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Mazzaro Sea Palace - VRetreats

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Via Nazionale 147, 98030, Taormina, Sicily Italy
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (950)
360
Panoramas (40)
Room & Suite (212)
What is Travellers’ Choice Best of the Best?
This award is our highest recognition and is presented annually to those businesses that are the Best of the Best on Tripadvisor, those that earn excellent reviews from travellers and are ranked in the top 1% of properties worldwide.
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Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for staff in public areas
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
  • Individually wrapped toiletries
Updated 19/02/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 19/02/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#1 of 92 hotels in Taormina
Location
Cleanliness
Service
Value
2021 Travellers' Choice Best of the Best
Mazzarò Sea Palace is located on the magnificent bay from which it takes its name, Baia di Mazzarò, one of the most famous beaches in Taormina. A location that boasts an exceptional panorama where the gaze is filled with infinite natural beauty. At Mazzarò Sea Palace you will be transported to a world made of colours, scents, and history. An exclusive retreat where sun, crystal-clear sea, and exclusive experiences await you.
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Property amenities
Paid private parking on-site
Wifi
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Diving
Babysitting
Pool / beach towels
Pool with view
Outdoor pool
Private pool
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Poolside bar
Snorkelling
Fishing
Airport transportation
Car hire
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Hand massage
Manicure
Massage
Pedicure
Steam room
Waxing services
Rooftop terrace
Baggage storage
Concierge
Sun loungers / beach chairs
Sun umbrellas
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Bathrobes
Air conditioning
Private beach
Desk
Housekeeping
Minibar
Cable / satellite TV
Bidet
Private balcony
Room service
Safe
Telephone
VIP room facilities
Wake-up service / alarm clock
Flatscreen TV
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Luxury
Languages Spoken
English, French, Russian, Spanish and 1 more
842Reviews35Q+A50Room tips
Traveller rating
  • 773
  • 52
  • 9
  • 6
  • 2
Time of year
Traveller type
Language
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Popular mentions
Vignesh V wrote a review 12 Sep
San Francisco, California5 contributions6 helpful votes
Even though there parts of the hotel that need updating my 5 stars are for the following: 1) Service : the staff there are just so nice! The best we have had in Italy. Italy as a country can be a little racist around asians and darker skinned people and not the most friendliest to gays, my husband and I did not feel that at all at the hotel. Katerina, at the front desk was just so lovely and Alessandro, the concierge was super helpful. The bellboys, the servers at breakfast, Rudy during our first dinner and house keeping folks were just super nice. 2) Location : close to the funicular that takes you to Taormina and you have beach access. Perfect of both worlds. Amazing sunrise! 3) Breakfast : Just wonderful! What needs improvement: While they updated the rooms with a quick “flip” approach; the following needs some updates: 1) bathrooms ; just update everything 2) closets : still having the same old look from the previous hotel; just spend more to update the furniture; white wash them and give them a modern look. 3) carpets; please change all the carpets in the corridors and the area rugs in the rooms Okay for some, the above might be important and they are for us; the service and warmth that the folks working in the hotel have surpass the issues that Vretreats needs to fix. I will definitely recommend this hotel to others coming to the area!
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Date of stay: September 2021Trip type: Travelled as a couple
2 Helpful votes
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Response from Hotel Manager, Altro at Mazzarò Sea Palace - VRetreats
Responded 1 week ago
Dear vigneshkv74, Thank you so much for your very kind words, we are all delighted that enjoyed your visit so much. We do try hard to make our guests feel at home, and well taken care, it is very rewarding to know how much our guests enjoy themselves. Thank you also for Your suggestion regarding the improvement, We take guest feedback very seriously. We hope to be able to welcome you back very soon. We are happy to hear that you enjoyed the hotel on several occasions. We will share Your very nice words with Katerina, Alessandro, the bellboys, the server at breakfast, Rudy and hous keeping folks. Waiting to Welcome You back in the next future, we send You our Warmest Regards Alessandro
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Trazona wrote a review 7 Sep
San Francisco, California168 contributions57 helpful votes
+1
Very friendly and personal service. We felt completely at ease here knowing we were in good hands. The staff seemed to care very much about the quality of our experience. The reception desk was friendly and ever helpful. The concierge Alessandro spent a lot of time with us to plan a boat outing and driving/winery tour. The hotel is immaculately clean and tidy. Our room with a balcony was beautiful and well appointed. Bathroom was 5 stars. Located very near the gondola up to the town of Taormina yet right on the beautiful waters of mazzaro bay. They even sell the gondola tickets at reception so you can skip a line. The breakfast was also 5 stars. We had a complimentary tasting menu dinner our last night which was superb and ended with a surprise and delightful array of desserts from the island. Can’t recommend this hotel enough!
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Date of stay: September 2021Trip type: Travelled as a couple
Room Tip: You don’t need a car once here unless you plan to do some exploration
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1 Helpful vote
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Response from Hotel Manager, Altro at Mazzarò Sea Palace - VRetreats
Responded 1 week ago
Dear Trazona, Many thanks for reviewing with us and with all TripAdvisor readers your stay at Hotel Mazzarò Sea Palace. We are very happy that you had a nice stay with us and to hear your stay was great and you enjoyed our atmosphere and service. It is a real pleasure to see we managed to make you feel a bit of our passion and a bit of the magic of the Mazzarò Sea Palace. We hope to Welcome You soon in Taormina, Many thanks for reviewing your stay with us. Warm Regards.
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TRacy wrote a review 5 Sep
2 contributions
Our family recently stayed at this beautiful hotel. The views are wonderful. The rooms had a large terrace to enjoy. We were impressed by the attentive staff and how friendly everyone was. The beach attendants were very helpful as well. We really enjoyed our time at this beautiful place.
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Date of stay: September 2021
Rooms
Service
Sleep Quality
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Response from Hotel Manager, Altro at Mazzarò Sea Palace - VRetreats
Responded 6 days ago
Dear TBlando, Thank you so much for your very kind words, to have liked the view from our Hotel together with the rooms and terrace. We are all delighted that enjoyed your visit so much. We do try hard to make our guests feel at home, and well taken care, it is very rewarding to know how much our guests enjoy themselves. We hope to be able to welcome you back very soon. Best Regards Alessandro
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Brian R wrote a review Aug 2021
2 contributions1 helpful vote
Everything about this hotel is perfect and elegant. The rooms are updated and sleek but still traditional Italian. The views are spectacular and you are in the center of everything Taormina has to offer. The service and food were as good or even a step above the St Regis in Rome. Fantastic all around! A special mention to the Guest Relation & Housekeeping Manager Marilena, she was simply amazing and provided for our every need. Thank you Marilena and all the staff at the Mazzaro Sea Palace, we will certainly be back soon!
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Date of stay: August 2021
Rooms
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Response from Hotel Manager, Altro at Mazzarò Sea Palace - VRetreats
Responded 1 week ago
Dear S8270PYbrianr, Thank You for Your wonderful words about the Hotel Mazzarò Sea Palace, we are particularly happy you enjoied our structure and our location near the center of everything, Taormina. We will share Your review with all our colleagues, in particular with Marilena. Waiting to Welcome You in the next future at Hotel Mazzarò Sea Palace, we send You our Best Regards Alessandro Concierge
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gio79797979 wrote a review Aug 2021
3 contributions
Dear all, We have had a wonderful time in Sicily, what a beautiful eiland and country. Centrum, Restaurants and food in Taormina were fantastic. Mazzaro Sea Palace ===>>> Great location and very nice and polite people working there. Thank you all 🙌🏽🙏🏾 Hotel is very old: rooms, bathroom, toilets everything is very old and they need definitely renovate everything, I mean everything!!! They must clean there fitness room, mainly under running machine was so dusty. The restaurant in Mazzaro Sea Palace; Food and drinks are ridiculously high price. In centrum of Taormina are good restaurants the prices are very normal. I don't mind paying extra or more money for food and drinks but what they do is unacceptable. Hope this hotel will take this into account. Regards, Gio
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Date of stay: August 2021Trip type: Travelled as a couple
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PRICE RANGE
US$336 - US$689 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
mazzaro sea palace hotel taormina, mazzaro sea palace taormina
FORMERLY KNOWN AS
VOI Grand Hotel Mazzarò Sea Palace
LOCATION
ItalySicilyProvince of MessinaTaormina
NUMBER OF ROOMS
76
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Frequently Asked Questions about Mazzarò Sea Palace - VRetreats
Which popular attractions are close to Mazzarò Sea Palace - VRetreats?
Nearby attractions include Lido Mazzarò (0.07 km) and Stabilimento Balneare Sporting Mazzaro (0.2 km).
What are some of the property amenities at Mazzarò Sea Palace - VRetreats?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Mazzarò Sea Palace - VRetreats?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Mazzarò Sea Palace - VRetreats?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Mazzarò Sea Palace - VRetreats?
Yes, paid private parking on-site is available to guests.
What are some restaurants close to Mazzarò Sea Palace - VRetreats?
Conveniently located restaurants include Ristorante del Lido La Pigna, Lido La Caravella Club, and il Barcaiolo.
Are there opportunities to exercise at Mazzarò Sea Palace - VRetreats?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Mazzarò Sea Palace - VRetreats have an airport shuttle?
Yes, Mazzarò Sea Palace - VRetreats offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Mazzarò Sea Palace - VRetreats?
Yes, dry cleaning and laundry service are offered to guests.
Does Mazzarò Sea Palace - VRetreats offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Mazzarò Sea Palace - VRetreats?
The staff speaks multiple languages, including English, Spanish, French, Italian, and Russian.