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Sercotel Leyre

Traveller (109)
Room & Suite (43)
Traveller (109)
Room & Suite (43)
Dining (9)
Overview
Calle Leyre 7, 31002 Pamplona Spain See on map
Name/address in local language
AMENITIES
Free Wifi
Breakfast Buffet
Air Conditioning
Non-Smoking Rooms
Concierge
Meeting Rooms
Laundry Service
3 Star accommodation
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Rooms
23 Dec24 Dec
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1 room, 2 adults, 0 children
Standard Room
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Reviews(62)
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sadieh923
Minneapolis, Minnesota
20741
Reviewed 26 Oct 2018
Drove into Pamplona with out hotel reservations and saw this hotel. Walked in and was told by the reception woman that they ONLY had one room left at 84 euros. NO breakfast included. From the activity I saw I really question if it was their LAST room. The room was on the top floor and was clean but small. 2 twin beds. We had a hard time controlling the temperature in the room. Very hot sleeping! Construction was close by when we finally opened the window early AM. You can unload your car in the small street in front of the hotel. Parking ramp was close by with a validation discount from the hotel. Went for a walk in the morning to see where the bulls run. Found a beautiful green space park along our journey. Enjoyed our visit to Pamplona!
Date of stay: October 2018
Thank sadieh923
Response from Carlos A, Director General at Sercotel Leyre
Responded 30 Oct 2018
Good evening. Thank you very much for sharing your opinion. First of all, we would like to confirm that, indeed, it was the last room available in the hotel. Sometimes there are not a lot of people walking around the reception, but the rooms are booked and clients arrive at different times. On the other hand, the size of the room is 21,35 m2, which is a normal size in 3-star hotel (in Europe). Lastly, we are sorry to hear that you had problems with the heating. Did you mention it to our staff? We are already solving the problem. Anyway, we will take into account what you mention to improve our service in the future. Best regards. Carlos A, Director of the Sercotel Leyre
Juande Moreno
Province of Seville, Spain
16121
Reviewed 20 Oct 2018via mobile
It’s a 3-star hotel, so don’t expect luxury. But the room is ok and clean. Free WiFi works totally fine. Breakfast is quite basic. A good surprise was the gym they have (albeit small, it was fine). Location is quite good.
Date of stay: October 2018
Thank Juande Moreno
Response from Carlos A, Director General at Sercotel Leyre
Responded 24 Oct 2018
Good morning Juan. Thank you very much for your review. We are sorry to hear that you found our breakfast basic. We offer a wide variety, including: 5 types of fresh fruit and 2 in syrup, yogurts of different flavors, two types of cereals, different cold meats (york ham, turkey, chorizo and ham), three types of cheese, two types of breads -standard and whole wheat bread- and sliced loaf, virgin olive oil and tomato, assorted tea cookies, muffins, pastries (4 types), Nutella, boiled eggs, milk (with and without lactose), juices (three types), jams, honey, butter, infusions, coffee, etc. In any case, we are sorry to not have not fulfilled your expectations. If you ever visit Pamplona again, we will be glad to welcome you. All the best, Carlos A, Sercotel Leyre Director.
Mark V
The Netherlands
4219
Reviewed 9 Jul 2018
This hotel would have received a 5 star review from us, but sadly, we had one issue. However, overall it was a nice place. The rooms are well kept and very clean. You can tell the hotel was recently remodeled (it actually looks better than the pictures online)! Also, for San Fermin (Running of the Bulls), it’s in the perfect spot. It’s only an 8 minute walk to the festivities. Plus it’s off of a not-so-busy street, so it was surprisingly quiet. Also, Mikel, the front desk clerk, was great. He was very nice and tentative to our needs. The only negative I have to express was in regards to scheduling a taxi. We spoke with two women on the 6th of July to book a taxi. I told them to please have a taxi ready at 4:30 p.m. They were confused and thought it was morning, so I explained to them that I needed the taxi at 16:30. I even asked them to repeat it back, and both said yes, 16:30. On 7 July at 4:30 a.m., we get a call that our taxi was ready. The woman we spoke with on the phone was quite rude when we explained that our taxi was 16:30, and we made that clear. She even told us we were going to have to come down and pay the taxi driver. This is when I became very abrupt with her on the phone. She then said she will “talk to the driver.” When we went to checkout, she left a note telling Mikel (the front desk person) that we needed to pay 6.70 Euros for the taxi. However, he told us not to worry about it since it was a mistake from the night before. Aside from this, a nice hotel. I would likely come back.
Date of stay: July 2018
Thank Mark V
Response from Carlos A, Director General at Sercotel Leyre
Responded 10 Jul 2018
Good afternoon Mark. Thank you very much for taking the time to leave a review of the hotel, we are glad to know that you enjoyed your stay overall. Regarding the issue with the taxi, we can only apologize one more time for the mistake and the inconvenience. We hope to see you again in the future. Kind regards, Carlos A, Sercotel Leyre Director.
josebenjamin
Midland, Michigan
247187
Reviewed 2 May 2018
Just a few weeks ago, we spent three nights at this hotel. Everything was satisfactory if not memorable. As usual, the room size was on the small side, but it was modernly furnished, well designed, and spotlessly clean. Since my wife and I are slightly claustrophobic, we were somewhat bothered by the room and the elevator size, but it was not a serious problem at all.

This hotel has no restaurant and there are not that many good eating places close by. The breakfast buffet was good but simple, with no warm food. However, it was enough to satisfy our morning appetites and get us going. We have only praises for the services received, the personnel was prompt and gracious meeting our requests.

At the time of our visit, there was a lot of construction going on just across the street from our room, this however, did not bother us since it did stop at night, and we were not much in the room during the day.

In my opinion, this hotel represents good value for the traveler that wants good lodging accommodations without much sophistication or cost.

Keep in mind that the train station is rather far away, and the bus terminal, even though it is closer, it will take about ten to twelve minutes walking to get there. The historical center of Pamplona is located about 15 minutes away on foot.
Date of stay: April 2018
Thank josebenjamin
Response from Carlos A, Director General at Sercotel Leyre
Responded 4 May 2018
Good morning Jose. Thank you very much for leaving your comment, we are glad to hear that you enjoyed your stay. Regarding the size of the rooms, they fit the standard size of the hotel’s category, but we understand that everyone has different preferences and needs. These days our elevator is being renewed, so probably you had to use the service elevator which is, indeed, very small. This is only temporary and on the next days the main elevator will be working again. Unfortunately, as you say, we cannot offer warm options for breakfast, but we offer different types of bread, cold meats and Spanish ham, boiled eggs, fruit, yoghurts, cereals and non-industrial pastries (we order them from a bakery). We also offer a wide range of beverages. On the other hand, the construction works that are taking place outside the hotel is not something that we can control, but normally they don’t interfere with our guests rest. Being in Pamplona city centre has many benefits (the old town is even closer, around 5-10 minutes away on foot), where you can find many gastronomic and leisure options. Very close to the hotel there are buses that can take the guests directly to the train or bus terminal, which is a very convenient and cheap option to go there. If you ever come back to Pamplona we will be glad to receive you again. All the best, Carlos A, Sercotel Leyre Director.
tryfan
Shropshire, United Kingdom
499284
Reviewed 20 Mar 2018via mobile
This is a modern hotel close to the bullring and within 10 minutes of the city sights and tapas bars.
Our room was large and comfortable with a well- equipped bathroom.
There is a large guest lounge with TV.
Breakfast was excellent with a lot of choice but no hot dishes.
The staff were all friendly and professional.
Date of stay: March 2018
1 Thank tryfan
Response from Carlos A, Director General at Sercotel Leyre
Responded 23 Mar 2018
Good morning Tryfan. Thank you very much for your review. Unfortunately, we cannot offer hot dishes for breakfast, but we offer good quality and a wide range of options. We will be glad to receive you again in the future. Kind regards, Carlos A, Sercotel Leyre Director.
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About
Description
The Sercotel Hotel Leyre is a newly modernized and elegant hotel in the center of Pamplona, very close to Estafeta Street and the city's Bullring. Its facilities are fully renovated and you can enjoy a More personal attention that will make you feel at home. Our hotel in Pamplona has all the necessary services to ensure a relaxed and carefree stay. With a very nice contemporary decor, it has 55 fully equipped rooms. The hotel also has free WiFi internet and is ideal for a day visiting the capital of Navarre Less
Hotel class
Hotel Amenities
HOTEL FEATURES
Free High Speed Internet (WiFi)
Air Conditioning
Breakfast Available
Concierge
Laundry Service
Meeting Rooms
Minibar
Multilingual Staff
Pool
Beachfront
Room Service
Free Parking
Restaurant
Bar/Lounge
Spa
Breakfast included
Fitness Centre with Gym / Workout Room
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Room types
Non-Smoking Rooms
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Room types
Non-Smoking Rooms
Number of rooms
55
Price range
US$61 - US$102 (Based on Average Rates for a Standard Room)
Also Known As
Leyre Hotel Pamplona
Location
Spain > Navarra > Pamplona
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Room types
Non-Smoking Rooms
Number of rooms
55
Price range
US$61 - US$102 (Based on Average Rates for a Standard Room)
Also Known As
Leyre Hotel Pamplona
Location
Spain > Navarra > Pamplona
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Traveller (109)
Room & Suite (43)
Dining (9)
Family and Play Areas (5)
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Questions & Answers
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pammietan
30 May 2018|
AnswerShow all 2 answers
Response from josebenjamin | Reviewed this property |
Good Day pammietan; I am not the Sercotel Leyre, but I can tell you that last month, I stayed there for a few days, and I did pay with a credit card. I hope this helps you
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Room Tips
"Rooms facing the street are best, larger."
catattack_4
16 Aug 2017
Read review
"Outside rooms, facing the street are best. Pay a bit more to get a larger room."
Dorothy69Bangkok
10 Jul 2017
Read review
"Not 301 over look courtyard"
Ulf-Gourmet
17 Sep 2016
Read review
"Just don't...just don't"
mahemmin
1 Aug 2016
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