This was not our first stay in Venice, but our first at Palazzo Stern, we booked with Jet2 holidays . We were given room 505, on the top floor and we were a bit surprised at the condition of the room. The carpets were very old and worn, well passed their use by date, and there was no normal window, instead there was a skylight and a window high up the wall near the ceiling, although we could only see the sky, we did get plenty of light and they both had automatic blinds, if needed. The other aspects of the room were very good, large bed, clean cotton bed linen, a good and fully equipped bathroom, large soft bath sheets, a good shower, safe, mini fridge, coffee maker...and a chocolate on the pillow to welcome us back of an evening, no complaints there. The rest of the corridors on this floor had the same worn out carpets, almost fraying on the treads. We checked out the other two floors below ours and these were beautiful with mosaic flooring and/or thick new carpets, we were obviously in the "standard" rooms as explained by the manager, which was where Jet2 reserved for their clients. A bit disappointing but we didn't let it spoil our stay. As mentioned many times, the terrace was fantastic either eating breakfast, which was excellent, or enjoying a drink, which were reasonably priced for Venice. The staff at the hotel are lovely, always friendly and helpful and the position of the hotel would be hard to beat. We will definitely return in future, but will book directly with the hotel to get a better room allocation.…
8 of us stayed at the Hotel Palazzo Stern in May 2022. They helped us make the reservations through emails. The view of the Canal was amazing. The staff were extremely accommodating. Dining on their patio on the Canal for breakfast and dinner was amazing. The hotel is conveniently located making walking around to the sites pleasant. Also, they are very accommodating with their vintage boat who will take you to the Island of Murano. Special shout out to the lovely lady who prepared our breakfasts every morning. Thank you for a perfect stay to all!
We had wonderful 3 nights at the hotel. The staff is very friendly and extremely helpful, e.g. with restaurant recommendations. The room we had (305) was large enough, the bathroom well equipped (although elderly persons may have difficulties entering the bath tub for a shower since the edge is quite high...). The lovely and quiet terrace is perfect for breakfast or a drink in the evening. I cannot tell anything about the dinner there because we preferred to go to local, small restaurants. The boat transfer from the parking garage to the hotel (for free) was certainly a special treat. The hotel can be highly recommended!
We had the most wonderful stay at Hotel Palazzo Stern. Sibina, Manuel, and the rest of the staff went above and beyond to make sure we had a wonderful stay. The hotel has a gorgeous terrace that is the perfect place to have breakfast or afternoon coffee while overlooking the Venice canals. We also very much appreciated the complementary ride to Murano, where we were able to watch a glass master work right in front of us! I would definitely stay here again next time in Venice.
Palazzo Stern is in a wonderful location on the Grand Canal. We have stayed a few times at the Stern as we have always been happy with the professional service there. This time we had a lovely spacious room, previous visits our room was smaller but still perfectly alright. The breakfast included in our stay was generous and when the sun was out served on the terrace overlooking the Grand Canal. We would highly recommmend the hotel we have nothing negative to say.