Which popular attractions are close to The Westin Palace?

Nearby attractions include Giardini Pubblici Indro Montanelli (0.2 km), Monkey Cocktail Bar (0.4 km), and Porta Nuova (0.3 km). See all nearby attractions.

What are some of the property amenities at The Westin Palace?

Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge. See all property amenities.

Which room amenities are available at The Westin Palace?

Top room amenities include a minibar, air conditioning, and a refrigerator. See all room amenities.

What food & drink options are available at The Westin Palace?

Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay. Learn more.

Is parking available at The Westin Palace?

Yes, paid private parking on-site and valet parking are available to guests. Learn more.

What are some restaurants close to The Westin Palace?

Conveniently located restaurants include The Friends Pub Milano, Ta Bonu! Culurgiones Bar & Gourmet Sardo, and Nàpiz' Milano. See all nearby restaurants.

Are there opportunities to exercise at The Westin Palace?

Yes, guests have access to a fitness centre and a sauna during their stay. Learn more.

Does The Westin Palace have airport transportation?

Yes, The Westin Palace offers airport transportation for guests. We recommend calling ahead to confirm details. Learn more.

Are any cleaning services offered at The Westin Palace?

Yes, dry cleaning and laundry service are offered to guests. See all property amenities.

Are pets allowed at The Westin Palace?

Yes, pets are typically allowed, but it's always best to call ahead to confirm. Learn more.

Does The Westin Palace offer any business services?

Yes, it conveniently offers a business centre, meeting rooms, and a banquet room. See all property amenities.

THE WESTIN PALACE - UPDATED 2022 Hotel Reviews & Price Comparison (Milan, Italy)

Will Thomas wrote a review 13 Jan

London, United Kingdom19 contributions22 helpful votes

Outstanding all round

When given the title of 5*, your expectations are always set high. However to stand out from all of the other 5* hotels is the real challenge in this industry. I can confidently say that in terms of customer service and quality of the room, this the best hotel I have stayed in in Europe. I couldn't have been more impressed. The room itself was massively spacious with a large lobby area (which is rare). The design and decor of the room really captures the Italian class and style. Customer service from the doorman to the bar tender to the phone operators was 10/10. Hotel facilities are great and i generally just a really nice environment to be in. Thank you, Westin Palace :) 100% WOULD RECOMMEND

Date of stay: January 2022

Value

Cleanliness

Service

1 Helpful vote

Helpful

Response from Westin Palace, Owner at The Westin Palace

Responded 5 days ago

Dear William T, Thank you so much for sharing this wonderful feedback! We are delighted that you loved the design and comfort of our rooms: we put a lot of thought in how to make them feel contemporary while preserving classic Milanese elegance and it is very rewarding to see that they are appreciated. And we are touched by the praise you have extended to our staff. We do hope that we will be able to say thanks in person when your travels will bring you to Milan again. Stay well, Massimo De Venuto Director of Operations, The Westin Palace Milan

Angelina S wrote a review 8 Jan

4 contributions3 helpful votes

Best Hotel I've Ever Stayed In

My family and I cannot thank Riccardo Arnaldi and the entire Westin Palace Milan staff enough for the kindness and generosity shown to us this week while we were under isolation due to COVID-19. We spent two incredible weeks in Milan and Cervinia and were to stay at the Westin Palace Milan for one night before flying home. My family brought antigen tests with us from the US but upon a video chat with the doctor, realized they were expired and thus not valid. It was 6:30pm on New Year’s Eve and most testing sites were already closed for the long weekend. We were in a panic. Riccardo Arnaldi, Westin Milan’s Head Concierge came to our rescue as he not only found an open pharmacy, but pleaded with the pharmacist to stay open so we could test. Riccardo hailed us a taxi and we flew down the street. I immediately tested positive with only 12 hours before our flight was set to leave, causing great stress in our family as we were now stuck at our hotel for ten days for isolation and quarantine. What were we going to do? My husband further booked the room to ensure we had housing for our sudden extended stay. Riccardo again jumped into action, giving us his business card and WhatsApp phone number so we’d have direct connection with him, even while he was off work. He was able to keep us in our upgraded room to ensure the comfortability of my family of three as we were not allowed to leave for the duration of the isolation/quarantine. The hotel immediately brought us a huge stack of towels, toiletries, water bottles, coffee, and more to ensure we had all we needed. Anything else was just a phone call away. The room service food was fantastic. I highly recommend the veal cutlet. We also used the food delivery app, Deliveroo, for days on end (also highly recommend) and the front desk ensured our food was brought up to our room as soon as it arrived (calling to inform us each time for safety) without a hint of annoyance that they were our personal deliverymen three times a day. We sat in that room every day, bored but thankful it was not severe. The Westin Palace Milan staff were always asking how we were feeling each time they dropped off items and offering well wishes for a speedy recovery. Additionally, the rooms at the Westin Palace Milan are gorgeous, the downtown views are dreamy, and the beds are extremely comfortable. - it could be way worse! We were trying to stay positive. Fast forward to the day when my husband and daughter were done with quarantine and due to fly home without me (where our dog had been impatiently awaiting our arrival). Riccardo set an appointment for the hotel doctor to come in and test them. He was there at every moment to help my family. Without boring you with the details, flying requirements at the time necessitated either a negative antigen test or letter of recovery from a doctor. It was stressful to figure all this out in addition to managing US versus Italian isolation protocols. Riccardo again went out of his way, on his day off, to bring me an antigen test from his own personal stash at home as well as pizza and fruit from the grocery store, purchased with his own money. When I tell you this hotel is top-notch, I mean it! I’ve never been treated more kindly by a stranger and have used this time to reflect on my ability to pay it forward in the future. Riccardo is purely a good human and a reminder to all of us to be kind to one another. Thank you, Riccardo, and Westin Palace Milan!…

Date of stay: December 2021

Value

Cleanliness

Service

1 Helpful vote

Helpful

Response from Westin Palace, Owner at The Westin Palace

Responded 1 week ago

Dear Angelina S, Thank you so much for all your very kind words of appreciation for our hotel and for the grace and patience with which you faced testing positive and having your travel plans so disrupted. If we were able to make things a little bit easier for you and your family and make you feel comfortable and looked after, we are very happy about it. Riccardo is indeed a very special, very caring person and he is delighted to know that he made such a difference during some difficult days. We hope all of you are well recovered and will remember only the nicest things about this visit. From all your friends at The Westin Palace, stay well and take care, Massimo De Venuto Director of Operations, The Westin Palace Milan

Jason K wrote a review 3 Jan

London, United Kingdom13 contributions17 helpful votes

10/10 would recommend nothing to complain about Fantastic

Amazing stay in the Westin palace . As soon as we arrived we got the warmest most friendly welcome from the Westin palace . The hotel was super clean , had super spacious rooms , kindest most helpful staff , and also a great location with a walking distance from the centre . Concierge especially Ricardo was great and so helpful to are family . From organising reservations in the most phenomenal restaurant, helping us plan are days in the city , guiding us to the best places to go and even being able to book last minute tickets in the san sero stadium for us . No task was to big . I would 10/10 recommend staying in the westin palace , and would also want to say a special thank you to all the staff especially Ricardo for all there help .

Date of stay: December 2021Trip type: Travelled with family

Room Tip: Plan your days ahead so they are not wasted . And definitely ask Ricardo in concierge for help...

See more room tips

Helpful

Response from Westin Palace, Owner at The Westin Palace

Responded 1 week ago

Dear Jason K, It was a real pleasure to have you and your family staying with us and we are delighted that you felt right at home here, with Riccardo and team taking care of you and making sure you could make the most of your visit and experience the best Milan has to offer. We truly appreciate this great feedback and will share it with all our associates, we all hope that you will stay with us again one day! Be well, Massimo De Venuto Director of Operations, The Westin Palace Milan

o2mpx wrote a review 1 Jan

San Diego207 contributions91 helpful votes

Convenient Location to Train Station

Roughly 15min walk to Central Train Station. Lobby has good meal options with a restaurant and lounge. Staff is friendly and responsive. Property is a bit older but well maintained. There is grocery and drug store but not a ton of options.

Date of stay: December 2021Trip type: Travelled as a couple

1 Helpful vote

Helpful

Response from Westin Palace, Owner at The Westin Palace

Responded 1 week ago

Dear o2mpx, We are very glad that you enjoyed our hotel: while the building is indeed historic, guestroom and public areas were renovated very recently and combine classic style with Milanese contemporary design. There are plenty of restaurants, bars and food joints near the hotel, both heading toward the Corso Buenos Aires shopping area and toward the vibrant Porta Nuova District. Our front desk staff is always willing to share local insights and help explore. Thank you for sharing this review of your experience, we hope you will visit again! Be well, Massimo De Venuto Director of Operations, The Westin Palace Milan

Europegoer wrote a review Dec 2021

New Jersey, USA27 contributions25 helpful votes

Great Staff

Superb service that started with check in. We were shown 4 different rooms to choose from as an upgrade as Marriott Gold members. An extra bed and luggage were delivered within minutes. Location is great, 20 minutes to the Duomo through a nice park, 15 minutes to both train stations, 10-12 euros via taxi to anywhere in the center. The building is beautiful and the rooms and amenities are well appointed. The front desk staff are extremely helpful with reservations and anything one might need. I especially want to thank Antonella and Moustafa for going above and beyond trying to resolve an issue with getting my Covid test results from the doctor that does the test at the hotel for 90 euros. Not sure I would recommend that service to anyone, although it may have been an isolated incident it was very frustrating. Other than that, I would definitely recommend The Westin Palace…

Date of stay: December 2021Trip type: Travelled with family

1 Helpful vote

Helpful

Response from Westin Palace, Owner at The Westin Palace

Responded 1 week ago

Dear Europegoer, Thank you so much for recommending our hotel to fellow travelers and for taking the time to share this great feedback on your stay experience. We are very glad that you loved our hotel and that you found our front desk associates, Antonella and Moustafa above all, friendly and helpful. Sorry about the issue with the Covid test service, we have been in contact with this test provider for some time now and feedback from customers has always been positive. We look forward to welcoming you back, should your travels bring you to Milan again! Stay well, Massimo De Venuto Director of Operations, The Westin Palace Milan

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The Westin Palace Hotel Reviews, Milan

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