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The Westin Excelsior, Rome

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#200 of 1,292 Hotels in Rome
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2,077 Reviews from our TripAdvisor Community

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Showing 1,765: English reviews
Toronto, Canada
Reviewed 17 May 2014

From issues with our telephone, missed messages, missed wake up calls, and broken bathtub, do not expect a Westin experience. Wrecked havoc with our tours when i was told the message i could not retrieve was not important, "don't worry about it." Wrong, it was a change in time for the next morning and was late because of a wake...

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Helpful?
1Thank John D
marc l, General Manager at The Westin Excelsior, Rome, responded to this review

Dear Tripadvisor Thank you for your review and please accept my apologies for not having met your expectations I share all reviews with my team (the good ones and the bad ones) and we analyze them committed to increase the good reviews and improve on the service issues when mentionned. As to our Starwood Preferred Guests you are very important...

Virginia Beach, Virginia
Reviewed 16 May 2014

The hotel staff and accommodations were top notch. My wife and I stayed at the Westin for our honeymoon as well as one other hotel in Rome. We enjoyed the Westin a lot for it's location and friendliness of the staff. They were very helpful in making dinner reservations and helping to arrange tours. We will definitely stay here again.

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Helpful?
1Thank Matt1102014
marc l, General Manager at The Westin Excelsior, Rome, responded to this review

Dear Tripadvisor Thank you for your nice comments on the staff and the hotel and so happy to read that you will come back Marc L

boynton beach
Reviewed 13 May 2014

We recently spent 2 nights at the Westin Excelsior hotel after an 11 night cruise. The hotel is charmingly 'old world' looking. The room we had was great-large with lovely furniture. The problem was:#1-it is not real near the historical area, there is a 20-30 minute walk. The greater problem was that there was a huge convention the entire time...

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Helpful?
1Thank bonniemae835
marc l, General Manager at The Westin Excelsior, Rome, responded to this review

Dear Tripadvisor Thank you for your review and for saying the hotel has a “charmingly old world looking” I apologize that due to a convention you felt a lack of space in the common areas Best regards Marc L

San Marino, California
Reviewed 13 May 2014

Grand old hotel in Rome, Italy. Very beautiful but aging. Beautiful bar. Doney,their restaurant is very pretty but food is so so but we found a lot of not great restaurants in town. The front desk was great. I found if something was not right they fixed it. This is a common problem in Rome. They wait till you ask....

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Helpful?
Thank Melinda R
marc l, General Manager at The Westin Excelsior, Rome, responded to this review

Dear TripAdvisor Thank you for you nice review and comments of the great front desk , the terrific concierge and all the nice staff I have taken good note of your other comments and we will improve on them Grazie ! Marc L

London, United Kingdom
Reviewed 13 May 2014

I am a Platinum SPG Member and I frequent The Excelsior, that is what we call the hotel in Rome. The hotel is convenient located but in Via Veneto, where La Dolce Vita has moved on. The property is huge but you do not feel it, nor hear it, and the building has such good bones that you know you...

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Helpful?
Thank Juicebabe
marc l, General Manager at The Westin Excelsior, Rome, responded to this review

Dear Tripadvisor Thank you for your nice review and for mentioning the lovely housekeeping, porters and BEST Room Service I am sure my colleagues will be very happy to read this Thank you for saying you will come back ! Marc L

Augusta, Georgia
Reviewed 13 May 2014

We stayed here August 2012 for 4 nights. The location was so great, so many things within walking distance. It's an older hotel, but many are in Rome so that was expected. I do know some rooms were updated but ours was not. I was not impressed with the service, they did not to really care that we were staying...

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Helpful?
Thank Rclrebert
marc l, General Manager at The Westin Excelsior, Rome, responded to this review

Dear Tripadvisor Thank you for your review. I am not sure why your stay related to AUGUST 2012 is only posted in May 2014 I regret that at that time we did not meet expectations with the service Please give me another opportunity to serve you better Marc L

Oviedo, Florida
Reviewed 13 May 2014

The outside hotels appearance, the lobby, and the initial room appearance, make the hotel look fabulous. But, the Front Desk, the Maid Service, the Food, and the SPG Gold service, made this into a upscale Days Inn stay. Starting with the Front Desk, they acted like the quicker you leave them, the better for them. Being in the SPG Gold...

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Helpful?
1Thank Patrick B
marc l, General Manager at The Westin Excelsior, Rome, responded to this review

Dear TripAvisor Thank you mentioning the efficient concierge service but I am of course concerned about your other comments and apologize for not have met your Expectations. The 5 euro credit if for the guests participating in our Green Program and if the amount was not credited by mistake please contact me At excelsiorrome@westin.com and I will correct immediately Best...

New Orleans, Louisiana
Reviewed 13 May 2014

Convenient location on an upscale street , spacious rooms, great service, food, helpful staff. Walking distance to good restaurants, Trevi Fountain, Spanish Steps, Borghese Villa Garden and Museum, Shopping, trains, underground and many other attractions. This hotel does justice to the Westin brand name.

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Helpful?
Thank luvtotravel072
marc l, General Manager at The Westin Excelsior, Rome, responded to this review

Dear Tripadvisor Thank you for your nice comments about the service and helpful staff I was happy to read that we do justice to our Westin Brand Best regards Marc L

zurich
Reviewed 13 May 2014

I recently spent a weekend with my family at this hotel, followed by my attendance at a large 2 day work conference at the same place. Both experiences were substandard. From a business perspective, internet was spotty and many of my colleagues racked up high roaming fees when they had to instead use cellular network connections instead of wireless, and...

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Helpful?
Thank fortunato l
marc l, General Manager at The Westin Excelsior, Rome, responded to this review

Dear Tripadvisor Thank you for your review I first of all want to apologize for not having met your expectations and for the service issues you mention like the spotty internet. As with other reviewers; when we exceed we celebrate but when we underperform we learn from it and improve Best regards Marc L

Washington DC, District of Columbia
Reviewed 13 May 2014

I'm a Platinum Starwood member and travel extensively. I have very high standards for hotels, and this Westin exceeded my expectations. Our Grandlux Suite was enormous and lavishly furnished with antiques. The bed was the usual comfy Westin bed, the bathroom was huge and excellent in every respect. The room had no smells of any kind and was dead quiet....

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Helpful?
Thank Modeler9
marc l, General Manager at The Westin Excelsior, Rome, responded to this review

Dear TripAdvisor Thank you for your review and for saying we exceeded your expectations. Our goal is to achieve this with all TripAdvisors Looking forward to welcome you again Marc L

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Staying in Ludovisi / Via Veneto

Neighbourhood Profile
Ludovisi / Via Veneto
Thanks to Fellini and La Dolce Vita, the Ludovisi and Via Veneto neighbourhood earned its reputation as a posh area where gorgeous Marcellos wooed actresses and models while bored housewives hung out in streetside cafes. The cafes are still there, and so are the cocktails, but the neighbourhood is now home to five-star businesses including hotels, banks, law firms, and embassies. The area is also right next to Villa Borghese, a beautiful park for sporting and cultural adventures. If you're looking for tranquility by night, this may be the place: Ludovisi and Veneto tend to shut down after 20:00.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Airport Transportation
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
A restful and invigorating stay awaits you in one of our 281 rooms and 35 suites, few steps from Rome center and facing Via Veneto, hearth of DolceVita.Our rooms will welcome you with maximum comfort and technology and are equipped with the revitalizing Westin Heavenly Bed ®, high-speed Internet connection (surcharge), LCD flat screen televisions, pay-per-view movies and much more. ... more   less 

Additional Information about The Westin Excelsior, Rome

Address: 125, Via Vittorio Veneto, 00187 Rome, Italy
Region: Italy > Lazio > Rome > Ludovisi / Via Veneto
Price Range: €223 - €499 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Westin Excelsior, Rome 5*
Number of rooms: 316
Reservation Options:
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Also Known As:
The Westin Excelsior, Rome Hotel Rome
Westin Rome
Westin Excelsior Hotel
Rome Westin
Excelsior Rome
Hotel Style:
#20 Spa Hotel in Rome
#113 Luxury Hotel in Rome
#131 Business Hotel in Rome
#181 Family Hotel in Rome
#212 Romantic Hotel in Rome
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Excelsior, Rome staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“city view might be better”
 of 5 bubbles m3gotten, 12 Jan 2017 | Read review
“Avoid an internal room on a low floor!”
 of 5 bubbles richarda413, 11 Jan 2017 | Read review
“Junior Suites are outstanding.”
 of 5 bubbles CLColbert, 3 Jan 2017 | Read review
“ask for hot water”
 of 5 bubbles dublinguy_10, 4 Dec 2016 | Read review
“great location, close to the park, great restaurants, lovely neighborhood”
 of 5 bubbles 779briano, 26 Nov 2016 | Read review
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