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Helvetia & Bristol - Starhotels Collezione

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Traveller (81)
Room & Suite (177)
Dining (45)
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Overview
  • Excellent66%
  • Very good22%
  • Average6%
  • Poor2%
  • Terrible4%
Travellers talk about
“old world”(8 reviews)
“glass ceiling”(2 reviews)
“palazzo strozzi”(3 reviews)
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Non-Smoking Rooms
Restaurant
Airport Transportation
5 Star Hotel
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Rooms
7 May8 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (192)
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Traveller rating
88
31
10
3
7
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88
31
10
3
7
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All reviewsold worldglass ceilingpalazzo strozzismall suitemarble bathmagnificent citywinter gardenthe hotel's restauranta small boutique hotelmain piazzaupgraded to a suitenice amenitiesstunning hoteltraditional hotelconcierge staffperfect locationfabulous stay
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1 - 5 of 139 reviews
Reviewed 1 week ago

I was in Florence on business and spent one night at this exquisite hotel. I was told that it recently underwent a major refurbishment and the results are fabulous. The hotel met and exceeded a very high bar on all accounts- personalized service, quality of...More

Thank Barbara R
Response from Luana M, Management Assistant at Helvetia & Bristol - Starhotels CollezioneResponded 1 week ago

Dear Barbara R, Warm regards from the entire Helvetia & Bristol's team! Thank you for your kind words, and thank you for sharing your experience with TripAdvisor. We are very pleased to hear that the Helvetia & Bristol has met or even exceeded the meaning...More

Reviewed 3 weeks ago

What a beautiful hotel. Great room, comfortable beds, excellent concierge and front desk staff, super breakfast buffet and above all else wonderful location. This is a very small and quiet hotel but the people who work here are full of life and kindness. We kept...More

1  Thank 1TravelM0m
Response from Luana M, Management Assistant at Helvetia & Bristol - Starhotels CollezioneResponded 2 weeks ago

Dear 1TravelMOm, Thank you for your review and wonderful accolade. We are so pleased that you enjoyed your stay at the Helvetia & Bristol and that your bedroom was of your complete satisfaction. We look forward to your next visit where another warm welcome awaits...More

Reviewed 3 weeks ago

This is the third time that I have stayed at this hotel. It is a small boutique hotel. All the rooms that I have stayed in have a very different configuration. The decorations are wonderful and make you feel like you are somewhere special. The...More

Thank LFA11111
Response from Luana M, Management Assistant at Helvetia & Bristol - Starhotels CollezioneResponded 2 weeks ago

Dear LFA11111, Warm regards from the entire Helvetia & Bristol's team! We were happy to have you again as our guest for the third time and sincerely hope that you will always make the Helvetia & Bristol your “home” whenever you are in Florence. Thank...More

Reviewed 3 weeks ago

The hotel could not be more accommodating! We arrived exhausted and beaten down (flight delays, missing connecting flights, etc). Our room had its own terrace and a huge marble bathtub! Robes and slippers were waiting for us. The front desk sent up two small bags...More

Thank alisehford
Response from Luana M, Management Assistant at Helvetia & Bristol - Starhotels CollezioneResponded 3 weeks ago

Dear alisehford, Thank you so much for having taken the time to share your experience following your visit to the Helvetia & Bristol, Florence. We are delighted indeed to learn how much you enjoyed your stay with us and appreciated our professional service. Your praise...More

Reviewed 4 weeks ago via mobile

Have visited Florence several times and mostly stayed at hotels along the banks of the Arno, near the Ponte Vecchio. On this trip, I stayed at Helvetia & Bristol, and I must say, it was a great decision! The hotel is possibly in the best...More

1  Thank CarissaOC
Response from Luana M, Management Assistant at Helvetia & Bristol - Starhotels CollezioneResponded 3 weeks ago

Dear CarissaOC, Thank you for taking the time to review our hotel, we are thrilled you enjoyed your experience at the Helvetia & Bristol. It was a delight to read your kind words about the service you received which has been passed onto the team...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Restaurant
Room Service
Bar/Lounge
Free High Speed Internet (WiFi)
Hotel Amenities
Room Service
Meeting Rooms
Concierge
Banquet Room
Multilingual Staff
Dry Cleaning
Airport Transportation
Business Centre with Internet Access
Babysitting
Room amenities
Air Conditioning
Minibar
Things to do
Restaurant
Bar/Lounge
Details
Price range
US$271 - US$742 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#64 Luxury Hotel in Florence
#82 Business Hotel in Florence
#106 Romantic Hotel in Florence
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$271 - US$742 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#64 Luxury Hotel in Florence
#82 Business Hotel in Florence
#106 Romantic Hotel in Florence
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (81)
Room & Suite (177)
Dining (45)
Amenities (1)
Nearby
Duomo
Florentia, as it was called by Latins, is permeated by
an eternal beauty spread in all corners of the city.
The historic center is characterized by the immensity
of the Duomo, able to transport tourists into the
brightest age of Florence: the Renaissance. Who does
not know the Brunelleschi Dome, San Giovanni
Baptistery and the Giotto’s Campanile? Everything is
enclosed here and it would be easy to imagine the city
...More
Questions & Answers
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Max485
1 November 2017|
Answer
Response from DJKYP | Reviewed this property |
Not sure this is a question but rather part is another conversation posted
0
Votes
nixongupta
I am sorry i do not agree with the management, i would like to clarify that yes regarding my review of Hell Helvetia & Bristol, i did check in the room with 1 adult that is me and 2 children. IS the hotel trying to say that because i checked in with 1 adult and 2 children whose ages were 8 and 10 they allotted me the worst room in the hotel ? Also after complaining repeatedly the hotel the next day very reluctantly that too after my instance spoke to the hotel manager who eventually agreed to change my room where the Ac was finally working, i never asked the hotel for an upgraded room which they so claim they allotted to me the next day. Nevertheless it was one of my worst experiences at in Italy from all the hotels i have stayed so far. I will definitely not like to visit this hotel again. I had made this booking with orbitz and after my return back home from Italy i asked orbitz for a refund for the 1st night for the inconvenience caused to me they said they would check with the hotel and the response received by Orbitz from the hotel was sorry they cant do anything as they supposedly allotted me a better room the next day which i never ince asked for the only thing asked by me was a working Air conditioner and also the hotel responded by saying because i was 3 guests it was not possible. If they had issues with the 3rd guest ( 1 adult and 2 Children) sharing the room they should have made this issue at the time of check in, they should have told me at the time of check in about any charges etc if any about the 3rd guest, they did not raise this issue as there were 2 children who were sharing the room with me. Its no justification for not paying compensation or refunding the amount for the 1st night for the terrible stay at the hotel.
10 June 2017|
Answer
Response from lindajp |
If you don't buy the bed and breakfast package, how much is the hotel's breakfast?
0
Votes
Stefano S
25 January 2017|
AnswerShow all 3 answers
Response from Luana M | Property representative |
Dear Madam, Dear Sir, we do have two lifts to reach the rooms in our hotel floors. Thank you. Best regards, LM
0
Votes
Google Translation
Room Tips
"Room 363 has a private terrace"
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"try an upgrade as the single rooms are a bit on the small size"
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"try and get one at the back, away from the street"
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"Junior suites are large, and some even have two bathrooms. Ask for a room that does not face the Palazzo if..."
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