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Mercure Palermo Excelsior City

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1,040 Reviews from our TripAdvisor Community

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Showing 426: English reviews
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United Kingdom
Reviewed 2 weeks ago

This hotel is an old style in the middle of Palermo. Great for exploring the city. However if you don't like road noise then pack earplugs as the windows simply do not provide any noise insulation. I arrived late and asked where I could eat but they made me a meal and looked after me with a smile even though...

Thank Simon C
Manchester, United Kingdom
Reviewed 4 weeks ago via mobile

Helpful staff, lovely room, twin beds were comfy, linen nice, heavy layered black-out curtained, excellent bathroom, though don't rely upon the hairdryer it looks great but has no power, the only disappointment. Large corner balcony. Free WI-fi. Breakfast was a very good selection (for Italy, in fact in most cities). It was a very well placed for exploring the city....

Thank M_loves_Greece
London, United Kingdom
Reviewed 4 weeks ago

We had a spacious room to the side of the hotel overlooking the gardens at the back. The bed was really comfortable the the bathroom had been renovated. Breakfast was amazing with an array of fruit, pastries, cereals, eggs, ham and cheese - there was even cannoli siciliani to taste! The location is perfect for getting into town and all...

1Thank Sarah B
Matching Tye, United Kingdom
Reviewed 16 November 2016

This is a beautiful old-style/colonial hotel well located in the city of Palermo for enjoying the restaurants and bars and sights and sounds and shopping! The room was huge and beautifully furnished with a lovely view (we were on the second floor). While we didn't eat in the hotel in the evenings (we went to recommended bars and restaurants -...

Thank Michael T
Quezon City, Philippines
Reviewed 7 November 2016

I chose this location because it was closely situated to someone I was visiting and also because I trusted the Mercure name to equate a certain reliable standard of quality. Perhaps too I was too trusting, as I was totally let down. Fact is I stayed here twice, before and after a sojourn to more remote parts of Sicily. Both...

1Thank melvrs
Filippo M, Vice Direttore at Mercure Palermo Excelsior City, responded to this review

Dear melvrs, we received your comments and we thank you very much for your time dedicated to write your impressions, which are basic for us to be able to grow and as exhortation to do our best. Moreover, we thank you for having chosen our hotel for your recent stay in Palermo. We are very sorry to know we haven’t...

Essex, United Kingdom
Reviewed 3 November 2016

We had an excellent stay in a large, comfortable and quiet top-floor room. However when we arrived we had been allocated the room immediately above the hotel entrance. It was a nicer room than the one we moved to, but the short time we were in it there was constant noise of traffic stopping and starting and mopeds buzzing past....

Thank Bob W
Jakarta, Indonesia
Reviewed 2 November 2016

Most important for tourist who came to Palermo for 1st time like us, surely good location as well as comfort is priority to choose for the hotel. We found, Mercure Excelsior hotel offer such possibility, even exceeding our expectation (more the standard 4 stars!) since its room facility and hotel interior atmosphere are very fine too.

Thank 2015LKL
Graham, North Carolina
Reviewed 18 October 2016

This hotel had very large rooms that were clean and comfortable. Even the bathroom was large. The bed was very firm and the pillows very soft – a great combination for me. The service staff were kind and helpful. The location was good. We “shared a taxi” from the airport and it was very inexpensive. While it was a fairly...

Thank CallustheJameses
Reviewed 18 October 2016 via mobile

average hotel . claims to have on site parking but does not so you have to park in pay and display or pay a guy to keep a parking spot open for you . rooms are a little old and the ac really strugles in the summer. location is nice

Thank adolohe
Miami, Florida
Reviewed 15 October 2016

We were on a small group tour. One member was given a room with no window, told no other was available. She was changed to another room next day, and that one had no working air conditioning. Our own room was not well laid out (few places to put your things once unpacked), and had a secretary directly in from...

1Thank Michael G

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  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Room Service
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast included
  • Business Centre with Internet Access
  • Babysitting
Official Description (provided by the hotel)
The Mercure Palermo Excelsior is located in the Liberty style area of the city and is surrounded by the English Garden, Villa Garibaldi, Villa Trabia, close to the shopping area. ... more   less 

Additional Information about Mercure Palermo Excelsior City

Address: Via Marchese Ugo 3, 90141, Palermo, Sicily, Italy (Formerly Excelsior Palace Hotel)
Region: Italy > Sicily > Province of Palermo > Palermo
Price Range: €67 - €174 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Palermo Excelsior City 4*
Number of rooms: 119
Reservation Options:
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Also Known As:
Excelsior Hilton Palermo Hotel Palermo
Hilton Palermo
Mercure Palermo Excelsior City Sicily
Hotel Style:
#16 Luxury Hotel in Palermo
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Palermo Excelsior City staff and other travellers.
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Questions? Get answers from Mercure Palermo Excelsior City staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room overlooking the gardens at the back.”
 of 5 bubbles X9311UIsarahb, 17 Feb 2017 | Read review
“Insist on room with a window, working A/C”
 of 5 bubbles 488MichaelG, 15 Oct 2016 | Read review
“We were on the first floor and were not disturbed by the traffic.”
 of 5 bubbles keithc519, 24 Sep 2016 | Read review
“top floor was great and only 3 floors we stayed in rooms overlooking the front of the hotel not the main road, they were perfect for us”
 of 5 bubbles GeorgeDickinson367, 8 Sep 2016 | Read review
“We were on first floor, large rooms, but were woken up by the bins being emptied.”
 of 5 bubbles NG809, 23 Jul 2016 | Read review
5 of 5