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Excelsior Palace Hotel

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Via Toselli 8, 98039, Taormina, Sicily Italy
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Traveller (619)
Room & Suite (265)
Pool & Beach (84)
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About

#36 of 92 hotels in Taormina
Travellers' Choice
The Excelsior Palace Hotel even to day after more then one hundred years its building is considered one of the most appreciated hotel structure in Taormina.Its architecture draw its origin from a context cultural and natural,Greek,Roman and Medieval.The Excelsior Palace Hotel looks over one of the most beautiful wiew of the world:Etna and the Bay of Naxos, the Greek Theatre, and the immense space of the Jonian Sea.
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Location

Full view
99Great for walkers
Grade: 99 out of 100
0Restaurantswithin 0 km
0Attractionswithin 0 km
Contact
Via Toselli 8, 98039, Taormina, Sicily Italy
Name/address in local language
Getting there
Fontanarossa Airport52 kmSee all flights
Tito Menniti Airport41 kmSee all flights
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880Reviews33Q+A100Room tips
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Eugenio S wrote a review Aug 2021
8 contributions
Entered the room we noticed that in the shower there were tubes of soap and shampoo visibly already used and some exhausted in the soap holder of the shower and the presence of hair in the sink. We immediately reported the incident to reception and asked them to ensure that the bathroom in the room had actually been cleaned. When we returned to the room we no longer found the used tubes, but the sink had not been cleaned. My GF took a shower and after a few minutes noticed that the water was not flowing properly from the drain, causing a semi-flooding of the floor. She moved the plug and found a piece of used tampon. I rushed to the reception desk to complain about the incident despite having been warned in advance. The hotel manager, firstly, reprimanded me for complaining in the lobby and not in a whisper elsewhere in the hotel. Secondly - without ever hearing an apology - I was given the option of getting a refund and leaving the hotel. I replied that I did not want any refund, but that I demanded to be treated properly for the service I had paid for (200 Euro/night). The manager then sent the maid. After less than a minute she told us that she had already cleaned the bathroom. Two days after, at the check out the hotel asked me to pay for the extras (69.50 Euros), which I paid regularly. The manager, whom I met a few hours later, asked me if we had "recovered" our stay from the bathroom incident. I replied that who had to recover was the hotel, and not us, from the discomfort that had created and that I would expect that at least the extras were given as a sign of respect and as a courtesy to remedy the incident. The director responded: "then it means that you are not the right customers for this hotel. It's a question of feeling, of approach to life in facing and overcoming things"! She also continued to say “no one has ever complained about our hotel”. So not only did I pay 200 euros a night plus extras, but instead of an apology for the incident, I was insulted about my psychological approach to life, according to the very personal opinion of the hotel manager.
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Date of stay: August 2021
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marsy_73 wrote a review Aug 2021
london8 contributions2 helpful votes
The view, location, service were all brilliant. The pool was also a real treat for the kids. The view and pool side service were also excellent. My kids and I had the most amazing 7 nights away at this hotel. I highly recommend it and will be back next year
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Date of stay: August 2021Trip type: Travelled with family
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JanDLondon wrote a review Jul 2021
London, United Kingdom710 contributions382 helpful votes
We stayed for three nights and were delighted with our room, the fabulous views of the sea and Etna. All the staff were lovely - helpful and polite High quality bedding. Great air con The pool was very nice, the lunches at the pool fresh and of high quality. It is definitely in the very best location in Taormina. We would highly recommend
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Date of stay: June 2021Trip type: Travelled as a couple
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Claire wrote a review Aug 2020
London, United Kingdom1 contribution
We stayed at the Excelsior Palace a while ago, in September, and had a lovely time. The Hotel has a fantastic pool, excellent food, and is also conveniently located close to the town centre. We really enjoyed our holiday.
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Date of stay: September 2019
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rosemary m wrote a review Feb 2020
United Kingdom36 contributions27 helpful votes
First the good points Excellent location 3 mins from the main street,Corso Umberto.Also our room(223)had a fantastic view across to Mount Etna.Staff on the desk were polite,Guiseppe being more friendly. The cleaning ladies were extremely friendly,our own and the ones we passed in the corridors. Now the not so good. The staff in the dining room were the most miserable we have ever encountered anywhere in Italy,not one eye contact,not one buongiorno or ciao all week.They all seemed to walk about like zombies refilling trays etc but no smiles with anybody.There were no condiments on the tables ,so the first day I found the one and only salt cellar for the whole dining room,day 2 there were 2 and there always seemed to be a shortage of cutlery and having to get up and go and search for them as quite often all staff seemed to disappear back into the kitchen.It just all added up to a feeling of frustration and made breakfast a chore. Our room although it had a good view was very dated,mustard yellow walls and red curtains,although the bathroom had been renewed,but the shower screen had not been sealed properly causing a flood every time we showered.One morning we had use the towels to mop up it was that bad. The public rooms and corridors are also in need of updating and we had to report a stair handrail that came loose and a water leak dripping from a corridor ceiling. The pool does have a wonderful view you access it through the gardens but it is down many steps and a bit of a trek which was too much for us. This hotel could be so much better than it is.It has a prime position in Taormina and many rooms have wonderful views of Etna but as it is we would never return to this hotel. However we are planning a return to Taormina.
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Date of stay: August 2019
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ItalySicilyProvince of MessinaTaormina
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Frequently Asked Questions about Excelsior Palace Hotel
Which popular attractions are close to Excelsior Palace Hotel?
Nearby attractions include Piazza IX Aprile (0.4 km), Daiquiri Lounge (0.2 km), and Italian Opera Taormina (0.4 km).
What are some of the property amenities at Excelsior Palace Hotel?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Excelsior Palace Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Excelsior Palace Hotel?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Excelsior Palace Hotel?
Yes, parking is available to guests.
What are some restaurants close to Excelsior Palace Hotel?
Conveniently located restaurants include La Pignolata Guinness Cannoli, Osteria Pizzeria Le Tre Vie, and L'Arco - About pizza.
Are there opportunities to exercise at Excelsior Palace Hotel?
Yes, guests have access to a pool during their stay.
Does Excelsior Palace Hotel have an airport shuttle?
Yes, Excelsior Palace Hotel offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Excelsior Palace Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Excelsior Palace Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Excelsior Palace Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.