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The Westin Excelsior Florence

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#24 of 421 Hotels in Florence
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The Westin Excelsior Florence
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1,482 Reviews from our TripAdvisor Community

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Showing 1,201: English reviews
Milan, Italy
Reviewed 6 May 2014

From the very first moment and until we left the service was amazing... we were there for the weekend and we got there a bit late for our dinner reservation, the concierge took care of everything and also for the reservation for the next day. Front desk fast and always available for any special requests. The location of the hotel...

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Thank Traveler4Leisure
athens
Reviewed 6 May 2014

The best hotel in Florence for sure. The stuff is polite and very helpful . We were lucky because we've got an upgrade for the most luxury suite of Florence with the big terrace and icredible view. Special thanks to Ilaria for showing us the Belvedere Suite. The hotel arranged for us a excursion (which i definitely recommend) in Siena-Chianti...

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Thank irini77
Florence, Italy
Reviewed 6 May 2014

I regret having to write this review about what was once one of my favorite hotels in the world While the rooms are OK , what was once a high point -- the service -- has really gone downhill. There have been many staff changes ( Mario , where are you ?) and while the view from the rooftop bar...

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Thank Melanie M
Massimo B, Responsabile reception at The Westin Excelsior Florence, responded to this review

Dear Mr Melanie M, We thank you for your feedback, and will join you in saying that Mario has been an iconic character at our Bar for many and many years. We are very sorry for the fact you have not enjoyed the service at our Bar; we definitely agree that rates are on the five stars side, even though...

Washington DC, District of Columbia
Reviewed 5 May 2014

I stayed at the Westin Excelsior in Florence last summer while on a family vacation, and it was a wonderful experience. The lobby of the hotel is quite impressive, and the rooms themselves were spacious and comfortable. There are statues and works of art throughout the hotel which ties in very nicely to the aura of Florence. We had dinner...

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Thank niconico19
Hong Kong, China
Reviewed 3 May 2014 via mobile

Stayed here for 3 nights. We did not get a room with the river view as we were told the hotel was very busy. The check in staff gave us a very nice and quiet room on the 4 th floor. We were very happy with it as it was indeed very quiet. The beds in the room are indeed...

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Thank mosto
Massimo B, Responsabile reception at The Westin Excelsior Florence, responded to this review

Dear Mosto, we thank you for your words, which we have shared especially with the breakfast staff, and our morning chef was very proud to have satisfied your morning habits! Yes, the Gym is practically new and definitely under utilized; we have even tried to propose personal trainer free lessons, but Florence's attractions are still winning over the desire to...

New York
Reviewed 1 May 2014

Recently stayed at the Westin Excelsior Florence. Staff was friendly and helpful and the property was beautiful. I had a junior suite (non river facing but city view was still nice) - room was clean and spacious with great bathroom. Felt classic and charming, not old and worn vibe which you can get sometimes from non modern style rooms. Only...

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Thank nnnar
Boston, Massachusetts
Reviewed 30 April 2014 via mobile

It has taken me a little time but I wanted to write and send a big THANK YOU for an incredible stay at the Westin in Florence last summer. Great location, incredible room with a killer view, and fantastic staff. Specifically, I would like to call out Emanuelle who is a bellhop there. Emanuelle went way above and beyond the...

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1Thank AhMereD
Manila, Philippines
Reviewed 28 April 2014

We have heard many nice things about the Excelsior but we weren't prepared for the real thing, the hotel is one of the oldest in the city and apparently used to belong to Napoleon's sister, and was at one point even the headquarters for the Nazis in Italy. The checkered yet colorful past of the hotel made it even more...

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Thank Momtraveller1028
VB_General_Manager, General Manager at The Westin Excelsior Florence, responded to this review

Dear Momtraveller1028, Thank you very much for having shared your feedback with us! We are truly happy to read your superlative and detailed comments concerning your recent and "magical" stay at the Westin Excelsior Florence! It is a pleasure to learn that you enjoyed our property and its long history, the amazing view of the Arno from our accommodations and...

Raleigh, North Carolina
Reviewed 28 April 2014

Stayed here 2 weeks ago for 2 nights. 800 year old hotel that is beautiful and very well located. Compliments to Dara at check in. She was wonderful and the attention she gave us was beyond her job description. We will be back!

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Thank IraW_11
VB_General_Manager, General Manager at The Westin Excelsior Florence, responded to this review

Dear IraW_11, Thank you for your wonderful review! Exceeding our guests’ expectations and “going beyond” is our main goal and we are so pleased we have accomplished it with you. We are truly proud of our Team and we are going to share your feedback with all the staff, especially with Daria, who will surely appreciate your wonderful recognition. We...

Sydney, Australia
Reviewed 24 April 2014

The excelsior is a conveniently located hotel in the heart of florence. It's a beautiful old building built around a central courtyard (which many rooms face onto) with the charm of yesteryear. Great rooftop bar (didn't try the restaurant), nice rooms and great location - couldn't ask for more. Only small com is that you can't get an iron in...

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Thank Dan M
VB_General_Manager, General Manager at The Westin Excelsior Florence, responded to this review

Dear Dan M, Thank you for sharing your feedback with Tripadvisor community! It is so wonderful to know that you had an amazing visit and that you enjoyed our hotel and the location of our property. As you know, we are not allowed to provide our Guests with irons in the rooms for security reasons, however we provide in alternative...

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Staying in Santa Maria Novella

Neighbourhood Profile
Santa Maria Novella
Santa Maria Novella train station welcomes the majority of the people arriving in Florence, which might explain the hectic pace. Commuters and tourists come across the constant hustle and bustle of the station before exiting, taking a few steps and stopping amazed in Piazza di Santa Maria Novella. It is impossible not to admire the the square, housing one of the most charming basilicas in Florence. The area has plenty of local spots to taste Tuscan specialties, but don’t stop in the main streets alone; the narrower side streets always ensure satisfaction. The huge Parco Delle Cascine provides a solution to the need for a green area as well as a historic welcome in the form of a bronze statue of King Vittorio Emanuele II riding a horse.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Laundry Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities

Additional Information about The Westin Excelsior Florence

Address: Piazza di Ognissanti 3, 50123, Florence, Italy
Region: Italy > Tuscany > Province of Florence > Florence > Santa Maria Novella
Price Range: €311 - €699 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Westin Excelsior Florence 5*
Number of rooms: 171
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Also Known As:
The Westin Excelsior Florence Hotel Florence
Westin Florence
Florence Westin
Westin Excelsior Florence
Hotel Style:
#19 Romantic Hotel in Florence
#19 Family Hotel in Florence
#21 Luxury Hotel in Florence
#30 Business Hotel in Florence
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Excelsior Florence staff and other travellers.
22 questions
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Questions? Get answers from The Westin Excelsior Florence staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“River views, but on a higher floor to avoid road noise.”
 of 5 bubbles 320tylerp, 12 Jan 2017 | Read review
“Our room on the interior was very quiet and more luxurious than the river-view rooms.”
 of 5 bubbles , 10 Jan 2017 | Read review
“Top floor!”
 of 5 bubbles 0316BARD, 7 Dec 2016 | Read review
“Get the room with the river view you will love it”
 of 5 bubbles csccase, 2 Dec 2016 | Read review
“A view of the Arno river is always nice”
 of 5 bubbles 394kristenb, 25 Nov 2016 | Read review
5 of 5
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