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The Westin Excelsior Florence

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#24 of 421 Hotels in Florence
Certificate of Excellence
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1 room 2 adults 0 children
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The Westin Excelsior Florence
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1,480 Reviews from our TripAdvisor Community

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Showing 1,199: English reviews
Ireland
Reviewed 3 days ago NEWvia mobile

Great location. Beautiful view from the roof terrace. Spacious and well equipped room. Staff are very responsive. Can walk to most places easily from here. Highly recommend. Also a short distance from the train station by foot if you have manageable luggage.

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Thank Burren
Kuwait City, Kuwait
Reviewed 3 days ago NEWvia mobile

I stayed at this hotel because of its being close to everything, and its great view. We got a v.good welcome from the staff, they were very helpful. Bed is comfortable, room is clean and good size. I recommend it.

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Thank s a
Kuwait City, Kuwait
Reviewed 3 days ago NEWvia mobile

I'm here now, and I liked the location as it is just minutes away walking from the train station. The hotel is luxurious and clean, I was given an upgrade to the river view. Staff were helpful and friendly. Highly recommended.

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Thank Salah A
Seattle, Washington
Reviewed 4 days ago NEW

We stayed in Florence for 2 nights to see some of the city. The hotel was a great starting point to explore. I was greatly impressed by all the staff and how helpful and nice they are. Excellent customer service.

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Thank Tyler P
Reviewed 6 days ago NEW

This is one of the top 3 or 4 hotels in the world that I've ever visited (the others being the Hotel de Crillon in Paris, the Mandarin Oriental in Bangkok, and the E&O Hotel in Penang, Malaysia). The Westin Excelsior is not overly large, with a lovely classical exterior and interior, situated directly on the Arno River across a...

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Thank David H
Noemi C, Responsabile relazioni con la clientela at The Westin Excelsior Florence, responded to this review

Dear David H, Thank you so much for this amazing feedback that I have just proudly shared with all the Westin Excelsior Florence staff! Your description makes it seem you are telling us a dream about a magical buliding with lovely and charming staff. We aim to make you feel special, but your feedback make us feel special! We hope...

New Zealand
Reviewed 1 week ago

This is a really beautiful hotel. The rooms were a decent size, modern and bright. We had two rooms for our family and they both had a huge bathroom. The common areas were lovely, with a nice restaurant, wonderful breakfast and a cozy bar. The pianist playing was a lovely feature, as were the Christmas decorations in the foyer. The...

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1Thank kiwisam3
Noemi C, Responsabile relazioni con la clientela at The Westin Excelsior Florence, responded to this review

Dear kiwisam3, Thank you for your wonderful review! It is a real pleasure to learn that you have enjoyed your accommodation, all of our Restaurants and the final touch of a pianist playing with a Christmas surroundings! Exceeding our guests’ expectations is what we always aim for and we are truly delighted we have accomplished it with you. We look...

Reviewed 1 week ago

We stayed here for 3 nights. We had a top floor corner room with 2 small balconies, one looked at the river, one at the city. It was beautiful. The temperature control worked, and the bathroom was great. The staff was super friendly. It is across the street from the St. Regis, and we highly recommend the bar at the...

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1Thank TravelerT796
Noemi C, Responsabile relazioni con la clientela at The Westin Excelsior Florence, responded to this review

Dear TravelerT796, Thank you for sharing this kind feedback with us! We are thrilled to learn that you have enjoyed your stay with us at the Westin Excelsior in Florence and that your expectations have been met. Thank you for the shout out to the staff, we really care about your stay to be special and relaxing! Please do reach...

Greenville, South Carolina
Reviewed 1 week ago

I have stayed at this hotel 5 times in the past 3 years . I do not have a bad thing to say about it . Service is the premium here . Room spacious and clean . Food excellent . Roof top bar "The Best ". Perfect location to city center .

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2Thank Gina R
tokyo
Reviewed 2 weeks ago

This hotel faces the St. Regis in Florence. Its location is ideal in Firenze, within strolling distance of the Uffizzi Gallery, Ponte Vecchio, and the Duomo, and across the Arno River, the Oltrano and its Piazza Santo Spirito.

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1Thank warren D
Noemi C, Responsabile relazioni con la clientela at The Westin Excelsior Florence, responded to this review

Dear warren D, From your feedback, it should be clear that you carried great memories of your stay with us and in our beautiful country! We hope to welcome you back soon in order to create new and always more memorable memories with us. Be well, Noemi Chiara Westin Experience Specialist

Vienna, Austria
Reviewed 3 weeks ago via mobile

Great hotel in fantastic location with very efficient service and concierge team. The rooms are a bit dated, but totally ok. Breakfast was among the best in Italy. For me it was one of the best Starwood properties in Europe.

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1Thank Konstantin72
Noemi C, Responsabile relazioni con la clientela at The Westin Excelsior Florence, responded to this review

Dear Konstantin72, Thank you for your wonderful review! It is a real pleasure to learn that you have enjoyed our staff and our concierge team! Exceeding our guests’ expectations is what we always aim for and we are truly delighted we have accomplished it with you. We look forward to welcoming you back soon in order to have another magical...

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Staying in Santa Maria Novella

Neighbourhood Profile
Santa Maria Novella
Santa Maria Novella train station welcomes the majority of the people arriving in Florence, which might explain the hectic pace. Commuters and tourists come across the constant hustle and bustle of the station before exiting, taking a few steps and stopping amazed in Piazza di Santa Maria Novella. It is impossible not to admire the the square, housing one of the most charming basilicas in Florence. The area has plenty of local spots to taste Tuscan specialties, but don’t stop in the main streets alone; the narrower side streets always ensure satisfaction. The huge Parco Delle Cascine provides a solution to the need for a green area as well as a historic welcome in the form of a bronze statue of King Vittorio Emanuele II riding a horse.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Laundry Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities

Additional Information about The Westin Excelsior Florence

Address: Piazza di Ognissanti 3, 50123, Florence, Italy
Region: Italy > Tuscany > Province of Florence > Florence > Santa Maria Novella
Price Range: €311 - €690 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Westin Excelsior Florence 5*
Number of rooms: 171
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Also Known As:
The Westin Excelsior Florence Hotel Florence
Westin Florence
Florence Westin
Westin Excelsior Florence
Hotel Style:
#19 Family Hotel in Florence
#19 Romantic Hotel in Florence
#21 Luxury Hotel in Florence
#30 Business Hotel in Florence
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Excelsior Florence staff and other travellers.
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Questions? Get answers from The Westin Excelsior Florence staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“River views, but on a higher floor to avoid road noise.”
 of 5 bubbles 320tylerp, 12 Jan 2017 | Read review
“Our room on the interior was very quiet and more luxurious than the river-view rooms.”
 of 5 bubbles , 10 Jan 2017 | Read review
“Top floor!”
 of 5 bubbles 0316BARD, 7 Dec 2016 | Read review
“Get the room with the river view you will love it”
 of 5 bubbles csccase, 2 Dec 2016 | Read review
“A view of the Arno river is always nice”
 of 5 bubbles 394kristenb, 25 Nov 2016 | Read review
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