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Palazzo Caracciolo Napoli MGallery by Sofitel

TripAdvisorUS$156*
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#20 of 186 Hotels in Naples
Certificate of Excellence
11/06/2017 12/06/2017
1 room 2 adults 0 children
US$256*
US$156*
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US$215*
US$214*
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2,426 Reviews from our TripAdvisor Community

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There are newer reviews for Palazzo Caracciolo Napoli MGallery by Sofitel
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Showing 805: English reviews
Lawrence, New Zealand
Reviewed 11 April 2017

The hotel was below standard for a MGallery by Sofitel standards. The room we were in was fairly basic. The fridge didn't work and although we were told it would be fixed, it wasn't. We were told that we could not have cold air through the air conditioning as it was still too early in the year. Apparently it is...

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Helpful?
1Thank Peter D
Palazzo C, Responsabile reception at Palazzo Caracciolo Napoli MGallery by Sofitel, responded to this review

Dear Peter, I am very sorry for your remarks and really regret that our service did not meet your expectations. The mini bar is not a regular fridge, it is meant to keep beverages fresh. However the tecnician came to the room and set it to the lowest temperature possible. As you checked-in tin the first week of April, the...

Reviewed 11 April 2017

Let me start this review by saying that we arrived at this hotel from a couple of weeks travelling through Italy and longer through Europe. We booked based on the photos and star rating of the hotel assuming it would be fine. The location (while a little rough) is actually very convenient to some of the older areas and no...

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Helpful?
1Thank KerchieArndTheWorld
Palazzo C, Responsabile reception at Palazzo Caracciolo Napoli MGallery by Sofitel, responded to this review

Dear KerchieArndTheWorld, first of all I'd like to introduce myself again as I am the "lady manager" whom you have talked to the phone to. As I first explaind you on the phone, the two girls who took your calls were not hunging up on you but you had been held online while trying to contact the reservation office, and...

Australia
Reviewed 9 April 2017

Rooms were comfortable and location was pretty good. The area might appear a little rough but it's fine, we had no issues whatsoever. The letdown was the breakfast, really not up to standard with poor choices and chaotic service. Reception staff were helpful without being assertively attentive. Overall, OK.

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Thank John67-7
New York City, New York
Reviewed 7 April 2017

This is a large hotel on the edge of the historical center of Naples. The good points Close to the Archeological Museum. Quiet rooms IF they face the large inner courtyard. Pleasant staff. The not so good points Very bad food in the restaurant for dinner. Mediocre buffet breakfast with the most awkward serving stations I have ever seen,constantly running...

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Thank MILOUW
Maastricht, The Netherlands
Reviewed 2 April 2017

facilities are oke and good. However, the attitude of the staff is low. When you speak with them they switch over in a second when a other person start to speak with them, a thoephone call is coming in, etc. The room service staff don't speak english, and even come after 21.00 o'clock distruring only ffor the give the weather...

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2Thank anonyme321
Palazzo C, Responsabile reception at Palazzo Caracciolo Napoli MGallery by Sofitel, responded to this review

Dear Anonyme321, we are happy to read that you liked our hotel and our facilities. However we really regret that you did not appreciate the location of the Palace. Regarding the attitude of our Staff we are sorry to know that they could not dedicate enough time to speak with you because the phone rang or they were obliged to...

Chichester, United Kingdom
Reviewed 31 March 2017

Really lovely hotel - great location, close enough to main train station and a short walk to the Metro. We stayed for one night, primarily to go and see Herculaneum and Pompeii. It is an easy walk to and from the main railway station, but some of the street life is a little 'hairy'..... I travelled with my 11 year...

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1Thank MrsDTandfamily
Palazzo C, Responsabile reception at Palazzo Caracciolo Napoli MGallery by Sofitel, responded to this review

Dear MrsDTandfamily Many thanks for taking the time to send in a review. It is always great to receive feedback, both positive and constructive. Our aim is to make you feel welcome and enjoy the city of Naples starting from a place where you feel at home. We all hope to welcome you back on your next visit to town...

Dubai, United Arab Emirates
Reviewed 28 March 2017 via mobile

Lovely hotel really.. Nice room, very comfy bed, nice bathroom and amenities. 2 complementary water in the minibar everyday, good location walking distance to the train station and next to centro storico. Amazing breakfast, well worth booking the option!

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Thank Jacob S
Palazzo C, Responsabile reception at Palazzo Caracciolo Napoli MGallery by Sofitel, responded to this review

Dear The_Flying_Llama Thank you very much for your feedback, it is always appreciated by our Team. Our aim is to make you feel welcome and enjoy the city of Naples starting from a place where you feel at home. We all hope to welcome you back on your next visit to town Kind Regards Your Staff at Palazzo Caracciolo MGallery...

London, United Kingdom
Reviewed 24 March 2017

We decided to stay here for 3 nights mainly based on Trip Advisor reviews. We would prefer not to have anything negative to say, as I've worked in the travel industry myself most of my life, but somehow this hotel didn't work for us. On arrival, mid afternoon, our room wasn't ready even though the hotel seemed very quiet. We...

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1Thank sibby
Vancouver, Canada
Reviewed 23 March 2017

It is no fun writing a review when everything is perfect! So let me start with the very small things that did not work: The hairdryer in my room. My friend in a room next door had a safe that jammed and a door key that sometimes demagnetized. Other than that we loved the historic building (and its fantastic history),...

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Thank andersneumuller
Palazzo C, Responsabile reception at Palazzo Caracciolo Napoli MGallery by Sofitel, responded to this review

Dear Andersneumuller, Dear Guest, we are happy to read that you liked our hotel and Naples. It is a pity that some very small things did not work during your stay as we always aim to provide the best service possible. Thanks to your precious hints and suggestions we will work at our best to build up the quality of...

Reviewed 15 March 2017 via mobile

You will not get better staff than at this hotel. Reception was wonderful, doormen helpful, housemaid perfect and bar staff very professional. Lovely quiet hotel with good facilities in a tremendous location in Naples. You will be close to the subway, to the modern art museum, the Duomo and to Via Tribunale. Check out the bakery across the street-Wow!

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Helpful?
Thank Jorges V
Palazzo C, Responsabile reception at Palazzo Caracciolo Napoli MGallery by Sofitel, responded to this review

Dear Jorges V, We are ever so blessed to read that you appreciated all the efforts from our Staff. Our aim is to make you feel welcome and have a memorable stay. We all wish to thank you for being our precious Guest and for your lovely words. Looking forward to welcoming you again very soon With our warmest regards...

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Restaurant
  • Free Internet
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Room Service
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Concierge
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
The sophisticated decor of the 146 rooms in this stunning hotel help create the perfect blend of historic detail and modern comfort. Take in the enchanting architecture and decoration of the stately buildings near the elegant Palazzo Caracciolo Napoli MGallery by Sofitel. Delve into Naples' past and explore the antique shops on nearby via Foria. ... more   less 

Additional Information about Palazzo Caracciolo Napoli MGallery by Sofitel

Address: Via Carbonara 112, 80139, Naples, Italy
Region: Italy > Campania > Province of Naples > Naples > Pendino
Price Range: €100 - €205 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Palazzo Caracciolo Napoli MGallery by Sofitel 4*
Number of rooms: 146
Reservation Options:
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Also Known As:
m Gallery Palazzo Caracciolo Hotel Naples
Hotel Style:
#5 Business Hotel in Naples
#9 Family Hotel in Naples
#11 Romantic Hotel in Naples
#13 Luxury Hotel in Naples
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Questions & Answers

Here's what travellers have asked, with answers from Palazzo Caracciolo Napoli MGallery by Sofitel staff and other travellers.
46 questions
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London, United Kingdom
London, United Kingdom
Oxfordshire, United Kingdom
Crewe, United Kingdom
over a year ago

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Questions? Get answers from Palazzo Caracciolo Napoli MGallery by Sofitel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I'd suggest getting a room on an upper floor in the back (not facing the street).”
Vince1900, 20 May 2017 | Read review
“€50/night to park your car.......but essential”
BeastieMonteCarlo, 12 May 2017 | Read review
“Higher floor, away from the train metro.”
fxm8, 10 May 2017 | Read review
“We had a street view room, but make sure what type of view you will get.”
  • No luggage rack, so you have to use a bed or the floor to unpack
Vlodi, 7 May 2017 | Read review
“Room 248, a king bed, not large but seemed larger due to 14 ft ceilings. Quiet room with a good rain shower and wand. Wifi spotty.”
peckinpaw, 7 May 2017 | Read review
5 of 5
TripAdvisor
US$156* /night
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Booking.comUS$215
Expedia.comUS$214
HotelQuicklyUS$256
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Prices are for 1 room, 2 adults
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