Everything great, the best hotel ,best breakfast and locazione and Claudia the concierge is fantastic ,if you are goibg to taormina stay here beautifull view and perfect service. Our room is just bellissima!
We have enjoyed a fantastic time at this hotel, which is set in such beautiful surroundings and where the service of all staff has been exemplary ; however, we must make special mention for Franco and the Pool Team for being so friendly, helpful and attentive.
Amazing service, food and facilities! Loved it! Had a Minor problem with my pool in my suite and Franco & Giovanni came straight away to fix it! They are amazing- best service ever!! ⭐️⭐️⭐️⭐️⭐️ The beach is wonderful and the service at the beach is so wonderful and prompt. Amazing stay!
The perfect place to stay in Taormina. The location of the hotel is brilliant with its sandy private beach and a cable car up to Taormina which is literally a two minutes walk away. But what makes the strength of this hotel is its staff. Everyone in the restaurant, bar and housekeeping were friendly, knowledgeable about Sicily and made personal recommendations about what to visit and eat which allowed us to enjoy Sicily beyond the guidebook. A special mention goes to the concierge service where Claudia arranged a visit to Etna which met all of our requirements and surpassed our expectations. This hotel is a gem - we will come again.
Wonderful week at this beautiful hotel. Location is stunning and the service we had at the hotel was second to none. Special thanks to Christian at the bar, Franco at the pool and Viki providing pool and beachside service. All went over and above to make us feel welcome. Our room was beautifully clean and comfortable.. only slight issue was the bathroom, which would benefit from a refit. This in no way spoilt our stay though and i will recommend this hotel to anyone seeking perfection in the most stunning setting.
Thanks for the stay amazing property with amazing service. And very very special person Caludia in concierge she was amazing so much patience and she helped me all the vacations and some more special ilesa when I some luggage issues and she helped wish I see more people like her in Europe hotel thanks Gran Mazzaro. See you next year .
Anything you must wish will be done efficiently and friendly. We had excursions organised by Concierge Claudia that were ultra professional and very beautiful; to Etna and boat trip with dinner. Everything went according to plans and hotel was very attentive to our needs and very reactive. Great holidays.
This hotel has a premium location on the bay but the service and the quality of everything is far from 5 star and wow for the price we paid, this is unacceptable but appears completely acceptable for European summer holidays, I would suggest anyone looking for a luxurious holiday with service try Asia that will be very surprised! Pro : Food is good quality including the breakfast, but the service at all times is hit and miss. The view from balcony is spectacular if you want to order room service or a bottle of wine and have some peace and quiet The funicular is literally across the road €6 return and the pharmacy and convenience store for all your needs. Cons: Overpriced and we stayed midweek I can’t imagine Fri/sat rates for this level of hotel You stand waiting to ask a question/concierge, for service at reception, to order a ice bucket had to call twice, Was ignored while waiting to order a taxi and then the other guests where served instead. The quality of the room, paper thin walls, and timber flooring and we had a toddler next door, so the screaming and tantrums and bring woken up at 7am from the running around on the flooring next door was a wonderful treat! The bathrooms are far from desired. Overall great to have the convenient locations with a beautiful beach and view but really stay elsewhere and book at the beach club next door and you will get everything the beach has to offer without the price tag for your bed!…
We visited the Mazzarò sea palace two days in a row now, the staff are kind and the food is lovely. The pool is a particular highlight and thanks to Franco we feel very welcome. 10/10 service & 10/10 recommend!
Our stay was incredible starting with valet, front desk, concierge, beach service ,etc ALL of the staff was so helpful and very inviting. While this hotel is gorgeous & in an amazing location, it's staff really makes it bigger than the sum of it's parts. Thank you for an amazing stay!