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BEST WESTERN Hotel Cappello D'Oro

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725 Reviews from our TripAdvisor Community

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Showing 371: English reviews
Ireland
Reviewed 29 May 2013

Spent a week in Bergamo In May 2013. Stayed at this hotel. It is situated right in the centre of the town and easy access to station, upper town and shopping. Staff were courteous and helpful at all times. Room was adequate size, but would propably request a larger room if staying again as we were there for 7 nights....

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Helpful?
Thank BMcG
BWCappellodOro, Marina- Sales & Marketing Manager at BEST WESTERN Hotel Cappello D'Oro, responded to this review

Dear BMcG, thanks for your review. Your opinion is very important for us and we will take your suggestions into great consideration. Thanks also for pointing out the advantages of our hotel such as the central position, our breakfast and above all, the courtesy and helpfulness of our staff. I hope to welcome you again in our hotel, see you...

Ireland
Reviewed 28 May 2013

Excellent location beside airport shuttle stop. Very clean, friendly staff and breakfast good. We had a room at the back no street noise. However there was noise which could be heard from the room next door - limited soundproofing. Overall a good stay but by Irish hotel standards I would rate the hotel as a 3 star and not 4...

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Helpful?
Thank ArdMhacha
BWCappellodOro, Marina- Sales & Marketing Manager at BEST WESTERN Hotel Cappello D'Oro, responded to this review

Dear ArdMhacha, thanks for your comments, we will keep your suggestions in consideration to emprove our service and give the best experience to all our guests. Hoping to welcome you again, Best Regards.

Oslo, Norway
Reviewed 27 May 2013

Stayed one night during Easter 2013. After reading reviews on tripadvisor mentioning traffic noise, we made sure to ask for a room facing the backyard when booking -and were happy campers in a quiet room. Good beds, good size room and bathroom, good pressure in the shower, which is not always the case in Italy. Free wifi, remember to ask...

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Helpful?
1Thank JeaMad
BWCappellodOro, Marina- Sales & Marketing Manager at BEST WESTERN Hotel Cappello D'Oro, responded to this review

Dear JeaMad, thanks for your review, we appreciate your comments. Concerning allergies, we have an entire floor of rooms with wooden floor and we also have a pillow menu with pillows for allergic people; furthermore our rooms are all equipped with double glasses so the noise it is really not a problem and you can enjoy a view of our...

Bannockburn
Reviewed 23 May 2013

The Best Western Premier Cappello d’Oro is a great place to stay and is indeed worthy of its 4 star rating. We booked three nights in a superior double room on the first floor which we found spacious, comfortable and finished to a high standard of decorative order. We had plenty of drawer and wardrobe space so it was easy...

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Helpful?
Thank DebbieReynolds
BWCappellodOro, Marina- Sales & Marketing Manager at BEST WESTERN Hotel Cappello D'Oro, responded to this review

Dear Debbie... wow! What can I say? Your review make us feel very well, we are very proud of your words because we are working hardly to obtain these results. You are perfectly right, customer satisfaction is really our priority. Thanks for all your comments, we will take them into great consideration! I hope to meet you during your next...

Porto De Mos
Reviewed 21 May 2013

We travel extensively and frankly in the past i haven't been greatly impressed by Best Western. This hotel is a gem. The staff couldn't have been more helpful, it was spotlessly clean , the room was well equipped and the breakfast was way better than we expected. The management ofv this hotel deserve a big pat on the back !

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Helpful?
Thank GerryPortoDeMos
BWCappellodOro, Marina- Sales & Marketing Manager at BEST WESTERN Hotel Cappello D'Oro, responded to this review

Dear GerryPortoDeMos, thanks for writing a review concerning your experience in our hotel. We are very proud being considered a "gem" and we hope this will revalue the consideration you have of Best Western brand, there are surely many other gems in our chain! I hope you will visit us again, it will be a pleasure for me to meet...

Santo Domingo, Dominican Republic
Reviewed 16 May 2013

ALERT! If you have your computer with you and need a reliable internet to be provided, this is NOT the hotel for you. Internet speed here is simply pathetic. For lightweight emailing (without loading any files) it can work, but if you are using it in variety of ways, forget about it. You can put your laptop in a luggage...

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Helpful?
1Thank Raul F
BWCappellodOro, Marina- Sales & Marketing Manager at BEST WESTERN Hotel Cappello D'Oro, responded to this review

Dear Raul F, thanks for your alert-review. It is really important for us to receive your opinion and your impressions and we are working hardly everyday to improve and grow our service. I am sorry for the problems you had with wifi connection, due to the high request of this service we are working to strengthen the signal. Thanks again...

Sao Paulo, SP
Reviewed 15 May 2013

The hotel is well located, right next to the comercial streets and 10 minutes walking from Bergamo's train station. Pros: good location, very friendly staff, decent breakfast, clean rooms and free internet. Cons: small rooms, at least the 206, and the internet didn't work sometimes. Final: I recommend it!

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Helpful?
Thank Raphaelpizza
BWCappellodOro, Marina- Sales & Marketing Manager at BEST WESTERN Hotel Cappello D'Oro, responded to this review

Dear Raphaelpizza, thanks for recommending us! We appreciate your review and take your comments into great consideration and use them to improve our service. I hope to welcome you again in our hotel in Bergamo!

Glasgow
Reviewed 7 May 2013

We (couple) stayed for 2 nights over a weekend. The staff were all really friendly and helpful, and the room was lovely. Breakfast was great - plenty to choose from. The airport bus drops you off just across the road (and bus back to the airport is a two minute walk from the hotel) - a few cafes and shops...

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Helpful?
Thank l_garden1010
BWCappellodOro, Marina- Sales & Marketing Manager at BEST WESTERN Hotel Cappello D'Oro, responded to this review

Dear l_garden1010, thanks a lot for your review! I am very happy to learn that you had a nice stay in our hotel and that you liked our service. I hope you will visit us again soon, during summer we have a very nice external bar area, you will love it! See you soon!

Argostolion, Greece
Reviewed 4 May 2013

Stayed twice at this hotel last month and both times were equally as good. It has a really good location in the lower town for the shops, airport bus and eating out. It is about a 10min stroll to the funicular for Citta Alta. The first trip we had a triple room which was really spacious with a good size...

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1Thank Anne M
BWCappellodOro, Marina- Sales & Marketing Manager at BEST WESTERN Hotel Cappello D'Oro, responded to this review

Dear Argostoli64, thanks for writing your double experiences in our hotel! It is very important for us to know your impressions, your comments help us to find out what to improve! I hope you will visit us again. Have a nice day!

Oslo, Norway
Reviewed 27 April 2013

Nice hotel located in the lower part of town and the airport bus stopped just outside it. The staff was very polite and all receptionists were english-spoken. The room was a little cramped, allthough we were travelling with hand luggage only. Worse was that you could hear most of what the neighbors did and that the internet connection did not...

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Helpful?
Thank JohnLackland01
BWCappellodOro, Marina- Sales & Marketing Manager at BEST WESTERN Hotel Cappello D'Oro, responded to this review

Dear JohnLackland01, thanks for writing a review concerning your stay in our hotel. Unfortunately we have had problems in all the hotel with the wifi connection during your stay but now everything is working properly, I am sorry about that. I hope you will visit us again! See you in Bergamo!

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
GreenLeadersGold level
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Family Rooms
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Concierge
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
The BEST WESTERN PREMIER Hotel Cappello D'Oro is committed to combining the charm of traditional hospitality with modern comforts and efficiency, providing the ideal environment for cultural tourism and business requirements, in Bergamo city centre. The four-star accommodation delights guests with the quality of its rooms, the welcoming approach of its staff and the hotel's enviable position. ... more   less 

Additional Information about BEST WESTERN Hotel Cappello D'Oro

Address: Viale Papa Giovanni XXIII 12, 24121 Bergamo, Italy (Formerly Hotel Cappello D’Oro)
Region: Italy > Lombardy > Province of Bergamo > Bergamo
Price Range: €79 - €144 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — BEST WESTERN Hotel Cappello D'Oro 4*
Number of rooms: 90
Reservation Options:
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Also Known As:
Best Western Premier Cappello d`Oro Hotel Bergamo
Best Western Hotel Bergamo
Best Western Bergamo
Bergamo Best Western
Hotel Style:
#2 Green Hotel in Bergamo
#6 Family Hotel in Bergamo
#6 Luxury Hotel in Bergamo
#7 Romantic Hotel in Bergamo
#10 Business Hotel in Bergamo
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Hotel Cappello D'Oro staff and other travellers.
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Questions? Get answers from BEST WESTERN Hotel Cappello D'Oro staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Worth an upgrade - hotel told us superior rooms are equivalent to standard in UK”
 of 5 bubbles dpr6, 3 Jan 2017 | Read review
“only one elevator but no wait for it and hotel was full”
 of 5 bubbles V6109VRmichaelw, 7 Nov 2016 | Read review
“Room with a view on the street on the third floor was excellent. If you want a more quiet room ask for one on the inner side.”
  • street view from our window
 of 5 bubbles Peter_Floriana_Malta, 4 Nov 2016 | Read review
“If you want it quite ask for a room at the back”
 of 5 bubbles Hall19617, 13 Sep 2016 | Read review
“We had a room at the rear of the hotel with a small balcony but a roof's view”
 of 5 bubbles keysys, 11 Jul 2016 | Read review
5 of 5