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The Westin Excelsior Florence

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#25 of 422 Hotels in Florence
Certificate of Excellence
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The Westin Excelsior Florence
The Westin Excelsior Florence
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1,495 Reviews from our TripAdvisor Community

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Showing 1,208: English reviews
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New York City, New York
Reviewed 3 days ago NEW

Great hotel, location and service. Rooftop bar has views not to be forgotten. Location is near many restaurants and shopping, perfect location. Amazing view of the river as the hotel sits right next to it.

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Thank mzhappyhr
Reviewed 1 week ago via mobile

Nice location, good assorted breakfast, cozy, large, clean rooms. Comfortable beds, nice sheets. Everything good. Very beautiful view from the terrace. It's next to Arno river and close to the center of the city. Not so close to Piazza della Signoria.

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Helpful?
Thank caramella60
Noemi C, Responsabile relazioni pubbliche at The Westin Excelsior Florence, responded to this review

Dear Caramella60, In three rows you have described the entire Property in a very amazing way! A big thank you from all of us. We hope next time that you will visit us, we will conquer the fifth star that is missing in this great feedback. Be well, Noemi Chiara Westin Excelsior Florence

Reviewed 1 week ago via mobile

great breakfast, wonderful roof terras bar with view, clean, friendly, luxurious:))) the Westin excelsior hotel made our Florance visit more than great...close to central train statiin, just by the river and there is an open air market on Sundays just in front of the hotel

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1Thank Kerem D
Noemi C, Responsabile relazioni con la clientela at The Westin Excelsior Florence, responded to this review

Dear Kerem D, Thank you! We are thrilled to hear that your stay has been enjoyable due especially to the bar staff because that means you went beyond the speechless beauty of our Rooftop Terrace to discover our genuine devotion to our beloved guests! Please let us know if you might be coming back to Florence, or consider us at...

Hong Kong, China
Reviewed 1 week ago via mobile

Very convenient location, nice view along the river, walk way to many famous places; Very friendly staff, sweet gift for welcoming; Breakfast is great, many healthy choices, while a bit crowded sometimes; Recommend! Worth a try!

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Helpful?
Thank Zoezaq
Noemi C, Responsabile relazioni con la clientela at The Westin Excelsior Florence, responded to this review

Dear Zoezaq We are thrilled to learn that you have enjoyed your stay with us at the Westin Excelsior in Florence and that your expectations have been met. I will surely forward your comments to the entire Staff of the breakfast room! Please do reach out should you or your loved ones wish to visit us in Florence again in...

Norfolk, United Kingdom
Reviewed 2 weeks ago via mobile

Stayed here with wife on a business trip. Beautiful rooms, we had a junior suite. Beds are super comfortable and the bathroom is big and clean. Reasonably central location to all the sights and shops are all within walking distance. Would have given five stars but when we arrived it was very windy in Florence and you could feel the...

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Thank Siew560
Los Angeles, California
Reviewed 4 weeks ago

Stayed for 2 nights. Location is nice by the river. Walking distance to shops / restaurants but in a quiet part of town. The room was nice, but the bathrooms were extremely outdated. No shower pressure. I like the classic / antique feel but the bathrooms need updating.

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1Thank LAlovesTravel
Noemi C, Responsabile relazioni con la clientela at The Westin Excelsior Florence, responded to this review

Dear LAlovesTravel, Thank you for your short but very useful and nice feedback! We would like to thank you also for underlining an "improvement" we can apply in the bathroom but at the moment we are not able to identify your room number. May I ask to write me personally your room allocation number or your first and last name?...

Reviewed 4 weeks ago via mobile

From the moment I walked into the lobby, I knew my stay here would be great. Naomi at check in was happy to upgrade my two connecting rooms over looking The River. The rooms was beautiful, immaculate, and very spacious. The Hotel is centrally located by foot to most attractions stores and restaurants. The concierge was very helpful with restaurant...

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Helpful?
Thank Jeffreyshoes
Noemi C, Responsabile relazioni con la clientela at The Westin Excelsior Florence, responded to this review

Dear Jeffreyshoes, I am thrilled to thank you personally for mentioning me in your feedback!!! Thank you so much, Jeffreyshoes. When we have the chance, it is always a big pleasure to upgrade the rooms of our beloved guests, especially if they are on a family trip! I have read that your children have enjoyed the breakfast. Allow me to...

Athens, Greece
Reviewed 18 January 2017 via mobile

Having an antique decoration, westin florence had a very good location on the river side. You can walk fown and have a very nice moments in the beautiful city of Florence. The hotel has a nice view and comfortable bed but it is expensive.

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Thank lbtraveller77
Noemi C, Responsabile relazioni con la clientela at The Westin Excelsior Florence, responded to this review

Dear lbtraveller77, Thank you for your wonderful review! It is a real pleasure to learn that you have enjoyed your accommodation and the amazing view of our Florence. Exceeding our guests’ expectations is what we always aim for and we are truly delighted we have accomplished it with you. We look forward to welcoming you back soon to The Westin...

Alexandria, Virginia
Reviewed 17 January 2017 via mobile

This hotel gets two thumbs up from me. It is a very short walk to/from the train station and is surrounded by countless restaurants, attractions, and shops. Daria checked me in and she was fabulous. After a long flight from the US, cancelled connection and 8 hour layover in Frankfurt, lost luggage from the airline, etc, she truly went out...

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Thank RyRyinVA
Ireland
Reviewed 13 January 2017 via mobile

Great location. Beautiful view from the roof terrace. Spacious and well equipped room. Staff are very responsive. Can walk to most places easily from here. Highly recommend. Also a short distance from the train station by foot if you have manageable luggage.

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Thank Burren

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Staying in Santa Maria Novella

Neighbourhood Profile
Santa Maria Novella
Santa Maria Novella train station welcomes the majority of the people arriving in Florence, which might explain the hectic pace. Commuters and tourists come across the constant hustle and bustle of the station before exiting, taking a few steps and stopping amazed in Piazza di Santa Maria Novella. It is impossible not to admire the the square, housing one of the most charming basilicas in Florence. The area has plenty of local spots to taste Tuscan specialties, but don’t stop in the main streets alone; the narrower side streets always ensure satisfaction. The huge Parco Delle Cascine provides a solution to the need for a green area as well as a historic welcome in the form of a bronze statue of King Vittorio Emanuele II riding a horse.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
No photo provided
ORVM Bar
Cuisines: Mediterranean
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Laundry Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities

Additional Information about The Westin Excelsior Florence

Address: Piazza di Ognissanti 3, 50123, Florence, Italy
Region: Italy > Tuscany > Province of Florence > Florence > Santa Maria Novella
Price Range: €360 - €788 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Westin Excelsior Florence 5*
Number of rooms: 171
Reservation Options:
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Also Known As:
The Westin Excelsior Florence Hotel Florence
Westin Florence
Florence Westin
Westin Excelsior Florence
Hotel Style:
#19 Romantic Hotel in Florence
#19 Family Hotel in Florence
#22 Luxury Hotel in Florence
#30 Business Hotel in Florence
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Excelsior Florence staff and other travellers.
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Questions? Get answers from The Westin Excelsior Florence staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“River views, but on a higher floor to avoid road noise.”
 of 5 bubbles 320tylerp, 12 Jan 2017 | Read review
“Our room on the interior was very quiet and more luxurious than the river-view rooms.”
 of 5 bubbles , 10 Jan 2017 | Read review
“Top floor!”
 of 5 bubbles 0316BARD, 7 Dec 2016 | Read review
“Get the room with the river view you will love it”
 of 5 bubbles csccase, 2 Dec 2016 | Read review
“A view of the Arno river is always nice”
 of 5 bubbles 007steelhorse, 25 Nov 2016 | Read review
5 of 5