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The St. Regis Florence

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1,147 Reviews from our TripAdvisor Community

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Showing 923: English reviews
Newmarket, Canada
Reviewed 5 September 2014

We spent 1 night at the St. Regis and it more than lives up to it's reputation for beauty, elegance and service. A HUGE thank you to Umbra (sorry about the spelling) who checked us in and made us feel very welcome. She exemplified what great customer service should be. The only, somewhat negative, comment I have is that, upon...

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Helpful?
Thank mltuomisto
St_Regis_Florence, Guest Relations Manager at The St. Regis Florence, responded to this review

Dear mltuomisto, "Wow" is exactly what we would like to hear from all our guests: our mission is to create unforgettable memories and we know that the attention to details and every even little extra step can make the difference in our guest’s experience. For this reason, we really appreciate the honesty of your comment about the check out "moment":...

New York
Reviewed 2 September 2014

We stayed at the St. Regis Florence on August 24, 2014 for 6 nights. The hotel, the service and the location could not have been better. I have never written a review on trip advisor, but our St. Regis Florence stay has elevated our overall Florence experience to a whole new level. WE were also supposed to move to the...

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Thank Isabella C
Reviewed 2 September 2014

I know Florence pretty well, and I can assure you that this is the ideal location for visitors to this wonderful city. You're probably trying to decide between the Savoy and the St. Regis, and since I've stayed in both let me give you my honest opinion of how they differ and why I will always stay at the St....

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Thank JAQS0N
St_Regis_Florence, Guest Relations Manager at The St. Regis Florence, responded to this review

Dear JAQS0N Allow me to tell you that we are very glad to read that we delivered an experience beyond expectation, helped also by our exclusive location: just a leisurely stroll away from The St. Regis Florence are sights such as the Uffizzi Gallery, the iconic Duomo and the famed jewelry shops on the Ponte Vecchio to name a few....

Reviewed 2 September 2014

My husband and I stayed at the St Regis in Florence based on the multiplicity of excellent reviews only to find that while the room was luxuriously appointed. In direct contrast to most of the reviews stating that the service was amazing, the key people in charge of the experience we had were abysmal. I don't usually take the time...

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9Thank JacquelineBiz
St_Regis_Florence, Guest Relations Manager at The St. Regis Florence, responded to this review

Dear JaquelineBiz, allow me to thank you for taking the time on posting this feedback. We are constantly finding new ways to improve ourselves and we gladly accept any feedback that will allow us to do so. I'd like to extend my apology and assure you that after looking in to this personally I will contact you in order to...

Adelaide, Australia
Reviewed 1 September 2014

I booked an entry level room and was upgraded to river view room with butler. The room, service, location, views, experience were all 5 stars. Loved the bed, the free drink and amazing nibbles at 7pm, and the dinner recommendations from the concierge. I couldn't recommend this hotel highly enough.

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1Thank riesu63
St_Regis_Florence, Guest Relations Manager at The St. Regis Florence, responded to this review

Dear riesu63, Most of all, please receive our gratitude for choosing our property and recommending it. Allow me to tell you that we definitely look at welcoming you again, and doubling up our attention, care and level of service for your next stay with us. Ombretta - The Guest Experience Manager

Puerto Vallarta, Mexico
Reviewed 30 August 2014

This was my 3rd trip to Florence but my first time at St Regis Florence, the location is perfect due to it is near to the train station and few blocks of Ponte Vecchio; it is an architectonic jewel; the classic decoration transport us to another age; the rooms are enormous and a must is the butler service; Andrea was...

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1Thank yoyis12
St_Regis_Florence, Guest Relations Manager at The St. Regis Florence, responded to this review

Dear yoyis12, Allow me to tell you that it's amazing how in few words you communicate the essence of the last renovation: Florence is filled with heritage and stunning architecture and The St. Regis Florence mirrors all that is amazing about the city. Allow me also to thank you for individually recognize our staff: there is a bit of all...

Chicago, Illinois
Reviewed 25 August 2014

Located in a very quiet and clean square (next to the Westin Excelsior). We stayed here during our honeymoon. Right from the moment we walked in the door we were treated like royalty. The front desk attendee that checked us in provided probably the best service I have ever received at a hotel (and I've stayed at many nice hotels)....

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Thank Michael L
St_Regis_Florence, Guest Relations Manager at The St. Regis Florence, responded to this review

Dear Michael L, Allow us first to thank you for choosing the St. Regis Florence to celebrate such important event in your life together as your honeymoon is! We definitely look at welcoming you again, and doubling up our attention, care and level of service for your future Anniversaries' celebration! We will patiently wait for your return Ombretta - The...

Reviewed 24 August 2014 via mobile

Beautiful property, great service and the champagne hour is a lovely touch. The concierge staff were very helpful and went out of their way to help us. We were trying to get a restaurant booking and one of the gentleman at concierge could not get through on the phone to the restaurant but offered to pop by on his walk...

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Thank londonfoodie82
St_Regis_Florence, Guest Relations Manager at The St. Regis Florence, responded to this review

Dear londonfoodie82, Allow me to tell you that our staff takes great pride in being able to provide the most bespoke service possible and hearing feedback such as your is one of the many ways for us continue to improve and grow. It will be a real pleasure for me to congratulate all the Conciergemembers for the unique service they...

Honolulu, Hawaii
Reviewed 18 August 2014

Located at the Piazza Ognisanti, overlooking the Arno - just to enter this great hotel is like going back in time. Great decor, art pieces and perfect service from Doorman, to Concierge, Service Staff - the restaurant was superb, and the outside Terrace was inviting for a Morning Coffee - in walking distance to all historic sides - will definitely...

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1Thank hotelier2510
St_Regis_Florence, Guest Relations Manager at The St. Regis Florence, responded to this review

Dear hotelier2510, Allow me to tell you that the promise you made of come back is the best recognition to our efforts in delivering an excellent service. Please, do let me know when you're planning your next trip to Florence so I may help you with any of your reservation details prior to arrival. Sincerely, Ombretta - The Guest Experience...

Hong Kong
Reviewed 18 August 2014

We had stayed at St Regis in Singapore before and were confident that St Regis Florence wouldn't fail us. The hotel is right besides the river. We could easily reach the landmark-Ponte Vecchio bridge by walking along the river in 10 mins. The hotel lobby, reception, restaurant and room are all of classic royal design. The service we received during...

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Thank BeeHongKong
St_Regis_Florence, Guest Relations Manager at The St. Regis Florence, responded to this review

Dear BeeHongKong, Allow me to tell you that it's an honor for us to read that you trust so much in the St Regis Brand to choose our properties for your stay all around the world. And, certainly, it's a reason to be proud for us that you find consistency in the services among all The St. Regis Hotels and...

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Deluxe Arno - Florentine style (30)
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Staying in Santa Maria Novella

Neighbourhood Profile
Santa Maria Novella
Santa Maria Novella train station welcomes the majority of the people arriving in Florence, which might explain the hectic pace. Commuters and tourists come across the constant hustle and bustle of the station before exiting, taking a few steps and stopping amazed in Piazza di Santa Maria Novella. It is impossible not to admire the the square, housing one of the most charming basilicas in Florence. The area has plenty of local spots to taste Tuscan specialties, but don’t stop in the main streets alone; the narrower side streets always ensure satisfaction. The huge Parco Delle Cascine provides a solution to the need for a green area as well as a historic welcome in the form of a bronze statue of King Vittorio Emanuele II riding a horse.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Winter Garden by Caino
Winter Garden by Caino
Cuisines: Italian, Mediterranean, Contemporary
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Located in a sumptuous palace in the heart of the city, The St. RegisFlorence is a privileged base from which to experience Tuscany'stimeless attractions. A short stroll will bring you to the iconic Uffizi,Duomo or Ponte Vecchio’s elegant jewelry shops. Legendary for its history, Florence’s streets offer inimitable treasures.The St. Regis Florence offers 19 exquisite suites enriched with refinedfurniture and antique artworks, together with 81 elegant guestroomsdecorated with the prestigious Medici, Fiorentino and Renaissancestyles. ... more   less 

Additional Information about The St. Regis Florence

Address: Piazza Ognissanti 1, 50123, Florence, Italy
Region: Italy > Tuscany > Province of Florence > Florence > Santa Maria Novella
Price Range: €400 - €844 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The St. Regis Florence 5*
Number of rooms: 100
Reservation Options:
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Also Known As:
The St. Regis Florence Hotel Florence
Florence Grand Hotel
Grand Hotel Florence
Hotel Style:
#2 Business Hotel in Florence
#3 Family Hotel in Florence
#4 Spa Hotel in Florence
#5 Romantic Hotel in Florence
#7 Luxury Hotel in Florence
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Questions & Answers

Here's what travellers have asked, with answers from The St. Regis Florence staff and other travellers.
22 questions
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Flemington, New Jersey

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Questions? Get answers from The St. Regis Florence staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room with views over the river.”
  • The River Arno from the room
  • Painting over our bed
 of 5 bubbles RobH3, 24 Nov 2016 | Read review
“probably not worth the increased price for a river view.”
  • view of the city from room 512
  • Plaster art in the room
  • plaster art in the room
  • another room with a more intimate feel
  • bathroom amenities. Nothing left to need!
 of 5 bubbles TraumaJoe, 6 Nov 2016 | Read review
“River view with Balcony for a scene of the Arno River and the bridges”
 of 5 bubbles ramirog353, 31 Oct 2016 | Read review
“Rooms overlooking the Arno have an exceptional view.”
 of 5 bubbles JBN1958, 31 Oct 2016 | Read review
“mention room preference at booking”
 of 5 bubbles sternenklar, 24 Oct 2016 | Read review
5 of 5
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