Like several hotels in lake Como region, this hotel is not a true water front property being separated from the lake by a busy street with a lot of active construction. From the entrance, it may not appear as a 5 star hotel with a tiny reception area and extremely small elevators with mirrors trying to make them appear big. Once you enter the hallway, you will see nice corridors and the rooms are wonderfully furnished with a great interior design/amenities along with a supremely comfortable mattress/pillows. Shower is spacious with marble and tile designs and separated shower from the toilet. Due to Hyatt Globalist status, my room was upgrade to a suite, which has a sitting area along with a work desk area and two televisions. They provide 4 bottles of water every day (2 with room cleaning and another 2 with turn down service). Staff is very attentive and bring stuff very quickly upon request. Hotel does not have a gym, pool or spa and parking is available for 35 Euros per night. Breakfast is on the top floor, which looks like a boat cabin with good views of lake Como from a small outdoor sitting area. The lake view picture in the hotel main page is from the top floor. There is also a indoor sitting area on the top floor along with buffet and dining chairs/tables. Breakfast buffet is basic with cereal, yogurt, choice of eggs and various disserts. There is also another menu with prices for different kinds of breakfast entrees. Overall, one should choose your 5 star hotel location in lake Como carefully and this hotel is well suited for someone who want to be in the center of a busy town with several shops/restaurants within a walking distance. If you would like a quiet neighborhood with world class Spa, one should consider the nearby Grand hotel Victoria in another part of lake Como. We spend few days in Grand Hotel Victoria before coming here and while this hotel has better designed rooms, GC Victoria wins with everything else including free parking, better breakfast and the top of the line Spa/Gym. Wi-Fi is very basic for a 5 star hotel and toilet paper is on the thinner side and I would like the hotel to work on these issues.…
My wife and I stayed here for 3 days during Christmas. If you want and enjoy being made to feel special, then stay here. From the first minute of being introduced to the concierge and a nice cocktail to the impeccable rooms to unexpected little gifts, this hotel is something special. The attention to detail and treating us like we were special friends helped make our Christmas wonderful. It’s not inexpensive but it is worth the price. Their top floor bar and restaurant is also fantastic. It is only a few minutes walking distance to the main plazas. But the special feature is the staff. Highly recommend
Perfect place! Perfect location! Amazing view. High level service. Beautiful, calm, with touch in every detail. The staff is very professional and can give you all that you need. The Butler Alfredo is very professional and gives extra level service. Great hotel for staying in Lago di Como! Highly recommend!
We had the pleasure of spending three days at this beautiful hotel. We were pampered by the kind and professional staff from beginning to end. We booked a corner junior suite which was spacious, clean, bright and so very comfortable. The restaurant is first class. We had the seven course tasting menu with the wine pairings.. it was a meal we will never forget.. excellent! Our highlight though was the day we spent with their outdoor butler named Alberto. He hired a driver (thanks Christian!) who took us on a tour of the lake by land in the morning topped off by a wonderful lunch for 2 at the top of a mountain overlooking the lake. From there we got on a private boat and had a fabulous tour by water back to Como. A truly unforgettable experience and one we will talk about for years to come. Thank you Alberto for making our visit a truly magical time!…
My partner and I stayed at this wonderful hotel for six days in August, 2021. The hotel is amazing, elegant, and so well located in the City of Como, Italy. The staff was absolutely wonderful, from Alberto the world famous outdoor Butler and host, to Alelsandro, the restaurant manager, Angelina, Christiano, Christian, Momo, Donato and of course, Marco. The hotel is gorgeous and so well run - the entire team paid attention to every detail, welcomed us with open arms and made our stay really special. We have never had a better experience at a hotel, and we cannot wait to visit Vista again.
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