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The Westin Excelsior Florence

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#23 of 422 Hotels in Florence
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The Westin Excelsior Florence
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1,462 Reviews from our TripAdvisor Community

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There are newer reviews for The Westin Excelsior Florence
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Showing 1,186: English reviews
Irvine, Ca
Reviewed 14 April 2014

We are celebrating our 20th anniversary with our 2 teenage boys. After staying in Paris for 5 days we looked forward to staying at the Westin. We are loyal SPG gold memebers and checked in today. We were treated with such warm hospitality and kindness. From the front desk to the concierge to the staff around the hotel, everyone was...

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Helpful?
Thank hppymomuv2
VB_General_Manager, Direttore generale at The Westin Excelsior Florence, responded to this review

Dear hppymomuv2, Thank you for your positive review! We are glad that you chose our property to celebrate your 20th anniversary and that you appreciated our hospitality and the attitude of our Staff. We do all our best in order to offer high quality service and to ensure a most enjoyable and memorable stay. Please rest assured we will share...

california
Reviewed 1 April 2014

this is a beautiful former Renaissance palace located alongside the Arno river not far from the center of the city. Get a room overlooking the river for wonderful views. The public rooms are lovely particularly the breakfast room. Also I had a excellent dinner in the bar on the ground floor. Casual setting and good food. Their are always taxis...

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Helpful?
Thank rmfish
Massimo B, Responsabile reception at The Westin Excelsior Florence, responded to this review

Dear Rmfish, we are very happy to read your comment and most glad you have enjoyed the ambiance we are lucky enough to live in. Let me thank you for something special and tell you that is the first time in almost 20 years of work that I hear a positive comment on Florence taxis' rates! Thank you for this...

Ashburn, Virginia
Reviewed 16 March 2014 via mobile

This hotel is very aesthetically pleasing and has the same charm as the rest of Florence which is all just a short walk out the lobby door. Staff is very friendly and because the gym is under construction I was able to use St Regis gym, which is next door.

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Helpful?
1Thank kaeagan
Massimo B, Responsabile reception at The Westin Excelsior Florence, responded to this review

Dear Kaeagan, we are happy you appreciate the hard work of our architects in linking our interior with the most beautiful Florence elegance... Anytime you will be planning to come back, please consider us at your disposal for ny help or information! Warmest regards, Massimo Bernardi Front Office Manager

NYC
Reviewed 12 March 2014

This is a beautiful hotel. It is simply elegant. The rooms and bathrooms are clean, up to date, and spacious. The staff goes out of their way to ensure your visit is unforgettable. The location of the hotel is great. It is not right in the center of things but rather a 5 minute walk to the center of town,...

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2Thank Gabrielle R
Massimo B, Responsabile reception at The Westin Excelsior Florence, responded to this review

Dear Gabrielle, We have been very happy to read your comment and know that once again we have made you feel at your best and surrounded by beauty. Of course is easy when you have Florence as the best frame for your stay, nevertheless we strive to add an extra value to this heaven, so being a slice of it...

San Clemente, California
Reviewed 24 February 2014

What a remarkable property in a remarkable city. Sharing the Piazza Ognissanti with the St. Regis on the opposite side, the Westin Excelsior is a comfortable walk along the River Arno to the Duomo, Ponte Vecchio and the myriad other attractions that Florence has to offer NOTE: You really must visit the Boboli Gardens while in Florence. Absolutely beautiful and...

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5Thank ecbatana
VB_General_Manager, General Manager at The Westin Excelsior Florence, responded to this review

Dear Ecbatana, Thank you for taking the time to share your experience at the Westin Excelsior Florence with us. We are so happy to learn that you have appreciated the location of the property, the room we chose for your stay with us and the attitude of our wonderful and passionate team. Moreover, we are very pleased that you enjoyed...

Hong Kong, null, Hong Kong
Reviewed 18 February 2014

Classic old Buliding situated in the old city and next to River Arno. Only 10 minutes walk will arrive ponte de Vecchio and Uffizzi Museum! 10 mins walk to the central train station. Or 5 mins walking distance to all top brand shops. Very Good Location! I specially recommend the roof top restaurant for Italian dinner, a good place to...

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1Thank Wendycbh
VB_General_Manager, General Manager at The Westin Excelsior Florence, responded to this review

Dear Wendycbh, Thank you very much for your words of appreciation and for sharing your wonderful feedback with Tripadvisor community. We are delighted to learn that you enjoyed your recent stay with us and that you appreciated the location of our hotel. Please rest assured that we will share your kind comments with all the team. Thanking you for recommending...

The Hague, The Netherlands
Reviewed 8 February 2014

A traditional, old fashioned 5 star. Location: centre of the city, on the embankment of the river Arno and a beautiful square, hosting 2 of the most luxurious city's 5 star hotels facing each other. 10 mins walk to the train station. 20 mins drive from the airport. 5 mins to the shops and restaurants. Attentive staff making your stay...

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Helpful?
Thank M Y
VB_General_Manager, General Manager at The Westin Excelsior Florence, responded to this review

Dear M Y, Thank you so much for sharing with us your review! We really appreciated your wonderful words about our property and about our exceptional Staff. We sincerely thank you for your loyalty and we look forward to welcoming you back to Florence and to your “home far from home” the Westin Excelsior. Sincerely, The Hotel Management

Newtown, Connecticut
Reviewed 5 February 2014

This review is terribly late - I stayed solo at the end of May 2013. The standout at this hotel was the incredible view from my balcony and the attentiveness of the staff to special requests. This hotel has an old-world charm - if you are looking for sleek and modern, this isn't it. But if you want historic elegance,...

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Helpful?
Thank lgelkins
VB_General_Manager, General Manager at The Westin Excelsior Florence, responded to this review

Dear lgelkins, Many thanks for taking the time to post your wonderful review! We are very happy to learn that you appreciated our classical Florentine old style charm and the “excellent” location of the property. Moreover, we are delighted to learn that you enjoyed our facilities and the service our team provided you. Here at the Westin Excelsior Florence we...

Sydney
Reviewed 31 January 2014

This visually stunning five star hotel is an experience to be savoured. It is located next to the River Arno and is on the doorstep of all Florentine historical sites and museums. Whilst the hotel itself has historical value, all areas and rooms are of an excellent standard, with lavish decorations and amenities. From the moment you enter the marble...

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Helpful?
1Thank Ros2
VB_General_Manager, General Manager at The Westin Excelsior Florence, responded to this review

Dear Ros2, Please let me thank you for having shared your wonderful feedback with the Tripadvisor community. We are so happy to learn that you appreciated the location of the Westin Excelsior, the typical Florentine style of our property and the breathtaking views that you can enjoy from our rooms and form the Se•Sto on Arno Rooftop Bar & Restaurant....

New Hope, Pennsylvania
Reviewed 25 January 2014

We had two rooms facing the Arno river - the view was exhilarating and definitely memorable especially the sun set view! The rooms were adjoining big and clean done in typical italian classic stye yet not over powering and appealing. Opening the window you can hear the rushing of the Arno river which was pleasant and soothing in the quiet...

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Helpful?
1Thank james h
VB_General_Manager, General Manager at The Westin Excelsior Florence, responded to this review

Dear James h, The title of your feedback says it all! We are very happy to read your wonderful comments about the room we chose for you and, particularly, about the “attentive” staff and “excellent” service. Our intention was to take care of you and to make your stay be special and unique and this is the reason why hearing...

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Staying in Santa Maria Novella

Neighbourhood Profile
Santa Maria Novella
Santa Maria Novella train station welcomes the majority of the people arriving in Florence, which might explain the hectic pace. Commuters and tourists come across the constant hustle and bustle of the station before exiting, taking a few steps and stopping amazed in Piazza di Santa Maria Novella. It is impossible not to admire the the square, housing one of the most charming basilicas in Florence. The area has plenty of local spots to taste Tuscan specialties, but don’t stop in the main streets alone; the narrower side streets always ensure satisfaction. The huge Parco Delle Cascine provides a solution to the need for a green area as well as a historic welcome in the form of a bronze statue of King Vittorio Emanuele II riding a horse.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Laundry Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities

Additional Information about The Westin Excelsior Florence

Address: Piazza di Ognissanti 3, 50123, Florence, Italy
Region: Italy > Tuscany > Province of Florence > Florence > Santa Maria Novella
Price Range: €292 - €640 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Westin Excelsior Florence 5*
Number of rooms: 171
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Also Known As:
The Westin Excelsior Florence Hotel Florence
Westin Florence
Florence Westin
Westin Excelsior Florence
Hotel Style:
#19 Romantic Hotel in Florence
#19 Family Hotel in Florence
#20 Luxury Hotel in Florence
#30 Business Hotel in Florence
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Excelsior Florence staff and other travellers.
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Questions? Get answers from The Westin Excelsior Florence staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get the room with the river view you will love it”
 of 5 bubbles csccase, 2 Dec 2016 | Read review
“A view of the Arno river is always nice”
 of 5 bubbles 394kristenb, 25 Nov 2016 | Read review
“try to face the river or the square.”
 of 5 bubbles westendave, 23 Nov 2016 | Read review
“Pay extra for a corner room! However, I can't imagine any bad room in this wonderful Hotel!”
 of 5 bubbles 813robinl, 17 Nov 2016 | Read review
“We chose the room overlooking the river, it has a neat Romeo and Juliet balcony, just wonderful”
 of 5 bubbles mteixeiraca, 15 Nov 2016 | Read review
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