We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Helvetia & Bristol - Starhotels Collezione

182 reviews
#139 of 410 Hotels in Florence
Save
Traveller (83)
Room & Suite (186)
Dining (46)
Overview
  • Excellent64%
  • Very good22%
  • Average7%
  • Poor3%
  • Terrible4%
Travellers talk about
“old world”(8 reviews)
“palazzo strozzi”(3 reviews)
“glass ceiling”(2 reviews)
Free Wifi
Breakfast Buffet
Air Conditioning
Non-Smoking Rooms
Restaurant
Airport Transportation
Room Service
5.0 Star Hotel
All hotel details
{"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"moduleList":["handlers"]},"scriptFlags":null}
Reviews (182)Write a Review
Filter reviews
132 results
Traveller rating
82
29
10
4
7
Traveller type
Time of year
LanguageEnglish
More languages
82
29
10
4
7
Show reviews that mention
All reviewsold worldpalazzo strozziglass ceilingroom facesmarble bathstar hotelmagnificent citywinter gardenthe hotel's restaurantsmaller roomsupgraded to a suitemain piazzanice amenitiestraditional hotelstunning hotelfabulous stayinner courtyard
FilterEnglish
Updating list...
1 - 5 of 132 reviews
Reviewed 2 weeks ago

Had a fab one night stay in The Helveyia Bristol, relaxed bygone charm and impeccable service. I had a classic single which was beautifully furnished if on the small side but the hotel delivered on all fronts.More

Thank john h
Response from Luana M, Assistant Management at Helvetia & Bristol - Starhotels CollezioneResponded 2 weeks ago

Dear john h, We would like to thank you for sharing your fantastic feedback here on TripAdvisor following your stay with us. It is always a pleasure to read that our daily efforts in customer service result in a brilliant guest experience and that everything...More

Reviewed 3 weeks ago

My daughter and I recently stayed at hotel for 2 nights. Its was a wonderful experience. The room was beautiful with well appointed furnishings and a large luxurious marble bath. The service was elegant, attentive and friendly. English spoken by all. Every person we engaged...More

Thank Suz1310
Response from Luana M, Management Assistant at Helvetia & Bristol - Starhotels CollezioneResponded 2 weeks ago

Dear Suz1310, Thank you so much for having taken the time to share your marvelous experiences following your visit to Helvetia & Bristol, Florence. We are more than happy to learn how much you amd your daughter enjoyed your stay and appreciated our professional service....More

Reviewed 18 January 2018 via mobile

We loved this hotel for its fabulous location, friendly staff and great food. Our room was sumptuous and quite large for a European hotel. The staff proudly showed us the antique furniture in our room and told us a little of the history of the...More

Thank AngieP712
Response from Luana M, other at Helvetia & Bristol - Starhotels CollezioneResponded 3 weeks ago

Dear AngieP712, We would like to thank you for sharing your kind feedback here on TripAdvisor following your stay with us. It is indeed a great pleasure to read that our daily efforts in customer service result in a brilliant guest experience. Furthermore, we are...More

Reviewed 9 January 2018 via mobile

This is an excellent property with spacious and comfortable rooms, but the standout was nothing was ever too much for the staff who treated my family so well. Its location ticks all the boxes, being central to all the many historical and shopping attractions Florence...More

Thank OvationGX2
Response from Gabriele S, Front Office Manager at Helvetia & Bristol - Starhotels CollezioneResponded 12 January 2018

Dear Guest, Thank you for your review and for your words of appreciation towards our staff. I am very glad to hear that you enjoyed our location which is very convenient and central. Because of that the streets can be noisy at times, however we...More

Reviewed 9 January 2018

This place is in a fabulous location, just a short stroll to the main piazza, duomo and almost everything else. The staff are amazing with nothing too much trouble, from arranging restaurants, giving accurate instructions on where to find a laundromat and the like. Always...More

Thank Neil S
Response from Gabriele S, Front Office Manager at Helvetia & Bristol - Starhotels CollezioneResponded 12 January 2018

Dear Neil, I would like to thank you for your review. We are extremely happy to hear that you enjoyed the Helvetia & Bristol because of the location and for the friendliness of our staff. We would be very happy to welcome you again at...More

View more reviews
PreviousNext
12345627
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Restaurant
Room Service
Bar/Lounge
Free High Speed Internet ( WiFi )
Hotel Amenities
Room Service
Meeting Rooms
Concierge
Banquet Room
Multilingual Staff
Dry Cleaning
Airport Transportation
Business Centre with Internet Access
Babysitting
Room amenities
Air Conditioning
Minibar
Things to do
Restaurant
Bar/Lounge
Details
Price range
US$260 - US$699 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#82 Business Hotel in Florence
#86 Luxury Hotel in Florence
#106 Romantic Hotel in Florence
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$260 - US$699 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#82 Business Hotel in Florence
#86 Luxury Hotel in Florence
#106 Romantic Hotel in Florence
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (83)
Room & Suite (186)
Dining (46)
Amenities (1)
Nearby
Duomo
Florentia, as it was called by Latins, is permeated by
an eternal beauty spread in all corners of the city.
The historic center is characterized by the immensity
of the Duomo, able to transport tourists into the
brightest age of Florence: the Renaissance. Who does
not know the Brunelleschi Dome, San Giovanni
Baptistery and the Giotto’s Campanile? Everything is
enclosed here and it would be easy to imagine the city
...More
Questions & Answers
Ask a question
Max485
1 November 2017|
Answer
Response from DJKYP | Reviewed this property |
Not sure this is a question but rather part is another conversation posted
0
Votes
nixongupta
I am sorry i do not agree with the management, i would like to clarify that yes regarding my review of Hell Helvetia & Bristol, i did check in the room with 1 adult that is me and 2 children. IS the hotel trying to say that because i checked in with 1 adult and 2 children whose ages were 8 and 10 they allotted me the worst room in the hotel ? Also after complaining repeatedly the hotel the next day very reluctantly that too after my instance spoke to the hotel manager who eventually agreed to change my room where the Ac was finally working, i never asked the hotel for an upgraded room which they so claim they allotted to me the next day. Nevertheless it was one of my worst experiences at in Italy from all the hotels i have stayed so far. I will definitely not like to visit this hotel again. I had made this booking with orbitz and after my return back home from Italy i asked orbitz for a refund for the 1st night for the inconvenience caused to me they said they would check with the hotel and the response received by Orbitz from the hotel was sorry they cant do anything as they supposedly allotted me a better room the next day which i never ince asked for the only thing asked by me was a working Air conditioner and also the hotel responded by saying because i was 3 guests it was not possible. If they had issues with the 3rd guest ( 1 adult and 2 Children) sharing the room they should have made this issue at the time of check in, they should have told me at the time of check in about any charges etc if any about the 3rd guest, they did not raise this issue as there were 2 children who were sharing the room with me. Its no justification for not paying compensation or refunding the amount for the 1st night for the terrible stay at the hotel.
10 June 2017|
Answer
Response from lindajp |
If you don't buy the bed and breakfast package, how much is the hotel's breakfast?
0
Votes
Stefano S
25 January 2017|
AnswerShow all 3 answers
Response from Luana M | Property representative |
Dear Madam, Dear Sir, we do have two lifts to reach the rooms in our hotel floors. Thank you. Best regards, LM
0
Votes
Google Translation
PreviousNext
1234
Room Tips
"try an upgrade as the single rooms are a bit on the small size"
Read review
"try and get one at the back, away from the street"
Read review
"Junior suites are large, and some even have two bathrooms. Ask for a room that does not face the Palazzo if..."
Read review
"Everything you might need, address it to the reception desk personnel... they will solve it fast and..."
Read review
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing