Excellent helpful staff. Rooms well proportioned and clean. The location is very central and is only a short walk to all the main sights and attractions. Breakfast is good and excellent value. Highly recommended.
We stayed at superior room which was really nice and enjoyable .the staff were really friendly especially the girl in the reception was really helpful.we had a really delicious hotchocolate at breakfast,the breakfast was good but the same every day .i absolutely recommend this friendly hotel and hope to come back soon
I called this evening to book a room. The male receptionist seemed very unhappy to answer the phone as it was late. He gave us a price which was higher than on internet, this was not a problem, we would have gone back to booking online as we only called because usually you can get a cheaper rate if you call a hotel directly (in our experience, especially last minute.) The receptionist seemed furious that we had checked the internet first (?). He raised his voice very quickly, was literally shouting down the phone, declaring that we should have started the conversation by warning him that we already knew the price. The rant continued and we couldn’t make head nor tail of his apparent rage. I have never been spoken to so rudely by a customer service representative. It felt so absurd that it seemed like a Monty Python sketch. We obviously will be avoiding this hotel like the plague no matter how desperate we become as the evening goes on.…
Very friendly and helpful people, nice rooms with a mix of old and new architecture, very good breakfast, near to the main station and only 5-10 minutes away from the lake and the old town. Convenient!
Staying one night in twin bedded room was good. Recently renovated room with huge rain shower. Very quiet at the back of the hotel. Staff is friendly and Covid precautions well adhered to. Parking easy to find in the street. Only one comment and that is the beds are very hard and only covered by a single sheet. This is not nice and perhaps not most hygienic. Otherwise no complaints and prices are correct.
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