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Mercure Catania Excelsior

Traveller (442)
Room & Suite (437)
Dining (114)
Overview
Piazza Giovanni Verga 39, 95129 Catania, Sicily Italy See on map
AMENITIES
Free Wifi
Parking
Breakfast included
Air Conditioning
Non-Smoking Rooms
Restaurant
Airport Transportation
4 Star accommodation
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Rooms
27 Jan28 Jan
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,099)
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All reviews wall paper nice hotel huge bathroom buffet breakfast central location airport bus enjoyable stay italian hotels centre of town mt etna rooms are spacious stayed nights superior room balcony taormina
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26 - 30 of 240 reviews
Reviewed 15 October 2017

Do not stay here. Both, accommodation and service are poor. After check-in I found a HAIR in a water glass in the room. I've had a talk with a receptionist and he told "Do not worry. Not a problem. You can ask for a new...More

Date of stay: September 2017
1  Thank anvlad
Response from gsapienza, General Manager at Mercure Catania ExcelsiorResponded 17 October 2017

Dear Guest, we received your comments and we thank you very much for your time dedicated to write your impressions, which are basic for us to be able to grow and as exhortation to do our best. Moreover, we thank you for having chosen our...More

Reviewed 15 October 2017

Well placed hotel within walking distance of the centre and other attractions. Staff helpful and friendly with a special mention to Gianni in the bar. He was always professional and even when it was very busy kept calm and in control. The bar was well...More

Date of stay: October 2017
Thank Anya1954
Response from gsapienza, General Manager at Mercure Catania ExcelsiorResponded 17 October 2017

Dear Guest, we received your comments and we thank you very much for your time dedicated to write your impressions, which are basic for us, both to be able to grow and as exhortation to do our best and celebrate our successes. Moreover, we thank...More

Reviewed 14 October 2017

Our experience of two nights at this hotel was not good. On arrival we noted the outside was dirty, with dead plants and the aroma a urine, but once we entered the foyer our hopes lifted somewhat. Then I noticed that one of the male...More

Date of stay: September 2017
Thank DONHEL39
Response from gsapienza, General Manager at Mercure Catania ExcelsiorResponded 17 October 2017

Dear Guest, we received your comments and we thank you very much for your time dedicated to write your impressions, which are basic for us to be able to grow and as exhortation to do our best. Moreover, we thank you for having chosen our...More

Reviewed 1 October 2017

Hotel in the average rank, nothing special, nothing too good or bad to be highlighted. Personnel is nice and pay attention to your needs, room are large but with style retro', which I have to admit is not attractive for me. I cannot comment on...More

Date of stay: September 2017
Thank Ricc57
Response from gsapienza, General Manager at Mercure Catania ExcelsiorResponded 3 October 2017
Google Translation

Gentile Cliente Abbiamo ricevuto i suoi commenti e La ringraziamo molto per il tempo che ci ha dedicato per scrivere...More

Reviewed 26 September 2017

We booked the hotel's grand suite under the Accor Le Club price match system. Then after booking, Accor didn't bother to match the rate on Hotels.com or Expedia. Secondly, my wife wanted to breastfeed our baby in the hotel's lobby but when we asked the...More

Date of stay: August 2017
3  Thank Oooerrr
Response from gsapienza, General Manager at Mercure Catania ExcelsiorResponded 30 September 2017

Dear Mr Oooerr, you are the husband of Mrs Lewis. We have sent our apologise for this. We wrote: None of us has ever meant to consider your wife a liar . It was a misunderstanding. I wrote that the receptionist did not understand the...More

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About
Description
A PRESTIGIOUS FOUR-STAR HOTEL SITUATED IN THE CITY CENTRE. Welcome to the Grand Hotel Excelsior Catania, a prestigious four-star hotel in Sicily's beautiful second city which lies in the shadow of Mount Etna. More Black volcanic rock and white limestone have given Catania its own striking visual aspect, which makes it an ideal tourist destination. Our hotel is also well-adapted to meet the needs of business travellers. Less
Hotel class
Hotel Amenities
HOTEL FEATURES
Room Service
Restaurant
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar/Lounge
Breakfast included
Air Conditioning
Airport Transportation
Banquet Room
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Laundry Service
Meeting Rooms
Minibar
Multilingual Staff
Wheelchair Access
Pool
Beachfront
Free Parking
Spa
Awards & Recognition
GreenLeaders Bronze level
GreenLeaders Bronze level
Hotel Style
Onsen
,
Business
,
Luxury
Room types
Suites, Non-Smoking Rooms, Family Rooms
Hotel class
Awards & Recognition
GreenLeaders Bronze level
GreenLeaders Bronze level
Hotel Style
Onsen
,
Business
,
Luxury
Room types
Suites, Non-Smoking Rooms, Family Rooms
Number of rooms
175
Price range
US$81 - US$159 (Based on Average Rates for a Standard Room)
Also Known As
Excelsior Grand Catania
,
Hotel Excelsior Grand
,
Mercure Catania Excelsior Sicily
Location
Italy > Sicily > Province of Catania > Catania
Hotel class
Awards & Recognition
GreenLeaders Bronze level
GreenLeaders Bronze level
Hotel Style
Onsen
,
Business
,
Luxury
Room types
Suites, Non-Smoking Rooms, Family Rooms
Number of rooms
175
Price range
US$81 - US$159 (Based on Average Rates for a Standard Room)
Also Known As
Excelsior Grand Catania
,
Hotel Excelsior Grand
,
Mercure Catania Excelsior Sicily
Location
Italy > Sicily > Province of Catania > Catania
Photos
Traveller (442)
Room & Suite (437)
Dining (114)
Amenities (47)
Business Centre & Event Rooms (20)
Family and Play Areas (10)
Nearby
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Questions & Answers
Ask a question
Domenic S
18 February 2017|
AnswerShow all 3 answers
Response from gsapienza | Property representative |
Dear Guest, we have private parking in hotel. It will cost € 12,00 par night and needs to be reserved. Kind regards Giovanni Sapienza
0
Votes
Google Translation
AndyJoTomSam
30 January 2017|
AnswerShow all 2 answers
Response from EmL26 | Reviewed this property |
Hi, Just stayed here and have on a number of occasions. Parking on the street is near impossible and if you do, dont expect to come back and find your car without a dent or scratch. The parking square out the front of the... More
0
Votes
Room Tips
"Superior rooms have Mount Etnea view"
steward219
31 Oct 2018
Read review
"the master light switch by the door turned off everything. including phone charging points BEWARE /room..."
W929CQalanp
18 Sep 2018
Read review
"Best views and quiet room on the 6th level"
Lily1908
26 Jan 2018
Read review
"Don't stay in a room that overlooks the back street and has a balcony as very noisy"
AnnY327
18 Oct 2017
Read review
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