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Traveller (1334)
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What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Payments made by partners impact the order of prices displayed. Room types may vary.
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What you can expect during your stay
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
Updated 29/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Westin Excelsior, Florence
Updated 29/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#41 of 429 in Florence
Location
Cleanliness
Service
Value
Travellers' Choice
GreenLeaders GreenPartner
Property amenities
Parking
Free internet
Fitness Centre with Gym / Workout Room
Bar / lounge
Bicycle rental
Airport transportation
Business Centre with Internet Access
Conference facilities
Wifi
Paid wifi
Restaurant
Breakfast buffet
Breakfast in the room
Rooftop bar
Car hire
Banquet room
Meeting rooms
Rooftop terrace
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
Butler service
Doorperson
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Air conditioning
Private balcony
Room service
Safe
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
River View
Languages Spoken
English
Hotel links
Special Offer:Half Board Package

Location

Full view
100Great for walkers
Grade: 100 out of 100
265Restaurantswithin 0.5 km
141Attractionswithin 0.5 km
1960Reviews44Q+A100Room tips
Traveller rating
  • 1,438
  • 392
  • 84
  • 26
  • 21
Time of year
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Popular mentions
Jreamer wrote a review 23 May
Zug, Switzerland45 contributions29 helpful votes
The best thing about the Westin Florence is the concierge - great suggestions for meals and tips around the city. Location also excellent, and the building itself is gorgeous. We stayed in a larger room and it was beautiful, though there were a couple of water stains on the ceiling. Water pressure not great, but this is not unexpected in historic centers in Europe. The breakfast buffet was expensive but convenient, with a variety of cuisines, though things such as ordering omelettes took a long time (didn't show up the first morning but got better as the week went on). Fitness room is small but a bonus feature.
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Date of stay: April 2022
Location
Service
Sleep Quality
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Maninder Jit B wrote a review 15 May
Dubai, United Arab Emirates24 contributions47 helpful votes
well located and warm front office and restaurant staff. The hotel is showing many signs of ageing with worn carpets, chipped walls, absence of vacuuming of the carpets in the rooms with the housekeeping staff not very good, at times being very rude. the restaurant staff were friendly and prompt as was the front office and concierge. located next to the canal and 10 mins walk to the main square piazza della signoria. good restaurants near by in walking distance. the restaurant on the rooftop has a spectacular view
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Date of stay: April 2022
Location
Cleanliness
Service
Room Tip: ask for a high room floor corner room with a balcony
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Response from Noemi Chiara, Guest Services / Front Office at The Westin Excelsior, Florence
Responded 1 week ago
Dear Maninder Jit B, On behalf of our entire team and our General Manager, we would like to thank you for sharing your experience with us. It is a pleasure to hear you have appreciated our location and the service provided from the front office, restaurant and concierge team. On the other hand, we truly regret that your stay was not up to your expectations. Our genuine intention was to make your stay the best you have ever had but apparently, we have failed. Thanks to your precious feedbacks we are able to improve with the aim to make, hopefully, your next stay more comfortable. We do hope to have you back in the close future to prove your feedback is making the difference: if this should happen, please feel free to reach out at noemi.chiara@westin.com, I will do my utmost in order to upgrade you into one of our best category room. Be well, Noemi Chiara Front Desk Manager
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OnAir813136 wrote a review 14 May
Scottsdale, Arizona8 contributions
The staff from check in to check out were amazing. The hotel has so much charm and located perfectly for exploring both sides of the river. We were upgraded to a suite on the river with amazing views. Such an outstanding experience.
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Date of stay: May 2022
Value
Location
Service
Room Tip: The rooms overlooking the river offer great views.
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Response from Noemi Chiara, Guest Services / Front Office at The Westin Excelsior, Florence
Responded 1 week ago
Dear OnAir816169, On behalf of our GM and the entire team we would like to thank you for sharing your experience. We are thrilled to hear that you have enjoyed your accommodation experience at and you are satisfied with our service: It is really nice and rewarding to read such a review. As we always strive for delivering excellent service and memorable experience, your positive feedback is indeed encouraging for us to continue doing our best to look after our guests. We really hope to see you soon! Grazie mille Noemi Chiara Front Desk Manager Westin Excelsior Florence
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MichiganJ wrote a review 8 May
6 contributions
Service is impeccable! Excellent hotel with matching services in the center of all attractions. An historic building with exceptional Marriott service and facilities. Breakfast is outstanding with the quality and variety. Location is perfect for walking to see the sites, only minutes away.
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Date of stay: May 2022
Rooms
Cleanliness
Service
Trip type: Travelled
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Response from Noemi Chiara, Guest Services / Front Office at The Westin Excelsior, Florence
Responded 1 week ago
Dear MichiganJ_MI, Is it so rewarding to read such a great review! Thank you so much! It is indeed an amazing historic building and we do our outmost best to maintain its historic glory. We are happy to hear that you enjoyed the breakfast and that you felt like the staff did everything they could to make you happy. We, at Westin Excelsior Florence, look forward to welcoming you back at our hotel in the nearby future. Be well, Noemi Chiara Front Desk Manager
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KM wrote a review Apr 2022
Westford, Massachusetts159 contributions77 helpful votes
We stayed for several nights on two stops over a 10 day period. Both stays and both rooms were perfect. When we arrived for our second stay, the hotel had our luggage in our room and an extra bed made up - this was without prompting . We had left Florence to visit Venice and the hotel held onto our extra luggage while we were gone. To have the room arranged when we arrived was above and beyond. The hotel is gorgeous but the service is what makes this place. It’s the perfect spot if you are visiting Florence.
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Date of stay: April 2022Trip type: Travelled
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Response from Noemi Chiara, Guest Services / Front Office at The Westin Excelsior, Florence
Responded 1 week ago
Dear Kris M, Let's start this comment by thanking you so much for this amazing feedback. The whole staff is thrilled to hear your words, precious and precise. Kind and attentive. Our aim is to show you how much we care and how much we want you to have a perfect stay. And when this happens, we jump with joy! Dear Kris M, we do hope to have you back soon in order to thank you personally. A warm greeting from the Westin Excelsior Florence Staff! Be well, Noemi Chiara Front Desk Manager
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PRICE RANGE
US$507 - US$898 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the westin excelsior florence hotel florence, westin florence, florence westin, westin excelsior florence
LOCATION
ItalyTuscanyProvince of FlorenceFlorenceFlorence Historic Center / Santa Maria Novella
NUMBER OF ROOMS
171
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Frequently Asked Questions about The Westin Excelsior, Florence
Which popular attractions are close to The Westin Excelsior, Florence?
Nearby attractions include Francesco Lionetti (0.3 km), Chiesa di San Salvatore in Ognissanti (0.08 km), and Church of Santa Maria Novella (0.3 km).
What are some of the property amenities at The Westin Excelsior, Florence?
Some of the more popular amenities offered include a rooftop bar, an on-site restaurant, and a lounge.
Which room amenities are available at The Westin Excelsior, Florence?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Westin Excelsior, Florence?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at The Westin Excelsior, Florence?
Yes, parking is available to guests.
What are some restaurants close to The Westin Excelsior, Florence?
Conveniently located restaurants include Ristorante Taj Palace, Gunè San Frediano, and Daunbailo'.
Are there opportunities to exercise at The Westin Excelsior, Florence?
Yes, guests have access to a fitness centre during their stay.
Does The Westin Excelsior, Florence have airport transportation?
Yes, The Westin Excelsior, Florence offers airport transportation for guests. We recommend calling ahead to confirm details.
Is The Westin Excelsior, Florence located near the city centre?
Yes, it is 0.7 km away from the centre of Florence.
Are any cleaning services offered at The Westin Excelsior, Florence?
Yes, dry cleaning and laundry service are offered to guests.
Does The Westin Excelsior, Florence offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.