence
Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
US$904*
US$745*
Great Deal
US$755*
US$755*
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The Westin Excelsior Florence
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1,536 Reviews from our TripAdvisor Community

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Showing 1,236: English reviews
toronto
Reviewed 31 May 2014 via mobile

This Westin is perfectly located on the arno river in order to visit most of the sites in Florence. The hotel is not even a 15min walk from the florence main train station and u pass by 2 car rental places (maggiore-i used them-quite rude and europecar-u dont need a car in florence-only rent one if u want to go...

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Helpful?
Thank smallhanded
VB_General_Manager, General Manager at The Westin Excelsior Florence, responded to this review

Dear smallhand, Thank you for sharing with all of us your positive feedback! We are really glad that you appreciated the location of our property and our service. We do all our best in order to ensure a most enjoyable and relaxing stay. It is a pleasure to learn that you have enjoyed and appreciated your accommodation and the attitude...

Washington
Reviewed 29 May 2014

Our two-night stay here was nice because of the great location, beautiful surroundings and helpful concierge service. The highlight, though, was the great help that I got after the airline lost our luggage: the hotel staff kept in touch with the lost luggage office at the airport to ensure that my bag made its way to the hotel, and it...

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Helpful?
Thank mrsirin
Massimo B, Responsabile reception at The Westin Excelsior Florence, responded to this review

Dear Mrsirin, thank you very much for your kind comment. We have invested a lot over the years on our service, and we are sincerely happy to read you have enjoyed what we think is the best: our staff! Have to admit that a long tradition of excellence in service at our hotel is much helped by 150 years of...

London, United Kingdom
Reviewed 29 May 2014 via mobile

We popped in here as non guests on the recommendation of a friend. We ended up eating on the top floor restaurant 3times of our 5night stay. The views are incredible and the cocktails are world class quality. I thought the food overpriced, until we tasted..then blown away by the flavours! Full credit to the chef for such quality food!...

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Helpful?
Thank linda p
Massimo B, Responsabile reception at The Westin Excelsior Florence, responded to this review

Dear Mrs P, our Chef, Entiana, was incredibly happy to read your comment! She has been working long time looking for the balance between taste, flavour, colors in each dish, so that everytime someone discovers her magic is like she has a new companion in her adventure! And we were happy too, to read your comment and to receive your...

NEW JERSEY
Reviewed 28 May 2014

We stayed for one night in May and room and service was impeccable. View of Ponte Vecchio from our room balcony made it even better. Hotel is at the center of everything touristy yet very quite and away from crowd, which makes it perfect location. Everything was perfect from check in to check out (being SPG Platinum we stayed a...

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Thank travellerSANStourist
Lake Oswego
Reviewed 28 May 2014

The Excelsior Hotel staff were wonderful very attentive and professional. Rooms were clean, nicely appointed, quiet and the bed was perfect. The restaurant view and food was phenomenal. We had planned to eat out both nights but after happy hour on the veranda the 1st night we could not resist another meal. The hotel location was perfect for walking everywhere....

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Thank Nancy P
Luzon, Philippines
Reviewed 27 May 2014

Everything about this hotel is better than best. Hotel facade is royal looking, rooms are exquisitely designed, hotel location is very accessible (we saved a lot of transportation costs here, no need for hop-on-hop off tour bus), our view from the room's balcony is enough to brighten my day, buffet breakfast is sumptuous and most of all, hotel staff is...

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Helpful?
Thank Jeanette A
Massimo B, Responsabile reception at The Westin Excelsior Florence, responded to this review

Dear Mrs Jeanette A, Thank you for your comment! You now know that you have your home-away-from-home here, and whenever you will be planning your second honeymoon, please let us know it in advance, so that we can take a special care of your reservation and set the most romantic moments for you! All the best, Massimo Bernardi Front Office...

King of Prussia, Pennsylvania
Reviewed 25 May 2014

Little did we know our visit to this stunning property would precede the Kanye West-Kim Kardashian wedding by a few days, or that many of the celebrity wedding guests would stay here. But, since we were treated like royalty by the entire staff, these celebrities could not have gotten any better treatment. The upgraded suite was fantastic, and the staff...

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Thank Steve R
Massimo B, Responsabile reception at The Westin Excelsior Florence, responded to this review

Dear Steve R, During the wedding time there was a group of people waiting to take pictures or autographs out of our front door; whenever someone was entering and asking us who this people were waiting for, we always answered: YOU! Someone thought it was a joke, but is actually what we always try to do: treat everyone as a...

Naples Florida
Reviewed 20 May 2014

My daughter and I stayed there for 3 nights the room was huge the beds were beyond comfortable and the staff was amazing, the highlight was the rooftop restaurant/bar and Luca ( bartender extraordinaire ) made drinks that were out of a book... The Westin is a first class experience for a moderate price.... I highly recommend this fantastic hotel.......

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Thank lorialuminum
Markham, ON
Reviewed 18 May 2014

The 6th floor at Westin in Florence not only houses one of the most beautiful views but the best meal I had in Europe and fantastic service. Originally we were concerned that with the money we spent, that it we would not be full, but really it was totally worth the price. It averages about 90EUR per person including appetizer,...

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Helpful?
Thank tsoi888
Massimo B, Responsabile reception at The Westin Excelsior Florence, responded to this review

Dear Tsoi888, we are very happy to read your review; we all love the SeSto over here, and try to make it the best restaurant around. Your comment has been a balm for many of the people working hard there, and we can't wait to have you back in the soonest future! All the best, Massimo

Marseille, France
Reviewed 17 May 2014 via mobile

Very kind, we were greater by Connie who was amazing. She made sure we were in a room to our liking. SpG members are treated well. Great decor. My only issue is at these rates internet/wifi should be free in the room. But that's a Westin thing. Great hotel. Amazing room.

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1Thank Cheerup2
Massimo B, Responsabile reception at The Westin Excelsior Florence, responded to this review

Dear Cheerup2, Costanza thanks you for your comment and says her job was so easy with such a nice person like you! Indeed we love the SPG program and we try to recognize all benefits, especially the ones related to availability, to the guests we know are the most loyal... Thank you for staying with us, we sincerely hope to...

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04/06/2017 05/06/2017
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Staying in Santa Maria Novella

Neighbourhood Profile
Santa Maria Novella
Santa Maria Novella train station welcomes the majority of the people arriving in Florence, which might explain the hectic pace. Commuters and tourists come across the constant hustle and bustle of the station before exiting, taking a few steps and stopping amazed in Piazza di Santa Maria Novella. It is impossible not to admire the the square, housing one of the most charming basilicas in Florence. The area has plenty of local spots to taste Tuscan specialties, but don’t stop in the main streets alone; the narrower side streets always ensure satisfaction. The huge Parco Delle Cascine provides a solution to the need for a green area as well as a historic welcome in the form of a bronze statue of King Vittorio Emanuele II riding a horse.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
No photo provided
ORVM Bar
Cuisines: Mediterranean
No photo provided
Quisitapas
Cuisines: Italian, Spanish
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Laundry Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities

Additional Information about The Westin Excelsior Florence

Address: Piazza di Ognissanti 3, 50123, Florence, Italy
Region: Italy > Tuscany > Province of Florence > Florence > Santa Maria Novella
Price Range: €376 - €1,561 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Westin Excelsior Florence 5*
Number of rooms: 171
Reservation Options:
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Also Known As:
The Westin Excelsior Florence Hotel Florence
Westin Florence
Florence Westin
Westin Excelsior Florence
Hotel Style:
#19 Romantic Hotel in Florence
#19 Family Hotel in Florence
#21 Luxury Hotel in Florence
#30 Business Hotel in Florence
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Excelsior Florence staff and other travellers.
24 questions
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Questions? Get answers from The Westin Excelsior Florence staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“Higher the better. Great views of the city.”
130kariy, 22 May 2017 | Read review
“Get a room facing the river, 3 rd floor or higher”
AtRisk-Traveler, 19 May 2017 | Read review
“Try for a river view”
efpatters, 9 May 2017 | Read review
“Ask for a river view if you like - but the city rooftop views are also nice”
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GoThere88, 26 Apr 2017 | Read review
“Walk towards the Florence Cathedral in the morning or take the tour in the morning if you are far from the location. It gets crowded soon.”
Bailameamor, 25 Apr 2017 | Read review
5 of 5
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US$745* /night
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Prices are for 1 room, 2 adults
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