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Hilton Milan

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2,385 Reviews from our TripAdvisor Community

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Showing 1,576: English reviews
Reviewed 6 August 2015

We had an overnight stay here on our way to Switzerland. I was bit skeptical about this hotel reading reviews on tripadvisor, but I was completely blown off by the hotel, right from stepping into it. Was greeted by extremely gentle guy at the reception, who checked us in right away and also upgraded us to better room saying the...

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Helpful?
Thank Shishpan
HiltonMilan, General Manager at Hilton Milan, responded to this review

Dear guest, thank you for sharing your positive reviews on Tripadvisor. I'm very pleased you enjoyed your stay here and were pleased with our service and facilities, especially the fron desk team and for your positive comments about the rooms as well as our famous Hilton Breakfast. I will share your comments with my team. I thank you again and...

Reviewed 3 August 2015 via mobile

As a family of 4 we had 2 rooms for 2 nights as part of a holiday tour of Italy. The hotel was fine and so were the rooms. However the price for breakfast was ridiculous. At nearly €30 a head it cost more than our evening meals in nice Milan restaurants! Also, on our tour of several cities, staying...

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Helpful?
Thank Simon S
HiltonMilan, General Manager at Hilton Milan, responded to this review

Dear Simon, thanks for leaving your comments on Tripadvisor. I'm glad that you appreciated the hotel and your accommodation and although you express some disappointment regarding our breakfast, I hope we will have the opportunity to welcome you back in the not too distant future so that we can demonstrate the high level of service we are renowned for. Best...

Boston, Massachusetts
Reviewed 3 August 2015

Just completed a 1-night stay at the Hilton Milan while visiting the Expo. Super impressed with the staff, the hotel, and its location. Our connecting rooms were spacious and comfortable, staff was always willing/able to assist with restaurant and transport recommendations, and the hotel breakfast was superb (cooked-to-order omelletes and fresh-squeezed orange juice!). The hotel's location -- just a block...

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Helpful?
Thank Scott M
HiltonMilan, General Manager at Hilton Milan, responded to this review

Dear Scott, thanks for sharing your positive comments on Tripadvisor. I'm glad to read that you have a pleasant stay at Hilton Milan and that you have appreciated the helpfulness of my staff and our breakfast. I hope to welcoming you again, Best regards, Nassos Papazoglou General Manager

Czech republic
Reviewed 2 August 2015

Hilton Milan is very dated, lobby, rooms, everything. It fails to deliver in about everything. Dated old lobby, dated rooms, extremely slow Wifi, it is almost impossible to be used. Executive loung is one of the worst ever seen in Hilton, very bad food and very limited selection of drinks. As a Diamond members we got free upgrade, otherwise I...

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Helpful?
2Thank bobcz
HiltonMilan, General Manager at Hilton Milan, responded to this review

Dear Guest, Thank you very much for having taken the time to share your comments about your stay at the Hilton Milan. We truly value your loyalty. I am very sorry to hear that our services and facilities did not meet your approval and for any inconvenience this has caused you I would like to offer my sincere apologies. Your...

Glasgow
Reviewed 1 August 2015 via mobile

Having read the reviews for this hotel, it seems very hit or miss, especially more recent ones. Thankfully for me, this visit was a hit. From check in onwards the staff were helpful and cheery, my room was excellent, a good size with a comfy bed and very cold air con! Yes it's more a 'business' hotel and not in...

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1Thank the_cueball
HiltonMilan, General Manager at Hilton Milan, responded to this review

Dear guest, thanks for leaving your comments on Tripadvisor. I really appreciate your positive reviews and pleased to hear that you have a good stay at Hilton Milan and that you have a good sleep in our rooms. ù Guest satisfaction is always our aim and I hope to welcoming you again. Best regards, Nassos Papazoglou General Manager

Melbourne, Victoria, Australia
Reviewed 30 July 2015 via mobile

British Airways stays here, so it has to be good, reliable, equipped and competitive. And so it is. It won't blow your mind, but it won't blow your wallet either! Breakfast is fine; the executive lounge fair, and the rooms large and airy. All is secure, reliable and friendly, making a compelling package. 30 mins to the airport (Malpensa), without...

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Helpful?
Thank Graham H
HiltonMilan, General Manager at Hilton Milan, responded to this review

Dear Graham, I would like to thank you for sharing your positive comments on Tripadvisor. I truly appreciate your support and pleased to hear that you have a good stay at Hilton Milan package. Guest satisfaction is always our aim and I hope to welcoming you again. Best regards, Nassos Papazoglou General Manager

Ascot, United Kingdom
Reviewed 30 July 2015 via mobile

I have stayed in this hotel 3-4 times in past month for 1-3 days at a time. I stay in hotels a lot and can calibrate a hotel and its standards. This hotel is shoddy. Many small examples of a basic lack of care suggest poor staff morale, low quality and service standards and a general lack of attention to...

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Helpful?
1Thank Kevin M
HiltonMilan, General Manager at Hilton Milan, responded to this review

Dear Kevin, thanks for leaving your comments on Tripadvisor. I would like to apologize for the lack of service and attention you have experienced during your stay. I have addressed the issue to managers and rest assured these are indeed isolated incidents. Although you express some disappointment, we hope to have the opportunity to welcome you back in the not...

Sydney, Australia
Reviewed 30 July 2015

I've stayed here before last year and was quite happy back then but things have turned to be bad, big time. My status was not acknowledged at all at check in and only upon questioning this, the pretty clueless front desk lady hesitantly added a sticker onto the key wallet with the password for the free wifi (more on this...

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Thank sydneyberlin
HiltonMilan, General Manager at Hilton Milan, responded to this review

Dear Guest, Thank you for posting your review on Tripadvisor. We are sorry that you did not enjoyed your stay at Hilton Milan and that your expectations were not met. As valued HHonors Member, you know that upgrades cannot be confirmed before arrival and are always offered upon hotel availability. Therefore our Front Office team was unfortunately unable to offer...

Paris, France
Reviewed 29 July 2015 via mobile

Just another Hilton, but with basic Holiday Inn kind of atmosphere and quality. It jus feels a bit outdated, my room was rather small, breakfast was simple / standard. Close to a park though which nice for the morning run. But having to pay for wifi?

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1Thank Peter Paul L
HiltonMilan, General Manager at Hilton Milan, responded to this review

Dear guest, thanks for sharing your comments on Tripadvisor. I'm very sorry that your overall experience didn't meet your expectation and all your points, regarding the improvements that need to be made in specific fields and services have been taken into consideration and reviewed in order to take necessary action. Our rooms will refurbished by the end of the year....

Chicago, Illinois
Reviewed 29 July 2015 via mobile

While this hotel is close to the train station, it is far from the 4 star it claims to be. The service is bad and the entire hotel is dedicated to emptying your wallets. Try the continental buffet breakfast for 26 euros a person! If you have a family, stay away because they will make you book another room for...

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Helpful?
2Thank ProfessorOnHoliday
HiltonMilan, General Manager at Hilton Milan, responded to this review

Dear guest, Thank you for having shared you comments about your Hilton Milan experience as it will give us the opportunity to apologize about the matter. Our aim is our guests satisfaction and your feedback will surely help us to monitor and improve our services. Looking forward to hear from you and hope to welcoming you again, Kind regards, Nassos...

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Staying in Stazione Centrale

Neighbourhood Profile
Stazione Centrale
Central Station represents a bridge towards the future. Impressive skyscrapers and new age buildings stretch the skyline with the majestic Unicredit Tower cutting through. Surrounding it are large towers that define Piazza Gae Aulenti, where the fountain and the Monumento Trombe leave one breathless. A famous building of the district is the Vertical Forest, where the innovative materials and trees planted on the terraces are a unique mix of nature and man-made construction. In the district, there is the Monumental Cemetery, known for its antique tombs with sculptures portraying angels of commemorative scenes many will find touching.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Internet
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Laundry Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Just 1 block from the Central Train Station and airport shuttle buses, the Hilton Milan boasts an Executive Lounge with an outdoor terrace, and wireless internet access throughout.All Hilton Milan hotel rooms offer wireless internet access. Step up from a Hilton Room to an Executive Room for Executive Lounge access. Enjoy appetizers at the Cosmopolitan Lobby Bar Lounge or dine on international and Italian favorites at the Hilton Milan hotel’s Pacific Milano Restaurant. There is fantastic shopping just 2 miles away and Milan attractions like the La Scala opera house are on the hotel's sightseeing tour. When you've explored the city, find peace at Lake Como, an hour away by train. ... more   less 

Additional Information about Hilton Milan

Address: Via Galvani 12, 20124 Milan, Italy
Region: Italy > Lombardy > Milan > Stazione Centrale
Price Range: €110 - €600 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Milan 4*
Number of rooms: 319
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hilton EMEA, Travelocity, Priceline, Agoda and Despegar.com so you can book your Hilton Milan reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Milan Hotel Milan
Hilton International Milan
Milan Hilton International
Hotel Style:
#64 Luxury Hotel in Milan
#80 Business Hotel in Milan
#84 Romantic Hotel in Milan
#95 Family Hotel in Milan
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Milan staff and other travellers.
28 questions
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Questions? Get answers from Hilton Milan staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“An offering of a room with a view of the garden produced a window overlooking the air conditioning units and a square of weedy grass.”
 of 5 bubbles Sdg47, 27 Mar 2017 | Read review
“Only stayed one night so I am not sure.”
 of 5 bubbles 315David303, 25 Mar 2017 | Read review
“join Hilton Honors before you book a room. go online to Hilton.com”
 of 5 bubbles REEDE79, 7 Mar 2017 | Read review
“book a room away from the street.”
 of 5 bubbles KRomanov, 26 Feb 2017 | Read review
“Nice accommodations and excellent customer service.”
 of 5 bubbles JoseP105, 21 Feb 2017 | Read review
5 of 5