We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Best Western Hotel Plaza

995 reviews
#62 of 185 Hotels in Naples
Save
Traveller (163)
Room & Suite (215)
Dining (41)
Overview
  • Excellent20%
  • Very good43%
  • Average23%
  • Poor8%
  • Terrible6%
Travellers talk about
“main station”(10 reviews)
“top floor”(12 reviews)
Free Wifi
Breakfast included
Air Conditioning
Non-Smoking Hotel
Restaurant
Suites
Bar/Lounge
4.0 Star Hotel
All hotel details
{"containerClass":null,"containerAttributes":null,"widget":{"template":"ibex_photo_carousel__widget","moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"name":"ibex_photo_carousel"},"scriptFlags":null}
Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
Getting you more information on this room More
Free Cancellation
Book now, pay at stay!
Select
Show Available Rooms
Sorry, this partner no longer has rooms available on TripAdvisor. Please visit one of our 6 partner sites to see rooms from US$94.
We're sorry, there are no rooms available on TripAdvisor. Please change your dates, or view all Naples hotels with availability
{"BOOKING_FEATURES": ["IB_PRICES_OUTSIDE_ROOM_BUTTON","IB_STREAMLINED_SELECTED_ROOM","IB_SHOW_EMAIL_FOR_INSECURE_LOGIN","VISA_SPONSORSHIP_WEB","IB_EXIT_INTERRUPTER","RCMS_INLINE_ROOM_GRID_MAX_OCC","IB_SHOW_AMENITIES_AS_ICONS","IB_POST_BOOKING_LOGIN","IB_IRG_PERFORMANCE_METRICS","IB_IRG_MATCH_META","META_AIR","CHILDREN_SEARCH","IB_INLINE_ROOM_GRID","IB_TIME_OF_STAY_PAYMENT_TYPES_V3","IB_DW_CCNAME_WITH_AUTOCOMPLETE","IB_IRG_PERFORMANCE_METRICS_MOBILE","IBEX_HIGH_EQUITY_BRANDING","IB_PRICE_WINS_POST_TX","IB_BOOKNOW_CLEAN_WITH_ICON_SHORT_BTN","IB_BOOKING_FORM_FAVICON","STORED_CARDS","IB_PRICE_WINS_COPY","IB_URGENCY_BLOCK"] , "IMPRESSION_KEY": "2b455d0983874ffa911c4299569524cd", "roomSelectionModel": {"partnerInfos":[],"multiplePartners":false,"polling":{"locationId":267245,"bookingSessionId":null,"detailedAvailabilityKey":null,"commerceContentIds":[79438522],"additionalContentIds":[],"pollCount":0,"checkin":{"day":4,"month":3,"year":2018},"checkout":{"day":5,"month":3,"year":2018},"adults":2,"child_rm_ages":"","rooms":1,"display_rooms":300,"entryPrice":94,"entryCurrency":"USD","complete":true,"formKey":"","showAllRooms":true,"genNewBookingSessionId":false,"winningProviderAtClick":"","selectedRoomKey":"","impressionKey":"2b455d0983874ffa911c4299569524cd","navArea":null,"referringServlet":"Hotel_Review","highestMetaPrice":94,"lowestMetaPrice":94,"additionalPartner":false,"highestMetaPriceDisplay":94,"roomsToVerify":[],"clazz":null},"summary":null,"unavailable":false,"metaOffers":[],"mismatchCheckModel":null,"totalMediaCount":0,"hotelPhotos":[],"noticeHeaderMessage":null,"moreProviders":null,"lowestPricePartner":null,"showAllRooms":true,"isMetaCheaper":false,"isBookingLessThanOrEqualToMeta":null,"avgHistoricalPrice":0.0,"avgHistoricalDisplayPrice":null,"expressBookState":{"hasFullTravelerInfo":false,"hasReducedBillingInfo":false,"hasFullBillingInfo":false},"highestMetaPrice":94,"lowestMetaPrice":94,"highestMetaPriceDisplay":94,"hotelName":"Best Western Hotel Plaza","hasSpecialTimeOfStayTaxes":false,"trackingTree":null,"trackingTreeId":null,"showPriceHoverTooltip":false,"trackingContext":"eyJzdGF0ZSI6IkhPVEVMX0FVQ1RJT04iLCJwIjoiSFJfTWFpbkNvbW1lcmNlIiwiaWRzIjp7IkJGSyI6IjJiNDU1ZDA5ODM4NzRmZmE5MTFjNDI5OTU2OTUyNGNkIiwiQUlLIjoiMzJkNjNhOGQxNjRkNDRkN2FhZmM2YzdlNWYwZTUxYzcifSwiZW50cnlTZXJ2bGV0IjoiSG90ZWxfUmV2aWV3In0=","cheaperPricesExist":false,"enableLPF":false,"priceDropPercent":0,"canExpandRooms":false,"expandRoomsToAllPartners":false,"roomSelectionKey":null,"useSupplierDirectTreatment":false,"isSupplierDirect":false,"showProviderSeparator":false,"clazz":null,"isPriceDrawerEnabled":false,"seeMoreMessage":null,"seeMoreIFrameMessage":null,"isPricelineCom":false,"isMetaMarketingLandOnBookingFormEnabled":false}, "ibAvailability": true, "metaAvailability": true, "topOfferIsIB": false, "numHacTries": 1, "checkIn": "04/03/2018", "checkOut": "05/03/2018", "lowestPrice": "US$94", "hasDates": true, "hacComplete": true, "contentIdMappings": {"79438522":"CheapTicketsEWS"}, "pollingEnabled": false, "preventScroll": false, "offerClickToken": null, "conditionalUpdate": false, "mightGetRooms": true, "divClasses": "ppr_rup ppr_priv_resp_hr_room_grid", "singlePartnerRoomGridWidget": {"containerClass":null,"containerAttributes":null,"widget":{"template":"ibex_room_grid_responsive__widget","moduleList":["handlers","tracking"],"divClasses":"prw_rup prw_ibex_room_grid_responsive","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","tracking":"(ta.prwidgets.getjs(this,'tracking'))"},"dust":{"sub_header":"ibex_room_grid_responsive__sub_header"},"name":"ibex_room_grid_responsive"},"scriptFlags":null}, "multiPartnerRoomGridWidget": null, "mismatchMessage": {"containerClass":null,"containerAttributes":null,"widget":{"template":"ibex_mismatch_message__widget","moduleList":["handler"],"divClasses":"prw_rup prw_ibex_mismatch_message","js":{"handler":"(ta.prwidgets.getjs(this,'handler'))"},"dust":{},"name":"ibex_mismatch_message"},"scriptFlags":null}, "maxRoomsToShow": 300, "isTablet": false, "roomGridRowWidget": {"containerClass":null,"containerAttributes":null,"widget":{"template":"ibex_room_grid_row_responsive__widget","moduleList":[],"divClasses":"prw_rup prw_ibex_room_grid_row_responsive","js":{},"dust":{"amenities":"ibex_room_grid_row_responsive__amenities","occupancy":"ibex_room_grid_row_responsive__occupancy","condition_col":"ibex_room_grid_row_responsive__condition_col","price_text":"ibex_room_grid_row_responsive__price_text","reservation_col":"ibex_room_grid_row_responsive__reservation_col"},"name":"ibex_room_grid_row_responsive"},"scriptFlags":null}, "mismatchMessageLightbox": null, "deviceInfo": "OtherOS OtherBrowser", "bookOnTripAdvisor": "Book on <img class=\"ibHeaderImg\" alt=\"TripAdvisor\" src=\"https:\/\/static.tacdn.com\/img2\/branding\/rebrand\/TA_logo_primary.png\"\/>"}
Reviews (995)Write a Review
Filter reviews
256 results
Traveller rating
39
97
62
28
30
Traveller type
Time of year
LanguageEnglish
More languages
39
97
62
28
30
Show reviews that mention
All reviewsmain stationtop floorconvenient locationrail stationten minute walkthe breakfast arealate at nightbus stopcomfortable roomspizzabreakfast was excellenthotel is situatednapolialibuschurches
FilterEnglish
Updating list...
1 - 5 of 256 reviews
Reviewed 27 December 2017

best place great hotel staff excellent three night for me and my family best city breakfast very very good in roof top at 5 floor best view trip in the city with pizza and "sfogliatella" napoli is wonderful next stay always hotel plazaMore

Review collected in partnership with Best Western
Thank 70francesca
Response from NapoliGianluca, Direttore vendite at Best Western Hotel PlazaResponded 29 December 2017
Google Translation

Gentile 70francesca, la ringraziamo per aver dedicato il suo tempo a recensire il suo soggiorno al Plaza. La ringraziamo soprattutto...More

Reviewed 19 December 2017

Location and hotel itself is adequate but was overshadowed by the horrid customer service I received. My booking, checking in and checking out experiences were all very poor. I was shocked at my treatment right from the very first moment. I do not recommend this...More

Thank elitizia
Reviewed 31 October 2017

You will ,miss this place once you leave: the hot riccias or frollas at breakfast; the friendly people at the reception or at breakfast; the very discreet cleaning ladies who will always try and make you feel comfortable and the hustle and bustle around this...More

Review collected in partnership with Best Western
Thank Daniela19601201
Reviewed 20 October 2017

We stayed 2 nights , there was no airconditioning, the control fell off the wall when we tried to adjust the temperature. The room size was not as advertised, it is in a really bad neighborhood although really close to the train station.

Thank Judith S
Reviewed 15 October 2017 via mobile

We stayed for 3 nights and i agree with all that stilettostatutes wrote. The area is dangerous and dirty both day and night. I didnt mind the hotel decor but the air con didnt work and my husband was bit by lots of mosquitoes. I...More

Thank amanda p
View more reviews
PreviousNext
12345652
About
Amenities
Top amenities
Free High Speed Internet ( WiFi )
Restaurant
Bar/Lounge
Breakfast included
Hotel Amenities
Breakfast included
Dry Cleaning
Laundry Service
Multilingual Staff
Business Centre with Internet Access
Concierge
Room amenities
Air Conditioning
Minibar
Things to do
Restaurant
Bar/Lounge
Details
Price range
US$68 - US$181 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#30 Business Hotel in Naples
#43 Luxury Hotel in Naples
Room types
Non-Smoking Rooms, Accessible rooms, Suites, Family Rooms, Smoking rooms available
Details
Price range
US$68 - US$181 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#30 Business Hotel in Naples
#43 Luxury Hotel in Naples
Room types
Non-Smoking Rooms, Accessible rooms, Suites, Family Rooms, Smoking rooms available
Add Photo Photos
Traveller (163)
Room & Suite (215)
Dining (41)
Amenities (15)
Business Centre & Event Rooms (4)
Questions & Answers
Ask a question
63stef
24 September 2017|
AnswerShow all 2 answers
Response from GIANLUCA4015 | Property representative |
Dear Sir, we have pleasure to inform you that inside the hotel there is the bar and nearby the hotel there are the restaurants.
0
Votes
Google Translation
Lauren Z
13 March 2017|
Answer
Response from GIANLUCA4015 | Property representative |
Dear Sir, the transfer from the hoteo to the port is euros 20,00 and the transfer from the hotel to the airport is 25,00 euros.
0
Votes
Google Translation
Martine A
15 May 2016|
Answer
Response from abnrose | Reviewed this property |
There is nothing to be scare about. I drove to in Naples, stayed at the Best Western Hotel, walked down to a restaurant near plaza Garibaldi, shopped in the surrounding area, and no one bothered us (two adult females). I... More
1
Vote
PreviousNext
123
Room Tips
"Find another hotel!"
Read review
"Choose higher floors to avoid street noise if you prefer windows open."
Read review
"Price is low so don't expect too much from the rooms."
Read review
"Avoid this hotel. Better another area even being not so close of the Central Station"
Read review
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing