The hotel has perfect location. Rooms are spacious and clean. The staff of the hotel was just amazing and super helpful. Breakfast in the hotel was delicious. Would recommend this hotel to everyone families, couples even group of friends.
Palazzo Benci is located right in the city center so you can easily walk anywhere. There are also great restaurants and shops nearby. The rooms, are clean and quite spacefull with new beds. The hotel also has a beautiful little garden/ patio where you can sit and enjoy a drink. As for the reception staff, they were all very helpful and nice. I travel to Florence very often and I will be more than happy to come back to this hotel.
Perfect location in the walking zone of the center, nice staf, excellent breakfast, clean room with LCD TV, cooling system , near to most attractive monuments, I enjoyed a lot, it was a perfect experiance ..I will be back...
I needed 4 extra nights accomodation in Florence so chose the Palazzo Benci based on its position and description of services offered. Our room was a comfortable size and clean although the bathroom had an unpleasant smell. Breakfast was lovely. It then occurred to me that they advertise a series of services but they don’t always work. In the unrelenting heat of Florence I specifically chose an air conditioned room, the air conditioner did not work it was merely a fan that circulated the air and kept the room at 25 degrees day and night. I asked about fixing the air conditioner multiple times. To their credit they sent a workman who cleaned the filter. This resulted in a stronger amount of air but made no difference to the temperature. They advertise a lobby bar open til 11pm. At 6pm I asked if I could order an Aperol Spritz to take up to the room and the man told me well it won’t be quite the same as you’re used to elsewhere but I can try and make one. I declined. I then needed to make a phone call the next morning and we discovered the phone in the room did not really work after all. I had to make my call at reception. All in all a series of disappointments so much so that I left a day early as I could not sleep another night in a stuffy hot room.…
The hotel, the staff, the breakfast were excellent, to have a breakfast opposit of Medici Capelle was fantastic! The room was clear, the staff was politely. Very close to the railway and the city center.
This hotel is less than 10 minutes level walk from the train station and is incredibly friendly and welcoming. There is an excellent choice at the continental breakfast and cold, lemon water is always available in the lobby.From the window you can see the the Duomo and are just minutes from both the Uffizi and Academia galleries. Would certainly return.
We loved the hotel palazzo benci. It is very centrally located, just blocks from the cathedral di santa maria del fiore. The staff was spectacular, very attentive and friendly. The room was very comfortable with air conditioning and the bed was exquisite. The breakfast was very complete. We had an excellent experience and it is an excellent hotel to visit Florence!
Good value for money! Location is perfect…5-10 min walk to main attractions in Florence. Rooms are spacious and very clean. Staff was really helpful during our stay. I really recommend this hotel and would stay again if I’m back in Florence.
We booked this hotel knowing it was not going to be a top hotel, it’s already a 3 stars, but we were overall pleasantly surprised. Location is fantastic! Beds are comfortable and breakfast was amazing! (In fact We were really surprised about breakfast). The only reason I took one star from the rating according to expectations is because there was mold in the shower area. The kind of mold you can clean with chlorine… this was a bit weird given that the rest of the hotel was sparking clean. If the hotel management reads this, I highly suggest to improve your cleaning service, with a lot of emphasis on the shower area. Aside from that, the rest was perfect and what we expected the hotel to be.
This a truly lovely hotel. The staff were so friendly, pleasant and helpful and te location is prefect. Right in the heart of the Florence but soundproofed. The food and cleanliness were excellent. Breakfast had a good choice for everyone and was served pverlooking the Medici Chapel. Bar area had water / lemon water and pastries free to take throughout the day. Lovely little garden to sit and WIFI that actually worked eveywhre in the hotel. Will visit again!