This is not the hotel for you if you want to be in the heart of the Rome in photos. That said, the service was amazing! Veronica was truly one of the most helpful and sweetest front desk agents I’ve ever had the pleasure to meet. She made sure I was happy and comfortable. She upgraded my room without me even asking. She helped me navigate the city as I was unfamiliar with this particular part of Rome. And she went out of her way to help me with anything I asked her. Truly a person who belongs in hospitality. Why 4 not 5 stars? From the outside the building looks run down and abandoned. You might not find it if you weren’t looking hard. The building looks boarded up and abandoned. Once inside though, it is very clean and well maintained. The rooms are small (by American standards) but are very clean and well appointed. I was ver impressed by how clean and well stocked the room I was in was. The bed was comfortable and the bathroom was very nice. The free breakfast was great and the view was amazing. If you have mobility issues I would not recommend this location as it’s a bit of a walk to the closest metro station and there are stairs to get into the hotel, but that said, if you want an affordable, clean, well maintained hotel with great service this is the perfect place to stay! And again, Veronica was amazing! Her boss should give her more money!!!…
This hotel came to our rescue after leaving another hotel because of nonexistent air conditioning on a hot August night. We had been on a plane for 12 hours and had a long train ride and car transfer the next day. We called them and they had a reasonable price given we were going to be arriving after 10pm. The room was clean. It had a cute balcony. The bathroom was really nice with a rain shower. And the air conditioner blew cold. We were so happy to finally be able to get clean and sleep comfortably. In the morning we had breakfast in the restaurant. The view was really pretty and their breakfast included eggs at no extra charge. After breakfast we needed to get covid tests as the other pharmacy we were supposed to go to was far away. The hotel arranged tests for us close by. We were so thankful they were able to find this for us. When we needed a taxi they would call us one and they arrived promptly. This hotel had great service. …
I stayed here for New Year’s and the location is very convenient. Walking distance from a transit station. They have an amazing continental breakfast that is complimentary, and the server up there (forgot his name, apologies) was always a joy to see and had me and my family giggling throughout breakfast. They also have a complimentary coffee machine at the reception. The room was a perfect size just for me. I would go back :)
Their terms and conditions state you can use a gift card to pay for your stay. We gave this upon check in and they said that's fine. When checking out they demanded a credit card payment even though the gift cards had the money to pay for our stay. We only booked this hotel to use the gift cards. I have never had an issue before at other Best Westerns. I was not informed on the phone that I cannot use the gift card. When I complained to Best Western International customer services, they had no idea why they didn't accept the gift card when it is stated in your terms and conditions that you should.
Great location, great staff, great breakfast.......rooms a little noisy. I was sent an informational email on what to do near the hotel that was most helpful. At breakfast, the attendant will make you a cappuccino if you ask.
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