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Eurostars Hotel Excelsior

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Via Partenope 48 Lungomare Caracciolo, 80121, Naples Italy
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Traveller (1394)
Room & Suite (676)
Dining (165)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Payments made by partners impact the order of prices displayed. Room types may vary.

About

#38 of 227 hotels in Naples
Location
Cleanliness
Service
Value
Travellers' Choice
The Eurostars Hotel Excelsior is located close to Castel dell'Ovo, with spectacular panoramic views of Vesuvius, the Gulf of Naples and the paradise islands of Ischia and Capri. Every space of this classic building is elegantly decorated, with Murano crystal lamps, Carrara marbles, fabrics and silk coverings. The Eurostars Hotel Excelsior offers beautiful and luxurious event rooms with views of Vesuvius and the Gulf, with large, stylish windows and refined decor. The hotel has 109 luxury rooms and 14 suites of different categories with an elegant interior design and the best services. Here you will also find the excellent Ristorante La Terrazza, located in the roof garden on the last floor of the hotel, offering high quality Mediterranean cuisine and stunning views of the Bay of Naples.
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Property amenities
Paid private parking nearby
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Babysitting
Airport transportation
Business Centre with Internet Access
Conference facilities
Parking
Wifi
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Rooftop bar
Taxi service
Banquet room
Meeting rooms
Spa
Rooftop terrace
Baggage storage
Concierge
Non-smoking hotel
Shared lounge / TV area
Sun terrace
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Safe
Telephone
Minibar
Flatscreen TV
VIP room facilities
Laptop safe
Wake-up service / alarm clock
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Room types
Ocean view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Business
Languages Spoken
English, French, Russian, Spanish and 2 more
1662Reviews53Q+A100Room tips
Traveller rating
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Popular mentions
Andras’ Lens wrote a review Sep 2021
Amsterdam, The Netherlands55 contributions25 helpful votes
Positives: - beautiful hotel - authentic old look - spacious room - nice see view - friendly and helpful staff Negatives: 1) Terrace restaurant where we had dinner serves very bad quality lamb dish. One client tripped in the oversized table cloth (that we are just to kick under the table it’s so big?!) and as he tripped he knocked down a glass and it broke. The staff watched him struggle and pick it up piece by piece. 2) Breakfast is decent but we found so many poorly washed cutlery and when I told the staff, they just said ‘no problem’ and gave another one. Also, the tea cup served was pretty dirty and had to ask for another one. It’s obvious that the staff does not care about hygiene and that is terrible, especially during Covid. I’m not talking about finding 1 spoon with a small spot on it… I’m talking about proper dirty dishes and cutlery and many of them. Such a shame because the hotel is really nice and it does not deserve to lose clients because of a restaurant that is very badly mismanaged.
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Date of stay: September 2021Trip type: Travelled as a couple
Room Tip: Do not use use the hotel’s terrace restaurant for the details mentioned in my review.
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Philipp wrote a review Sep 2021
Nürnberg, Deutschland113 contributions101 helpful votes
Great traditional hotel in a fantastic spot directly at the harbour. As we got a free upgrade we had a wonderful view of Mount Vesuvius across the bay. The room was large and impeccably clean. Decoration gave the feeling of staying at a fin de siecle Grand Hotel with all its grandeur - magnificent. The concierge was very helpful with the parking. At this point a recommendation: If you arrive by car, the best option is not to go first to the partner garage of the hotel but to the hotel itself directly. The valet parking service is very efficient. The car is picked up or returned within minutes.
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Date of stay: August 2021
Rooms
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benjamin a wrote a review Sep 2021
Brussels, Belgium376 contributions245 helpful votes
Old hôtel well located but with many flaws; - the rooms are so so, with an old ugly green paper on the walls - the service is very poor. While air conditioning was set at 19 degrees, my bed did not have any duvet or blanket (!). Getting one in the evening proved to be complicated ( and I got no message of apology whatsoever) - the roof terrace for the breakfast is very enjoyable, but the choice and quality of products is very poor ..,and the service is bad ( almost 20 min to get a coffee). Conclusion: avoid the place !
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Date of stay: September 2021Trip type: Travelled solo
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mimi19322016 wrote a review Sep 2021
Philadelphia, Pennsylvania4 contributions8 helpful votes
If I were to rate the staff it would be a 5, they were superb, above and beyond. We paid over $600 a night to get a second floor room, very disappointing. The we had little to no air conditioning, when I called the desk they told be they will turn the temperature down. For some reason the desk is in control and not you with the thermostat in your room. It was so hot and remained very uncomfortable, the bed was very hard as are the pillows. I have to say it was two of the most uncomfortable nights I have ever spent in a hotel and we have traveled the world.
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Date of stay: September 2021Trip type: Travelled as a couple
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Juliana Mensah wrote a review Sep 2021
Accra, Ghana10 contributions4 helpful votes
+1
The place and the location is perfect. The view from the hotel is everything, and the staff were friendly. Stayed there for 5 nights and the only problem was with the breakfast. It was the same menu during the entire stay period. However, it was a great experience overall. ~ I Recommend.
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Date of stay: November 2020Trip type: Travelled as a couple
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PRICE RANGE
US$115 - US$440 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
excelsior hotel naples
FORMERLY KNOWN AS
Hotel Excelsior
LOCATION
ItalyCampaniaProvince of NaplesNaplesSan Ferdinando
NUMBER OF ROOMS
101
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Frequently Asked Questions about Eurostars Hotel Excelsior
Which popular attractions are close to Eurostars Hotel Excelsior?
Nearby attractions include Castel dell'Ovo (0.3 km), Gallo Sprint (0.3 km), and Santa Lucia (0.2 km).
What are some of the property amenities at Eurostars Hotel Excelsior?
Some of the more popular amenities offered include a rooftop bar, free wifi, and an on-site restaurant.
Which room amenities are available at Eurostars Hotel Excelsior?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Eurostars Hotel Excelsior?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Eurostars Hotel Excelsior?
Yes, paid private parking nearby is available to guests.
What are some restaurants close to Eurostars Hotel Excelsior?
Conveniently located restaurants include 28 Posti Bistrot Con Gusto, Pizze D'Autore Maestro Pizzaiolo Gigi Sorbillo, and Ziopè Trattoria 2.0.
Are there opportunities to exercise at Eurostars Hotel Excelsior?
Yes, guests have access to a fitness centre during their stay.
Does Eurostars Hotel Excelsior have an airport shuttle?
Yes, Eurostars Hotel Excelsior offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Eurostars Hotel Excelsior?
Yes, dry cleaning and laundry service are offered to guests.
Does Eurostars Hotel Excelsior offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.