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Full view
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Room & Suite (816)
Pool & Beach (267)
Travel safe during COVID-19
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What you can expect during your stay
- All linens sanitised in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitiser available to guests & staff
- Stay-at-home policy for staff with symptoms
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Updated 23/05/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Excelsior Palace Hotel
Updated 23/05/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#5 of 27 hotels in Rapallo
Location
Cleanliness
Service
Value
Finding an ideal family-friendly hotel in Rapallo does not have to be difficult. Welcome to Excelsior Palace Hotel, a nice option for travellers like you.
Given the close proximity of popular landmarks, such as Porta delle Saline (0.4 mi) and Incendio del Castello con la Processione Religiosa dei Crocifissi (0.4 mi), guests of Excelsior Palace Hotel can easily experience some of Rapallo's most well known attractions.
You’ll enjoy relaxing rooms that offer a flat screen TV, a minibar, and air conditioning, and you can stay connected during your stay as Excelsior Palace Hotel offers guests free wifi.
The hotel features room service and a concierge. Plus, Excelsior Palace Hotel offers a pool and free breakfast, providing a pleasant respite from your busy day. For guests with a vehicle, parking is available.
While in Rapallo, you may want to check out some of the restaurants that are a short walk away from Excelsior Palace Hotel, including La Trattoria (0.4 mi), Rocco e i Suoi Fratelli (0.4 mi), and Ristorante Le Cupole (0.7 mi).
If you are interested in exploring Rapallo, check out one of the monuments and statues, such as Monumento a Cristoforo Colombo and Monumento ai Partigiani.
Excelsior Palace Hotel looks forward to welcoming you on your visit to Rapallo.
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Property amenities
Free public parking nearby
Wifi
Infinity pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Bicycle rental
Babysitting
Paid private parking on-site
Free wifi in the business centre
Pool / beach towels
Pool with view
Outdoor pool
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Poolside bar
Pets Allowed ( Dog / Pet Friendly )
Car hire
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Hand massage
Head massage
Makeup services
Manicure
Massage
Neck massage
Pedicure
Salon
Solarium
Waxing services
Concierge
24-hour front desk
Laundry service
Ironing service
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Room features
Blackout curtains
Bathrobes
Air conditioning
Housekeeping
Interconnected rooms available
Room service
Flatscreen TV
Bidet
Safe
Telephone
Wardrobe / wardrobe
Clothes rack
Private bathrooms
Wake-up service / alarm clock
Complimentary toiletries
Hair dryer
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Room types
Ocean view
City view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Marina View
Languages Spoken
English, Russian, Italian
Location
Full view
87Good for walkers
Grade: 87 out of 100
148Restaurantswithin 1 km
54Attractionswithin 1 km
Contact
Via San Michele di Pagana 8, 16035, Rapallo Italy
Name/address in local language
Getting there
Car HireSee all Rapallo car hire
1919Reviews46Q+A100Room tips
ReviewsWe perform checks on reviewsTripadvisor’s approach to reviewsBefore posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
We perform checks on reviews
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
Traveller rating
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Popular mentions
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+1
Last July we visited this hotel for the 5th time in the last couple of years and it was as always superb. The whole staff is very friendly and do the utmost to make your stay very comfortable. Breakfast is extensive and of high quality. The room we had this time was really nice with agreat view and spotless ( they have great chambermaids) with enough space for 2 adults and a child of 13. Especially my daughter was very happy with her own bathroom. The stylish, antique furniture and beautiful, old paintings on all walls in this hotel and in the rooms complete the picture. The beachclub is lovely with a great view of the Portofino coast, 2 infinitypools and of course the terrasses with sunbeds which lead you to the sea. Every visit we pay at this hotel feels like coming home. Many thanks to all the staff to make our stay again a memorable one and till next time.…
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Date of stay: July 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Hotel's Favourite
My stay at this hotel was beyond great! I had an amazing time and everything was on point. Good customer services - staff were very friendly and helpful at all times, specially the staff by the swimming pool and the beach. The breakfast was just okay, not a lot of choices but a good breakfast. The facility were also very good and The infinity Pool was just Wow!! highly recommended this hotel to any. Solo, couple or family! Will definitely return.
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Date of stay: September 2020Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Excelsior Palace, General Manager at Excelsior Palace Hotel
Responded 11 Sep 2020
Dear Guest, we are delighted to read that you enjoyed the experience of being our Guest and that you appreciated in particular the professionality and kindness of our Staff. We hope we’ll have the pleasure of welcoming you sooner back again and all the Excelsior Staff assure you of their personal assistance at all times. Warmest regards from the Portofino Coast, Aldo Werdin General Manager
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We were a group of 5 couples and booked 5 rooms. My wife and I had booked a junior suite at great expense and found the room to just have a sofa which they said was the junior suite. Service was terrible with staff not returning calls therefore we had to call 4 times to get a response. This happened on 2 occasions. Would never recomend this hotel to anyone. The breakfast staff and reception staff were also very rude with the ladies who just asked for a bottle of water.
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Date of stay: July 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Just spent two nights at the beautiful resort. Upon checking in the team and manager we’re extraordinarily helpful. Totally would recommend this to be the place stay. Best pool and ocean access, only a short taxi drive to everywhere. Sunset cruise was fabulous.
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Date of stay: July 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Aldo Werdin, Marketing at Excelsior Palace Hotel
Responded 1 week ago
Dear Mr. Mitchell K, thanks a lot for this amazing review and for the excellent score assigned us after your experience at the Excelsior Palace Portofino Coast! Your words encourage us to make always better and better. Trusting we will have the pleasure to welcoming you back very soon, we stay at your disposal for any future need. Best regards Aldo Werdin General Manager
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Old interior, no pool or beach service! Feels like the havent renovated since the 60ths. Had high hopes, this is total crap and should not have more tha 3 stars! Dont even want to try eating here will taxi a taxi to some good restaurant! Stay away!
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Date of stay: July 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Aldo Werdin, Marketing at Excelsior Palace Hotel
Responded 2 weeks ago
Dear Mr Mikael J, unfortunately we may not recall any reservation under the name you used for this review. Moreover, all your highlights seems not belonging to the Excelsior: *the interior of the Excelsior are not old (orignal antiques enrich the ambiances), *we have two outdoor panoramic pools and one amazing Beach Club, *the hotel has been closed for six months last winter to finish some renovations started few years ago ...is it possible that you reviewd the wrong Hotel? Thanking you for the attention, we send our best regards. Aldo Werdin General Manager
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If you require English speaking news channels and tv that the most simple hotel chains provide,you will not get it at this hotel. Also the Wi-Fi is very unreliable. The staff really tried to help, but there is something fundamentally wrong with the cable and internet service. Otherwise, it is a lovely, elegant hotel with very friendly and helpful staff.
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Date of stay: July 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Aldo Werdin, Marketing at Excelsior Palace Hotel
Responded 3 weeks ago
Dear Mr. Anderson F, besides thanking you for the nice words dedicated to the Staff and the ambiences of the Excelsior Palace Portofino Coast, we are really sorry to read your disappointment for the TV channels and for the wi-fi. Trusting we correctly identified your stay (with Tripadvisor's nickname there is not certainty) , it seems that you stayed in Riviera in early June and after more than a month it's difficult to verify the issues you highlighted related to the room you probably occupied (which was a nice exclusive with sea view and balcony extended as a free upgrade) . All our rooms have english tv channels: CNN, BBC, Channel 4, More 4, Film 4 and Cbeebies and there are some programs which might be seen in the original language. As for the wi-fi, we would have tried to assist you to find a suitable solution Staying at your disposal for any future need, we send our best regards. Aldo Werdin General Manager
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Having just stayed at Villa D’Este at Lake Como for five nights and being unable to secure a late reservation for Splendido Portofino on our way through to the South of France we thought we would give the 5 Star rated Excelsior Palace a try for two nights due to its relatively promising reviews. Before even arriving we started to get the feeling this was a mistake, having called to speak to the concierge only to be told there was none on duty the day before our arrival and no further help being offered From the moment of arrival things went down hill; clumsy check in procedures, no explanation to the hotel amenity or local area, no service in the bar area (although the Bellini was actually rather good when it did arrive), common areas in need of refurbishment and an underwhelming beach club despite the beautiful location and views. Trying to get a hold of the front desk can be infuriating with calls often going unanswered and then being told to call other areas of the hotel instead of being put through or the message being passed on. Multiple request for ice to our room went without said ice being delivered and a request for an iron which in any other 5 start hotel is a basic room amenity was met with a rather perplexing explanation that they could not provide one for ‘security reasons’ no further explanation to what this security issue could was able to be provided other then they have a paid service available which would not allow for pressing before dinner on arrival in any case. The head concierge Angelo was the exception to our stay, a delightful man who was clearly doing his best to carry an otherwise disappointing hotel. We will absolutely not be back and would suggest this hotel would be a 3.5 star hotel at best other than some of the views.…
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Date of stay: June 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Staying here was like a dream. A week later I still have to pinch myself! The location is as represented on their cover photo overview. Picturesque does not do it justice! We were booked into a balcony where we could sit on the terrace. I think we got upgraded to something that we could only call an apartment! It was the view of the Mediterranean and to the right Santa Margarita and Portofino. We did peek into a smaller room that had a view of the other side which was the marina and the town. I would have been happy with either of you because the marina view also gives you water as well. Service was excellent at the included breakfast as well as at dinner. The front desk was so helpful at every twist intern even helping to call a taxi for us when we were off property. Lastly, I did leave some thing at the hotel and they were able to find it and took care to ship it to my next hotel destination. Thank you: Angelo Cipollina, Chef Concierge! Walking to town was a slight decline downhill 10 minutes and walking back a slight incline. Totally doable. The pool was an amazing multi level area that blended a traditional pool with infinity view and then down to the lapping waves on the rocks where you could easily jump in and a ladder out. Eden Roc lounge and lunch also terrific! We would stay here again in a heartbeat!…
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Date of stay: June 2022Trip type: Travelled as a couple
Room Tip: They have easy access parking.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Aldo Werdin, Marketing at Excelsior Palace Hotel
Responded 26 Jun 2022
Dear Mr. Martin Niemolier, while reading your review, the proud of being the General Manager of the Excelsior Palace Portofino Coast increases with every word you wrote! Thank you for having appreciated every single aspect of our property! Thank you for having emphasized the high level of service you encountered in the Staff even after your departure! Thank you for having highlighted that the reality is even better of the pictures! ! Thank you having pointed out how nature has been so generous in terms of views as well as of location! We can't wait to see you again in the Italian Riviera and, meanwhile, we stay at your disposal for any need. Best regards Aldo Werdin General Manager
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+1
After our recent stay, I would like to say- that the hotel and staff exceeded our expectations,in everyway. The location, cleaniness of the rooms and our actual room- over looking the bay was exceptional, every department was efficient and friendly, excellent breakfast menu and all done to a high standard. We would totally recommend this hotel and will be back.
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Date of stay: May 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Sabrina Sciaccaluga, Marketing at Excelsior Palace Hotel
Responded 26 May 2022
Dear Mr. David R, thank you very much indeed for this amazing review. We are going to share your comments with all the Excelsior Staff who will glad to be aware of your complete satisfaction. In has been such a pleasure to annoverate you among our Guests and we look forward to welcoming you back in a very near future. Always at your disposal. Best regards Aldo Werdin General Manager
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The hotel is lovely. Great breakfast. Options available for vegetarians. Beautiful location. Easy to walk to Rapallo or Santa Margherita. The only downfall is the Internet connection. It is terrible. Was impossible to get work done
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Date of stay: May 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Sabrina Sciaccaluga, Marketing at Excelsior Palace Hotel
Responded 23 May 2022
Gentilissima Signora Tania G., La ringraziamo per il tempo dedicatoci e siamo lieti che molti aspetti dell'Excelsior Palace Portofino Coast siano stati di Suo pieno gradimento. Siamo spiacenti del Suo commento sulla connessione. I nostri tecnici stanno verificando in quali aree della struttura vi possano essere delle carenze e colmarle a stretto giro. Confidando di poterLa nuovamente accogliere in Riviera, restiamo a disposizione per qualsiasi necessità e salutiamo cordialmente. Aldo Werdin Direttore Generale
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PRICE RANGE
US$234 - US$738 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hotel excelsior palace
LOCATION
ItalyLiguriaItalian RivieraRapallo
NUMBER OF ROOMS
119
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Claim Your Listing Frequently Asked Questions about Excelsior Palace Hotel
Which popular attractions are close to Excelsior Palace Hotel?
Nearby attractions include San Michele di Pagana (0.9 km), Castello di Rapallo (0.7 km), and Centro Storico (0.7 km).
What are some of the property amenities at Excelsior Palace Hotel?
Some of the more popular amenities offered include free breakfast, an on-site restaurant, and a lounge.
Which room amenities are available at Excelsior Palace Hotel?
Top room amenities include air conditioning, a flat screen TV, and a bidet.
What food & drink options are available at Excelsior Palace Hotel?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Excelsior Palace Hotel?
Yes, free public parking nearby, paid private parking on-site, and paid private parking nearby are available to guests.
What are some restaurants close to Excelsior Palace Hotel?
Conveniently located restaurants include Armida 1905, Elisir - Bar Ristorante, and Eldòlz.
Are there opportunities to exercise at Excelsior Palace Hotel?
Yes, guests have access to a fitness centre and an infinity pool during their stay.
Are pets allowed at Excelsior Palace Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Excelsior Palace Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Excelsior Palace Hotel?
The staff speaks multiple languages, including English, Italian, and Russian.