Profound disappointment! Life it's all about style and honesty. Unfortunately they both are unknown to the Condotti’s management and personal! Our stay at the Condotti Boutique Hotel from November 13 to the 16, 2023, was a true nightmare that started when for two days in a row beginning on the 15th, we were unable to shower due to the absence of hot water. Incredibly on November 15th, when we returned from breakfast, we found the door of our room fully open and 3 plumbers had taken over our room and denied us access for over half day. You can imagine our disbelief when we discovered that they had, without our presence and without requesting our permission, with their filthy hands, rummaged through our lingeries, clothings and belongings which they haphazardly moved from the walk-in closet were they were neatly stored to our bedroom. Eventually a second unauthorized intrusion followed the plumbers one, this time by the hotel staff, that despite our specific request not to touch and therefore move our personal effects back from the bedroom to the wardrobe, ignored our request and violated for the second time our privacy, just as the plumbers did earlier! Additionally when we returned to our room on the evening of November 15th discovered that the wardrobe had been left by the plumbers flooded and full of muddy footprints. Clearly no one cared to clean the room after them! The biggest and most frustrating part was waking up on the morning of the 16th, after staying up until 2.30 in the morning packing up our bags as we were to depart, and since we had been unable to do it earlier, due to been denied access to the room to allow the plumbers to work and to discover that, after all the inconveniences we had been put through, we still couldn't shower because there was still no hot water! It’s very difficult to excuse the inability of the Hotel staff to resolve the situation which, instead of remedying the consequences of a mechanical failure, by moving us to another room, preferred to transform our stay into a nightmare, incapable like proved to be to find a solution, demonstrating a profound lack of professionalism and problem solving skills. I bet that even the cheapest bed and breakfast it would have handled the situation better! Despite our numerous requests and attempts to speak with the Director of the Hotel, he kept denying himself starting from the morning of the 15th and kept hiding until our departure on the 16th! Ultimately declined to take full responsibility and shamefully, without my authorization, charged my credit card despite the front desk assurance at 8:45am on November 16th day of our departure, that they would have let the security deposit expire and that there would have be no further charges to my credit card. Their shameful behaviour, lack of style and greed speaks volumes about the terrible management and dishonesty of the Director and the owner of Condotti Boutique Hotel whom, despite having promised that would have met with us on the morning of November 16th, never showed up! Sadly they declined to take responsibility and let their greed to take over!…