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US$2,926
US$658
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What is Travellers’ Choice?
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What you can expect during your stay
- Hand sanitiser available to guests & staff
- Regularly sanitised high-traffic areas
Updated 30/12/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Westin Excelsior, Rome
Updated 30/12/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#303 of 1,376 in Rome
Location
Cleanliness
Service
Value
Travellers' Choice
Our 5-star hotel is one of the city's most imposing palaces, rich in history and located on one of the most celebrated and talked about streets of Rome and close to Rome's main attractions: the legendary Via Veneto, nestled between the Spanish Steps and the Borghese Gardens Gallery. The Westin Excelsior’s magnificent and imposing dome unveils the most spectacular and opulent suite in Europe – the unparalleled Villa La Cupola offering the ultra-elite a truly ‘Roman Emperor‘ experience. Set on two floors, the suite combines breathtaking views of the city with sumptuous splendours throughout.
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Property amenities
Paid private parking nearby
Free internet
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Airport transportation
Business Centre with Internet Access
Conference facilities
Parking
Wifi
Hot bath
Indoor pool
Heated pool
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Car hire
Taxi service
Banquet room
Meeting rooms
Spa
Massage
24-hour security
Baggage storage
Concierge
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Safe
Minibar
Flatscreen TV
Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Classic
Historic Hotel
Languages Spoken
English, French, Spanish, Italian
Location
Full view
100Great for walkers
Grade: 100 out of 100
182Restaurantswithin 0.5 km
62Attractionswithin 0.5 km
Contact
125, Via Vittorio Veneto, 00187 Rome Italy
Name/address in local language
Getting there
Barberini - Fontana di TreviRome Metro6 min
SpagnaRome Metro8 min
Car HireSee all Rome car hire
2984Reviews89Q+A100Room tips
Reviews
Traveller rating
- 1,364
- 835
- 479
- 186
- 120
Time of year
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Popular mentions
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Most Recent
This is a marvelous hotel! The room was lovely and large. The staff was efficient and friendly. The concierge service was terrific, giving us lots of information, making reservations and generally advising us.
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Date of stay: April 2022
Rooms
Location
Service
Helpful
Response from marc lannoy, General Manager at The Westin Excelsior, Rome
Responded 3 days ago
Dear JTB825 Thank for your saying that we are a marvelous hotel and that the staff was efficient and friendly. The Concierge team celebrated your “terrific” rating We look forward to welcome you again Marc Lannoy General Manager
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+1
Terrible Check in, waiting for staff more than 3 minutes, empty reception, when arrives staff, just ask how many nights I have, no explanation where is breakfast, didn’t ask me if I needed help with luggage. So first night was ok, but next morning I could not shave, because my socket was broken, and then after two hours I have a leak from the rooftop. When I arrived in new room, balcony was disaster condition, phone was unconnected, good location, terrible condition.
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Date of stay: April 2022Trip type: Travelled
Helpful
Response from marc lannoy, General Manager at The Westin Excelsior, Rome
Responded 6 days ago
Dear AnP Thank you for your review I apologize for the inconveniences you had at check-in and the issues in the room Your feedback is very important for us and we will improve Sincerely Marc Lannoy General Manager
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Yes it’s old fashioned but it’s still lovely. Rooms are enormous and everything worked in our 2 grand deluxe rooms. The bathtub was terrific and showers are fine in their old marble enclosures. We had outstanding recommendations from concierge Paolo for dinner. He is excellent- don’t bother trying to suss out places to eat on your own. He booked us 2 dinners and a lunch place and they were terrific. All staff were good. Breakfast is v nice. We would stay again.
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Date of stay: May 2022Trip type: Travelled
Helpful
Response from marc lannoy, General Manager at The Westin Excelsior, Rome
Responded 3 days ago
Dear maida22 Thank you for saying that our historic 116 years old hotel is still lovely Paolo was very happy that you enjoyed his recommendations So pleased to read that you would stay again with us Arrivederci ! Marc Lannoy General Manager
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We stayed 4 nights. We are Marriott Titanium Elite members. We were upgraded to a top floor 2 room suite with balcony. The hotel is ideally located on Via Veneto next to the U S embassy. It’s a short walk to Villa Borghese. Rooms were excellently appointed, well maintained and immaculate. All services were excellent. Breakfast buffet was very good. Restaurant was very good and reasonably priced. This was our first time in a Westin and highly recommend this hotel.
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Date of stay: April 2022Trip type: Travelled
Helpful
Response from marc lannoy, General Manager at The Westin Excelsior, Rome
Responded 2 weeks ago
Dear ArubaAlan Thank you for your nice comments about the service and the breakfast Recommending our hotel is very rewarding We look forward to welcome you again Arrivederci ! Marc Lannoy General Manager
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Beautiful hotel! Service is impeccable. Best bar staff and amazing drinks made me happy to come back after a long day of sightseeing. Staff will go out of their way to see that you are happy and have everything you need. Will be back!
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Date of stay: April 2022Trip type: Travelled
Helpful
Response from marc lannoy, General Manager at The Westin Excelsior, Rome
Responded 2 weeks ago
Dear Laura Our Orvm lobby bar staff celebrated your great comments Grazie mille & Arrivederci ! Marc Lannoy General Manager
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We enjoyed a beautiful and spacious room on the top floor of the elegant Westin. The location is the perfect spot for a walk to almost every major sight. Lots of good places to find dinner in the surrounding area as well. Our one "complaint" - we found the staff a bit mixed - from incredibly helpful and friendly, to supercilious and unhelpful. We do note that is was high-season and the hotel was very busy,
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Date of stay: April 2022
Location
Service
Sleep Quality
Helpful
Response from marc lannoy, General Manager at The Westin Excelsior, Rome
Responded 2 weeks ago
Dear c1lm2 Happy to read that you enjoyed the beautiful and spacious room. I apologize for the inconsistency in the service delivery and I am as disappointed as you are that not all associates were incredibly helpful and friendly I will share your comments with them so we give the same overall good service Sincerely Marc Lannoy General Manager
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Simply put - as others have noted, the hotel needs to be updated. When we arrived, the Bellman literally ignored us and left us standing with our three bags. When I say ignored, as we got out of the taxi he looked at us and turned away and walked elsewhere. It should not be incumbent on us to request assistance on arrival. I am not sure the last time the property had a refresh, but I would guess the 70s. All of the carpets throughout the hotel, including in the room, looked dirty. When walking down the halls to your room, every service area is exposed - I cannot understand why they would not have a door so that you do not see the “plumbing” of the hotel. It is certainly not attractive. Our bathroom may have been ensconced in marble, but it literally looked like what was used in the 70s. For good reason - it was likely done at that time. I would have thought for a property charging what they charge, there would be coffee service in the morning. None. There was also no coffee available in the room. This is not an inexpensive hotel. It may not be as expensive as other hotels but for the price they should provide much more. That said, until the owner of the property makes a decision to update it, it will continue to be the same place - relying on a photo of an attractive exterior with a very unattractive dated interior.…
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Date of stay: April 2022Trip type: Travelled
Helpful
Response from marc lannoy, General Manager at The Westin Excelsior, Rome
Responded 2 weeks ago
Dear duke-eva Thank you for staying with us I apologize that the bellman gave the first wrong impression of the service we want to give to our guests I will also make sure that the service doors are closed Being in a historic building we are not allowed to have coffee makers in the rooms but offer complimentary coffee service I regret this was not informed at the moment of check-in Sincerely Marc Lannoy General Manager
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The Westin Excelsior is a wonderful hotel. Our room was large and beautifully furnished. It is a hotel in the old style of luxury, courteous service, and attention to detail. I absolutely recommend this hotel very highly.
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Date of stay: April 2022
Rooms
Service
Sleep Quality
Helpful
Response from marc lannoy, General Manager at The Westin Excelsior, Rome
Responded 2 weeks ago
Dear BlueStork Thank you for saying that we are a wonderful hotel with courteous service and attention to detail Recommending us is very rewarding Arrivederci ! Marc Lannoy General Manager
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I stayed in this property for two nights with my family and the experience was great. Despite that the hotel needs some renovation to be more appealing, the altitude of hotel staffs and food were hard to beat. Not to mention that the location was so close to most of the attractions in walking distance. Taxi service was right around the corner and always available if we needed to go to Vatican City or the train station. Highly recommending the desert in the Doney.
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Date of stay: April 2022
Rooms
Location
Service
Helpful
Response from marc lannoy, General Manager at The Westin Excelsior, Rome
Responded 4 weeks ago
Dear JHANG123 Happy to read that you had a great experience and that the attitude of the hotel staff and food were hard to beat Our Pastry chef also liked your comment about the desserts at the Doney Restaurant Arrivederci ! Marc Lannoy General Manager
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Service is none existent, rooms are beyond tired and need more than a coat of paint, our toilet ran the whole time, king size bed was two single beds pushed together, with single mattresses, lighted make up mirror did not work and hair dryer was melted, there were a total of zero items in the fridge and at 5:30 pm they knocked on the door and handed us 2 chocolates I guess that was their turn down service We arrived at 11am bags were stored till we returned at 3pm, not only did they not take our bags to our room while we were away we had to take them up ourselves
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Date of stay: April 2022
Rooms
Location
Service
Room Tip: Do not choose this hotel
See more room tips
1 Helpful vote
Helpful
Response from marc lannoy, General Manager at The Westin Excelsior, Rome
Responded 5 weeks ago
Dear jeanrY1463ME I regret and apologize that we did not meet your expectations with the room and the service Your feedback is being taken very seriously as we realize we need to improve and we will I hope will be given another opportunity and please contact me Sincerely Marc Lannoy General Manager
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PRICE RANGE
US$499 - US$566 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the westin excelsior, rome hotel rome, westin rome, westin excelsior hotel, rome westin, excelsior rome
LOCATION
ItalyLazioRomeLudovisi / Via Veneto / Termini / Centro / Ludovisi
NUMBER OF ROOMS
316
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Claim Your Listing Frequently Asked Questions about The Westin Excelsior, Rome
Which popular attractions are close to The Westin Excelsior, Rome?
Nearby attractions include Museum and Crypt of Capuchins (0.4 km), Santa Maria della Concezione dei Cappuccini (0.4 km), and Via Veneto (0.2 km).
What are some of the property amenities at The Westin Excelsior, Rome?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a lounge.
Which room amenities are available at The Westin Excelsior, Rome?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Westin Excelsior, Rome?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Westin Excelsior, Rome?
Yes, paid private parking nearby is available to guests.
What are some restaurants close to The Westin Excelsior, Rome?
Conveniently located restaurants include Ristorante Il Piccolo Mondo, Viva, and Ristorante Vladimiro.
Are there opportunities to exercise at The Westin Excelsior, Rome?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Does The Westin Excelsior, Rome have airport transportation?
Yes, The Westin Excelsior, Rome offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at The Westin Excelsior, Rome?
Yes, dry cleaning and laundry service are offered to guests.
Does The Westin Excelsior, Rome offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at The Westin Excelsior, Rome?
The staff speaks multiple languages, including English, Spanish, French, and Italian.