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BEST WESTERN PLUS Hotel Universo

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BEST WESTERN PLUS Hotel Universo
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1,544 Reviews from our TripAdvisor Community

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Showing 794: English reviews
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Reviewed 2 days ago NEW

Looking at accommodation in Rome was a little intimidating especially trying to balance budget and location. This hotel ended up being the choice mainly on budget. Overall it worked, but if I could find something a little better in a different neighbourhood I would opt for that. The hotel was about 5-7 minutes walking from Termini which made it really...

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Helpful?
Thank William H
Tampa, Florida
Reviewed 4 days ago NEW

My husband and I had the pleasure of staying at the Universo for our wedding anniversary. Upon arrival we were greeted by the front desk, in which we were informed that our room was ready for checking. This rarely happens at 9:00am, once checked in we headed for breakfast which was a delicious continental breakfast with different selection of pastries,...

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Helpful?
Thank CarlaJ1977
Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN PLUS Hotel Universo, responded to this review

Dear CarlaJ1977, Herewith we would like to thank you for taking the time to review Best Western Plus Hotel Universo here on TripAdvisor, and therefore for sharing your experience on line with this community. It was flattering for us to read that you have been totally satisfied by your accomodation, by the Staff and by the hotel location! The Management,...

Reviewed 5 days ago NEW

We really liked this hotel, it's big, it's clean, it has nice and professional staff, it's just great. And that counts for the breakfast too, it's really nice. The only downside is that the Internet disconnected itself every now and then. But we will sure be back next time in Rome.

Review collected in partnership with Best Western
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Helpful?
Thank Håkan C
Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN PLUS Hotel Universo, responded to this review

Dear Håkan C, Thank you for your wonderful comment! We really appreciate your kind words and recommendation. Thanks for your compliments for our property as well as our team: It’s always a great satisfaction to know that you had a great and comfortable stay with us! It means that we made a good job. It would be a pleasure to...

Benicia, California
Reviewed 5 days ago NEWvia mobile

Small, but clean room with a balcony on the fourth floor. Nothing fancy, but pretty comfortable. Really only room for one suitcase and no storage at all in bathroom. It was nice to have a refrigerator and instant espresso or tea. Hotel breakfast was excellent. There was always seating available, even when crowded, and staff did a good job of...

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Helpful?
Thank maryf55
Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN PLUS Hotel Universo, responded to this review

Dear maryf55, Thank you for having chosen BW Plus Hotel Universo and for sharing with other travellers your kind opinion about our facilities and services. We were glad to know that your stay in our hotel has been pleasant! Concerning your room, we're sorry that you didn't give the chance to our Reception Staff to change your accommodation, in case...

Katowice, Poland
Reviewed 6 days ago NEWvia mobile

I have chosen the Best Western because of my Reward points collected since years and I must admit that this hotel in Rome is very good situated. Just 10min walk from Termini the hotel is in the heart of Rome with two Metro stations available direct in the neighborhood. The hotel is so far ok for an Italian 4* standard....

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Helpful?
Thank Łukasz J
Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN PLUS Hotel Universo, responded to this review

Dear Łukasz J, Thank you for having chosen BW Plus Hotel Universo and for sharing with other travellers your kind opinion about our facilities and services. We were pleased to read positive comments about the room and the impeccable service of the hotel! This is the result of our strong efforts, made to keep the quality always high. We were...

Reviewed 1 week ago NEWvia mobile

This is a modern hotel has a Hilton look & feel only room has tiles instead of carpet looks revamped, clean & spacious, room even comes with a SAMSUNG CELLULAR PHONE to make free calls home, use for sightseeing, downloading maps etc!!! Amazing! Biggest hugest problem for me is the noise - you cannot sleep with the banging of doors,...

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Helpful?
1Thank Khalid C
Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN PLUS Hotel Universo, responded to this review

Dear Khalid C, Thank you for choosing Best Western Plus Hotel Universo as your preferred choice of accommodation during your recent visit, and for taking the time to share your experience with us. We are delighted that you enjoyed your stay! Regarding the noise, we took note of your disappointment but please try to understand that our hotel is centrally...

Copenhagen, Denmark
Reviewed 1 week ago

The hotel is located very close to the central station and the first impression is quite great. However, my expectations were probably a bit too high as the experiences that followed weren't to the same standard. The room was very nice, though the walls were quite dirty in some areas. One of the outlets almost burnt my charger, and just...

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Thank Cristian S
London, United Kingdom
Reviewed 1 week ago

Hotel is a short walk from termini train station which is 40 minutes journey from Fiumicino airport . It's also a good hotel for sight seeing which is walking distance .The hotel staff are very friendly and helpful giving you maps and directions . Rooms are clean and comfortable hotel restaurant and bar is perfect for breakfast and evening meal...

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Helpful?
1Thank Stewarts44
Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN PLUS Hotel Universo, responded to this review

Dear Stewarts44, Thank you for your wonderful comment! We really appreciate your kind words and recommendations. Thanks for your compliments for our property as well as our team: It’s always a great satisfaction to know that you had a great and comfortable stay with us! It means that we made a good job. It would be a pleasure to have...

Auckland, New Zealand
Reviewed 2 weeks ago

My husband, teenage daughter and I stayed at this motel for three nights. The motel staff were fantastic. Very helpful with great personalities. The room was tight, with a double (two singles together) and a seperate single, however it was clean, well resourced with towels, accessories etc as well as a fridge. The motel itself is close to Termini Station,...

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Helpful?
Thank mmhaeusler
Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN PLUS Hotel Universo, responded to this review

Dear mmhaeusler, Thank you for choosing Best Western Plus Hotel Universo as your preferred choice of accommodation during your recent visit, and for taking the time to share your experience with us on TripAdvisor. We are delighted that you enjoyed your stay, especially our Staff and cleanliness! We are very happy that your stay has gone for the better, however...

Tel Aviv, Israel
Reviewed 2 weeks ago

I decided to treat myself to this self-declared 'Upscale' Hotel and ordered a King Size Bed. After dropping off my bags I went out for an exhausting full day of touring. Only much later did I realize the bed was not a King but two twins put together with a sheet. They kept opening throughout the night so I had...

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1Thank Lorne N
Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN PLUS Hotel Universo, responded to this review

Dear Lorne, Thank you for taking the time to write a review about the accommodation you received at our hotel. We're deeply concerned that we didn’t meet your expectations. Having said that, I take this opportunity to underline what I've already wrote to you by e-mail: the price of a King room and a Twin Room is exactly the same,...

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Staying in Esquilino

Neighbourhood Profile
Esquilino
Old school vibe from the very beginning is the only way to describe the Esquilino neighbourhood. The Esquilino takes pride in being one of the oldest areas in Rome for its key location on one of the city’s famous seven hills. From an ancient neighbourhood to its modern incarnation as a multicultural hub, Esquilino always has something going on—polyglot vendors debate street artists while kids play pick-up basketball games. Look around you: this area isn’t like the historic centre. Liberty architecture, large piazzas, and long boulevards mix with archaic arches, secret side alleys, and beautiful churches like Santa Maria Maggiore.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Free Internet
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Room Service
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
Services
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Airport Transportation
  • Banquet Room
Official Description (provided by the hotel)
BEST WESTERN Hotel Universo is a 4 star hotel just a few steps from Termini Railway Station In a very convenient location offers the possibility of a walk in the heart of ancient Rome: The Colosseum and Imperial Forums, Piazza Venezia e Trevi Fountain. Nearby there are landmarks such as the Teatro dell'Opera, National Roman Museum - Palazzo Massimo alle Terme, Baths of Diocletian and one of the 4th Basilicas of Rome: The Patriarchal Basilica of St. Mary Major. Also just a few minutes walk you can walk along the main shopping streets: Via Nazionale, Via del Corso and Spanish steps. Locarted near Termini Railway Station, easily accessible from Fiumicino and Ciampino airports, and well-located also for those who arrive by car thanks to the Hotel agreements with the nearby car parks. Its strategic position is ideal for organizing both national and international meetings in Rome. BEST WESTERN Hotel Universo has 198 rooms in the center of Rome, characterized by a high level of quality and comfort: satellite tv, mini-bar and free Wi-Fi connection and air-conditioning system. Universo Hotel offers you a well equipped Fitness Centre, with sauna, Turkish bath and a space entirely dedicated to relax. Also available a conference centre with 9 rooms capable to host a total of 600 people, all provided with every equipment necessary to organize your perfect meeting in Rome. The restaurant has many personalized menus, with special care for vegetarians and celiac guests. Wi-Fi internet connection is available and totally free of charge in all the areas of the hotel. Rooms and services for disabled guests are available. Close to the Hotel there are also several paying car parks. BEST WESTERN Hotel Universo: four Star welcome in the center of Rome! ... more   less 

Additional Information about BEST WESTERN PLUS Hotel Universo

Address: Via Principe Amedeo 5B, 00185 Rome, Italy
Region: Italy > Lazio > Rome > Esquilino , Castro Pretorio
Price Range: €106 - €230 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — BEST WESTERN PLUS Hotel Universo 4*
Number of rooms: 198
Reservation Options:
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Also Known As:
Best Western Universo
Best Western Rome
Rome Best Western
Hotel Universo Rome
Hotel Style:
#132 Luxury Hotel in Rome
#200 Business Hotel in Rome
#265 Family Hotel in Rome
#311 Romantic Hotel in Rome
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN PLUS Hotel Universo staff and other travellers.
23 questions
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Questions? Get answers from BEST WESTERN PLUS Hotel Universo staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Verify you get what you paid for”
  • This is the 'King Bed' I paid extra for. Shameful.
lornen407, 11 Apr 2017 | Read review
“Ask for a room at the street side on a higher floor.”
EmmChrist, 27 Mar 2017 | Read review
“choose deluxe double room for a choice between a comfortably sized double bed or two twin beds as opposed to the size of a single and a half”
Lara175, 13 Feb 2017 | Read review
“As for a room not at the front if hoping for a room you can sleep with the windows open.”
kankuchick, 10 Feb 2017 | Read review
“Non-smoking rooms on the 7th Floor was great”
  • Great bed
129senr, 1 Feb 2017 | Read review
5 of 5