PRASSEDE PALACE HOTEL

A lovely little hotel in a good location for exploring the city on foot. Nice modern rooms although they are not overly big but was all we needed. staff are extremely helpful especially with the late check in process.

Date of stay: May 2022Trip type: Travelled

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Response from Prassede Palace Hotel, Albergatore at Prassede Palace Hotel

Responded 1 week ago

Dear Mr. Ben, thank you for choosing Prassede Palace Hotel**** and for posting your genuine considerations about our hotel. We become really animated when we read positive comments as yours! It's great to know you had a wonderful stay, and we hope to have the pleasure of welcoming you again. Best regards Prassede Palace**** Staff

MFL504 wrote a review Apr 2022

New Orleans, Louisiana141 contributions70 helpful votes

Solid, but far from everything

We stayed at the Prassede. It is actually quite small and tucked in an alley, so the word "Palace" is superfluous. The front desk went above and beyond! They were extremely attentive and kind, helped get us in our room quickly, and we were so grateful for their assistance in planning our tours. The room was clean, the bathrooms were very spacious and modern, beds were very comfortable and the bed linens were nice. The rooms came with a coffee maker which was nice and the television was a nice distraction during downtimes although limited. You could put in your own Netflix if you wanted to expand viewing options if you trust entering in your password information on publicly shared appliances. The wifi was adequate and we were able to handle limited work obligations during our trip. I am unable to give 5 stars because the location is not as convenient for the top attractions in Rome if you are unfamiliar with getting around, although it is in proximity to the train station which has a GREAT food hall and great shopping. We had an easy walk one block to a cab stand to get lifted closer to the attractions we wanted to visit. There are two coffee places downstairs which are convenient for grabbing a cup on your way to start your day, but the cafe/bistro attached to the hotel the dinner is mediocre. Across the plaza from the hotel is a local discount department store and we were able to pick up some last minute things we forgot to pack. In the train station is a full service and fully stocked pharmacy for more toiletry type things.…

Date of stay: March 2022

Value

Cleanliness

Service

Room Tip: The elevator is miniscule and the main hallways are also very narrow

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Response from Prassede Palace Hotel, Albergatore at Prassede Palace Hotel

Responded 1 week ago

Dear guest, We thank you for your detailled review and for your compliments regarding the kindness of our staff and the comfort and cleanliness offered by our rooms. We are equally sorry to read that our position did not match your expectations. Our hotel is in a walkable distance to all the main attractions of the city and our staff is always available for any kind of information. We really hope to have you as our guest next time in Rome. Best regards, Francesca and the entire team of Prassede Palace Hotel

Sergej wrote a review Apr 2022

Banja Luka, Bosnia and Herzegovina4 contributions

Great hotel - amazing breakfast

The room was quite small but adorable. It was extremely clean. Everyday once we got back to our room we were surprised how clean it was. The whole hotel is beautiful and the location is good (close to city center and with connections to a couple of busses). The ladies at the reception were superb. Breakfast is amazing.

Date of stay: April 2022

Location

Sleep Quality

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Response from Prassede Palace Hotel, Albergatore at Prassede Palace Hotel

Responded 1 week ago

Dear mr. Sergej, thank you for choosing Prassede Palace Hotel**** and for sharing your impressions with the community. We are pleased to read you had a great stay and you appreciated the room, the breakfast and the location of course. Thank you for mentioning the hospitality of our staff, it was a real pleasure to meet you and we truly hope to see you again! Kindest regards Prassede Palace**** staff

Joe F wrote a review Apr 2022

1 contribution1 helpful vote

Let down and lied to - avoid

Me and my partner were due to arrive next Thursday (14th) and have received an email cancelling our booking today (6th), just under a week before, with no notice or courtesy call. The reason given was that the pre payment card was declined, despite having booked 3 (three) weeks ago, and the card works absolutely fine. Surely if the card had been declined, you would email the person to rectify this, as clearly it’s just an error and an alternate card could have been provided - which we told them we were happy to do. Now they say the hotel is fully booked for the dates we were due to arrive and they cannot accommodate us. So based on this, it seems to me like they’ve overbooked and now are using an excuse of a card being declined which is a complete lie. We have flights, trips and reservations for the weekend and whilst we have found a different hotel, it has cost us £200 extra through no fault of our own, at a time when there is a cost of living crisis in the UK, all because of poor organisation and poor customer service. Avoid at all costs!…

Date of stay: April 2022Trip type: Travelled

1 Helpful vote

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Response from Prassede Palace Hotel, Albergatore at Prassede Palace Hotel

Responded 1 week ago

Dear guest, first of all we would like to thank you for choosing Prassede Palace Hotel and even more for taking your time to share your feedback with us. We are concerned to hear of your dissatisfaction, unfortunately, as we tried to explain you several times, our system automatically cancels the reservations made without a valid credit card. The pleasure to have you as our guest would have been only ours and we are sorry to read that your feedback is based on this and not on a real experience with us. Unfortunately, when you recontacted us, the hotel was fully booked for those dates. We really hope that you will reconsider your feedback and give Prassede Palace a second chance. Best regards, Francesca and the entire team of Prassede Palace Hotel

Danielle R wrote a review Apr 2022

7 contributions4 helpful votes

Awful customer service

Absolutely appalling customer service. We were due to arrive next Thursday and have received an email cancelling our booking. The reason given was that the pre payment card was declined, however we received no email to tell us this and the card works absolutely fine. Surely if the card had been declined, you would email the person to rectify this, as clearly it’s just an error and an alternate card could have been provided. Now they say the hotel is fully booked for the dates we were due to arrive. Seems to me like they’ve overbooked and now are using an excuse of a card being declined which is rubbish. We have flights, trips and reservations for the weekend and are left searching for a hotel a week before we are due to arrive, all because of poor organisation and poor customer service. Avoid at all costs!…

Date of stay: April 2022Trip type: Travelled

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Response from Prassede Palace Hotel, Albergatore at Prassede Palace Hotel

Responded 1 week ago

Dear guest, first of all we would like to thank you for choosing Prassede Palace Hotel and even more for taking your time to share your feedback with us. We are concerned to hear of your dissatisfaction, unfortunately, as we tried to explain you several times, our system automatically cancels the reservations made without a valid credit card. The pleasure to have you as our guest would have been only ours and we are sorry to read that your feedback is based on this and not on a real experience with us. Unfortunately, when you recontacted us, the hotel was fully booked for those dates. We really hope that you will reconsider your feedback and give Prassede Palace a second chance. Best regards, Francesca and the entire team of Prassede Palace Hotel

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PRICE RANGE

US$160 - US$243 (Based on Average Rates for a Standard Room)

LOCATION

ItalyLazioRomeCentro / Monti

NUMBER OF ROOMS

13

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Frequently Asked Questions about Prassede Palace Hotel

Which popular attractions are close to Prassede Palace Hotel?

Nearby attractions include Basilica di Santa Maria Maggiore (0.06 km), VinoRoma Wine Studio & Social Club (0.4 km), and Basilica di Santa Prassede (0.04 km).

See all nearby attractions.

What are some of the property amenities at Prassede Palace Hotel?

Some of the more popular amenities offered include free wifi, free breakfast, and an on-site restaurant.

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What food & drink options are available at Prassede Palace Hotel?

Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.

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Is parking available at Prassede Palace Hotel?

Yes, parking is available to guests.

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What are some restaurants close to Prassede Palace Hotel?

Conveniently located restaurants include Bono Bottega Nostrana - Monti, iPhame, and Gelateria S.M.Maggiore.