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Mercure Catania Excelsior

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#17 of 50 Hotels in Catania
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Mercure Catania Excelsior
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856 Reviews from our TripAdvisor Community

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Showing 198: English reviews
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Sydney
Reviewed 4 weeks ago

Conveniently located across the road from the airport bus, an easy 15-20 minute walk to the bus terminus for Taormina, Siracusa and to the older town centre,very close to some excellent restaurants,this hotel is a grand dame of Catania. Friendly helpful reception and service in the bar and breakfast room, a large suite with spacious separate sitting room and bedroom...

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Helpful?
Thank WorldTraveller110412
gsapienza, General Manager at Mercure Catania Excelsior, responded to this review

Dear Guest We very much appreciate your comments regarding your stay at the Mercure Catania Excelsior. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services....

A TripAdvisor Member
1 review
Reviewed 4 weeks ago via mobile

Excellent hotel. Service and attention from all staff very good. Breakfast excellent. Location easy to reach and close to good restaurants. Physical space apartments great for a family trip.On Sundays in the square in front of the hotel I recommend attending the local produce fair in the square in front of the hotel before continuing to visit Etna

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Thank A TripAdvisor Member
gsapienza, General Manager at Mercure Catania Excelsior, responded to this review

Dear Guest, we received your comments and we thank you very much for your time dedicated to write your impressions, which are basic for us, both to be able to grow and as exhortation to do our best and celebrate our successes. Moreover, we thank you for having chosen our hotel for your recent stay in Catania. We are very...

United Kingdom
Reviewed 6 March 2017

A reasonable walk from the old centre of town (at least 20 mins) this old hotel probably used to be good in the day. Unfortunately its day has long gone. Expect a smell of urine right outside the front door as you are greeted by the local beggars. It fronts onto a car park so if you want scenery try...

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Helpful?
Thank Simon C
gsapienza, General Manager at Mercure Catania Excelsior, responded to this review

Dear Guest Simon, thanks for your comments. We are working to solve al ltrobles you wrote. Kind regards Giovanni Sapienza Yous very truly Giovanni Sapienza Manager

Reviewed 24 February 2017 via mobile

We've spent one week at this hotel with my husband and our kid. We didn't like it at all, the service at the reception and the restaurant was cold and indifferent. The room was quite big but the wallpaper and the carpet were in a very poor condition ; we had an awful view on the inner yard with some...

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Helpful?
Thank Olga D
gsapienza, General Manager at Mercure Catania Excelsior, responded to this review

Dear Guest, we received your comments and we thank you very much for your time dedicated to write your impressions, which are basic for us to be able to grow and as exhortation to do our best. Moreover, we thank you for having chosen our hotel for your recent stay in Catania. We are very sorry to know we haven’t...

Reviewed 6 February 2017

Stayed at this hotel recently for approx 10 days. We had stayed here 7 years ago prior to its Mercure branding. The staff at breakfast were absolutely fantastic, such lovely, warm people with a genuine interest in customer satisfaction. Mary, Dominica, Giusy, Gianfranco and Carmello were so lovely and brightened each morning with their smiles, attentiveness and chats. We opted...

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Thank EmL26
gsapienza, Direttore generale at Mercure Catania Excelsior, responded to this review

Dear Mrs Emil we received your comments and we thank you very much for your time dedicated to write your impressions, which are basic for us, both to be able to grow and as exhortation to do our best and celebrate our successes. Moreover, we thank you for having chosen our hotel for your recent stay in Catania. We are...

london
Reviewed 2 February 2017 via mobile

This hotel is 20 minutes walk away from the historical center. and It is run in a smooth way. Although the hotel building is in need of some update it is in good condition. Rooms are average size. Sleeping quality is good. Breakfast is also better than many other Italian hotels I have been. Room cleaning, is up to the...

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Thank erolys
gsapienza, General Manager at Mercure Catania Excelsior, responded to this review

Dear Guest, we received your comments and we thank you very much for your time dedicated to write your impressions, which are basic for us, both to be able to grow and as exhortation to do our best and celebrate our successes. Moreover, we thank you for having chosen our hotel for your recent stay in Catania. We are very...

Zagreb, Croatia
Reviewed 8 January 2017

Hotel is located in a big square overlooking a parking lot, but facing a beautiful view of Etna, so if your room is on the right side of the building you can wake up in the morning and check the amount of smoke rising from the top. Breakfast is great, especially for italian hotel with a vast choice of food....

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1Thank mihovil63
gsapienza, General Manager at Mercure Catania Excelsior, responded to this review
Google Translation

Gentile Ospite Abbiamo ricevuto i suoi commenti e La ringraziamo molto innanzitutto per avere dedicato parte del suo prezioso tempo...

Krakow, Poland
Reviewed 29 November 2016

Review collected in partnership with Accorhotels.com
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Thank Robert6412
gsapienza, Direttore generale at Mercure Catania Excelsior, responded to this review

Wilmslow, United Kingdom
Reviewed 29 November 2016

When we arrived our initial impression was fine. The foyer, reception area and the rest of the ground floor looked ok. However that is where it ended. Our room was filthy. The carpet filthy and so warn that the ropes were visible, net curtaims had holes in them. The switches were so dirty and sticky that I had to clean...

Review collected in partnership with Alpharooms
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Thank maryO3069GF
gsapienza, Direttore generale at Mercure Catania Excelsior, responded to this review

Dear Mary, we received your comments and we thank you very much for your time dedicated to write your impressions, which are basic for us to be able to grow and as exhortation to do our best. Moreover, we thank you for having chosen our hotel for your recent stay in Catania. We are very sorry to know we haven’t...

Sao Paulo, SP
Reviewed 6 November 2016

Very nice and confortable hotel, centrally located in the center of Catania. Great food and wines...very pleasant ambience. Staff very professional and ready to attend ones demand. Great shopping area within walking distance

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Thank Afonso B
gsapienza, General Manager at Mercure Catania Excelsior, responded to this review
Google Translation

Egregio Sig. alfonso, desideriamo ringraziarla per gli apprezzamenti espressi a seguito del suo soggiorno presso Mercure Catania Excelsior. E’ con...

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Airport Transportation
  • Breakfast included
  • Laundry Service
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
A PRESTIGIOUS FOUR-STAR HOTEL SITUATED IN THE CITY CENTRE. Welcome to the Grand Hotel Excelsior Catania, a prestigious four-star hotel in Sicily's beautiful second city which lies in the shadow of Mount Etna. Black volcanic rock and white limestone have given Catania its own striking visual aspect, which makes it an ideal tourist destination. Our hotel is also well-adapted to meet the needs of business travellers. ... more   less 

Additional Information about Mercure Catania Excelsior

Address: Piazza Giovanni Verga 39, 95129 Catania, Sicily, Italy
Region: Italy > Sicily > Province of Catania > Catania
Price Range: €79 - €171 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Catania Excelsior 4*
Number of rooms: 176
Reservation Options:
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Also Known As:
Excelsior Grand Catania
Hotel Excelsior Grand
Mercure Catania Excelsior Sicily
Hotel Style:
#3 Green Hotel in Catania
#13 Luxury Hotel in Catania
#14 Business Hotel in Catania
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Catania Excelsior staff and other travellers.
9 questions
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Norwich, United Kingdom
2 months ago
Mosta, null, Malta

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Questions? Get answers from Mercure Catania Excelsior staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Room with view of Mt Etna”
WorldTraveller110412, 26 Mar 2017 | Read review
“Suites have great views”
760duncanc, 2 Oct 2016 | Read review
“Try to get a room with a balcony and Etna view.”
SusannaC760, 17 Sep 2016 | Read review
“Rooms with view of Etna on front of hotel. Roads are cleaned for approx 1 hour every morning at 4.30am.”
cynthiahowlett55, 15 Aug 2016 | Read review
“rooms on the corner”
540kristijant, 27 Jul 2016 | Read review
5 of 5