My visit was splendid! You get the best experience possible from the moment you go beyond the hotel doors. Great personnel makes the hotel shine. Expect outstanding service at all times. This hotel will make your Verona experience definitive!
Beautiful hotel in the center of Verona, just a couple of minutes away from the Arena and casa di Guiletta or other sights. The Palazzo is beautifully renovated, excellent service - from the reception to the breakfast team. Delicious breakfast, Spacious rooms, absolutely recommended.
What a great Hotel. Friendly Staff. Great big rooms. Comfy beds… excellent location, beautiful building and the true gem is Salvatore at their bar! We spent great after dinner time at their bar, great wine selection and extremely good cocktails. Manager Nicola is very attentive and suggested great places for us to go for dinner.
Hotel in excellent location close to all important sights. Staff were pleasant and helpful. Although the bedroom was nice with all expected facilities for a hotel of this standard, the bathroom was very small with an awkward step and trip hazard bidet. Overall, a decent hotel in a great location.
Quirky, clean with history at its heart. Set on multiple levels as a number of buildings are integrated around the archaeological remains on which they sit. Doesn’t quite flow and lacks basic facilities. One gents, one ladies to serve the whole bar/restaurant/breakfast area not enough, especially with workman busy in the area taking over what there was! Shower room/towel rail just too small for two people in a double room. People very friendly/helpful although breakfast room in two parts rather conspired against them.
The best attribute of this hotel is its location as it’s very easy to get to almost anywhere on foot. The room was spacious, good amount of closet and storage space. The downside is that the bathroom, although large with a step in tub, did not have a separate shower. You had to step up into the tub and use the shower head there. For a small stature person, this could be difficult. We have no physical difficulties but still it’s not ideal. Second, the room temperature was incredibly uncomfortable. You have to ask the front desk to turn on the AC and despite multiple requests, nothing changed. The windows couldn’t remain open because of the noise in the streets. Simple amenities, like a iron, were not readily available as they seem to have only one for all guests (we were told). This is a basic necessity so it’s incredulous that this type of hotel could not accommodate this request. Finally, the front desk staff was not nearly as friendly, welcoming or at all helpful as we would have expected. There was possibly one person at the front desk who would assist, but no one welcomed us as we’ve experienced in other locations. A positive was breakfast in the restaurant which had good options and great coffee.; always a good start to the day. Verona overall was delightful, so although this could have been a lovely stay, unfortunately it was not. Disappointing that I would not recommend the hotel.…
Lovely hotel but the staff were not helpful. Two of my nightdresses disappeared - they got mixed up with the laundry but no one cared or showed any sense of urgency. I have filled in endless online complaint forms - their response was that the staff had apologised (no true.) In the end they returned one (not clean) but no sign of the other one. The first room we were offered was not nice at all but the second one was pretty good.
Hotel was clean, staff was friendly and in a great location. I highly recommend this hotel. They had a wonderful breakfast. Hotel is beautiful. Not great views but we were only there one night so it was not important.
Verona… A wonderful place, this is a very special Hotel Super location in the heart of Verona Beautiful understated entrance with ruins Greeted with smiles at reception, nothing to much trouble Our room was immaculate room service - fabulous Everything we needed was in there and a perfect bed ! Breakfast was fabulous ! Vegan diet , the Chef could not be more helpful. Our food was outstanding! I can honestly say I have traveled lots and this is one of the nicest hotels we’ve ever stayed in All is left to say is a huge “Thank You” We loved your Hotel and Verona we will be back for sure Lx
The staff are all very helpful, especially Youssef The location of the hotel is excellent, and it is close to all the important places. I recommend it, and the food was excellent, especially the breakfast varied and satisfies everyone