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Mercure Catania Excelsior

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#16 of 50 Hotels in Catania
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1 room 2 adults 0 children
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Mercure Catania Excelsior
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827 Reviews from our TripAdvisor Community

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Showing 195: English reviews
Reviewed 27 September 2016 via mobile

Once grand now old and tired. Meets the bare necessities. Run down like most of Catania seems to be. Group check in was efficient and fast. This hotel is caters to coach tours and military personnel. Nice lobby and bar area. We stayed there as part of a Jolly Tour of Sicily which was great, in part thanks to Franco...

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Helpful?
Thank Norm B
gsapienza, General Manager at Mercure Catania Excelsior, responded to this review

Dear Mrs Norma, we received your comments and we thank you very much for your time dedicated to write your impressions, which are basic for us to be able to grow and as exhortation to do our best. Moreover, we thank you for having chosen together to your coach group our hotel for your recent stay in Catania. We are...

Villefranche-sur-Mer, France
Reviewed 26 September 2016 via mobile

Good location as its walking distance to most tourist attractions. It's an old building with character and big rooms. The king size bed was 2 singles pushed together and therefore was not comfortable. The breakfast was unbearable....... Feeding time at the zoo...... There were 2 tour buses of people lined up and they all hoarded the breakfast like they hadn't...

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Helpful?
Thank Lisa_Renee_Compain
gsapienza, General Manager at Mercure Catania Excelsior, responded to this review

Dear Mrs Compain we received your comments and we thank you very much for your time dedicated to write your impressions, which are basic for us to be able to grow and as exhortation to do our best. Moreover, we thank you for having chosen our hotel for your recent stay in Catania. We are very sorry to know we...

Reviewed 19 September 2016

For a 4 star hotel this was very disappointing. It was a very noisy area with sirens, horns and car alarms going all through the night, homeless people sleeping on the doorstep who approach you for money every time you leave the hotel. A good 30 minute walk from central areas on town through noisy, dirty and smelly streets. Beach...

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Helpful?
1Thank Katy C
gsapienza, General Manager at Mercure Catania Excelsior, responded to this review

Dear Mrs Katy we received your comments and we thank you very much for your time dedicated to write your impressions, which are basic for us to be able to grow and as exhortation to do our best. Moreover, we thank you for having chosen our hotel for your recent stay in Catania. We are very sorry to know we...

Royal Tunbridge Wells, United Kingdom
Reviewed 17 September 2016

The hotel was in the old Italian style with an antique marble foyer and thirties style bar. It felt comfortable and our room was a good size and furnished well. We had a balcony overlooking the square -- which was a bit noisy (but it is in the middle of the city) and from which you could see Mount Etna....

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Helpful?
Thank Susanna C
gsapienza, General Manager at Mercure Catania Excelsior, responded to this review

Dear Guest, we received your comments and we thank you very much for your time dedicated to write your impressions, which are basic for us, both to be able to grow and as exhortation to do our best and celebrate our successes. Moreover, we thank you for having chosen our hotel for your recent stay in Catania. We are very...

Perth, Australia
Reviewed 10 September 2016

Hotel was very nice & facility were excellent but again this hotel could do with renovation as wall paper coming off walls & curtain torn. Breakfast excellent good variety Would stay again but would prefer something a little more central

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Helpful?
Thank Ross1945
gsapienza, General Manager at Mercure Catania Excelsior, responded to this review

Dear Guest, we received your comments and we thank you very much for your time dedicated to write your impressions, which are basic for us, both to be able to grow and as exhortation to do our best and celebrate our successes. Moreover, we thank you for having chosen our hotel for your recent stay in Catania. We are very...

Bedworth
Reviewed 6 September 2016

Could be so much better, let down by lots of little things. We had balcony room, which was great for relaxing on, but had to carry heavy chairs outside to sit on. Noise from the square is constant. The room was beautifully decorated, but the bathroom was tired. House keeping did not replace anything we used. Had to call for...

Review collected in partnership with Accorhotels.com
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Helpful?
Thank Gaz-Lyn171
gsapienza, General Manager at Mercure Catania Excelsior, responded to this review

Dear Guest, we received your comments and we thank you very much for your time dedicated to write your impressions, which are basic for us to be able to grow and as exhortation to do our best. Moreover, we thank you for having chosen our hotel for your recent stay in Catania. We are very sorry to know we haven’t...

Wrexham, United Kingdom
Reviewed 15 August 2016

Booked a "superior room with balcony". Notice on balcony door advising us not to go outside because of mosquitoes.OK they were only advising but why advertise and charge extra for a room with balcony if it cannot be used?. Website photo clearly shows table and chairs on balcony but nothing there. The exterior paintwork on the balcony was all flaking...

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Helpful?
Thank cynthiahowlett55
gsapienza, Direttore generale at Mercure Catania Excelsior, responded to this review

Dear Guest, we received your comments and we thank you very much for your time dedicated to write your impressions, which are basic for us to be able to grow and as exhortation to do our best. Moreover, we thank you for having chosen our hotel for your recent stay in Catania. We are very sorry to know we haven’t...

Dallas Texas, United States
Reviewed 15 August 2016 via mobile

Staying here for first time against people's warnings. Place is dirty and my room smells of mold very badly. Asked to change rooms and they said they was full. House keeping came and sprayed fabreez in toilet and then left.

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Helpful?
Thank ScotP-Tx
gsapienza, Direttore at Mercure Catania Excelsior, responded to this review

Dear Guest, we received your comments and we thank you very much for your time dedicated to write your impressions, which are basic for us to be able to grow and as exhortation to do our best. Moreover, we thank you for having chosen our hotel for your recent stay in Catania. We are very sorry to know we haven’t...

Flushing, new york
Reviewed 7 August 2016

I stayed here with a group of 32 people on tour from June 20 to June 23. The staff is very helpful and responsive. Hotel has an excellent location. Two Blocks away is Via Umberto, make a right and walk four blocks to Via Stata Filomena where you will find 4 nice restaurants. There is a Bank sponsored ATM to...

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1Thank Chickyny
gsapienza, Direttore at Mercure Catania Excelsior, responded to this review

Dear Guest, Thank you for taking the time to post such a lovely review. We are glad to read that you enjoyed your stay, the service provided to you by our team. We truly look forward to welcoming you back upon your next visit to Catania. Best regards

Reviewed 3 August 2016 via mobile

Nothing special, but it's ok. Hotel located in the center of the city. All sighsseengs can be found in 10-15 minutes from the hotel. Breakfast is good, variaty of dishes makes us satisfied. Rooms need slight refurbishment, but other - quite good.

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Helpful?
Thank Pavel K
gsapienza, General Manager at Mercure Catania Excelsior, responded to this review
Google Translation

Egregio sig Pavel, la ringraziamo per il tempo utilizzato a scrivere i suoi commenti sul soggiorno a Catania e presso...

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Airport Transportation
  • Breakfast included
  • Laundry Service
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
A PRESTIGIOUS FOUR-STAR HOTEL SITUATED IN THE CITY CENTRE. Welcome to the Grand Hotel Excelsior Catania, a prestigious four-star hotel in Sicily's beautiful second city which lies in the shadow of Mount Etna. Black volcanic rock and white limestone have given Catania its own striking visual aspect, which makes it an ideal tourist destination. Our hotel is also well-adapted to meet the needs of business travellers. ... more   less 

Additional Information about Mercure Catania Excelsior

Address: Piazza Giovanni Verga 39, 95129 Catania, Sicily, Italy
Region: Italy > Sicily > Province of Catania > Catania
Price Range: €75 - €165 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Catania Excelsior 4*
Number of rooms: 176
Reservation Options:
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Also Known As:
Excelsior Grand Catania
Hotel Excelsior Grand
Mercure Catania Excelsior Sicily
Hotel Style:
#3 Green Hotel in Catania
#12 Luxury Hotel in Catania
#14 Business Hotel in Catania
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Catania Excelsior staff and other travellers.
8 questions
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Norwich, United Kingdom
26 days ago
Mosta, null, Malta

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Questions? Get answers from Mercure Catania Excelsior staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Suites have great views”
 of 5 bubbles 760duncanc, 2 Oct 2016 | Read review
“Try to get a room with a balcony and Etna view.”
 of 5 bubbles SusannaC760, 17 Sep 2016 | Read review
“Rooms with view of Etna on front of hotel. Roads are cleaned for approx 1 hour every morning at 4.30am.”
 of 5 bubbles cynthiahowlett55, 15 Aug 2016 | Read review
“rooms on the corner”
 of 5 bubbles 540kristijant, 27 Jul 2016 | Read review
“avoid the rooms over the lightweight as they are noisy with plant”
 of 5 bubbles 79amandah, 25 Jul 2016 | Read review
5 of 5