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Hilton Sorrento Palace

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#34 of 100 Hotels in Sorrento
Certificate of Excellence
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1 room 2 adults 0 children
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Hilton Sorrento Palace
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2,920 Reviews from our TripAdvisor Community

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Showing 2,097: English reviews
Princeton, United States
Reviewed 4 weeks ago

Excellent service provided by staff. They go above and beyond to take of their customers. It well more than expected from any hotel staff. Hotel has room with excellent view. Overall incredible experience.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
1Thank Swapnil P
HiltonSorrentoPalace, General Manager at Hilton Sorrento Palace, responded to this review

Dear Swapnil P, Thank you so much for sharing your precious comments on TripAdvisor and thank you for choosing to stay at the Hilton Sorrento Palace! We truly appreciated your feedback and I was very pleased to read that you enjoyed your time with us and that we were able to meet and exceed your expectations! The Team and I...

Garland, Texas
Reviewed 21 January 2017

This hotel is worth the money and honestly the confusing directions we had for locating the property. It was quite the adventure with the directions a local gave us when we got into Sorrento. However, once we arrived it was perfect. We wish we would have stayed longer. Make sure you make time to enjoy the pool and walk around...

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Helpful?
1Thank Adam H
HiltonSorrentoPalace, General Manager at Hilton Sorrento Palace, responded to this review

Dear Adam H, Thank you for taking a moment to share your thoughts on your stay with us and for choosing to stay at the Hilton Sorrento Palace! I am glad to hear that you were satisfied with your entire stay, all the hotel facilities, your room and the view from your balcony. Thank you also for giving some tips...

Manchester, United Kingdom
Reviewed 17 January 2017

We had a great stay at The Hilton Sorrento Palace, Firstly, we stayed in August 2016 and used Sorrento as a base to visit different parts of Italy. 1) The hotel rooms were nice and spacious, apart from we had a slight problem with a few ants on our bathroom floor but they disappeared after a few days. Balconies could...

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Helpful?
5Thank Nicole S
HiltonSorrentoPalace, General Manager at Hilton Sorrento Palace, responded to this review

Dear Nicole S, Thank you kindly for taking the time to share your feedback on your holiday at the Hilton Sorrento Palace last August! Your comments regarding our property, amenities, captivating view, the strategic location, excursions and the breakfast were a pleasure to read! I am very happy you had a great stay at the Hilton Sorrento Palace! We certainly...

Singapore, Singapore
Reviewed 15 January 2017 via mobile

My wife and I have come to Sorrento for a weekend break. The hotel is indeed splendid and staff are very friendly and helpful. Rooms are excellent. Breakfast in the Executive Lounge is wonderful. Staff are very attentive. Location is brilliant. Great views of the Bay.

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Helpful?
Thank Family C
HiltonSorrentoPalace, General Manager at Hilton Sorrento Palace, responded to this review

Dear Family C, What a wonderful comment! Thank you so much for sharing your experience at our hotel! I am so pleased to read we have met all of your expectations and that you and your wife enjoyed both our facilities and our Team! We hope you choose to return to the Bay of Naples and we can welcome you...

Reviewed 11 January 2017

Well managed hotel with great view of Vesuvius and Naples Bay. Italian food in the restaurant was excellent, service with great attention and very helpful in choosing local wines. Room was perfect and newly renovated

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Helpful?
Thank Hubert S
HiltonSorrentoPalace, General Manager at Hilton Sorrento Palace, responded to this review

Dear Mr Hubert, Thank you for taking the time to share your comments following your recent stay at the Hilton Sorrento Palace! I was glad to read that the overall experience at the Hotel was satisfactory and that you have the stunning view, the food and the service at our restaurant. We hope to have the opportunity to welcome you...

SoCal
Reviewed 10 January 2017

My wife and I stayed here two nights. As a Hilton DFL member, we were afforded an upgrade to a very nice room. In particular, Daniela Palomba was very responsive and helpful in arranging our stay up to and including arrival. Upon arrival we were fortunate to meet one of the most knowable and engaging folks we've met in a...

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Helpful?
Thank SoCalSchmedley
HiltonSorrentoPalace, General Manager at Hilton Sorrento Palace, responded to this review

Dear SoCalSchmedley, Thank you so much for sharing your precious comments on TripAdvisor and thank you for choosing to stay at the Hilton Sorrento Palace! We truly appreciated your feedback and I was very pleased to hear that you enjoyed your time with us and that we were able to meet and exceed your expectations! I am even more elated...

Dallas, Texas
Reviewed 8 January 2017

Context: My wife and I visited this hotel as part of a work function with her company. It was an amazing trip. Aside from breakfast, we were hardly in the hotel and don't have much negative or positive feedback for that matter. Pros: - Excellent Service - While we didn't do much at the hotel their staff was excellent. I...

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Helpful?
Thank Donny P
HiltonSorrentoPalace, General Manager at Hilton Sorrento Palace, responded to this review

Dear Donny P, Thank you very much for taking the time to share your feedback on your stay at our hotel. I was delighted to read you had an amazing trip and found our service and staff to be excellent, thank you. The opinion of our guests, especially when it comes to areas of improvements, is indeed extremely important to...

Ghent, Belgium
Reviewed 4 January 2017

We were there already 25 times. It is a very good hotel and alltough it is a big hotel (341 rooms), you never have the impression being a number. It has a magnificent view over the bay of Naples. It is on a 10 min walking distance from Sorrento centre and the sorrento station where you can take the train...

Review collected in partnership with Hilton Hotels & Resorts
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1Thank 9000Gent
HiltonSorrentoPalace, General Manager at Hilton Sorrento Palace, responded to this review

Dear 9000Gent, We are so glad you returned to Sorrento and came back for 25 times to visit us at the Hilton Sorrento Palace! Thank you for taking the time to share you lovely experience! We will look forward to your next trip to Sorrento. Arrivederci Valeria Fruscio General Manager Hilton Sorrento Palace

Reviewed 2 January 2017 via mobile

Hilton Sorrento Palace is a beautiful hotel in Sorrento! My boyfriend and I spent 3 nights in December 2016 for my 40th birthday. Francesca and all of the staff were amazing. They were so very welcoming and helpful with our requests. The view from our hotel room was spectacular. The hotel is a short walk into town but not far.

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Thank Holly C
Guildford, United Kingdom
Reviewed 30 December 2016

This is a lovely hotel with comfortable rooms and lovely views across the Bay of Naples. The food was disappointing and was nowhere near as good as on previous visits. For example one dinner consisted of a pile of rice with a couple of teaspoons of minced beef, peas and tomato sauce. Dessert was half a pineapple. Not really what...

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Helpful?
Thank Penny S
HiltonSorrentoPalace, General Manager at Hilton Sorrento Palace, responded to this review

Dear Penny S, Thank you for choosing to stay at our hotel and for sharing your experience at our property. I was pleased to read you enjoyed your stay however, I have also noted your disappointments for which I apologize. Your feedback has been discussed at great length with the Food and Beverage department and of course we discussed areas...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Tennis Court
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Breakfast included
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
An enchanting destination all year round, the Hilton Sorrento Palace retains its charm throughout the seasons. The Hilton Sorrento Palace is only 5 minutes away from the historical centre of Sorrento, which is the ideal for shopping 7 days a week or enjoying the bustling nightlife. The Hotel offers a breathtaking sea view: just in front of you the enchanting Gulf of Naples dominated by Mount Vesuvius and from behind Punta Campanella you may catch a glimpse of the exclusive Isle of Capri. The Hotel offers rooms with sea view, garden view, mountain view and family rooms for 3 or 4 people. All Executive Rooms, Deluxe and Suites have large windows and balconies with breathtaking views over the Bay of Naples. Executive and Suite Guests also enjoy exclusive access to the Settimo Club Lounge, where a rich and varied buffet is always available and a private swimming pool waits for you. The property is located a 5-minute drive away from the port of Sorrento, where guests can catch ferries to the island of Capri. The Amalfi Coast is 30 km away. ... more   less 

Additional Information about Hilton Sorrento Palace

Address: Via S. Antonio 13, 80067, Sorrento, Italy
Region: Italy > Campania > Province of Naples > Sorrento
Price Range: €169 - €337 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Sorrento Palace 4*
Number of rooms: 341
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Hilton EMEA and Agoda so you can book your Hilton Sorrento Palace reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Sorrento Palace Hotel Sorrento
Sorrento Palace
Sorrento Hilton
Hotel Style:
#2 Business Hotel in Sorrento
#23 Family Hotel in Sorrento
#28 Luxury Hotel in Sorrento
#39 Romantic Hotel in Sorrento
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Sorrento Palace staff and other travellers.
51 questions
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Questions? Get answers from Hilton Sorrento Palace staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Flash your Hilton membership card to get the best rooms and deals”
 of 5 bubbles DazzaG76, 19 Feb 2017 | Read review
“great view from the hotelbar and toplevel lounge on the bay of Sorrento”
 of 5 bubbles jeroenr622, 30 Jan 2017 | Read review
“The higher the room, the better the view out into the sea.”
 of 5 bubbles adamhI9285ZO, 21 Jan 2017 | Read review
“I think view versus quiet would be the choice.”
 of 5 bubbles SoCalSchmedley, 10 Jan 2017 | Read review
“Ask for a newly renovated room...if they have them”
 of 5 bubbles donnyp163, 8 Jan 2017 | Read review
5 of 5