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Excelsior Hotel Gallia, a Luxury Collection Hotel, Milan

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9 Piazza Duca d'Aosta, 20124 Milan Italy
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About

#32 of 461 hotels in Milan
Location
Cleanliness
Service
Value
Travellers' Choice
Excelsior Hotel Gallia reflects the glittering essence of Milan's sophistication. Originally opened in 1932, the hotel has been completely renovated by renowned Milanese designer Marco Piva. An architectural jewel of belle epoque grandeur, Piva has created an extraordinary new destination in the city of style.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Bicycle rental
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Paid private parking nearby
Wifi
Hot bath
Indoor pool
Heated pool
Fitness / spa changing rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Rooftop bar
Shuttle bus service
Car hire
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Full body massage
Massage
Rooftop terrace
Baggage storage
Concierge
Non-smoking hotel
Shops
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Soundproof rooms
Air conditioning
Fireplace
Housekeeping
Private balcony
Minibar
Flatscreen TV
Room service
Safe
VIP room facilities
Laptop safe
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Luxury
Historic Hotel
Languages Spoken
English, French, Russian, Spanish and 4 more
Hotel links
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1594Reviews44Q+A100Room tips

Reviews
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Concierge Travels wrote a review Jan 2023
6 contributions2 helpful votes
Perfectly spotted at Milano Centrale the Excelsior Gallia delivers! Superb service and spacious rooms! Well equipped gym and amazing breakfast! Felt very much looked after in a discreet way and they excelled my Milano trip. Thanks to the team!
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Date of stay: January 2023Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Gianrico Esposito, Other at Excelsior Hotel Gallia, a Luxury Collection Hotel, Milan
Responded 1 week ago
Dear 'V6090SOmarcosa' Thank you very much for having stayed with us and for taking time to share such kind review. It is wonderful to read that you had an all round enjoyable experience and that our team made you feel looked after throughout your stay. We hope to have the opportunity to welcoming you back next time you visit Milan. Kind regards, Gianrico Esposito General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
YoaRobe wrote a review Jul 2022
Florida114 contributions54 helpful votes
Hotel's Favourite
This hotel is by far the best hotel we’ve stayed at in Europe. Everything, from the room size, the hotel location, the breakfast products, to the great service we received from every member of the staff. Everyone was super courteous and friendly, always willing to help. The breakfast staff was the greatest. They are always attentive, willing to help and very worried that you are 100% satisfied. The rooms were very spacious, clean, and everything was very well maintained. We had to call maintenance to unclog the bathroom sink and were impressed with the speed and effectiveness of the hotel staff. Location-wise, it’s a little far from the city center. It’s right next door to the Central Station, but it’s about 30 minutes walk to the Duomo and the Castello. You can always rent one of the electric scooters parked around the station. We used them to move around and it was a great experience. I highly recommend to go to the top floor and have some drinks or snacks on the hotel rooftop bar/restaurant. We didn’t have dinner, but went up for drinks and it was a great experience.
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Date of stay: July 2022Trip type: Travelled as a couple
Room Tip: Have some drinks at the terrace and use the electric scooters to move around the city.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Gianrico Esposito, Other at Excelsior Hotel Gallia, a Luxury Collection Hotel, Milan
Responded 3 Aug 2022
Dear 'YoaRobe' Thank you very much for taking time to share such wonderful review. We are so pleased that you were 'wow-ed' by our hotel and the service delivered by our Team. Everyone here takes pride in what we do and it's through feedback like yours that we continue to always try our best. Your review makes a difference to us and it is incredibly helpful as a way to introduce others to the five star service that we provide. It has been a pleasure to have you staying with us and we hope it will not be too long before we have the opportunity of welcoming you back. Kind regards, Gianrico Esposito General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
JLRJRGJLGJRG wrote a review Jan 2023
4 contributions4 helpful votes
We stayed here in December, 2022 in two adjoining rooms. The staff were friendly and helpful at every turn. Our rooms on the top floor gave us a great view of the train station. The beds were comfortable and we appreciated the welcome from the hotel in the form of drinks and fruit sent up to our rooms. The breakfast offerings were varied and delicious with great service. My only issue with the hotel is the shuttle service it provides to the Duomo area. I had read that a car form the hotel can take you to and from the area (it's about a 7 minute cab ride). Instead, we learned it's a shuttle that runs on a schedule. We kept missing it and didn't want to wait the 40 minutes until it returned to get on so we took our own cabs each time. We've stayed in other hotels of this level and they would always just call the shuttle for us when we wanted it. That would have been easier, considering the short distance, and would have been a nicer touch. Otherwise our stay was great and we would return.
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Date of stay: December 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Gianrico Esposito, Other at Excelsior Hotel Gallia, a Luxury Collection Hotel, Milan
Responded 3 weeks ago
Dear 'JLRJRGJLGJRG' Thank you very much for taking time to share with us your kind review. We have read your comments attentively, appreciate your open feedback regarding our shuttle service, and we are happy to know that you consider your stay most enjoyable and you would return to our hotel. It is great to read that the warm and friendly service extended by our colleagues made you feel welcome and we hope to have the opportunity to welcoming you back in the near future. Kind regards, Gianrico Esposito General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Morriosity wrote a review Jan 2023
Salt Lake City, Utah52 contributions39 helpful votes
The concierge worked a miracle for us, getting us on a Last Supper tour that had been sold out for weeks. Warm tile bathroom floors made visiting the spacious bathroom even better. Great bed, too. 24 hour room service made things super convenient as well. Having the train station across the street was a beautiful thing on a rainy day.
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Date of stay: January 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Gianrico Esposito, Other at Excelsior Hotel Gallia, a Luxury Collection Hotel, Milan
Responded 3 weeks ago
Dear 'Morriosity' Thank you very much for having stayed with us and for taking time to share your review here on TripAdvisor. We pride ourselves on our high quality service, and no request is too big for our colleagues hence it is wonderful to read that our Concierge team managed to secure the 'Last Supper' tickets for you, making your stay experience in Milan this extra special. It has been a pleasure to have you as our Guests, we are happy that you have thoroughly enjoyed your stay and we hope to have the opportunity to welcoming you back in the near future. Kind regards, Gianrico Esposito General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Wayne P wrote a review Jan 2023
Sydney, Australia310 contributions272 helpful votes
The Excelsior Gallia Milan is a beautiful hotel with great service, excellent restaurant. I found Milan to be quite ‘spread-out’ - so be ready for lots of walking to see all the sights. The Gallia is in a pretty good location and very convenient (across the road) to the central train station. Rooms are modern and comfortable. I especially liked the Acqua de Palma toiletries.
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Date of stay: September 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Gianrico Esposito, Other at Excelsior Hotel Gallia, a Luxury Collection Hotel, Milan
Responded 3 weeks ago
Dear '707waynep' Thank you very much for taking time to share with us your review. We truly appreciate your compliments towards our hotel and our team; customers' satisfaction and happiness is always our priority and we are delighted that we managed to make your stay memorable. We hope to have the opportunity to welcoming you back next time you visit Milan. Kind regards, Gianrico Esposito General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Matthew G wrote a review Jan 2023
+1
I am breaking this into sections to give a fully detailed, honest and useful review of the Excelsior Hotel Gallia, a Luxury Collection Hotel Milan. I found my stay overall UNDERWHELMING. You can do much better for this price point (try the Westin). we paid $433 USD per night including tax. Hopefully future travelers will find this helpful. Location: 5 star. Right outside Milan Centrale (1-2 min walk, literally right there), Milan's main train station. Very very convenient location, was one of the main reasons I chose this hotel. Every bus and train you need to travel anywhere in Milan (or the country for that matter) is literally right outside, footsteps from your hotel room. Pre Check in: 2 star. The Hotel sends me a confusing email confirming my reservation, saying I had booked 2 guest rooms, though I had only booked 1 for myself and my fiancé staying together. They also asked in the email if we wanted to book any spa treatments or activities. My fiancé had booked an appointment ahead of time a month in advanced at the "luxury Sheseido spa" at the hotel, so I also mentioned that in my reply. Check in: 3.0/3.5 star. We arrived around 1pm on December 30th 2022 for a 3 night stay. We were greeted by Bellman who kindly escorted our bags inside the hotel and up to our room. At reception the staff working were kind and explained how we had a 115 euro credit for food and beverage to be used for either of the 2 restaurants or 2 bars, or room service as we booked with AMEX. They also asked if we wanted to book any activities in Milan or appointments at the spa. I had mentioned yet again we already made an appointment at the spa. The check in agent also told us we received a double upgraded room via AMEX, this sounded like it would be nice, but was ultimately underwhelming. The Room: 3/3.5 star. The room looked like it was trying to emulate the vibe and ambiance of the Four seasons, but it failed in this aspect. A wannabe 5 star hotel room (Room 220 to be exact). The door was scratched, the desk was worn with scratches, the carpet was stained in multiple places. The light switches were supposed to be smart lighting, but were impossible to use, and the lighting for the bathroom mirror was broken, and made an ongoing scratching and clicking sound that kept me up at night. The pros: bed was comfortable, and the view from the small balcony was nice. They also provided nice robes, and toiletries from Aqua de Parma which were really nice. The room also provides complementary still water and a Nespresso maker/coffee station. There is also a stocked mini bar for a fee. The bathroom is spacious, and the climate control worked fine. The worst part of this “double upgraded” room though was that it was located right next to the service lift, so we continuously heard staff exiting/entering the lift. Spa: 3 star. This was really where I had my largest issue. We centered a good portion of our stay around a hotel spa booking. We wanted to have the convenience of walking down the hallway from our room to a 5 star spa. To begin, my fiancé booked a spa appointment at the hotel for New Years day at 11am. This booking was made a month in advance. The spa said they would email her a confirmation. No email came. A week before our trip, she called up the spa again to reconfirm. They said they saw the reservation on file, and apologized for no email being sent; they said they would resend it. The email never came. On the day of our arrival, we had no time to stop by the spa in person before 7pm since we had a tour booked for the Duomo. So I decided to drop by the next morning, as I was thinking of making an additional booking. When I stopped by in the morning the spa manager (who was very friendly) informed me that the spa was closed for treatments from December 31 through January 2 for the holiday, and that they had no record of our booking. His excuse for the mistake was that when we made the reservation the spa was under different management. After going back and forth with him (and having to show proof of phone records) , and the management at the lobby, the hotel kindly accommodated by booking us a couples massage downtown at the Four Seasons (could only get 530pm and we had to get ourselves downtown, but this was a fair accommodation). This was the one right thing they did for us, as Excelsior Gallia paid for the service. But there is nothing like getting the Four Seasons to fix your mistakes! The Four Seasons service and couples massage was amazing. The spa facilities at Excelsior Gallia include a sauna, steam room, relaxation area, a pool and a jacuzzi that is only open 11am-7pm Italian standard time, so communicating from the US to the spa isn’t the easiest task. The pool area is not well kept, with broken spa jets and a dirty floor. The jacuzzi is lukewarm. There was a towel shortage when I went to the pool my second day at the hotel (took about 10 min to get a towel). There are not that many chairs (cheap recliners), and only 1 attendant (the friendly, hardworking, understaffed manager, who seems to be given a low budget) working the spa. It was hard to find a chair at the pool, and was crowded with children, as well a couple making out. No spa etiquette was enforced. There seems to be 0 communication between the spa and general management as the reception area was promoting treatments to guests for the dates of our stay. In hindsight I am happy our treatment wasn’t at Gallia but instead at the Four Seasons. In contrast the Four Seasons spa is open 9am-9pm, well staffed and immaculately clean/comfortable. The service and facilities do not compare. This is why I call Excelsior Gallia a “wannabe 5 star hotel”. Staff/ Service: Inconsistent, 3.5 star. The staff were mostly friendly, but we were rushed to finish breakfast on New Years day so they could get ready to sell their special 60 euro pp brunch. When they rushed us out we noticed multiple other families enjoying their breakfasts, we found this obnoxious. We felt guests were assigned tiers where certain families are clearly given better service, in broad daylight. We also wanted to use our AMEX credit at the terrace bar on New Years eve for cocktails but it was closed to us for a private event. As a back up we tried to get drinks at the downstairs bar, but that was apparently also fully reserved (though we didn’t see anyone sitting). To accommodate they sat us at the lobby and brought us drinks (20 euros per drink, 6 euro for a bottle of glass still water, includes small snacks). The lobby is not the same experience as the bar itself or the hotel’s acclaimed terrace. It took over 20 minutes for them to bring out a single drink. On the bright side we were given a free bottle of decent prosecco served alongside canapés as welcome gift since we booked with AMEX. We felt the staff at the four seasons on our spa day were nicer even though we weren’t even staying at their hotel. Food/Beverage taste/variety: Delicious, no complaints, actually 5 star. Gym: open 24/7, well kept, great variety of equipment, also 5 star Overall:3.5 stars. It’s a shame when the 5 star hotel you are not even staying at treats you better then the supposed 5 star hotel you are staying at. Excelsior Gallia lacks the kept rooms, spa amenities, and service/staff communication necessary to truly be considered 5 star. If some improvements are made in these areas, it is attainable in the future. For now, I would consider it 3.5 starts on average, 4 stars at best, a 5 star wannabe. I would not pay more than $300 per night to stay here. Amex should remove it from the Fine Hotels/Resorts list. Marriot Bonvoy should not place it on the same tier as the Ritz Carlton and St Regis.
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Date of stay: December 2022
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Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Gianrico Esposito, Other at Excelsior Hotel Gallia, a Luxury Collection Hotel, Milan
Responded 3 weeks ago
Dear 'Dreamer294892', Thank you very much for sharing your review here on TripAdvisor. I am extremely sorry about your unpleasant and such disappointing experience you have gone through at our hotel. I completely agree that the issues, from accommodation to the shortfalls in our service, do not reflect the level of standard that a hotel of such caliber as ours should continuously maintain and that our Guests must experience whenever they choose to stay with us. Please accept my most sincere apologies for the upset and frustration we have caused you; kindly rest assured that I have personally followed up with the relevant department heads on every aspect of your stay in order make sure that the team is being sensitized and that such situations that occurred will not repeat themselves again. While I understand that my apologies will not change your perception of our hotel, I remain at your entire disposal and I do hope that in the future, you might decide to give us another opportunity to have you as our Guests again so that we may provide you with the real ‘Gallia’ experience that you should have lived during your recent visit. Me and my team, we all would go above and beyond to ensure that you would have a most enjoyable experience. Kind regards, Gianrico Esposito General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Wanderer wrote a review Dec 2022
Houston, Texas14 contributions16 helpful votes
What a beautiful hotel! We only stayed one night but it was perfect! The room was beautiful, nice updated bathrooms. It is directly across the street from Milan Central, so perfect for train travel. Hotel staff was so friendly and helpful! Would absolutely stay again when in Milano!
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Date of stay: December 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Gianrico Esposito, Other at Excelsior Hotel Gallia, a Luxury Collection Hotel, Milan
Responded 23 Dec 2022
Dear 'leeannf621' Thank you very much for your kind review. We are absolutely thrilled to read that you thoroughly enjoyed your stay experience with every aspect being in line with your expectations. It has been a pleasure to have you staying with us and we look forward to welcoming you back next time you visit Milan. Kind regards, Gianrico Esposito General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Louis L wrote a review Dec 2022
Nicosia, Cyprus213 contributions89 helpful votes
Good location friendly staff Hotel renovated a few years ago Old tired in places No hot water in a few rooms after telling them time and time again to fix . Basically told them three mornings and two nights !!! No one came back to us even once. No front office no manager nothing Obviously will not recommend
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Date of stay: December 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Gianrico Esposito, Other at Excelsior Hotel Gallia, a Luxury Collection Hotel, Milan
Responded 12 Dec 2022
Dear Mr. Louis L Thank you very much for taking time to share with us your feedback. While we are pleased about your compliments towards our team and we are glad that you appreciated the location of our hotel, we are very sorry and concerned about your comments regarding the lack of action from our side after you reported the issues you were experiencing with hot water. Please accept our sincere apologies for this inconvenience; this certainly should have not happened in a hotel of such caliber as ours and please rest assured that this matter has been followed up internally with the relevant department head. We truly wish your experience here at the Excelsior Hotel Gallia was most enjoyable and while we understand that the above has put a negative spin on your overall impression of our hotel and our apologies may not change it, we do hope that in the future you might consider returning to stay with us again. We all would do our utmost to go above and beyond to leave you with a long-lasting impression for the right reasons. Thank you and I remain at your disposal. Gianrico Esposito General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Soroosh P wrote a review Dec 2022
San Francisco, California31 contributions36 helpful votes
I want to write positive things about this hotel; but beyond the breakfast and the iconic historical hotel there is little to rave about here. We stayed in a signature suite but the room lacked the upkeep a hotel of this caliber is expected to have. I had a specific request for the concierge and they sent us astray which was disappointing. The hotel needs to address its level of upkeep in rooms and polish the service provided.
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Date of stay: November 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Gianrico Esposito, Other at Excelsior Hotel Gallia, a Luxury Collection Hotel, Milan
Responded 9 Dec 2022
Dear 'Soroosh P' Thank you very much for taking time to share with us your review. We are sorry to learn that apart from the breakfast, your stay experience at our hotel was so disappointing. It is always our aim to make sure that our guests leave with positive memories hence we regret to read your feedback, especially because you have chosen to stay with us celebrating such special occasion as your anniversary. Please rest assured that your comments regarding the service provided by our team, as well as the level of upkeep, are being addressed. While we truly wish you had a most enjoyable visit, we do hope that next time you visit Milan you might decide to give us another opportunity to have you as our guests. We all would do our utmost to make your stay experience truly memorable in the best possible way. Thank you and kind regards, Gianrico Esposito General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
martin.p wrote a review Dec 2022
Zurich, Switzerland23 contributions19 helpful votes
Most probably my best experience I've ever had in Italy. Friendly staff, they arranged more than asked for our anniversary, great breakfast, nice spa. I also enjoyed the location - directly at the main train station and stations of two underground lines. The only shortcoming is that the materials were obviously not of the top quality, as some parts are worn out ('leather' on the drawers in the wardrobe, etc.) Can fully recommend!
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Date of stay: October 2022
Value
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Gianrico Esposito, Other at Excelsior Hotel Gallia, a Luxury Collection Hotel, Milan
Responded 23 Dec 2022
Dear Mr. martinpolakovic Thank you for having stayed with us and for taking time to share your review. We are so happy to learn that you think so highly of our hotel and that the service, outlets as well as our location meet your standards. It has been a pleasure to have you as our Guests in the occasion of your anniversary and we hope to have the opportunity to welcoming you back next time you visit Milan. Kind regards, Gianrico Esposito General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
US$454 - US$607 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
le meridien gallia hotel milan, le meridien hotel milan, le meridien milan, milan le meridien
LOCATION
ItalyLombardyMilanStazione Centrale / Zone 2
NUMBER OF ROOMS
237
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EXCELSIOR HOTEL GALLIA, A LUXURY COLLECTION HOTEL, MILAN - UPDATED 2023 Reviews & Price Comparison (Italy) - Tripadvisor

Frequently Asked Questions about Excelsior Hotel Gallia, a Luxury Collection Hotel, Milan
Which popular attractions are close to Excelsior Hotel Gallia, a Luxury Collection Hotel, Milan?
Nearby attractions include Palazzo Lombardia (0.4 km), Milano Centrale (0.2 km), and Grattacielo Pirelli (0.1 km).
What are some of the property amenities at Excelsior Hotel Gallia, a Luxury Collection Hotel, Milan?
Some of the more popular amenities offered include an indoor pool, a rooftop bar, and free wifi.
Which room amenities are available at Excelsior Hotel Gallia, a Luxury Collection Hotel, Milan?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Excelsior Hotel Gallia, a Luxury Collection Hotel, Milan?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Excelsior Hotel Gallia, a Luxury Collection Hotel, Milan?
Yes, paid private parking nearby and valet parking are available to guests.
What are some restaurants close to Excelsior Hotel Gallia, a Luxury Collection Hotel, Milan?
Conveniently located restaurants include BARZAC • Tradizione Piacentina, Ta Bonu! Culurgiones Bar & Gourmet Sardo, and Antica Gelateria Sartori.
Are there opportunities to exercise at Excelsior Hotel Gallia, a Luxury Collection Hotel, Milan?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Does Excelsior Hotel Gallia, a Luxury Collection Hotel, Milan have an airport shuttle?
Yes, Excelsior Hotel Gallia, a Luxury Collection Hotel, Milan offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Excelsior Hotel Gallia, a Luxury Collection Hotel, Milan have airport transportation?
Yes, Excelsior Hotel Gallia, a Luxury Collection Hotel, Milan offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Excelsior Hotel Gallia, a Luxury Collection Hotel, Milan?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Excelsior Hotel Gallia, a Luxury Collection Hotel, Milan?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.