Our room was spacious and luxurious. The concierge desk was helpful and accommodating. The decor was grand, the food was exceptional. The location was ideal for restaurants and getting around. Not in a real touristy area.

This hotel was walking distance to most of the sights, shopping, and restaurants we wanted to visit. The decor in the lobby and rooms is very traditional, but nice and well kept. The staff was helpful and friendly. There was a nice sitting area off...More

This was the second time my wife and I stayed at the Excelsior. I do love the Hotel, but it has the feel of a once stately manor that has been kept up but never renovated. You love the feel of staying in a place...More

We spent 3 nights here using 75,000 spg points. We were given a room #673 with no view, windows that would not open, and that was definitely in need of some serious renovation. We joking said we felt like we were staying in an old...More

Definitely not the level of service that we usually receive at a Westin. Were promised an upgrade but instead got an adequate room. Front desk and service at the bar was particularly poor. Men who called the taxi cabs and greeted us outside were attentive....More