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The Westin Excelsior, Rome

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#202 of 1,291 Hotels in Rome
Certificate of Excellence
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2,035 Reviews from our TripAdvisor Community

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There are newer reviews for The Westin Excelsior, Rome
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Showing 1,732: English reviews
montréal
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 19 March 2014 via mobile

First Time here. Location is perfect. Room is clean and soooooooo comfortable. The only problem: no a/c because for Roman, it is still winter (but hot for North American like us). And room service (for towels and night turn down) very uneven (some day perfect, some day, no service). Over all, a very nice hotel. And I have forgot to... More 

Helpful?
1 Thank tiloupmontreal
marc l, General Manager at The Westin Excelsior, Rome, responded to this review

Dear Tripadvisor Happy to read we exceeded your expectations with the clean and comfortable room and for saying that overall we are a nice hotel I apologize for the inconsistency in the turndown service and will avoid this in the future Best regards Marc L More 

NJ
Level Contributor
18 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed 19 March 2014 via mobile

Not sure when Westin became involved some cabbies still know it as Excelsior...on Via Veneto not far from Villa Borghese...taxi stand right at corner. Not far from Spanish Steps either. Room was clean, very large high ceilings, the staff were very very friendly and helpful. We had a drink in the bar...very good service....the only reason not 5 rating was... More 

Helpful?
1 Thank RUGRAD
marc l, General Manager at The Westin Excelsior, Rome, responded to this review

Dear Tripadvisor Thank you for your nice comments. The Excelsior Rome was rebranded years ago as the Westin Excelsior Rome like the Westin Palace in Madrid and some other legendary properties. Happy to read you enjoyed your stay and the location of the hotel Best regards Marc L More 

Manhattan Beach
Level Contributor
68 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed 19 March 2014

First time in Rome and we picked this hotel based on reviews and location and it did not disappoint. We checked in late at night and were given a deluxe room which had a balcony, very spacious room which we liked since we were there for 5 days. Excellent breakfast provided in the room rate, restaurant and bar were very... More 

Helpful?
2 Thank travelerkl
marc l, General Manager at The Westin Excelsior, Rome, responded to this review

Dear Tripadvisor, Happy to read we met your expectations and that you liked our location. Will share your comments with my concierge team so they realize there is space for improvement Thank you for your nice comments about the front desk staff, bartender and the food Best regards Marc L More 

Evergem, Belgium
Level Contributor
59 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 16 March 2014

We arrived around midnight and had a rather cold welcome. As we were thirsty we went to the bar, that was nice but nothing special. The rooms were very clean, comfortable with a great bathroom and an excellent bed. Housekeeping was perfect. We tried the restaurant and could appreciate the very good service and the special price for SPG guests,... More 

Helpful?
Thank vlamingkoen
The_Westin_Excelsior, Guest Relations Manager at The Westin Excelsior, Rome, responded to this review

Dear Guest, Many thanks for sharing your experience at The Westin Excelsior Rome. We greatly appreciate your comments which represent a precious instrument to help us in our ongoing efforts to improve our service. It was nice to hear that the Housekeeping department exceeded your expectations. They work exceptionally hard to make every guest feel special. Please rest assured that... More 

california
Level Contributor
35 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 15 March 2014

I've stayed at several Westin hotels in Italy including the beautiful one in Florence and the one in Venice. This one was shocking and disappointing at our initial check in. I booked the room through Starwood Rewards using points (American Express) same as with the other Westin Hotels. The first room they assigned to us was part of the group... More 

Helpful?
3 Thank maggie757
The_Westin_Excelsior, Guest Relations Manager at The Westin Excelsior, Rome, responded to this review

Dear Guest, Thank you for your feedback and for taking the time to post your comments. We are extremely sorry for the inconvenience experienced and please, rest assured that immediate measures have been taken in order to individuate and eliminate the cause of the odor. To be compliant with our policy in terms of safety & security, updated fireproof panels... More 

Aventura, Florida
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 25 February 2014

Great hotel!.........fabulous localization , superb breakfast very fair price for what the hotel offer amazing. Rooms Unforgettable experience!!!Staff very helpfully Dinner unspectacular ,atmosphere and decoration supreme really a place to spend your vacation and feel in home Super hipper good

Helpful?
4 Thank Tania S
The_Westin_Excelsior, Guest Relations Manager at The Westin Excelsior, Rome, responded to this review

Dear Guests, Thank you so much for sharing your experience at the Westin Excelsior Rome with us! It is marvelous to know that you had an amazing stay with us! Be assured that your nice comments, which are received with great appreciation, have been passed on to the involved staff. We are truly looking forward to welcome you back in... More 

Montreal, Canada
Level Contributor
396 reviews
76 hotel reviews
common_n_hotel_reviews_1bd8 230 helpful votes
Reviewed 23 February 2014

After leaving the Sheraton Rome to transfer to the Westin for our last nite in Rome. (We hated the Sheraton) It was pleasant from the moment we checked into valet service. We got 2 connecting rooms, beautiful rooms omg it was fit for a king and queen. My kids were so happy to get nice big beds, their own tv... More 

Helpful?
2 Thank Nancy L
The_Westin_Excelsior, Guest Relations Manager at The Westin Excelsior, Rome, responded to this review

Dear Guest, Thank your so much for your wonderful comments about The Westin Excelsior Rome!! It is a pleasure for us to learn that you and your family enjoyed your stay. Thank you for mentioning your appreciation about your rooms and the location of our “Grand Dame”. We are very happy that our rooms were able to exceed your expectations... More 

Boston, Massachusetts
Level Contributor
19 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 10 February 2014

We stayed here for our honeymoon in September 2013. We did get an amazing upgrade due to our points. We stayed here twice over the course of our trip and both times the room was unbelievable. The first room was a suite with a large living room and bedroom. The furnishing are a little worn but that is to be... More 

Helpful?
1 Thank Lexington0930
The_Westin_Excelsior, Guest Relations Manager at The Westin Excelsior, Rome, responded to this review

Dear Guest, Thank you so much for your lovely comments. We are happy to learn that you had a great experience staying at the Westin Excelsior Rome and that we were able to make your honeymoon even more special. It delights us that you appreciated our strategic location in the middle of the “Dolce Vita” corner of the Eternal City.... More 

Houston, TX
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 3 February 2014

First for the Pro's: 1) Hotel Staff was extremely kind and helpful (our bags failed to make our connection to Rome and the hotel helped us communicate with the Italian delivery service contracted by United to give us updates on the status of our bags); 2) Rooms and bathrooms were large and spacious; 3) Great location on Via Veneto; 4)... More 

Helpful?
1 Thank Nicole8182
The_Westin_Excelsior, Guest Relations Manager at The Westin Excelsior, Rome, responded to this review

Dear Guest, Thank you for sharing your family experience at the Westin Excelsior. We really appreciate that you took time to right a detailed review. It is a pleasure and goal for us to provide a great service level and be available at all time to assist our valuable guests and it makes us proud that our staff maintained the... More 

Bettendorf, IA
Level Contributor
144 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed 31 January 2014

Stayed for three nights in two rooms, we were upgraded to a 2-bedroom suite. It was great to have the extra space for our luggage. Rooms were spacious but in need of updating. "Faded elegance" would be a good way of describing it. Carpet was stained in several places. Rooms otherwise quite clean, but should have had a facelift a... More 

Helpful?
1 Thank BettendorfTraveler
The_Westin_Excelsior, Guest Relations Manager at The Westin Excelsior, Rome, responded to this review

Dear Bettendorf Traveler, Thank you so much for sharing your experience at the Westin Excelsior Rome. We are delighted about your kind words of our breakfast buffet and our concierge staff. It makes us proud to have satisfied your overall expectations and that you enjoyed your stay. Indeed are we aware of the renovation issue and would like assure you... More 

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Staying in Ludovisi / Via Veneto

Neighbourhood Profile
Ludovisi / Via Veneto
Thanks to Fellini and La Dolce Vita, the Ludovisi and Via Veneto neighbourhood earned its reputation as a posh area where gorgeous Marcellos wooed actresses and models while bored housewives hung out in streetside cafes. The cafes are still there, and so are the cocktails, but the neighbourhood is now home to five-star businesses including hotels, banks, law firms, and embassies. The area is also right next to Villa Borghese, a beautiful park for sporting and cultural adventures. If you're looking for tranquility by night, this may be the place: Ludovisi and Veneto tend to shut down after 20:00.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Airport Transportation
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
A restful and invigorating stay awaits you in one of our 281 rooms and 35 suites, few steps from Rome center and facing Via Veneto, hearth of DolceVita.Our rooms will welcome you with maximum comfort and technology and are equipped with the revitalizing Westin Heavenly Bed ®, high-speed Internet connection (surcharge), LCD flat screen televisions, pay-per-view movies and much more. ... more   less 

Additional Information about The Westin Excelsior, Rome

Address: 125, Via Vittorio Veneto, 00187 Rome, Italy
Region: Italy > Lazio > Rome > Ludovisi / Via Veneto
Price Range: €229 - €459 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Westin Excelsior, Rome 5*
Number of rooms: 316
Reservation Options:
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Also Known As:
The Westin Excelsior, Rome Hotel Rome
Westin Rome
Westin Excelsior Hotel
Rome Westin
Excelsior Rome
Hotel Style:
#20 Spa Hotel in Rome
#111 Luxury Hotel in Rome
#131 Business Hotel in Rome
#181 Family Hotel in Rome
#212 Romantic Hotel in Rome
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Excelsior, Rome staff and other travellers.
31 questions
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Questions? Get answers from The Westin Excelsior, Rome staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“great location, close to the park, great restaurants, lovely neighborhood”
 of 5 bubbles 779briano, 26 Nov 2016 | Read review
“Stayed on the fourth floor which was very quiet”
 of 5 bubbles 394kristenb, 25 Nov 2016 | Read review
“Not sure which rooms to recommend. We overlooked other rooms, so NO VIEW.”
 of 5 bubbles 963lannyv, 15 Nov 2016 | Read review
“Back rooms”
 of 5 bubbles path409, 10 Nov 2016 | Read review
“Ask for a room not facing the street. Higher floors might be quieter.”
 of 5 bubbles VPOman, 8 Nov 2016 | Read review
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