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Hotel Art Resort Galleria Umberto

495 reviews
#59 of 185 Hotels in Naples
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Traveller (183)
Room & Suite (52)
Dining (7)
Overview
  • Excellent40%
  • Very good36%
  • Average11%
  • Poor7%
  • Terrible6%
Travellers talk about
“fourth floor”(11 reviews)
“poster bed”(3 reviews)
“cent coin”(6 reviews)
Free Wifi
Breakfast included
Air Conditioning
Non-Smoking Hotel
Room Service
Suites
Bar/Lounge
4.0 Star Hotel
All hotel details
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Reviews (495)Write a Review
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All reviewsfourth floorposter bedcent cointhe van gogh roomlovely reception areathis small boutique hotelvia toledotourist taxbreakfast choicesdecorated roomsopera houseeach eveninggood sized roomsroom facingthe upper floorsbreakfast roomairport bus
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1 - 5 of 184 reviews
Reviewed 5 days ago via mobile

A mixed review for this hotel. It is a little tricky to find and the 10c lift is worth the costs when you have suitcases. The rooms were clean and well laid out with a small balcony. The picture on the ceiling in our room...More

Thank Erica P
Reviewed 3 weeks ago

The worst place we stayed in 7 months of travel in 7 countries and a very unique situation or I would not take the time to write this as I really don't take the time to write them(and certainly not bad ones) but rather thank...More

Thank ihvurcr
Reviewed 4 weeks ago

This hotel is located in the Galleria Umberto which is a good central location. The rooms are nice and look down into the Galleria itself. In order to access the hotel you need to use a very old lift which is operated by using a...More

Thank Hop O
Reviewed 15 December 2017

Our last couple of nights in Naples were spent at this great little hotel. The hotel is 'embedded' in the Galleria Umberto, a beautiful mall in Naples near the waterfront. The mall is art nouveau style, with a huge arched window ceiling. There aren't too...More

Thank VNKSmith
Response from artresort, Responsabile reception at Hotel Art Resort Galleria UmbertoResponded 16 December 2017

Dear Mrs VNKSmith, we want to thank you for this beautiful review , that describe perfectly our atmosphere. Guest's satisfaction is very important for us . Our position collects a glance of history ,art and traditions ; just sitting on a chair and looking at...More

Reviewed 7 December 2017 via mobile

We stayed here for 2 nights . It’s a nice hotel in a good position. The lift is inconvenient as you have to get coins.Being on the 4th floor it’s not always easy to walk after a day of sightseeing. The staff all but one...More

Thank Nijsessions
Response from artresort, Responsabile reception at Hotel Art Resort Galleria UmbertoResponded 16 December 2017

Dear Mrs Nijsessions , On behalf of our staff thank you for your review , we are working hard every day for giving to all our guest the best service available. As concern the lift , it is a typical construction of the era of...More

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About
Amenities
Top amenities
Free High Speed Internet ( WiFi )
Breakfast included
Room Service
Bar/Lounge
Hotel Amenities
Multilingual Staff
Breakfast included
Room Service
Laundry Service
Concierge
Room amenities
Air Conditioning
Minibar
Things to do
Bar/Lounge
Details
Price range
US$125 - US$255 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#35 Business Hotel in Naples
#40 Luxury Hotel in Naples
Room types
Non-Smoking Rooms, Suites
Details
Price range
US$125 - US$255 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#35 Business Hotel in Naples
#40 Luxury Hotel in Naples
Room types
Non-Smoking Rooms, Suites
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Traveller (183)
Room & Suite (52)
Dining (7)
Questions & Answers
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Scarletav
6 June 2016|
AnswerShow all 2 answers
Response from artresort | Property representative |
Dear Guest, we did not understand if you are lookinking for a room of if you already have a reservation and you are askinf for a better room. Please contact us at +39 081 4976281. Best Regards Enzo Liguori
0
Votes
Google Translation
moorejjbb
Hello, we are supposed to land in Napoli on Sunday. We just learned that our 4-night reservation was moved by our original hotel (Principe Napolit'amo) to the Art Resort Galleria Umberto due to a flood. The Art Resort is a 4-star instead of the 3-star hotel we booked--I don't know how this works in Italy--are we expected to pay the cost difference ourselves or do we pay the original rate? In the US if the hotel moves us we don't have to pay anything extra because it was their fault, not ours, that we were moved. How close is the Art Resort to a Metro station? we chose the Principe because it was steps away and we plan to use Metro a lot. the Art Resort website says "close" but what does that mean really? how long a walk? What rooms are best and what rooms should we avoid, if we stay here? Is the in-room wi-fi really bad? We had our original hotel booked for months and did lots of research on price, location and quality to find one that suited our needs. Needless to say I am quite upset to find this out when we leave in 3 days.
22 October 2015|
Answer
Response from artresort | Property representative |
Dearest Guest, good morning from sunny Naples and Art Resort Galleria Umberto. We are delighted to inform You that there'll not be any extra fee for your next stay. Also We kindly inform you that Our Hotel is only 2 minutes... More
1
Vote
Google Translation
JenRusso
24 February 2015|
Answer
Response from Francesco V | Reviewed this property |
Hi. I can't help you sorry because I didn't need one. Ask the hotel personnel, they are always available. Thanks
-1
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12
Room Tips
"You will need 10 cents for the lift when you arrive,otherwise you might have to carry your bags up 4 storeys..."
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"do not get a galleria facing room"
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"Inner Mall side rooms can be noisy up until midnight."
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"superior room with city views"
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