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The Westin Palace, Milan

Booking.comUS$252*
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#66 of 428 Hotels in Milan
Certificate of Excellence
GreenLeadersSilver level
11/06/2017 12/06/2017
1 room 2 adults 0 children
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The Westin Palace, Milan
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732 Reviews from our TripAdvisor Community

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Showing 481: English reviews
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New York, NY
Reviewed 4 days ago NEWvia mobile

I have no idea how this hotel obtained a 5 star rating or why so many reviews are positive, so allow me to tell you the truth and to help set your expectations. We were upgraded to a suite on the main floor that looked like it was 20 years old, at least with generic looking furniture that looked like...

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Helpful?
Thank Elizabeth Y
Starwood M, Guest Relations Manager at The Westin Palace, Milan, responded to this review

Dear Elizabeth Y, We’re sorry to read that your experience at our hotel was so disappointing and so very different from that of the most of our guests. We also truly regret it that you did not voice any of your disappointment to a staff member while you were here so that we could do something about it or see...

Dubai, United Arab Emirates
Reviewed 4 days ago NEWvia mobile

Staying at Westin today and the lobby looks more like a train station hallway rather then a 5 star hotel. There are several conferences and meetings held all over the place, loud people, too many people... not the way it should be !

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Helpful?
Thank TheGastronomist
Starwood M, Guest Relations Manager at The Westin Palace, Milan, responded to this review

Dear TheGastronomist, We do understand that when occasionally the hotel hosts a large conference or event, attendants might spill out into the lobby during breaks chatting and generally catching up, still such events are a vital part of a hotel’s operation. Guests who may find this inconveniencing are welcome to the privacy of our Lounge Bar or of the lower...

Cairo, Egypt
Reviewed 4 days ago NEW

i stayed at the westin palace in Milan twice, first time was in July 2014 for only one night as i was passing by Milan on a road trip from Stuttgart to Monaco, and was a fast but a comfy stay. Second time was during the last weekend of Milan fashion week in September 2014, where i was invited to...

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Helpful?
Thank mrAzmy
Starwood M, Guest Relations Manager at The Westin Palace, Milan, responded to this review

Dear mrAzmy, This review dating back to your stay in September 2014 omits some key information. When we upgraded your stay, we could not imagine that you would host in the suite a party inviting 20 plus people and a DJ or we would have informed you that regretfully that was not doable. Italian Law mandates that anyone accessing a...

Winthrop, Washington
Reviewed 1 week ago

Stayed six nights at the Westin Palce for our anniversary. The stay could not of been nicer. Given an up graded room with a very early check in upon arrival. Also a nice bottle of spumante and chocolates was delivered with a note from the assistant manager. The service at the hotel during our stay was a way above average....

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Helpful?
Thank 25enzo
Starwood M, Guest Relations Manager at The Westin Palace, Milan, responded to this review

Dear 25enzo, It was a great pleasure for us to know that you had chosen Milan and The Westin Palace to celebrate your anniversary, so how could we not step in and do what we could do to make this anniversary stay special?! We are delighted that we have created a great memory of this celebration for the two of...

Reviewed 1 week ago via mobile

Westin Palace is situated around 15min from Duomo and Scala, so ideal for short trip to do sightseeing and breathe the vibe of Milano. So far so good... the executive suite in 9th floor offers nice view over the city as well as a steamroom and lots of space. The room was clean and in good order. The breakfast came...

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Helpful?
Thank Gor D
Starwood M, Guest Relations Manager at The Westin Palace, Milan, responded to this review

Dear Gor D, We greatly appreciate the time you have taken to share this detailed review of our property, this is the kind of information that truly helps us understand our guests’ experience at the hotel. We take note of your comment on breakfast and have a project starting shortly to enhance our offering. Incidentally, several packages on our website...

Reviewed 1 week ago via mobile

At the arrival we were checked in by Cristina, who explained us all what we needed to know on our journey and made us feel at home from the beginning. Having breakfast the 3 days of our stay was a great choice. The quality and variety of the food and the service provided by the F&B department was top notch...

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Helpful?
Thank Bertran M
Starwood M, Guest Relations Manager at The Westin Palace, Milan, responded to this review

Dear Bertran M, We are delighted to know that you had a wonderful stay here and that we were able to help you make the most of this city break so that you could leave feeling renewed. Thank you for sharing these comments and for your kind praise for Cristina, we hope to welcome you back soon. Be well, Guest...

london
Reviewed 2 weeks ago via mobile

We celebrated my daughters birthday in milan and stayed in this amazing hotel we were upgraded and a birthday cake and bottle of prosecco was delivered to our room for my daughters birthday, wonderful hotel with great staff especially gianluca who works on concierge he has exemplary customer service skills a real credit to the Westin palace hotel. This is...

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Helpful?
Thank petal61
Starwood M, Guest Relations Manager at The Westin Palace, Milan, responded to this review

Dear petal61, It was really nice of you to choose our hotel for this visit to Milan on the occasion of your daughter’s birthday, a daughter’s birthday is something special and we’re glad that we were able to make you celebrate in style. We will certainly pass on your kind words of praise to our great concierge Gianluca and look...

A TripAdvisor Member
Level Contributor
20 reviews
4 hotel reviews
2 helpful votes
Reviewed 2 weeks ago via mobile

Location near the central station, excelent bed and pillows. Good lobby bar, best concierge!! and the ladies at the front desk always willing to help. Breakfast ok. Good size rooms and king size bed (not very common in Italy)

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Helpful?
Thank A TripAdvisor Member
Starwood M, Guest Relations Manager at The Westin Palace, Milan, responded to this review

Dear Tripadvisor Member, Thank you for sharing these comments, we’re delighted to know that you enjoy our hotel and feel well looked after by our Front Desk and Concierge teams. We hope to see you back, be well Guest Experience Team The Westin Palace Milan

Reviewed 2 weeks ago

Spent 2 nights over the weekend with the wife. The hotel is in a great location, very close to tube station, also walkable distance to duomo and other central places. The hotel is old, but quite well maintained, in much better shape than Sheraton in Milan. Before check-in, I already saw in an app upgrade from classic to a Deluxe...

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Helpful?
Thank Piotr P
Starwood M, Guest Relations Manager at The Westin Palace, Milan, responded to this review

Dear Piotr P, Thank you for posting this review and for letting us know about your experience at the hotel. While we are happy that you found the location great and the hotel nice, we are truly sorry to know you felt the service was lacking and we will be sharing your comments with the staff involved to improve their...

Sliema, Malta
Reviewed 2 weeks ago

The person running breakfast managed to forget my hot drink order 3 days in a row, he was dressed as a manager but was completely useless. I even flagged down a waitress to ask if he was just being this way on purpose, maybe he didn't like my face or his total incompetence was a result of something else. She...

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Helpful?
1Thank PaulDom98
Starwood M, Guest Relations Manager at The Westin Palace, Milan, responded to this review

Dear PaulDom98, We can only reiterate the response and apologies posted yesterday following the review made by another member of your family. We are sorry to know that you felt the service at our hotel was not to par and we have taken both your comments and those of reviewer tamejju as things to work on straight away to ensure...

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11/06/2017 12/06/2017
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Staying in Stazione Centrale

Neighbourhood Profile
Stazione Centrale
Central Station represents a bridge towards the future. Impressive skyscrapers and new age buildings stretch the skyline with the majestic Unicredit Tower cutting through. Surrounding it are large towers that define Piazza Gae Aulenti, where the fountain and the Monumento Trombe leave one breathless. A famous building of the district is the Vertical Forest, where the innovative materials and trees planted on the terraces are a unique mix of nature and man-made construction. In the district, there is the Monumental Cemetery, known for its antique tombs with sculptures portraying angels of commemorative scenes many will find touching.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Room Service
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Public Wifi
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
Discover a place where you can be at your best. Upon entering The Westin Palace, Milan, we welcome you with sights, sounds and scents to stir your soul and replenish your spirit. Leave the outside world behind and allow you senses to be elevated. You have found your place to relax, revive and experience renewal. ... more   less 

Additional Information about The Westin Palace, Milan

Address: Piazza della Repubblica 20, 20124 Milan, Italy
Region: Italy > Lombardy > Milan > Stazione Centrale
Price Range: €155 - €479 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Westin Palace, Milan 5*
Number of rooms: 227
Reservation Options:
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Also Known As:
The Westin Palace, Milan Hotel Milan
Westin Palace Milan
Westin Milan
Milan Westin
Hotel Style:
#14 Green Hotel in Milan
#47 Romantic Hotel in Milan
#55 Luxury Hotel in Milan
#75 Business Hotel in Milan
#91 Family Hotel in Milan
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Palace, Milan staff and other travellers.
12 questions
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Questions? Get answers from The Westin Palace, Milan staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“outside facing if not higher floor”
Nevines, 5 May 2017 | Read review
“Choose contemporary room”
mpatel491, 28 Apr 2017 | Read review
“Buy a 24 hour or 2 or 3 day travel card from the metro station. Also, buy the 3 day museum card and save loads.”
Chrisyewtree, 27 Apr 2017 | Read review
“Join Starwood preferred Guest and build up tiers to gain benefits.”
GordonR273, 26 Apr 2017 | Read review
“Classic rooms are nice and big”
635rohitp, 22 Apr 2017 | Read review
5 of 5
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Prices are for 1 room, 2 adults
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