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The Westin Excelsior Florence

Agoda.comUS$906*
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#23 of 420 Hotels in Florence
Certificate of Excellence
11/06/2017 12/06/2017
1 room 2 adults 0 children
US$2,036*
US$906*
Great Deal
US$917*
US$917*
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The Westin Excelsior Florence
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1,543 Reviews from our TripAdvisor Community

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There are newer reviews for The Westin Excelsior Florence
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Showing 1,243: English reviews
West Sussex
Reviewed 25 July 2014

My husband and I recently stayed here as a treat for my 50th birthday. We were welcomed by Laura on reception who very friendly and helpful. We had booked a premium room but were offered a junior suite with river view for an extra supplement. This was well worth it as our view was amazing. We had a huge terrace...

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Helpful?
Thank carolmh
Massimo B, Responsabile reception at The Westin Excelsior Florence, responded to this review

Dear Carolmh, Florence experience form the fifth floor penthouses is definitely a lovely one, and we are glad you have had a good weather during your stay so you could enjoy breakfast on the terrace! The supplements we are offering for upgrades upon arrival are actually having a lot of success, as on a last minute basis we can dedicate...

New York City, New York
Reviewed 24 July 2014

I love this hotel. You feel like you are staying in your very own Palazzo! Very friendly, top-notch service, beautiful rooms, artwork everywhere, super-comfortable beds, spectacular views from rooftop bar, fitness center is well-equiped. Expensive, but if you can get a reasonable rate it is well worth it. Wifi costs, but I get free because of SPG membership. The location...

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Helpful?
Thank jag343
VB_General_Manager, General Manager at The Westin Excelsior Florence, responded to this review

Dear jag343, Thank you for having shared your wonderful comments with us. We are very proud to read that you appreciated our “top-notch” service, our recently renovated rooms, the signature Westin Workout and our amazing Se.Sto On Arno Rooftop Bar & Restaurant. Thanking you again for your recognition, we look forward to welcoming you back on your next trip to...

Woodmere, New York
Reviewed 23 July 2014

My wife and I stayed in this hotel for 2 nights in Florence and the people who worked at this hotel went above and beyond. They were helpful, kind and always there for us. We had an issue with our room the first night and without even a question they moved us t another room. The hotel was very clean...

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Helpful?
Thank egellman
VB_General_Manager, General Manager at The Westin Excelsior Florence, responded to this review

Dear egellman, Thank you very much for your kind feedback! It is wonderful to know that you enjoyed your stay with us in Florence. Exceeding our guests’ expectations is what we always aim for and we are so pleased we have accomplished it – and gone beyond - with you. We look forward to welcoming you back to our The...

New York City, New York
Reviewed 23 July 2014

This is definitely one of the nicest hotels in Florence!! It's located right on the Ponte Vecchio in the best location! The concierge and staff were so helpful, we had a million questions and they were so attentive. We originally came over to the Westin by accident, the hotel we were supposed to stay at the air conditioner had broken...

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Helpful?
Thank Erika M
VB_General_Manager, General Manager at The Westin Excelsior Florence, responded to this review

Dear Erika M, Thank you for taking the time to review our Westin Excelsior, the title says it all!! We are deeply happy that you enjoyed our little attention and the strong commitment of our Staff to create an enjoyable and memorable stay with us, despite the little issue you had while in town. Thank you for your recognition and...

Reviewed 23 July 2014

The Westin Excelsior is in a great location and the beds are extremely comfortable. The breakfast is delicious. The views from the room are very nice and beautiful. This hotel made our stay in Florence a great one.

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Helpful?
Thank FamTimeFL
VB_General_Manager, General Manager at The Westin Excelsior Florence, responded to this review

Dear FanTimeFL, A big thank you for having shared your feedback with all of us. We are more than pleased to know that you appreciated the comfort of our signature Heavenly Bed and that you enjoyed the location of our property, especially the breathtaking views from our rooms. Mostly important, it is an honor for us to read that we...

Salt Lake City, Utah
Reviewed 22 July 2014

Stayed here on a rewards trip with my employer. What a beautiful property! Rooms were tastefully decorated and hotel as a whole was well kept and clean. Service was great and I slept great each night I was here. Our room faced the piazza over hotel entrance, looking right onto the Arno river. Ponte Vecchio and Duomo are each within...

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Helpful?
Thank ut_ragazzo
VB_General_Manager, General Manager at The Westin Excelsior Florence, responded to this review

Dear ut_ragazzo, Thank you for your sharing your review with Tripadvisor community! It is marvellous to know that you enjoyed your stay with us. We will personally pass on your nice comments to our staff. I hope we will have the pleasure of welcoming you back to The Westin Excelsior Florence in the near future. Best regards, The Hotel Management

Sydney, Australia
Reviewed 21 July 2014

Fab location and beautiful historic building. Unfortunately, some service hiccups which could have been easily avoided with better systems / processes. Andrea the concierge was excellent, as was one of his colleagues (I wish I could remember his name). Great to have the concierge pre arrange tickets to Uffizzi and Accademia, also dinner reservations

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Helpful?
Thank justanothertravelbug
VB_General_Manager, General Manager at The Westin Excelsior Florence, responded to this review

Dear Justanoth, A big thank you for having shared your comments with us! It is so wonderful to know that that you enjoyed your visit and that you appreciated our wonderful location. We are very proud to have Andrea in our team and we will absolutely share your feedback with him and with all the team. We thank you for...

Greenville, South Carolina
Reviewed 18 July 2014

Well we came to this hotel after spending a week out in the beautiful Tuscan countryside where it was quiet and beautiful. In retrospect, I would have stayed in the countryside and traveled into Florence by train. The Westin Excelsior was a very nice hotel, large rooms and located right on the river. I did think the noise was a...

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Helpful?
1Thank bbraswell
VB_General_Manager, General Manager at The Westin Excelsior Florence, responded to this review

Dear bbraswell, Please let us thank you for taking time to post your review. We are very pleased to learn that you enjoyed your stay with us and we would like to thank you for letting us know that you appreciated the service and the attitude of our professional staff. Moreover, we are delighted and honored to know that your...

Reviewed 17 July 2014 via mobile

Where do we start - room wasn't ready when we checked in at 5pm - "your room will be ready in 15mins" turned into a 90 minute wait - 3 hours after check in we had to move rooms when the roof fell in - second room flooded - key didn't work for more than a day (every day we...

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Helpful?
3Thank Paul M
VB_General_Manager, General Manager at The Westin Excelsior Florence, responded to this review

Dear Mitchpa, Please let us thank you first of all for the time taken to share your feedback with us. We sincerely value our Guests’ comments and deeply regret when their expectations are not met. Indeed, we thank you for expressing your concerns regarding the service and the personnel, which will certainly help us to verify, intervene and improve the...

Houston, Texas
Reviewed 10 July 2014 via mobile

This hotel is in a great location to walk to everything in Florence. Beautifully appointed large rooms with excellent amenities. We upgraded to a river view room. I think we could have forgone that extra cost daily. Daily breakfast is excellent and the hotel staff was very helpful and informative.

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Helpful?
Thank Tennismum916
VB_General_Manager, General Manager at The Westin Excelsior Florence, responded to this review

Dear Tennismum916, Thank you very much for sharing your wonderful feedback with us! We are delighted to know that we were able to entirely meet with your expectations. Your comments have been shared with the Team and very much appreciated among them. We hope we will have the opportunity of welcoming you back to Florence in a not too distant...

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11/06/2017 12/06/2017
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Staying in Santa Maria Novella

Neighbourhood Profile
Santa Maria Novella
Santa Maria Novella train station welcomes the majority of the people arriving in Florence, which might explain the hectic pace. Commuters and tourists come across the constant hustle and bustle of the station before exiting, taking a few steps and stopping amazed in Piazza di Santa Maria Novella. It is impossible not to admire the the square, housing one of the most charming basilicas in Florence. The area has plenty of local spots to taste Tuscan specialties, but don’t stop in the main streets alone; the narrower side streets always ensure satisfaction. The huge Parco Delle Cascine provides a solution to the need for a green area as well as a historic welcome in the form of a bronze statue of King Vittorio Emanuele II riding a horse.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Pool
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Food & drink at the hotel
No photo provided
ORVM Bar
Cuisines: Mediterranean
No photo provided
Quisitapas
Cuisines: Italian, Spanish
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Pool
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Laundry Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities

Additional Information about The Westin Excelsior Florence

Address: Piazza di Ognissanti 3, 50123, Florence, Italy
Region: Italy > Tuscany > Province of Florence > Florence > Santa Maria Novella
Price Range: €378 - €1,565 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Westin Excelsior Florence 5*
Number of rooms: 171
Reservation Options:
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Also Known As:
The Westin Excelsior Florence Hotel Florence
Westin Florence
Florence Westin
Westin Excelsior Florence
Hotel Style:
#19 Romantic Hotel in Florence
#19 Family Hotel in Florence
#20 Luxury Hotel in Florence
#30 Business Hotel in Florence
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Excelsior Florence staff and other travellers.
24 questions
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Questions? Get answers from The Westin Excelsior Florence staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms with a view of the river are beautiful”
KarenF516, 25 May 2017 | Read review
“Get a room facing the river, 3 rd floor or higher”
AtRisk-Traveler, 19 May 2017 | Read review
“Try for a river view”
efpatters, 9 May 2017 | Read review
“Ask for a river view if you like - but the city rooftop views are also nice”
  • Delux Room Bath
  • Delux Room
  • Delux Room
  • Delux Room
  • Delux Room Bath
  • Delux Room
  • Delux Room
  • Delux Room Bath
GoThere88, 26 Apr 2017 | Read review
“Walk towards the Florence Cathedral in the morning or take the tour in the morning if you are far from the location. It gets crowded soon.”
Bailameamor, 25 Apr 2017 | Read review
5 of 5
Agoda.com
US$906* /night
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TravelocityUS$917
CheapTicketsUS$917
HotelQuicklyUS$2,036
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Prices are for 1 room, 2 adults
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