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Cristal Palace Hotel

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Traveller (168)
Room & Suite (74)
Dining (20)
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Overview
  • Excellent18%
  • Very good34%
  • Average31%
  • Poor10%
  • Terrible7%
Travellers talk about
“via roma”(8 reviews)
“coffee machine”(3 reviews)
AMENITIES
Free Wifi
Breakfast included
Air Conditioning
Non-Smoking Hotel
Restaurant
Room Service
Suites
4 Star Hotel
All hotel details
Additional information
Offers from Cristal Palace Hotel
Offers & Announcements: Package Deal
Offers from Cristal Palace Hotel
Offers & Announcements: Package Deal
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Reviews (501)
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10
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Show reviews that mention
All reviewsvia romawell located hotelcoffee machinethe staff were extremely helpfulpleasant hotelexcellent locationairport busgood sizestayed nightseasy accesseach morningyogurtstar hotelminute walkcakesteatro massimofurniture
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1 - 5 of 80 reviews
Reviewed 2 weeks ago via mobile

We had a very nice stay at the Cristal Palace Hotel! Very friendly staff, clean& safe room (for a 22months active boy), big breakfast included, near to the city and the port, reasonable price! A bit of rumor facing the street but we all slept...More

Thank Annika B
Response from Ivano F, Direttore at Cristal Palace HotelResponded 2 weeks ago

Dear Annika, I am really pleased to read your appreciation! Hope to have you in our Hotel for your next staying in Palermo, with the active boy as well! Our truly kind regards, from me and the entire hotel staff, Ivano Ferazzoli, Hotel Manager

Hotel's Favourite
Reviewed 2 weeks ago via mobile

After a 4 hr flight delay, a landlord in corleone refusing us entry, our phones dying, tired and stressed we decided (as we had a booking here from 2/6-5/6) to see if they had a room to rent. Unfortunately they didn’t but the night staff...More

Thank Beckyinglis
Response from Ivano F, Direttore at Cristal Palace HotelResponded 2 weeks ago

Dear Beckyinglis, Carlo (Charles) is truly happy to read your appreciation! Me, Carlo and the entire hotel staff hope to have you in your next comfortably and relaxing stay in Palermo, thank you and kind regards! Ivano Ferazzoli, Hotel Manager

Reviewed 19 May 2018 via mobile

This hotel is very well located, close to the pedestrian streets of Palermo. It provides an excellent value. Most important, the service. Somebody in our party had a medical emergency and the staff went out of the way to help us.

Thank Dan P
Response from Ivano F, Direttore at Cristal Palace HotelResponded 20 May 2018

Dear Mr. Dan, I am really pleased to read your satisfaction in this beautiful review, the Cristal Palace staff awaits for you next stay in Palermo! Kind Regards, Ivano Ferazzoli, Hotel Manager

Reviewed 10 May 2018

We stayed in the Cristal Palace Hotel as part of a tour of Sicily, and remained there a few extra days on our own. We found the hotel to be clean and quiet. The breakfast buffet was adequate. We loved the coffee machine! They have...More

Thank birdie86509
Response from Ivano F, Direttore at Cristal Palace HotelResponded 11 May 2018

Dear Guest, thank you for sharing your opinion, I am pleased to read your good impression about our services, the entire staff awaits for your next stay in Palermo, kind regards, Ivano Ferazzoli, hotel manager

Reviewed 9 May 2018 via mobile

I found the staff officiously competent. Rooms were small for a four star hotel. Location on the edge of the city center but within walking distance of most sights. Good breakfast. Checkin and out quick and efficient.

Thank rwyatt555
Response from Ivano F, Direttore at Cristal Palace HotelResponded 10 May 2018

Dear Guest, thank you for your fair review, the hotel is well known for its essential soul; I hope to have you in Cristal Palace for your next staying in Palermo, Kind Regards, Ivano Ferazzoli, hotel manager

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About
Amenities
Top amenities
Free High Speed Internet (WiFi)
Room Service
Restaurant
Bar/Lounge
Breakfast included
Hotel Amenities
Room Service
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Multilingual Staff
Conference Facilities
Concierge
Banquet Room
Breakfast Available
Room amenities
Air Conditioning
Minibar
Things to do
Restaurant
Bar/Lounge
Details
Price range
US$58 - US$183 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#29 Luxury Hotel in Palermo
Room types
Non-Smoking Rooms, Accessible rooms, Suites, Family Rooms
Details
Price range
US$58 - US$183 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#29 Luxury Hotel in Palermo
Room types
Non-Smoking Rooms, Accessible rooms, Suites, Family Rooms
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Traveller (168)
Room & Suite (74)
Dining (20)
Business Centre & Event Rooms (11)
Questions & Answers
Ask a question
cs19642013
9 October 2017|
Answer
Response from Ivano F | Property representative |
Good morning! We haven't ironing service in room, you can use our laundry service, please ask to the front desk, have a nice day!
0
Votes
Google Translation
cs19642013
25 August 2017|
AnswerShow all 2 answers
Response from Ivano F | Property representative |
Good morning! You can easily find the shuttle bus from airport to city center at arrivals gate, or use a cab, our hotel has a prefered rate, please contact us, thanks!
0
Votes
Google Translation
kigee
10 June 2017|
Answer
Response from cs19642013 |
what is the best way to get to hotel from airport
0
Votes
Room Tips
"There is a pedestrian mall on one side of the street so it is a very quiet hotel. No need to ask for a high..."
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"Street noise can be a bit annoying; back or side facing rooms higher up could help!"
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"Avoid rooms facing Via Roma"
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"I'm sure they're all bad."
Read review
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